DirectX 11 Errors

[Fyoooh]

I've made some progress on my side. I've created my own thread with all the processes I did and detailling the issues on the french technical support and I've been redirected to the Square Enix contact page where I created a ticket by filling a form which ask different infos such as Dxdiag file, details on the crashes and manipulations you did to try to resolve the issue.

Once I did it, I've been redirected to a personal technical advisor either by mail, chat or phone which took a look at my crashes and asked me to send a mail to what seems to be the external QA/engineering team of SE to whom I sent more details on my system configs/files.

It seems they are resolving player issues in a case by case scenario so I advice you to follow these following steps if you want the support team to take a look at your problem :

- P1 : Create your own thread and do what the forum moderator is asking.

- P2 : If P1 doesn't work, the moderator may redirect you to SE contact page, try the general recommandations and if that doesn't work, create a ticket and explain your situation in detail to your personal advisor (What and when the crashes happens, what you did to resolve them etc...)

- P3 : At this stage, if your problem isn't solved yet, they may send your ticket "higher" (In my case SE external contractor) for further investigations, prepare to send some core system files to them so they could check.

Advices : On each phase, give as much as details as you can by being as clear as possible and stay cool and courteous.