Game crashes since patch

[xeonotrix]

That's because this isn't for requesting support/answers from SE--it is intended for user-to-user support. Read the sticky welcoming you to this forum for the details. We've had like 1 communication from SE in here in 4 months... by design, they typically don't interact directly in here.

Really need to submit your problems with the template at the in-game bug report section or by submitting a proper ticket through the portal, as this seems to happen under specific circumstances and does not appear to be a global problem throughout the whole game. I just spammed FATE's in Dragonhead for nearly 3 hours on my laptop with no issues--no noticeable lag, crashes, or even screen tears. Asus G75VX running Win8.0, i7-3630QM, NV GTX670MX with the last Asus provided drivers (311 video, 6.01.7083 Sound). I haven't updated anything beyond the game, security software, and things like Java/Flash in months--not even Winupdates. Have had no problems that haven't been related to stability issues that needed to be addressed by either my ISP and their partners or SE with their servers or reported game bugs.

So what drivers are you using? 311? that's old drivers if that's the case. Second sure they have a rule on how its done but that does not mean they can not communicate trough the forums. You are using a laptop my specs are completely different. Maybe that's why you are not having issues no updates that causes issues. I perform updates all the time but I kept the drivers from Jan instead cause of the instability. If they cannot respond the forums seems dead cause however comes here gets no answers. And if you contact them the proper way you will get a generic response which is not that helpful. (I know cause i submitted a ticket for my issues). I rather help and answer the best I can at least i'm more helpful than squarenix and i dont get payed. Players pay a sub for a reason. But enough rant. We can agree to disagree.

[Raist]

I use those drivers simply because they work. Over a decade of experience with SE has taught me that newest is not always best with them. They have a slow development cycle.. and even slower QA cycles. I was still using ATI drivers from 2009 when I left XI in 2013... simply because I had no issues with them. It's a learned pattern for me to not just jump to the latest and greatest for them. Only time I've tried newer drivers at all is when there has been confirmation that a newer release addresses performance or stability issues. "If it ain't broke..."

It's not an issue of whether they can/can't communicate directly with us here... they simply don't by design. That's the point... if you haven't read the sticky, I provided a hyperlink to it in the previous post. The language there is fairly common practice... it's even in the guidelines at the coveted Blizzard forums. Some other companies just encourage more interaction from their support team--SE simply doesn't. They never have... it was the same in the XI forums as well. They have specific reasons for it... none officially posted, but many have speculated it may be because of the language barriers. It is really easy for things to get lost in translation from their region to ours, so there is a bit of a delay in the communication chain. It's nothing new... they are always quite cautious with their communications.

Canned responses from automated ticket submission is common practice as well. I was involved with discussions during the early stages of development for a reporting system designed in partnership with local counties to use on their websites for their support requests (http://egs-appserver1.lylesdata.com:...ourRequestWeb/ , http://cxap2.aikencountysc.gov/atyourrequest/home.do). The point of using such a system is that it gets reports routed to specific people based on the plaintiff's selections when generating the request, <hopefully> minimizing the errors and such. It may still get passed around a bit before it finally gets to someone that can act on it, but it serves a purpose--to better organize it then it may otherwise be on an open forum. It greatly streamlines the process and provides a means of internally tracking the flow through all stages to completion (and generating statistics and such), thus emphasizing more accountability in each department.

They have a reason for wanting us to follow a specific format when posting bugs here--the moderators need to be able to file our complaints within the format of their ticket system (ie: the support portal format). Tickets simply won't be submitted to the devs without specific information included--because they can't complete ticket generation without it.

Things will simply be much more efficient if everyone would follow the posted guidelines.

[Kelvani]

Instances are killing me.. literally. I just tried to do a cutters cry. wipe after wipe as I spammed heal and nothing happened. when clicking on the sand gates to port I would literaly freeze and almost disconnect. I am fine in fates. I am fine in leves, but hests and instances.. lagzilla! This is NEW since patch.

[xeonotrix]

Instances are killing me.. literally. I just tried to do a cutters cry. wipe after wipe as I spammed heal and nothing happened. when clicking on the sand gates to port I would literaly freeze and almost disconnect. I am fine in fates. I am fine in leves, but hests and instances.. lagzilla! This is NEW since patch.

Well i already tried, look if no one here can help you (cause these forums are dead) open a ticket and if they really are not that helpful cancel your sub. Sorry that's all i can say.

[Raist]

This forum isn't dead... it is working as intended. The big issues people are having at the moment are things that SE needs to address, not something that users can assist each other with. That's why we are only seeing activity in around 40 threads a day over here ATM. I'd hardly call that "dead".

[reaper_strain]

Seems like it's just happening to PCs. My friends play on ps3 and they said they haven't had any issues.

[PotatoSalad]

Game crashes to desktop whenever I am in either of the new dungeons. Brayflox HM crashes ridiculously fast during the 2nd boss fight. Halatali HM crashes during the final boss fight after the first wave is dead. I've yet to do Amdapoor City but I'll beat a Dunesfolk's sweet arse that it will crash there too! It must be a patch error as well as the Duty Finder's errors colliding.

[Neoma]

Game crashed on me today while I every time I teleport to Mor Dhona, Coertas, and Dry Bone.

I have the one-time password added in a week before the 2.2 patch (in case you needed that information)

Update: it crashed again while I was accessing my retainers in U'ldah (even when I try to re-login)

Update: (3/31/2014 12:35AM +8GMT) I removed the one-time password. Game still crashes

OS: Windows 8.1

World: Faerie

[Jediman]

Game crashed on me today while I every time I teleport to Mor Dhona, Coertas, and Dry Bone.

I have the one-time password added in a week before the 2.2 patch (in case you needed that information)

Update: it crashed again while I was accessing my retainers in U'ldah (even when I try to re-login)

Update: (3/31/2014 12:35AM +8GMT) I removed the one-time password. Game still crashes

OS: Windows 8.1

World: Faerie

Is that window 8.1 32bit?

I'm on window 8.0 64bitgot no problem with it ><

[AlantoTirvada]

I was away for most of the weekend but I had another crash on Friday night and this time my PC really didn't like it and I had trouble booting after that.

I ended up having to format my hard drive and reinstall Windows. I got the game reinstalled last night and I'll be putting in a support ticket though the game. Thanks for the replies everyone.