Gil stolen, items missing

I logged out inside the inn room 6 hours ago. Now I just logged in and I found my character in the Delivery Moogle.

I had around 920,000 gil, now only 561 gil, Sanguine Scepter HQ, goldsmith turban and goldsmith doublet are gone, some expensive crafting items are gone as well.

Someone hacked my account and sent everything by delivery. Obviously I am the only one that has access to my account, its not shared with friends or something, its me, only me.

I opened 2 tickets in game support but its been 1 hour and still no one got in touch with me.

Its frustrating to see everyday gilsellers and mining bots doing whatever they want without being banned. It was a lot of time and effort for me to make that gil, i dont feel like starting all over with the feeling that i could get hacked again. If i dont get at least the gil back i will just leave the game. Please try to help a good old player
Thanks

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Originally Posted by rotam

I logged out inside the inn room 6 hours ago. Now I just logged in and I found my character in the Delivery Moogle.

I had around 920,000 gil, now only 561 gil, Sanguine Scepter HQ, goldsmith turban and goldsmith doublet are gone, some expensive crafting items are gone as well.

Someone hacked my account and sent everything by delivery. Obviously I am the only one that has access to my account, its not shared with friends or something, its me, only me.

I opened 2 tickets in game support but its been 1 hour and still no one got in touch with me.

Its frustrating to see everyday gilsellers and mining bots doing whatever they want without being banned. It was a lot of time and effort for me to make that gil, i dont feel like starting all over with the feeling that i could get hacked again. If i dont get at least the gil back i will just leave the game. Please try to help a good old player
Thanks

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Does the Moogle or friends list show who they were sent to? I haven't sent anyone anything in this game.

Don't worry if you have been hacked they will ban you too!
My friend got hacked and they banned him

You can only send stuff to players in your friendlist. And you can only invite someone as friend when that player is online.
That makes it impossible for a player to abuse the moogle as expanded inventory.

So, if your stuff got sent by moogle, someone must've had access to your login to invite another player and send the stuff over.

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Originally Posted by Kyana

You can only send stuff to players in your friendlist. And you can only invite someone as friend when that player is online.
That makes it impossible for a player to abuse the moogle as expanded inventory.

So, if your stuff got sent by moogle, someone must've had access to your login to invite another player and send the stuff over.

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I don't know why you would consider this abuse, especially considering its common practice in almost every other mmo to have a mule to send stuff to.

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Originally Posted by Gonzothegreat198

I don't know why you would consider this abuse, especially considering its common practice in almost every other mmo to have a mule to send stuff to.

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That's because it is -abuse-, and players do that knowing darn well it is. Most freemium game players even do this. I know of a guy who had a new storage mule account for every material the game had. You think new-character limits are silly, just wait to see how much worse it gets on freemium games.

This points to two problems:
1) If players feel they need to do this, then the game does not provide adequate storage, or the stacking limits are too low
or
b) the player is just hoarding stuff they should't be hoarding.

In FFXIV you should be getting rid of materials immediately. Some materials are practically worthless and those you should just destroy or sell to the NPC (hint, anything that is a market price of 1g sell to the NPC.) This isn't some crappy freemium game that punishes you by making you destroy your collectibles to get new ones.

Can take 1 to 4 weeks before you get help.

Ok u guys are right. I didnt check my friend list before but I just did it and there is a new guy level 1. Thats the thief!!
Name: Eplay Mugo (server ragnarok) currently online.
Is anyone from square going to do anything before is too late? Please?

http://oi42.tinypic.com/1531pvq.jpg

I feel for you, to also know that the person is online as well must be so frustrating. I am getting more and more worried about these cases and I think I will use this case as a benchmark for me Subscribing or not. Please keep this updated with what SE have done or are doing. Thanks so much and sorry I cant help.

The balls on that guy, didn't even remove him from your friends list!

The thief is offline now. /sigh.... still no answer from square, I sent 2 tickets ingame, and no answer here from mods aswell.
Thanks for your support guys, yes, its very frustrating. It seems like the game is in the hackers and bots hands more than in square's. I dont see the point in continue playing

I know how it is, and how frustrating it is.

But you're among friends, just try to be as patient as possible.

It may take days for you to even get a first response, do everything on your end that you can to ensure a relapse in account vulnerability isn't repeated.

i opened the 3rd ticket, and waiting. oh and i saw this
http://oi39.tinypic.com/2ik9jk1.jpg

I logged in at around 7.15.... so close!! >.<

It will probably take 3-4 days for them to respond to your first ticket, it isn't exactly a fast turn around.

Being patient about it is probably the hardest part. I recommend GTA 5 to get your mind off of it.

Also, calling support when they open up is probably the fastest way to escalate it (if you can stand being on hold for 2 hours)

"We highly recommend using a Square Enix Security Token" ==> http://eu.finalfantasyxiv.com/lodest...7863f82e197b6/

I admit it is unacceptable to be hack but at the same time, there is a free application to avoid this (IOS, Android), and people still find a way to come to complain because the account was hacked.. But whose fault, the user or hacker? So apart from the fact of not having a cell phone, I do not understand how it can be hacked.. -_-


Square Enix Security Token for Android: https://play.google.com/store/apps/d...software_token
Square Enix Security Token for IOS: https://itunes.apple.com/us/app/squa...617970570?mt=8

Quote:

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Originally Posted by Tracoeur

"We highly recommend using a Square Enix Security Token" ==> http://eu.finalfantasyxiv.com/lodest...7863f82e197b6/

I admit it is unacceptable to be hack but at the same time, there is a free application to avoid this (IOS, Android), and people still find a way to come to complain because the account was hacked.. But whose fault, the user or hacker? So apart from the fact of not having a cell phone, I do not understand how it can be hacked.. -_-


Square Enix Security Token for Android: https://play.google.com/store/apps/d...software_token
Square Enix Security Token for IOS: https://itunes.apple.com/us/app/squa...617970570?mt=8

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thanks for the info. If I get my items and gil back i will start using the security token.

I don;t understand why poeple are not using security tokens? Most poeple have a smartphone these days and it's a free app!?

Simple solution to all these key logging problem people are coming accross.

Apart from both not having a smartphone AND not wanting to pay the one off payment for a security key that lasts years (which at that point you are at your own risk) i cannot see a reason why anyone would not have one!

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Originally Posted by Terabyt3

I don;t understand why poeple are not using security tokens? Most poeple have a smartphone these days and it's a free app!?

Simple solution to all these key logging problem people are coming accross.

Apart from both not having a smartphone AND not wanting to pay the one off payment for a security key that lasts years (which at that point you are at your own risk) i cannot see a reason why anyone would not have one!

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I had a bad experience with security token in Final Fantasy XI

Surely the only bad experience you could have would be for you to lose the deactivation code? It does tell you on the instructions to keep the security key deactivation code in a seperate place from the security token.

the android security token was horrible for the last three weeks (I don't know what the state of affairs is on it now). But the passwords would not match from the token to your client.

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Originally Posted by Annah

the android security token was horrible for the last three weeks (I don't know what the state of affairs is on it now). But the passwords would not match from the token to your client.

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Great -_- (<- android)

Quote:

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Originally Posted by Annah

the android security token was horrible for the last three weeks (I don't know what the state of affairs is on it now). But the passwords would not match from the token to your client.

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This is the first I've read about this.
I've just converted from a hardware token to the Android app two and a half weeks ago myself and I am not experiencing any problems myself.

Although I am personally still considering ordering a new hardware token purely for the fact that my Android phone itself is a device that is constantly connected to the Internet.

Quote:

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Originally Posted by Terabyt3

Surely the only bad experience you could have would be for you to lose the deactivation code? It does tell you on the instructions to keep the security key deactivation code in a seperate place from the security token.

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WoW uses security tokes from the same company and people by the thousands (that use the tokens) still got hacked. Their forums were overwhelmed with posts about it around the end of the Wrath expansion.

Rotam, any news on this ?

Quote:

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Originally Posted by KisaiTenshi

That's because it is -abuse-, and players do that knowing darn well it is. Most freemium game players even do this. I know of a guy who had a new storage mule account for every material the game had. You think new-character limits are silly, just wait to see how much worse it gets on freemium games.

This points to two problems:
1) If players feel they need to do this, then the game does not provide adequate storage, or the stacking limits are too low
or
b) the player is just hoarding stuff they should't be hoarding.

In FFXIV you should be getting rid of materials immediately. Some materials are practically worthless and those you should just destroy or sell to the NPC (hint, anything that is a market price of 1g sell to the NPC.) This isn't some crappy freemium game that punishes you by making you destroy your collectibles to get new ones.

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you do realize that a lot of your crafting mats have a marketprice of 1 gil maybe a little more right?

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Originally Posted by Gonzothegreat198

you do realize that a lot of your crafting mats have a marketprice of 1 gil maybe a little more right?

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No tax on selling to the NPC. It's much faster to get rid of trash by NPC'ing it than waiting for someone to buy it. All the level-1 crafting items are available from NPC's already so unless you're underselling the NPC, nobody is going to buy. It's actually quite laughable because there are some items I acquired in Version 1(Purple Sagolii Slag) that I put on the market and watched the prices go from 5000gil to 1gil with no buyers. I think these items were left in the game but have no use nor are they obtainable. So there really is stuff I need to just outright trash because they're trash now.

When I go into a dungeon, and I don't have inventory space, I start destroying any crafting materials I know I can just harvest again.

Why buy when you can keep them, the only things i really sell are those HQ items that go for a nice bit on the marketplace, everything else goes to the retainer for future use.

Quote:

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Originally Posted by Gonzothegreat198

Why buy when you can keep them, the only things i really sell are those HQ items that go for a nice bit on the marketplace, everything else goes to the retainer for future use.

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If you read my earlier post

Quote:

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This points to two problems:
1) If players feel they need to do this, then the game does not provide adequate storage, or the stacking limits are too low
or
b) the player is just hoarding stuff they should't be hoarding.

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Both Retainers are full or near full. You can sell 20 items on top of what is already in their storage. So 440 items plus the 100 inventory slots and armory chest storage, and you can still run out of space.
I save most of the space for the gear for the different jobs, and decided that, you know what, it would be better to just outright get all the jobs to the same level and then throw away the level 1,5,8,10 gears.

Quote:

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Originally Posted by Gonzothegreat198

Why buy when you can keep them, the only things i really sell are those HQ items that go for a nice bit on the marketplace, everything else goes to the retainer for future use.

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Placing them on a retainer for future use is optional, but being a gatherer myself at some point my retainers will just fill up on a stockpile of garbage which may at some point be used, if I remember on which retainer I have left it and where.
I find it easier to just NPC anything that doesn't sell well on the market boards and when I go crafting I'll just farm a supply of the needed materials and use those up without cluttering up my space.

you will probably never get ur gil n items back

i have waited for close to a month for that to happen for me.. but SE kept closing my tickets without any resolution

I feel for you that it sucks you lost gil and items.

But really, the only way RMT are accessing your account is because of weak passwords. It's 2013. There is no reason to not be using a legit password.

No answer no nothing. I tried the chat support and they told me to fill a form to recover items/gil when the account is compromised. I filled it but still nonews, and no answer to my 3 in-game tickets.
But yeah of course I got an email with a survey about how i found the experience with the square enix costumer service...

I started using the one time passwd with the android device. Works fine, but its too late ....

Don't feel sad. I am in the same boat too ; ; got hacked at 4am in the morning around 3 hours after i went to sleep. Haven't been able to resolve a single thing.