Game crashes since patch

[Raist]

I use those drivers simply because they work. Over a decade of experience with SE has taught me that newest is not always best with them. They have a slow development cycle.. and even slower QA cycles. I was still using ATI drivers from 2009 when I left XI in 2013... simply because I had no issues with them. It's a learned pattern for me to not just jump to the latest and greatest for them. Only time I've tried newer drivers at all is when there has been confirmation that a newer release addresses performance or stability issues. "If it ain't broke..."

It's not an issue of whether they can/can't communicate directly with us here... they simply don't by design. That's the point... if you haven't read the sticky, I provided a hyperlink to it in the previous post. The language there is fairly common practice... it's even in the guidelines at the coveted Blizzard forums. Some other companies just encourage more interaction from their support team--SE simply doesn't. They never have... it was the same in the XI forums as well. They have specific reasons for it... none officially posted, but many have speculated it may be because of the language barriers. It is really easy for things to get lost in translation from their region to ours, so there is a bit of a delay in the communication chain. It's nothing new... they are always quite cautious with their communications.

Canned responses from automated ticket submission is common practice as well. I was involved with discussions during the early stages of development for a reporting system designed in partnership with local counties to use on their websites for their support requests (http://egs-appserver1.lylesdata.com:...ourRequestWeb/ , http://cxap2.aikencountysc.gov/atyourrequest/home.do). The point of using such a system is that it gets reports routed to specific people based on the plaintiff's selections when generating the request, <hopefully> minimizing the errors and such. It may still get passed around a bit before it finally gets to someone that can act on it, but it serves a purpose--to better organize it then it may otherwise be on an open forum. It greatly streamlines the process and provides a means of internally tracking the flow through all stages to completion (and generating statistics and such), thus emphasizing more accountability in each department.

They have a reason for wanting us to follow a specific format when posting bugs here--the moderators need to be able to file our complaints within the format of their ticket system (ie: the support portal format). Tickets simply won't be submitted to the devs without specific information included--because they can't complete ticket generation without it.

Things will simply be much more efficient if everyone would follow the posted guidelines.