For those experiencing errors 601, 401, etc on Mog Station

If those of you experiencing this issue are living abroad and have registered your account for your home country/bank country and you are getting these errors and have checked with your banks to verify that there are no issues on their end. Here is how to fix it:

Step 1- Get a v.p.n that has a server in the country your account is registered to (i used the same state so im not sure if the global collect IP check is that intense)

Step 2- Login to mog station with this vpn and register your credit card

Step 3- log out and never look back.

If you ever have to update information always use your VPN so you avoid the 30 day account lock that comes with a failed attempt. Unfortunately SE support doesn't know how to fix this issue and will instruct you to try ultimate pay or crysta, both of which use the same IP validation to identify the buyers location in relation to the financial institution's registered region. I'm sure SE will work this out in time but for now this will be your best bet. I got locked out on my account so i bought a new game, made a new account(the information to register was the exact same), and tested this method and it works. Hope this helps you guys that are suffering out there and fuming at the disrespectful support guys who feed you the same "well if that doesn't work i guess you're out of luck" line.

Its a 30 day lock?! I thought it was a week. First I did it with a Mexican IP now, I'm connecting remotely to a computer I have in Texas and doing it from there. I still get 401 but I guess its because of the lock I got from the first time.

Yes you must wait it out before trying or you will Reset the lock timer.

this is fcking rediculous... I tried setting up a subscription today cause it asked me to and now im locked out for 30 days? I want to strangle someone. So can i buy crysta? or do i have to wait 30 fckin days?

Thanks for the info. Sometimes I wonder if SE wants our money or not because of this ridiculous problem with payments on Mog Station.

Quote:

---

Originally Posted by RomoSin

Its a 30 day lock?! I thought it was a week. First I did it with a Mexican IP now, I'm connecting remotely to a computer I have in Texas and doing it from there. I still get 401 but I guess its because of the lock I got from the first time.

---

I'm also in mexico using my american CC and got 601. i even tried a mexican CC after the 601 and i still had the 601 error.
i then tried that ultimate pay trough paypal to buy crista ( i remember that worked on 1.0)and got rejected , i checked my paypal and ultimate pay cancelled the transaction.
Talk about paying nigthmares
For teh recor i can use my american CC on mexico buying online , well steam gives me trouble

Quote:

---

Originally Posted by RomoSin

Its a 30 day lock?! I thought it was a week. First I did it with a Mexican IP now, I'm connecting remotely to a computer I have in Texas and doing it from there. I still get 401 but I guess its because of the lock I got from the first time.

---

I think its a 24 hour lock as stated by:

Quote:

---

Originally Posted by Matsume

I was told by a customer service representative via phone support that my particular block was 24 hours. I cannot speak on the behalf of others, after-all there may be different issues at cause here. For all i know, there may be a 30 day block for certain suspicious activities and a 24 hour block for others.

---

Found in this thread:
http://forum.square-enix.com/ffxiv/t...Upgrade/page38

It is 24 hours if you do not click retry or anything else. If you retry or try a different method that fails it becomes 7 days and a thrid attempt (or refresh) results in the 30 days.

I'm in the same pain. I can't pay. I tried having my mother make the payment for me from my home country. But it was rejected.
Now that I read this I'm assuming that's because of the 30 days lock...

I also had trouble with paypal through ultimate pay.
I contacted them and they said their lock is 48 full hours long.
I'll try again tomorrow, having someone make the transaction from my home country.

In case it doesn't work, how do I know how long my SE account is locked? I'm assuming with all the tries I made that i'm lock for 30 days if not 30 years >.>!!
Thank you square enix!

Where is that "shut up and take my money" gif?

Quote:

---

Where is that "shut up and take my money" gif?

---

http://static.fjcdn.com/gifs/Shut+up...80_4766539.gif

What is doubly frustrating is that the email you get from Square Enix only repeats exactly what is on the page informing you your credit card registration has been rejected. There is no contact info so that you can call and have the agent enter the info (which is what I have been able to do on other games when encountering difficulties because I am not in my 'home' country). There is no way to tell if your account is now on a 24 hour lock down, a 1 week lock down...I can still log in (for 4 more days until my trial period ends) but I don't know when I can try a different way of registering my credit card. Is there a way to check that I am missing?

I hope this gives some of you some hope.

I tried all forms of payment, paypal, Ultimate gamer points, credit cards (multiple). Everything was rejected, and I got a 401 error several times saying that if Multiple attempts were denied it may put a hold on my account. I contacted support and they told me to check my billing info and to wait 24 hours. I went to my credit card website and checked my address to make sure the credit card and the ff14 account were the same, they weren't so i updated it my ff14 account information (they must be using this as the billing address for the card you're using) . I waited a full 24 hours and tried my credit card again and It was accepted and I received a confirmation email. Success! Don't make any form of payment attempt for a full 24 hours to increase your chances of success.


If you're overseas try asking your parents to enter your credit card info for you. I don't know if that breaks ToS. Proceed at your own digression.

Good luck!

I don't understand why this is happening to me either. I'm in Australia, my card and financial institution is Australian and it says that in my profile. If SE has locked me out of my account for a month because of their own system incompetency I'm not going to be happy.

The only reason I can think of is because I'm connecting to a JP server since they have the lowest latency and there are no Oceanic servers. Either way, I'd have thought this'd be a pretty serious issue that would have been ironed out early. Must be difficult if it won't die.

Ok so after many attempts, and many Error code 401s, I selected UltimatePay to buy Crysta, and there was a PayPal option. If you don't have a PayPal, you can still use this option! It worked just fine, had my crysta, and was able to use it to renew my subscription.

This is only a lucky find/fix. It SHOULD NOT be this hard for them to take our money...maybe they don't want it that bad? lol Three of my friends used their cards with no problem, we all live in Hawaii (U.S.A.) I am the only one who had to do it the "round-about" way. I hope this helps some people get back on, I was frustrated and close to just quitting. Good Luck everyone!

Quote:

---

Originally Posted by Arcania

Ok so after many attempts, and many Error code 401s, I selected UltimatePay to buy Crysta, and there was a PayPal option. If you don't have a PayPal, you can still use this option! It worked just fine, had my crysta, and was able to use it to renew my subscription.

This is only a lucky find/fix. It SHOULD NOT be this hard for them to take our money...maybe they don't want it that bad? lol Three of my friends used their cards with no problem, we all live in Hawaii (U.S.A.) I am the only one who had to do it the "round-about" way. I hope this helps some people get back on, I was frustrated and close to just quitting. Good Luck everyone!

---

UltimatePay rejected my PayPal (Verified account), took my money and they refunded it *wtf*.

This works for me :
- Bought $20 UGC Card at some online shop
- Pay with paypal
- Go to MogStation, Add-Crysta
- Pay with UGC
- Done

God damn so frustating just for extending my subscription. Not to mention I had to pay extra dollar, that $20 UGC cost more than $20 :(

For those experiencing issues with the payment error 401 - here's a work around, which i can confirm works for those whose accounts are registered to 'Europe & other regions';

Purchase a game-time card from http://www.cjs-cdkeys.com/ (at 1st the site appears dodgy, however i received my key immediately & it works)

Then access the Mog Station and renew your subscription using the code from CJ's Cdkeys

Voila - you can play again

Not sure if this breaks any forum rules (linking other sites etc) but given the issues i've had and the fact it's taken me roughly 5 days to find one that works it's a risk i'm willing to take

Quote:

---

Originally Posted by Bobrangi

For those experiencing issues with the payment error 401 - here's a work around, which i can confirm works for those whose accounts are registered to 'Europe & other regions';

Purchase a game-time card from http://www.cjs-cdkeys.com/ (at 1st the site appears dodgy, however i received my key immediately & it works)

Then access the Mog Station and renew your subscription using the code from CJ's Cdkeys

Voila - you can play again

Not sure if this breaks any forum rules (linking other sites etc) but given the issues i've had and the fact it's taken me roughly 5 days to find one that works it's a risk i'm willing to take

---

Thanks, even though its a EU key can i still use it on a NA account?

Quote:

---

Originally Posted by Gyrus

Thanks, even though its a EU key can i still use it on a NA account?

---

no, only works on eu accounts.

So basically, use an unsecure connection (VPN) and insert your user / password and your CC details? :)
Good luck with that.

Quote:

---

Originally Posted by Elegance

no, only works on eu accounts.

---

I play on NA servers, but in my Account information i'm registered to 'Europe & other regions'

It depends on what region your account is registered to

I'm using a VPN, OpenVPN, still getting error 601 from mog station :/

Quote:

---

Originally Posted by gigi_frana

So basically, use an unsecure connection (VPN) and insert your user / password and your CC details? :)
Good luck with that.

---

Actually, a VPN is more secure than your normal connection. VPNs use tunneling and encryption make your normal connection more secure (you still need to access from your normal ISP). Plus the site mogstation site is still as secure as it always is.

Why is it so hard to give my money to SE?

been having problems paying SE since Verified by visa in ffxi :(