My account got suspended and SquareEnix has no support on the weekends

Apparently Gil sellers have my account, I have no clue how they got it but they made a new character.

Any advice

All you can do now is send a ticket into support. Sorry to hear that it happened to you :(

square enix has support at all?
i've been waiting them to change my last name in my account for two weeks already. how hard can that be?

They don't offer support on the weekend, and even trying to find the support is mpossible.

https://support.na.square-enix.com/c...hp?id=496&la=1

Pretty sure this will at least lead you to email support. Best of luck.

Yea I sent an email, worst part is when I saw the threads about people getting hacked changing my password crossed my mind... But I talked myself out of it cause i never bought Gil or anything like that.

Yeah, I'm new to MMOs so maybe this the norm but the amount of people getting hacked so early is a bit alarming to me. Again, best of luck I hope you and the others who got hacked can go back to enjoying the game soon.

My account has also been suspended, BUT I never received an email as to way it was suspended in the first place. So I have absolutely no clue what is going on, it took the email response 24 hours to email me back saying that itll take them 48 hours just to respond to my ticket....... Why couldnt they just respond when they sent the first email instead of making me wait 72 hours to figure out WTF is going on...

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Originally Posted by hiroyuki808

Yeah, I'm new to MMOs so maybe this the norm but the amount of people getting hacked so early is a bit alarming to me. Again, best of luck I hope you and the others who got hacked can go back to enjoying the game soon.

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People are not getting "hacked' they are screwing up some how and falling for a phishing scheme or somehow getting a trojan. Another common thing is they use their game account password for other website/games, or they have a really stupid password. Get an authenticor if you can and don't be stupid on the internet.

4 Days and Counting since I got hacked. SE says they have no time frame. I got bored so I went and bought another copy to play until I get my account back.=)

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Originally Posted by Sinfulness

People are not getting "hacked' they are screwing up some how and falling for a phishing scheme or somehow getting a trojan. Another common thing is they use their game account password for other website/games, or they have a really stupid password. Get an authenticor if you can and don't be stupid on the internet.

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This. I know a couple people who use the easiest passwords in the world for everything they have. From gaming accounts to bank accounts, its sad really.

Spend the weekend to investigate your PC for a trojan.

I'm only playing on PS3, and browse the forums on my ipad... Not sure how they get my password.

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Originally Posted by Sinfulness

People are not getting "hacked' they are screwing up some how and falling for a phishing scheme or somehow getting a trojan. Another common thing is they use their game account password for other website/games, or they have a really stupid password. Get an authenticor if you can and don't be stupid on the internet.

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ive played a lot of MMOs, and none have i ever seen so many actual characters being used as spammers. its pretty common for sites to get breached, shit happens and you cant expect everybody to know that.

Blaming a person for their account getting hacked is like blaming a girl for getting raped. I agree that there were probably things that I could have done to keep my password from getting taken, I shouldn't have to.

That being said, I assume SQEX will fix me up, it's just gonna take time.

I am uncertain how common it is, but when SWToR came out, the same thing happened to a lot of users right after the release.

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Originally Posted by Spoolx

Blaming a person for their account getting hacked is like blaming a girl for getting raped. I agree that there were probably things that I could have done to keep my password from getting taken, I shouldn't have to.

That being said, I assume SQEX will fix me up, it's just gonna take time.

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Very bad analogy actually. And yes, you should have to if you want your account secure. There's only so much SE can do on their end, part of it is the user's job to keep it secure. If it was SE's servers getting hacked and the information obtained that way, then it would be on them. In fact, whether they "fix you up" or not, they're going to tell you to do just those things, such as use an authenticator.

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Originally Posted by ispano

Very bad analogy actually. And yes, you should have to if you want your account secure. There's only so much SE can do on their end, part of it is the user's job to keep it secure. If it was SE's servers getting hacked and the information obtained that way, then it would be on them. In fact, whether they "fix you up" or not, they're going to tell you to do just those things, such as use an authenticator.

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How is it a bad analogy? I was the victim of a crime, just like a girl who was raped, a person who was robbed etc.
There is always something the victim could have done to decrease the likelihood of the crime happening, but at the end of the day the criminal is responsible, not the victim.

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Originally Posted by Spoolx

How is it a bad analogy? I was the victim of a crime, just like a girl who was raped, a person who was robbed etc.
There is always something the victim could have done to decrease the likelihood of the crime happening, but at the end of the day the criminal is responsible, not the victim.

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Inn the end, yes the criminal is responsible. But there's a number of differences, a lot being things outside SE's control and mostly in the user's control(Not saying any of these apply to you, but they are common):

1) Easy passwords - A lot of people use very simple passwords that are easy to guess or crack
2) Keyloggers/Trojans - Visiting some sites or downloading some software can infect a user's system, allowing an outside entity to gain their credentials
3) Using the same password - A lot of people use the same username/password for a number of accounts, including fan sites. If an FFXIV fan site gets compromised they are sure as heck going to try all the username/passwords they got on the game.

I've never been hacked in over 10+ years in any game. Why? because my password is not easily guessed, and I don't give out my info. I also don't download random crap on the internet. Getting hacked is more like going on vacation, leaving your house unlocked. Then wondering why half your things are gone when you come back.