In regards to the lack of communication on the NA side over the update issues

[Yinnyth]

We're ISO, the International Organization for Standardization. We develop and publish International Standards.

And they have yet to develop a standard on how an acronym is supposed to work.

On a more serious note, I have yet to experience this bug. Waaaaay back in the day, I would get crashes like this every now and then after an update, but not after this one for some reason. We just did some Nyzul last night and no one redlinked. We did ADL the night before, no one redlinked. Just fantastically lucky? Or maybe it's unique to certain hardware/software setups.

[Sarick]

And they have yet to develop a standard on how an acronym is supposed to work.

Thanks for reading #50. You made me laugh so hard.

[Camate]

Greetings!

We've passed on all the information about the crashes and disconnections you have been experiencing. Once we get some information back we will be sure to let you all know. Apologies for this, but we appreciate your patience!

[Rambus]

This problem really did not bother me personally till abyssea the other day and I hostenly thought it would been changed by now after me quitting for a year. Overall i am dispointed in the direction the game has went since i left but I'll stop with that there.

I really REALLY hate how you d/c when entering abyssea and if you d/c and don't log in time you get kicked out for 1 hr and lose all that time. I almost experienced this because of the cronic d/c thing but luckily I got status with like under 1 minute to spare.

The change I was looking for was abyssea not count down when on d/c or give more then 5 minutes to get status. I think it is a simple change not to have that lobby countdown or make it like 20 mins or something if you are afraid with people bazaar sit there (Why people would afk in abyssea lobby is beyond me though)

Why is that 5 minte there for abyssea lobby to get status? what is the reason for it? because i hate being kicked out and losing my time and waiting 1 hr to enter because of a d/c.

far as ISO.. umm:
We're ISO, the International Organization for Standardization. We develop and publish International Standards.

International Standard Organization ?

[Nerji]

Why is that 5 minte there for abyssea lobby to get status? what is the reason for it? because i hate being kicked out and losing my time and waiting 1 hr to enter because of a d/c.

This happened to a friend of mine a few weeks ago, she logged back in, got kicked out... then she reentered straight away. I had the same fear but guess they fixed it ages ago

[Arcon]

If you leave Abyssea with less than 5 minute on your stone, you're locked out, and only then. This applies to the lobby as well. Normally you can just leave the lobby and re-enter straight away.

[Alerith]

Guys, I'm clearly the best WHM ever. I mean, I am a nurse in real life, so clearly I know how to properly apply a cure spell better than any of these other idiots.

Sacrasm Man, AWAAAAAAAAAAAAAAY!

[Demon6324236]

Greetings!

We've passed on all the information about the crashes and disconnections you have been experiencing. Once we get some information back we will be sure to let you all know. Apologies for this, but we appreciate your patience!

Camate... go look at this thread! Please for the love of Altana reply to the thing rather than ignoring us! >:O

[vienne]

I think the points are.

1. Bad development procedure.
2. Bad delayed communication.
3. Bad internal company policies.
4. Lack of customer confidence.
5. Lack of quality customer support.

Fix these and you have a winning combination. Please CLICK ME, CLICK ME and, CLICK ME TO!

Oh dear, this could explain everything LINK however, this looks nice CRITIAL LINK

You seriously think that an international, stock market listed company as SE doesnt have an internal or external audit once in a while >.> thats almost as cute when you thought the Belgium and German flag were the same <3

[Sarick]

You seriously think that an international, stock market listed company as SE doesnt have an internal or external audit once in a while >.> thats almost as cute when you thought the Belgium and German flag were the same <3

Wow, You have an attitude like I slapped your baby for pointing out it has a long nose and poop in its diaper. The links on that square holding site has their auditing process listed. As ignorant as you act I know this and read through them. It's you who don't understand most companies get ISO certified so a 3rd party can mitigate the internal issues. Genius, the standards make it so a companies internal policies aren't overlooked because of a conflict of interest.

You're talking about a system that isn't certified so internal issues have no reason to be enforced in all situations. Tell me this, where are the customer satisfaction ratings for the online services, Look at the better BBB they have an A+ rating as a software company

Here I made a LINK Lets see if people bite.

Now let's look at another 3rd party link in general. I didn't look at the 1,700,000 complaint links when I did a search on google. I guess people will always hate something.

Greetings!

We've passed on all the information about the crashes and disconnections you have been experiencing. Once we get some information back we will be sure to let you all know. Apologies for this, but we appreciate your patience!

It's not the company as a whole that's in these it's more or less the online and playonline that have the complaints. The reps in this forum seem to be trying hard but I doubt they have the resources to fix the internal issues that are holding them back. This is why ISO certification is important. It certifies that comprehensive polices are in place to protect the interest of everyone and insure that audits are done in a professional manner.

Don't get me wrong this isn't only about lack of communication it's about the over all issues and lack of communication stood out.

Also, isn't this the NA English forums and you're an EU player right? So, support offices etc. aren't even the same for us. You're in a completely different region with totally different regional management. You might not have dealt with the company in this region. Last, Why start a fight with me after I left the topic? Did you want this to drag out or are you looking for someone to argue with again?