In regards to the lack of communication on the NA side over the update issues

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Originally Posted by Asymptotic

I especially like the part where the GM tells Proth to visit community sites for information on Blue Mage.

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Not everyone knows how nutty he is about Blue Mage.

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Originally Posted by scaevola

given that you are writing multiple paragraphs about how scandalous, just scandalous and unprofessional some errant crashing is and yet here you are, still paying your subscription fee, i think it's pretty safe to say SE has all the information they need as to what you will and will not tolerate as a consumer

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All hail the troll king. Master of hyperbole. Revel in his original use of sarcasm and lack of reading comprehension. His inability to infer.

It's too late to cancel for this month and notice how I requested subscription fees be refunded for the downtime. I've already paid for it and I haven't received my money back. I can still cancel before the next subscription fee is taken out. I am glad though to see some response from the community team and effort to get this passed on. It's not scandalous or anything hyperbolic its just not best business practices and it provides a poor customer relation when things like this come up. As a customer its my right to give feedback.

I remember people crashing back when they introduced the "A Crystalline Prophecy" expansion. The people that didnt have the expansion were crashing when they checked the people that had the body armor duetp the dats not being added correctly (i think). Im assuming this whole crash problem has something to do with the mobs dropping wrong items, an whatnot. Possibly when you do any action involving an item, if its having a conflict of items, i could see why it would crash.

Maybe not, i dunno. Just something to suggest.

I had 3 crashes right after the update. I was using blu mage. They all happened when I was doing a self-skillchain, so I was hitting macros in quick succession and swapping alot of gear. It happened once in abyssea Misareaux vs colibri, and twice in dynamis - xarcabard vs some demons. It was always while I was doing a self skillchain.

I have not observed it since that time, but I haven't been playing blu either. and there has been maintenance since then.

Just to note, I've had it crash several times during combat when I was auto attacking, also it some times crashed when I was swapping gear via macros.

Game just crashed on me as I exited my Mog House.

Edit: and again, about an hour later. also leaving mog house in port jeuno.

Perhaps it is just me, but I seemed to notice fanatic's drink not working in Abyssea or Walk of Echoes. Did not override with fool's drink, was hit by regular physical attacks, and took damage. This happening for anyone else?

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Originally Posted by Staren

All hail the troll king.

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About time, really!

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Originally Posted by Vivivivi

Perhaps it is just me, but I seemed to notice fanatic's drink not working in Abyssea or Walk of Echoes. Did not override with fool's drink, was hit by regular physical attacks, and took damage. This happening for anyone else?

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If I'm not mistaken, its always seemed like this for me. : /

I think the points are.

1. Bad development procedure.
2. Bad delayed communication.
3. Bad internal company policies.
4. Lack of customer confidence.
5. Lack of quality customer support.

Fix these and you have a winning combination. Please CLICK ME, CLICK ME and, CLICK ME TO!

http://www.iso.org/iso/iso-focusplus_8-2012.jpg

Oh dear, this could explain everything :( LINK however, this looks nice CRITIAL LINK ;)

The rest of the chatter is meaningless, if the goal is to convey whats in the list above.

Kudos towards Staren for stepping up as a qualified field professional.

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We're ISO, the International Organization for Standardization. We develop and publish International Standards.

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And they have yet to develop a standard on how an acronym is supposed to work.

On a more serious note, I have yet to experience this bug. Waaaaay back in the day, I would get crashes like this every now and then after an update, but not after this one for some reason. We just did some Nyzul last night and no one redlinked. We did ADL the night before, no one redlinked. Just fantastically lucky? Or maybe it's unique to certain hardware/software setups.

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Originally Posted by Yinnyth

And they have yet to develop a standard on how an acronym is supposed to work.

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Thanks for reading #50. You made me laugh so hard. :D

Greetings!

We've passed on all the information about the crashes and disconnections you have been experiencing. Once we get some information back we will be sure to let you all know. Apologies for this, but we appreciate your patience!

This problem really did not bother me personally till abyssea the other day and I hostenly thought it would been changed by now after me quitting for a year. Overall i am dispointed in the direction the game has went since i left but I'll stop with that there.

I really REALLY hate how you d/c when entering abyssea and if you d/c and don't log in time you get kicked out for 1 hr and lose all that time. I almost experienced this because of the cronic d/c thing but luckily I got status with like under 1 minute to spare.

The change I was looking for was abyssea not count down when on d/c or give more then 5 minutes to get status. I think it is a simple change not to have that lobby countdown or make it like 20 mins or something if you are afraid with people bazaar sit there (Why people would afk in abyssea lobby is beyond me though)

Why is that 5 minte there for abyssea lobby to get status? what is the reason for it? because i hate being kicked out and losing my time and waiting 1 hr to enter because of a d/c.

far as ISO.. umm:
We're ISO, the International Organization for Standardization. We develop and publish International Standards.

International Standard Organization ?

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Originally Posted by Rambus

Why is that 5 minte there for abyssea lobby to get status? what is the reason for it? because i hate being kicked out and losing my time and waiting 1 hr to enter because of a d/c.

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This happened to a friend of mine a few weeks ago, she logged back in, got kicked out... then she reentered straight away. I had the same fear but guess they fixed it ages ago

If you leave Abyssea with less than 5 minute on your stone, you're locked out, and only then. This applies to the lobby as well. Normally you can just leave the lobby and re-enter straight away.

Guys, I'm clearly the best WHM ever. I mean, I am a nurse in real life, so clearly I know how to properly apply a cure spell better than any of these other idiots.

Sacrasm Man, AWAAAAAAAAAAAAAAY!

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Originally Posted by Camate

Greetings!

We've passed on all the information about the crashes and disconnections you have been experiencing. Once we get some information back we will be sure to let you all know. Apologies for this, but we appreciate your patience!

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Camate... go look at this thread! Please for the love of Altana reply to the thing rather than ignoring us! >:O

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Originally Posted by Sarick

I think the points are.

1. Bad development procedure.
2. Bad delayed communication.
3. Bad internal company policies.
4. Lack of customer confidence.
5. Lack of quality customer support.

Fix these and you have a winning combination. Please CLICK ME, CLICK ME and, CLICK ME TO!

http://www.iso.org/iso/iso-focusplus_8-2012.jpg

Oh dear, this could explain everything :( LINK however, this looks nice CRITIAL LINK ;)

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You seriously think that an international, stock market listed company as SE doesnt have an internal or external audit once in a while >.> thats almost as cute when you thought the Belgium and German flag were the same <3

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Originally Posted by vienne

You seriously think that an international, stock market listed company as SE doesnt have an internal or external audit once in a while >.> thats almost as cute when you thought the Belgium and German flag were the same <3

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Wow, You have an attitude like I slapped your baby for pointing out it has a long nose and poop in its diaper. The links on that square holding site has their auditing process listed. As ignorant as you act I know this and read through them. It's you who don't understand most companies get ISO certified so a 3rd party can mitigate the internal issues. Genius, the standards make it so a companies internal policies aren't overlooked because of a conflict of interest.

You're talking about a system that isn't certified so internal issues have no reason to be enforced in all situations. Tell me this, where are the customer satisfaction ratings for the online services, Look at the better BBB they have an A+ rating as a software company

Here I made a LINK Lets see if people bite.

Now let's look at another 3rd party link in general. I didn't look at the 1,700,000 complaint links when I did a search on google. I guess people will always hate something.

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Originally Posted by Camate

Greetings!

We've passed on all the information about the crashes and disconnections you have been experiencing. Once we get some information back we will be sure to let you all know. Apologies for this, but we appreciate your patience!

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It's not the company as a whole that's in these it's more or less the online and playonline that have the complaints. The reps in this forum seem to be trying hard but I doubt they have the resources to fix the internal issues that are holding them back. This is why ISO certification is important. It certifies that comprehensive polices are in place to protect the interest of everyone and insure that audits are done in a professional manner.

Don't get me wrong this isn't only about lack of communication it's about the over all issues and lack of communication stood out.

Also, isn't this the NA English forums and you're an EU player right? So, support offices etc. aren't even the same for us. You're in a completely different region with totally different regional management. You might not have dealt with the company in this region. Last, Why start a fight with me after I left the topic? Did you want this to drag out or are you looking for someone to argue with again?

SE used to get an F rating from the Californian BBB until they became an "Accredited Business," a title that means "I pay the BBB." The BBB is kind of a racket.
http://www.bbb.org/us/Business-Accreditation-Standards/
http://articles.latimes.com/2009/jan...s/fi-lazarus21

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Originally Posted by Byrth

SE used to get an F rating from the Californian BBB until they became an "Accredited Business," a title that means "I pay the BBB." The BBB is kind of a racket.
http://www.bbb.org/us/Business-Accreditation-Standards/
http://articles.latimes.com/2009/jan...s/fi-lazarus21

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Hehe, I didn't post this even though I knew about it. I didn't have the backing. Where are the links showing the F rating? People need to see the evidence or they'll say "It didn't happen." You'll also have people saying "This just means they improved." :o

I can't seem to get the wayback machine to work for that site, but if you look at past Alla debates you should be able to find references to it. Also, now that I think about it the rating probably wasn't "F" but "unsatisfactory" or whatever they used to say when they only had two ratings. They were letter-graded pretty low when they started using letters, though. I'd say C at the most.

Then suddenly SE pays them some money and is an A-rated company! :D

Such a great system!

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Originally Posted by Staren

The latest JP Update from the Dev Team appears to say they have no clue what is causing these crashes that still persist. Linkshell events are having to be cancelled due to an inability to trust that their members wont magically vanish in the middle of the fight either causing a loss for the group or their member to miss out on spoils. NNI is risky to attempt as the time sensitivity of the run cannot afford for a DD to DC in the middle of the run especially since some of your lamp floors require they be in attendance.

If you dont know what the issue is you have one of two options. You roll back the entire update because something you did blew everything up. Option two you refund our subscription fees for the time the game is unreliable/unplayable. I have experience in the software field and this is not acceptable behavior for any company. I dont mean to be rude moreso I am intent on being blunt. My life in game was a million times better before this update and what you instituted I didnt want/need and can live without for the duration of my remaining time in the game. It would be nice to be able to play the game again.

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Welcome to the hell that some of us (see the bugs thread) have been dealing with for 10+ months. There hasn't been 1 single post about an intent to fix the DCs. There HAS been posts saying 11 isn't certified on x card with driver version y and above. Judging by the passage of time since those postings it is IRREFUTABLE that there is not even an intention to fix those issues, so basically to the players its 'nice knowing you, please keep your $ coming and don't let the door hit you on the ass on the way out". I've actually devoted the lion's share of my time for the last month to WoW, since it at least runs on equipment built/code written past 2007.

That said, you seem to know your way around code. Any idea where I can find archived drivers for an nvidia Geforce 9400 from PRIOR to the November late 2011 release which coincided with my inability to play more than 120 minutes at a stretch (generally closer to 45-70 minutes). also, any advice on switching back and forth between the old and new drivers on the fly so I can still use my PC for modern software applications when I DON'T play 11? Tired of not being able to be counted on during group activities because we KNOW with absolute certainty that I will be booted at whatever point the action is hottest? Seriously, I'm the "crowd control" specialist for my group, they kinda depend on me, and I liked that I WAS dependable before that time.

I made a few complaints to the BBB when they had a lack of response about my banned mule account. Like i said before the only reason anything would call it rmt was from moving stuff like nin tools from that account to another because of the expanding mog options (might of been around when that second mog bag came out, not the first one that required buying a token)


Anyways BBB back then gave them an F because they would not even respond to them. (I know this because my first few BBB complaints had no reply from SE. It was part of the F warning that you might run into that) Then when they respond with "It is not in our policies to tell you if we are really investigating" they got bumped up to a B something.

Awww now they are A+ how cute

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Originally Posted by Nerji

This happened to a friend of mine a few weeks ago, she logged back in, got kicked out... then she reentered straight away. I had the same fear but guess they fixed it ages ago

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lose save time?

www.guru3d.com had a pretty big archive of drivers...should be able to find something there.

uggh.. they've completely redone their downloads section now...used to be able to pick ATI or nVidia drivers and browse them all by release number by brand...now you have to pick a month/year for release and you get links to everything that came out that month. Not sure I like the new format....guess it will grow on me eventually. Here's a direct link to the archives page:

http://www.guru3d.com/files_archive

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Originally Posted by Rambus

I made a few complaints to the BBB when they had a lack of response about my banned mule account. Like i said before the only reason anything would call it rmt was from moving stuff like nin tools from that account to another because of the expanding mog options (might of been around when that second mog bag came out, not the first one that required buying a token)


Anyways BBB back then gave them an F because they would not even respond to them. (I know this because my first few BBB complaints had no reply from SE. It was part of the F warning that you might run into that) Then when they respond with "It is not in our policies to tell you if we are really investigating" they got bumped up to a B something.

Awww now they are A+ how cute.

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You aso must realize cases get closed if one party doesn't respond in a time frame. Like if you report a double billing and no response is made they'll send you an email. From what I understand If each end don't keep responding to them they'll just close the case and deem it resolved giving the busyness the benefits no negative ratings.

You could always go here then.

The www.customerservicescoreboard.com has no positive negative or employee comments.

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Originally Posted by RAIST

www.guru3d.com had a pretty big archive of drivers...should be able to find something there.

uggh.. they've completely redone their downloads section now...used to be able to pick ATI or nVidia drivers and browse them all by release number by brand...now you have to pick a month/year for release and you get links to everything that came out that month. Not sure I like the new format....guess it will grow on me eventually. Here's a direct link to the archives page:

http://www.guru3d.com/files_archive

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thanks Raist, nvidia was useless, and I gave up searching after going 17 pages deep on search engines without finding anything.

Still doesn't address what a major pain in the ass it'll be switching between the 2 if I wish to continue with 11, assuming the driver fix works (I think it was you who pointed out there was some Direct X involvement as well). Last time I tried to downgrade drivers I lost netflix playback and had to do a Silverlight reinstall, so I imagine it will be quite the production. Only reasons I'm going to try is a. I'm a stubborn asshole, and b. I don't want to lose my interaction time with my game friends.