Server Disconnecting Clients - Wireshark Proof - Server sending FIN TCP flag- BUG

[DoomAngel]

FFXIV server keeps sending FIN TCP flags to close the game connection and cause constant 90002 Disconnect Errors

Here are 3 packet snippets from Wireshark, which show the FFXIV server sending a Session Termination (FIN Flag) packet to my PC, which is causing the 90002 error every few min. This data shows the last packets sent from the FFXIV server to my PC during 3 different sessions where I was disconnected.

Disconnect #1:



Disconnect #2:



Disconnect #3:



When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: All the time for the last 2 months
Frequency: Every few minutes
World name: Midgardsormr - Server 204.2.229.93
Character name: Doom Angel
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: N/A
Party or solo: Both
In-game time: All the time
Area and coordinates: Everywhere. More frequent in Raids/Dungeons
Housing: N/A
Steps:
1. Play the game a few min
2. Get disconnected with 90002 Errors
3.

Connection Specs
- Type of internet connection/provider: 300Mbps Fiber to the Home - TDS
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Jeremy\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz (6 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 2417
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16303.293MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18735.293MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.285GB SYSTEM_FREEDISC_SPACE 178.407GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.745GB SYSTEM_FREEDISC_SPACE 334.885GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8151.646 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (100Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4587
SYSTEM_GRAPHICS_DRIVER_DATE 4/2/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8151.646 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_95bdb3a23d6478de\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4587
SYSTEM_GRAPHICS_DRIVER_DATE 4/2/2020 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (3- I'm Fulla Schiit)
SYSTEM_SOUND_DEVICE_ID {ACBA75AD-62C8-4ACD-9064-59437E9062F3}
SYSTEM_SOUND_DEVICE_NAME usbaudio2.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0207
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/20/2019 00:00:00
SYSTEM_SOUND Dell AW3418DW (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {29247341-C592-4A74-88A0-E3D7C968E920}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0026
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/18/2020 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {B1225FB9-532D-488E-996B-63CC55BBB80C}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8666
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/26/2019 00:00:00
SYSTEM_SOUND Speakers (Wireless Stereo Headset)
SYSTEM_SOUND_DEVICE_ID {FE03E79E-D54D-49CD-96E0-905E8A81FCC0}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F170320-5FD8-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Mamba Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F27CC00-5FD8-11E9-800A444553540000}
SYSTEM_INPUT_NAME Razer Mamba Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F27CC00-5FD8-11E9-800B444553540000}
SYSTEM_INPUT_NAME Razer Mamba Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F27CC00-5FD8-11E9-800C444553540000}
SYSTEM_INPUT_NAME Razer Mamba Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F170320-5FD8-11E9-8003444553540000}
SYSTEM_INPUT_NAME Pro Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F197420-5FD8-11E9-8005444553540000}
SYSTEM_INPUT_NAME Pro Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F197420-5FD8-11E9-8006444553540000}
SYSTEM_INPUT_NAME Pro Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F170320-5FD8-11E9-8002444553540000}
SYSTEM_INPUT_NAME Wireless Stereo Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CB181010-2720-11EA-8001444553540000}
SYSTEM_INPUT_NAME G502 HERO SE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CB188540-2720-11EA-8002444553540000}
SYSTEM_INPUT_NAME G502 HERO SE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CB188540-2720-11EA-8003444553540000}
SYSTEM_INPUT_NAME G502 HERO SE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CB18AC50-2720-11EA-8004444553540000}
SYSTEM_INPUT_NAME G502 HERO SE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F197420-5FD8-11E9-8007444553540000}
SYSTEM_INPUT_NAME Hub Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F27CC00-5FD8-11E9-8008444553540000}
SYSTEM_INPUT_NAME Wireless Stereo Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0BBC3C90-29B0-11EA-8001444553540000}
SYSTEM_INPUT_NAME I'm Fulla Schiit
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7F27CC00-5FD8-11E9-8009444553540000}
SYSTEM_INPUT_NAME Wireless Stereo Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread and 3 more pages - Jeremy - Microsoft​ Edge
#issues - Discord
Wave • Atma Enterprises LLC • Dashboard and 8 more pages - Jeremy - Microsoft​ Edge
Disconnect 18 May 2020 - 5.pcapng
Wireshark · Packet 3079 · [no capture file]
Wireshark · Packet 3078 · [no capture file]
Wireshark · Packet 20574 · [no capture file]
Settings
Settings
Inbox - Sales ‎- Mail
Calculator
Calculator
Microsoft Text Input Application
Task Manager
GPU Tweak II
GPU Tweak II Monitor
Documents
NVIDIA GeForce Overlay
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
ASUS GPU TweakII
Microsoft Edge
Microsoft Edge Update
MusicBee 3.2
Npcap
Razer Synapse
Wireshark 3.2.3 64-bit
World of Warcraft
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
AURA Service
ASUS MousePad HAL
GALAX GAMER RGB
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
ASUS AIOFan HAL
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
ASUS MB Peripheral Products
ENE_EHD_M2_HAL
ASUS AURA Odd Component
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
ASUS GPU TweakII
ASUS AURA VGA Component
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
ASUS GLCKIO2 Driver
ENE_EHD_ASM_HAL
ASUS Mouse HAL
Win32DiskImager version 1.0.0
Patriot Viper RGB
ASUS Keyboard HAL
AURA
ASUS GLCKIO2 Driver
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
AURA DRAM Component
Microsoft VC++ redistributables repacked.
AURA Service
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Corsair AURA DRAM Component
Intel(R) Extreme Tuning Utility
ASUS AURA Display Component
ASUS Aac_NBDT HAL
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
OpenOffice 4.1.7
ASUS AURA Headset Component
Kingston AURA DRAM Component
Intel(R) Trusted Connect Services Client
Intel(R) Trusted Connect Service Client x86
ASUS AURA Motherboard HAL
ENE IO Driver
ENE RGB HAL
ASUS AURA Extension Card HAL
Intel(R) Chipset Device Software
Patriot Viper M2 SSD RGB
Intel(R) Extreme Tuning Utility
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
ENE_DRAM_RGB_AURA42
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
CPUID ROG CPU-Z 1.88
DAEMON Tools Lite
GIMP 2.10.18
Logitech Gaming Software 9.02
Intel(R) Network Connections 25.0.0.0
ASUS Aac_NBDT HAL
GALAX GAMER RGB
Patriot Viper M2 SSD RGB
ASUS Keyboard HAL
ASUS Mouse HAL
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
ASUS AURA Extension Card HAL
Corsair AURA DRAM Component
AURA DRAM Component
ENE_EHD_M2_HAL
Intel(R) Management Engine Components
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Chipset Device Software
Kingston AURA DRAM Component
ASUS AURA VGA Component
ASUS MousePad HAL
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
ASUS AURA Headset Component
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
ASUS AURA Display Component
NVIDIA Graphics Driver 445.87
NVIDIA GeForce Experience 3.20.3.63
NVIDIA Optimus Update 38.0.5.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.5.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.26
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.3.63
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.38.831.832
NVIDIA Virtual Audio 4.13.0.0
ASUS AURA Odd Component
ENE RGB HAL
ENE_DRAM_RGB_AURA42
ASUS MB Peripheral Products
Intel(R) Management Engine Components
Intel(R) Network Connections 25.0.0.0
Intel(R) Trusted Connect Service Client x64
ENE_EHD_ASM_HAL
ASUS Aura SDK
Microsoft VC++ redistributables repacked.
ASUS AURA Motherboard HAL
Alienware Gaming Monitor AlienFX Driver
Patriot Viper RGB
ASUS AIOFan HAL
Intel(R) Management Engine Driver


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\GPU TweakII\ASUSGPUFanServiceEx.exe 00000094
C:\Program Files (x86)\ASUS\GPU TweakII\GPUTweakII.exe 00001DB4
C:\Program Files (x86)\ASUS\GPU TweakII\Monitor.exe 00000BB4
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 0000364C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002104
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00002FAC
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00002CBC
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000024CC
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 000029F8
C:\Program Files\Logitech Gaming Software\LCore.exe 00002A38
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002AC8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001998
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 000028AC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 0000237C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002348
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.19111.24110.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00003390
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1910.0.0_x64__8wekyb3d8bbwe\Calculator.exe 00000BD4
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12005.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000021AC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20041.88.0_x64__8wekyb3d8bbwe\YourPhone.exe 000023F0
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12624.20368.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00002BE0
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12624.20368.0_x64__8wekyb3d8bbwe\HxTsr.exe 00003E74
C:\Program Files\Wireshark\Wireshark.exe 00003378
C:\Users\Jeremy\AppData\Local\Discord\app-0.0.306\Discord.exe 000036D4
C:\WINDOWS\Explorer.EXE 000007B8
C:\WINDOWS\System32\rundll32.exe 00000F7C
C:\WINDOWS\System32\svchost.exe 000018F4
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002B90
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002088
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001BF4
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001F00
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002154
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003E84
C:\WINDOWS\system32\DllHost.exe 00003B54
C:\WINDOWS\system32\SearchFilterHost.exe 00003A00
C:\WINDOWS\system32\conhost.exe 000039B0
C:\WINDOWS\system32\ctfmon.exe 00000BA8
C:\WINDOWS\system32\sihost.exe 00000A64
C:\WINDOWS\system32\svchost.exe 00001D34
C:\WINDOWS\system32\taskhostw.exe 00000B28
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000904
C:\Windows\System32\CompPkgSrv.exe 00003518
C:\Windows\System32\RtkAudUService64.exe 000029B4
C:\Windows\System32\RuntimeBroker.exe 00001BF0
C:\Windows\System32\SecurityHealthHost.exe 00001B14
C:\Windows\System32\SecurityHealthSystray.exe 00002878
C:\Windows\System32\Taskmgr.exe 00002E40
C:\Windows\System32\smartscreen.exe 0000413C
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000008DC
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001770

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Browser Information
- Name and version of the browser currently in-use: Microsoft Edge
Microsoft Edge is up to date.
Version 81.0.416.72 (Official build) (64-bit)
This browser is made possible by the Chromium open source project and other open source software.
- Internet Explorer Version: 11.778.18362.0

------------------------------------------------------
I've had this issue for over two months, and the game is unplayable, getting disconnected with 90002 and 90001 errors every few min, sometimes seconds. I've tried all of their troubleshooting tips, emailed support a dozen times, provided concrete data it is an FFXIV server/game issue with the below summarized information, begged for the issue to be escalated, and they keep telling me it is my PC or a network issue and close the ticket without any help whatsoever besides sending me the troubleshooting tips they've sent me already 10+ times.


1.) My wife plays FFXIV with NO issues on her account, and she plays on the SAME computers, on the SAME network as me. Not one disconnect. Ever. So that is 100% proof it is a FFXIV server/software issue, and not my PC/Network/Routing/Packet Loss issue.

3.) There are dozens of others on the FFXIV forums with this same issue, most of which FFXIV Technical Support team has closed without resolution, as they did my ticket and other tickets so far. They close them stating it is our network, when we have proof it is yours.

3.) I have sent data from wireshark that the FFXIV SERVERS are closing my connection by sending TCP FIN flagged packets to disconnect the connections.

4.) And yes, before all of this, I have tried all of your 'troubleshooting tips' including router ports, IE config, administrator privileges, etc , in addition to uninstalling the game. Considering point #2 above, this would make no difference anyway, but for giggles I tried every one of them anyway.


THIS GAME IS CURRENTLY UNPLAYABLE, and has been for over a month now for me. The FFXIV Technical Support team has been completely worthless in helping with this issue, even though I send concrete proof and beg for their help.


My wife and I play at the same times but her destination FFXIV IP is different, even though we are both on Midgardsormr. Months of playing at the exact same time, I've gotten disconnected hundreds of times, and she hasn't been disconnected once. And again, her route is the same as mine, only difference is the destination IP on FFXIV side that is different. My FFXIV server endpoint is 204.2.229.93, and my wife's is 204.2.229.87, but both go through the same path, including the 204.2.229.234 node.


Update:FFXIV support emailed me stating that no one else had reported this disconnect issue and no one was complaining on the forums. I told them they obviously do not know how to browse their own forums, since besides the 10+ of you that responded to my post, over 10 other posts show similar issues, and if this is only the amount of people posting, there must be a bunch more who haven't posted.

In addition to posting here, please post your own issue, to ensure they track it appropriately, and can see how many people this is affecting.

Other Users Experiencing This Issue, and have already tried all troubleshooting steps.

Exhibit A: https://forum.square-enix.com/ffxiv/...REPLY-HERE%21*
10+ other users responded to my post and reported this issue as being the same as mine and also tried your 'troubleshooting tips
Exhibit B: https://forum.square-enix.com/ffxiv/...Error-90002%29
Exhibit C: https://forum.square-enix.com/ffxiv/...rom-one-system
Exhibit D: https://forum.square-enix.com/ffxiv/...rom-the-server
Exhibit E: https://forum.square-enix.com/ffxiv/...ter-logging-in
Exhibit F: https://forum.square-enix.com/ffxiv/...r-90002-errors
Exhibit G: https://forum.square-enix.com/ffxiv/...r-every-10-min
Exhibit H: https://forum.square-enix.com/ffxiv/...r-every-10-min
Exhibit I: https://forum.square-enix.com/ffxiv/...PotD-solo-runs
Exhibit J: https://forum.square-enix.com/ffxiv/...re-packet-loss
Exhibit K: https://forum.square-enix.com/ffxiv/...er-maintenance

To FFXIV support: Stop telling me it's my issue when I've PROVEN it's an FFXIV game / server issue. I'll even help you troubleshoot further, if you just reach out and work with me, instead of ignoring all of my posts and emails. I've spent countless hours doing your job.

Update: Square Enix emailed me stating it is not their issue, and they will not troubleshoot this. Email details quoted below. More or less they gave us all the finger and said a majority of the players aren't experiencing this issue, so those of us that are, too bad.

Since there are no issues reported with the server directly and common connection issues are not affecting the player base as a whole, we cannot agree that the game or server is having consistent issues.

If you are still experiencing these disconnections, unfortunately, we do not have further troubleshooting to provide for you as it would be outside common disconnection conditions. Additionally, we would not be able to escalate this error further as it does not stem from the game server itself. However, if you feel this does have something to do with the game, you are free to make a bug report either in-game or on the bug report forums.

[Stathol]

I'll take your word for it that there wasn't any (permanent) packet loss in capture #1 and #3, but at the risk of being pedantic, I can't rule it out just from what you've shown. Only capture #2 shows the sequence number of the last client transmission prior to the server's FIN, ACK.

Edit: Actually, scratch that. I forgot that the ack number is the next expected sequence number, not the sequence number of the last received segment. None of your screenshots actually show how long its been since the server last ack'd one of your segments.

With that aside, you've indicated that you and your wife play on the same computer. So key questions:

• Do you use the same FFXIV client installation?
• Do you use one SE account with two different service accounts, or two completely separate SE accounts?
• Do you use the same local Windows user account?

To more fully isolate the problem, we need to eliminate these differences. We can do that either from your end or from your wife's end, and ideally we should try both.

For example, let's suppose you separate Windows accounts, separate SE accounts, and a single (presumably non-Steam in this case) FFXIV installation. Then:

Test A

1. Log in to your wife's Windows account.
2. Launch FFXIV and log in with your SE account.
3. Log in to the game with your Midgardsormr account.

Does the problem still persist? Do you still get a different socket endpoint than your wife? Make a fresh char on Midgardsormr. Same two questions.

Test B

1. Log in to your Windows account.
2. Launch FFXIV and log in with your wife's SE account.
3. Log in to the game with your wife's Midgardsormr account.

Same questions as test A. Make a new Midgardsormr char on her account and check that, too.

If you have a single SE account with different service accounts, the process will be slightly different, but hopefully you grasp the logic. We're want to determine whether the problem is bound to the client installation, the Windows user account (and all the environmental differences that entails), the SE account, or the service account.

It could also be very illuminating to reproduce the problem, and then immediately close and relaunch FFXIV using her credentials and character without touching anything else. Exact same Windows login session, exact same running processes, etc.

[DPZ2]

Sending a FIN flagged packet does not mean the server is having problems. It means the server has not heard any acceptable traffic from your end for X number of seconds, indicating that something is wrong (hence the 'terminate session'). If this were on the server itself, one would expect a multitude of sessions dropping constantly from that particular server.

The 10 'exhibits' are not all from Midgardsomr, some aren't even in the North American data centers. Yes, you are all encountering errors, but, no, there may be no real rhyme nor reason for the problem you encounter.

Since your wife runs fine, as you say, I'd focus on what is different there. Are you using the same set of game binaries? Are you accessing FFXIV from a single system account on your PC, or do you have separate accounts? Are there environmental variables and/or application programs you have on your account that she does not have on hers? Stathol's suggestions are a good start.

[Stathol]

Sending a FIN flagged packet does not mean the server is having problems. It means the server has not heard any acceptable traffic from your end for X number of seconds, indicating that something is wrong (hence the 'terminate session').

I'm not convinced that this is a server issue either, but there's not enough evidence here to say that the server hung up specifically because of a timeout. Though, per my edit, there's not enough evidence to rule it out, either.

All that "FIN, ACK" means is "I acknowledge receipt of all your segments up to n-1. Also, I'm hanging up." In a vacuum, there's no way to know why the server hung up. There could be a lot of reasons for that.

The game might use TCP keepalive; I don't specifically remember if it does. But I know for sure that it uses an in-band application-layer echo/response that goes out once per second. Even if your client continues to send data and respond to other application messages, missing too many of these specific heartbeat messages, will give you the DC icon, and eventually a server-side disconnect.

But there are plenty of other reasons it might hang up. The client might have sent a malformed or otherwise ah... "suspicious" client response (not that I'm accusing anyone), or the server/load balancer could have run into a resource limit, just to name a few.

Without a raw capture dump, it's pretty much impossible to say, and any conclusion would be premature. That includes the OP's assertion that there's something wrong server-side.

OP, could you provide a screenshot with more TCP history? At a minimum I need to be able to see the last time the server successfully ACK'd on of your segments so that I can determine how much time elapsed between that and the FIN, ACK response.

[DoomAngel]

Here's a longer snapshot of the Wireshark conversation. I really do appreciate your help. Square-Enix is just completely ignoring and not helping at all. After playing since the game came out, with zero issues for years, this happened following last patch a few months ago, and has not been resolved. I get disconnected constantly still, even after a complete game reinstall.

I did try to log in with my wife's Windows account, and still get the errors. I can only create one account per server, so I can't try that approach. But I have created a character on a different world, and it shows I connect to a different IP, but I have yet to spend any time playing it, as it was just created. I will update when I play on that account more to see what the results are.

[Dynratygus]

Good afternoon and thank you for the reply.

We apologize for any inconvenience that has occurred. We are able to provide a limited amount of trouble shooting in regard to the issue. If you have tried all trouble shooting suggestions, we are able to offer, we advise to contact your ISP.

This thread will be moved to "Separate Support Required"