Please help... Accidental server transfer from US to EU

[Dirwen]

SE support is notorious for being unhelpful to non-jp customers since ff11. At least they didn't put on the smile song during the phone wait to spite you.

[Celine_Aurora]

SE support is notorious for being unhelpful to non-jp customers since ff11. At least they didn't put on the smile song during the phone wait to spite you.

"Thank you for contacting Square-Enix Customer support. You will be speaking with Wuk Lamat shortly."

[Larirawiel]

SE support is notorious for being unhelpful to non-jp customers since ff11. At least they didn't put on the smile song during the phone wait to spite you.

If an accidental character transfer does not happen very often then the SQEX support may not have any standard procedures to reverse it. Many companies do not optimize for very rare cases. And if it would be easy to reverse it then it could be abused by the players. They have sometimes some regional giveaways like the pizza eating emote. If it would be easy to make a transfer reversible then many players could transfer to a certain DC, get the emote and then ask the support for a return ticket to the original DC. And if thousands of people would do this then it could easily overhelm the support. It is not always a good idea to offer everything to the players.




Cheers