Since a MOD closed the Thread instead of providing wit ha solution this works for me. and i must say i was once of those "locked out" people and now magically im able to Play again YEY !!
1) Get a hold of an Ultimate Game Card (best found at Walmart or Gamestop) for, say, $20.
2) Log into Mog Station/SE Account Management and attempt to add crysta with it.*(99% chance of it giving you an error and rejecting the card - this is just to make a paper trail to be followed)*
3) Contact the VISA operator @ (650) 432-3200, ask for PlaySpan (read: Ultimate Pay)
4) Tell the following rep you attempted but failed at adding Crysta. They will ask you for the PIN of the card and for the email that your game is tied to. When they look it up, they will see your prior attempt - makes it fast and easy for them.
5) Confirm that you want your game card placed onto your FFXIV account.*(Within 10 minutes, you'll have an email letting you know you've had Crysta added.)*
6) Log into your Square Enix Account Management page, click on "Crysta Passbook", and you'll see the 2,000 crysta added.
7) Continue to Mog Station, and go through the payment process again, this time using the Crysta that is now on your account.As I said, this is a pain in the butt and roundabout way of doing it (Hopefully you're lucky and can get a digital card from Walmart.com or Gamestop.com), but it will (and has in my case) gotten me back online and playing.
This works for me!
Thanks.
Error 601 payment? NO MORE. Fix in here
Printable View
-
09-19-2013, 03:49 AMLauroError 601 payment? NO MORE. Fix in here
-
09-19-2013, 03:54 AMAketo
Isn't amazing that a GM finally responded just to close out the thread on the matter, as if his word was all that was needed.......
-
09-19-2013, 04:07 AMEminleoSince i was a oversea student in the UK, I constantly used to have a payment problem like this while i was playing FFXI. They just didn't do anything to improve it, and also don't let us to discuss solution? It's so much worst and i am so disappointed.Quote:
Originally Posted by Aketo
-
09-19-2013, 04:23 AMDatafiend
They wouldn't even acknowledge that there is a problem. I hope this ends up blowing up in their face. There was a 45+ page thread and they wouldn't even investigate if there is any weight to this.
-
09-19-2013, 05:18 AMReignson
Paying $20.00 for a month of service instead of $12.99 is NOT a fix to this problem.
-
09-19-2013, 05:27 AMCorea
This is bull. I'm not going to jump through hoops just to play.
-
09-19-2013, 06:20 AMJuz
In before fanboys come in here and try and defend square for shutting the other thread without giving as a fix. As for the game. Been on a WoW trial and having a blast, i've done pretty much everything in this game so I can't be bothered to come back now unless I get a bit of free time.
-
09-19-2013, 08:24 AMLauro
Bump , for people who do care :)
-
09-19-2013, 08:27 AMHolyhunterultimate game cards give you crysta. You get 20 dollars worth of crysta with that 20 dollar card. You then spend 12.99 dollars worth of crysta on the sub, anad have 7.01 dollars worth of crysta left over. You don't magically lose that extra 7.01 dollars worth of crysta.Quote:
Originally Posted by Reignson
-
09-19-2013, 08:30 AMEoyote
Although I appreciate that some of you have found a solution, I can't say I'm fond of paying $20 for my $13 sub in addition to calling a long distance number to activate it...
-
09-19-2013, 09:25 AMRissy
Does Square Enix deserve your sub if they won't fix their broken billing system and denies they have a problem. You're harassing third party Customer Service Representatives because Square Enix can't do its job...
-
09-19-2013, 12:36 PMLauro
Bump for a helpful link to a "fix" , it worked for me hopefully it will work for you.
-
09-19-2013, 12:54 PMDaricohardly a fix
It's not a fix. It's a stopgap. It is SquareEnix' responsibility to fix their system, to serve their customers, to meet a perfectly rational expectation. That is, I want to pay with my credit card! Or PayPal, or whatever, I suppose. I don't want to pay extra--even a little! I don't want to pay for an expensive long distance call. I don't want to wait through hold lines just to get what they promised.
The fact is, I want to play the game. I really do. I will jump through some hoops. But Customer Service acting like there's no problem with no word of recognition (if there is, point me to it please), is a slap in the face. I play FINAL FANTASY games for fun; I can take a few slaps in the face. But that kind of attitude is simply wrong. You can't treat people like that. It will come back around. It's going to come down on you, SquareEnix.
If you actually don't want the overload of customers. Fine. I understand. But come out and say it plainly. Say, we are no longer offering service to certain people, in certain locations, with certain issues. And then, provide refunds where refunds are due. That's the path. If not, fix the problem! -
09-19-2013, 01:24 PMJuzAKA you paid $7.01 extra.Quote:
Originally Posted by Holyhunter
Why does this community INSIST on being argumentative. -
09-19-2013, 01:48 PMweezdajuice
Unprofessional.
Sums up my experience with SQUEENIX this past month. I waited a full 24 hours to try my payment again, and once again it has failed. I won't even get into the laundry list of hiccups and bumps in the road, because we're all well aware of them. This has officially been the straw that broke the camel's back for me. I wanted to like this game so badly, but I just can't realistically back a company with this many glaring issues, and this poor of customer service. Unless they have some kind of monumental turn around within the coming days, I'll have to silently bow out. It simply isn't worth the headache.
inb4 "goodbye posts" -
09-19-2013, 02:00 PMValariceRight, and the 2nd month you'll spend another $20 and have $14.02 left over.Quote:
Originally Posted by Juz
Then on the 3rd month you'll have enough left over credit where you won't have to pay that month at all. This is using the previous math of $12.99 ($20 - $12.99 = $7.01) a month.
We're not saying it is an acceptable workaround for the company, but we are saying it DOES work and that you do still retain the excess value. -
09-19-2013, 02:49 PMArriverderciThe 3rd month is basically a freebie because of what Valarice said.Quote:
Originally Posted by Juz
-
09-19-2013, 02:59 PMLoe_ferret
It seems for Australians we can not buy Crysta. Our account information page only has Crysta info and the link to buy Crysta ends in an Error code 11000.
Kinda wondering whether I should bother with this game -
09-19-2013, 03:27 PMPikaflu
It will be interesting to see in 15 more days when people with the 30 days free start getting this problem. SE has the worst customer service I have ever seen in an mmo.
-
09-19-2013, 03:48 PMJuz10 bucks says all the people telling us off in these threads will be here complaining.Quote:
Originally Posted by Pikaflu
-
09-19-2013, 03:51 PMDaricoGah! Face palm. I'm not trying to draw anyone into pointless arguments here, but, at best, it evens out. There's no "freebies"! Gah! That makes it sound like SquareEnix is doing us a favour. We're still running around the long way so that our beloved friend SquareEnix doesn't look stupid.Quote:
Originally Posted by Arriverderci
What they're doing is stupid. What they're not doing is stupid.
This is all amidst a wide, clean, clear canvas of a successful relaunch. The game has really been not that bad. I would still like to play again sometime soon. But that canvas is getting so speckled. It's really getting hard to see a worthy product with all this shit flying around. This one just hit me in the face is all. And it stinks. -
09-19-2013, 04:01 PMArriverderci
Actually. The Timecards needs to be released in US. UGC only does 10 and 20 or 50 I believe, you have no choice but to 20 dollar it.
We can all agree SE is just...bad at handling things on here it's ridiculous. I'm fixin' to put this at #1 worst company for MMO's.
Just not their forte with handeling these MMO's. Dunno about XI but man.
I may get banned for saying it but come on SE... -
09-19-2013, 06:43 PMReignsonLol Yes obviously. However if I want to buy another month after the first one, I would only have $7.01 dollars, and so I would need to buy yet another $20 card in order to purchase enough Crysta for the second month giving me $27.01. Then I spend the $12.99 and I am left with $14.02. Now on the 3rd month I re-sub, I will be left with only $1.03. So it would be time to spend $20 again. - I would never break even, and there is nothing else for me to spend Crysta on (for FFXIV). So eventually when I decide to stop playing, I will have some amount of wasted money left over. Hence, paying $20 dollars for a month of service that costs 12.99 is NOT a FIX to the problem. But go ahead and do the math to figure out how many years of service I need to buy to break even. As frustrated as I am by not being able to pay, I could use some more idiocy to make me laugh and lighten my mood. Thanks.Quote:
Originally Posted by Holyhunter
-
09-19-2013, 07:04 PMAsieridI fail to see what you are trying to accomplish. The money left over is used for the next month. So unless you throw a fit and quit, (Which seems to be the case anyway) you still are paying for what you use regardless. The service sucks, we get it. To sit there and (stomp, scream, whatever else you're doing over there) throw yet another fit about a fix, which works mind you, is the "idiocy" you are speaking of. Take that moment and laugh at yourself now.Quote:
Originally Posted by Reignson
On topic: It works. Takes 5 minutes of your time to do. The service sucks, stop beating the horse. Do it or shut up about it being cheap, etc. If you want to wait, then wait. But there is no point in throwing fits about something that can have you playing in 5 minutes. -
09-19-2013, 07:44 PMCoreaWhat if there is no "next month?" What then? Would we get our $7 back? Paying $20 for a $13 sub is not the answer. Not to mention the hoops you have to jump through just to use it.Quote:
Originally Posted by Asierid
-
09-19-2013, 08:27 PMDaricoYes. You're failing to see what he's trying to accomplish. And, yes, I am laughing at myself a little bit. But this is the world now. This is how these systems work. It's called having a voice. The people who gave me the problem (relatively minor though it may be), won't let me speak to them. When I try, they ignore me and I'm presently sitting on a two day old apparently useless time ticket. What's more, it seems they don't really care. So, I'm going to come on here and complain, see if others are also complaining, and then complain some more alongside them. Why? Because if nothing else, this is one way to be heard. It's quite frustrating when it seems like such a simple problem, but you have no one to tell. And sometimes, you just have to say the same thing over and over again until you get bored of it, which I will. And am. So, I'll leave. Soon. I just wish SquareEnix would fix the problem that is clearly theirs/give an explanation. But at the very least, I wish someone over there would read this. :PQuote:
Originally Posted by Asierid
I sort of want to force them into deleting this thread too. At least that's some kind of a response... -
09-19-2013, 08:55 PMAsieridThat's fine and dandy. Now take that voice and say it over in the stickied thread where they are discussing it. Doing this only lets them close the thread and let it get buried when there is some helpful information for those who want to play while they complain. Of course, I wouldn't expect any of the selfishness on this forum to do that. Heaven forbid we make a formal protest of this.Quote:
Originally Posted by Darico
You like the game, you pay for it. Simple. You may or may not get that money back, but if you enjoy the game, you will eat the expense. Will it suck? Sure. But I still like the game enough to jump through the hoops that allow me to play. Does not mean I will stop throwing a fit over not being able to use my card though (In the correct thread. Unlike some people here.).Quote:
Originally Posted by Corea
-
09-19-2013, 08:58 PMRamsay_Trollton
I'm paid up and sub is working fine.
-
09-19-2013, 09:45 PMDaricoWell now, you are right! In my defense, I was trying to launch a "formal protest", but on your advice, I go to see this "sticky thread" and there it is. Mud is on my face. At least it's not the shit from before.Quote:
Originally Posted by Asierid
I also have to take a second to praise SquareEnix for making a statement. They're still saying it's all our fault, but who knows, maybe it is. Hopefully, I can actually find a solution with them and get back to giving them my money and playing FFXIV! -
09-20-2013, 12:45 AMHelli
This solution does NOT work for all countries. Australia for instance does not deal in Crysta last I heard.
Some people have no choice but to pay with a credit card. A card that is getting knocked back with errors.
Errors which Square Enix refuse to acknowledge or fix. -
09-20-2013, 03:31 AMAsunaDei
I can confirm that 'physical' Ultimate Game Cards work for adding Crysta...they will decline initially but as mentioned in another thread you have to call them and PlaySpan will add the transaction to SE manually.
This workaround is F'ing ridiculous and I was seriously on the verge of just quitting over it, but whatever.
I tried 3x Credit Cards, 2x Debit Cards, 2x PayPal sources, CC through Ultima +Crysta and buying UGC from Walmart (which also declines)...I finally just drove to Gamespot and nabbed some cards and went through the PlaySpan call process.
Good luck all, this is horrible.
..also, the reason for the Ultimate Game cards declining is because of a 48h Ultimate pay lockout they put on the system after a certain number of failures. Whether this is tied to the SE card add 601 lockout, I doubt it..but you never know.