More Lag Spikes, Players Need Communication from Square-Enix

Like nearly everyone playing this game using my ISP, I too am experiencing lag spikes that render group content completely unplayable. Especially as a Conjurer. If you experience 10-15 seconds of random lag every so often, your party will wipe. What's worse, is that twice in the last 24 hours I have experienced an instance where a member of my party completely disappears and I am unable to target them for healing.

This seems to be the case for many people on my ISP (RCN Chicago). When I called RCN today to complain, they had confided in me that they had received many calls saying this same thing. They passed the buck to Square-Enix, saying that they "have a service ticket open with Final Fantasy", whatever that means.

Square-Enix, this is your game. You need to own this problem. I've been patient with the launch issues, but it is becoming a bit much. The last major spate of problems were manageable because there was excellent communication from your end to the players. But on this issue, your communication is less-than-commendable.

We are paying for a service, and we deserve to know what you are doing to rectify these issues. The silence is unacceptable. I am close to closing both my FFXI and FFXIV service accounts over this. I know many people I have talked to are not far behind.

Many network-savvy players have already determined the point along the network path that is problematic. Surely Square-Enix is capable of drawing some preliminary conclusions and giving us an update. What is being done to research and correct this issue?

multiple threads like this have been posted and all SE has done is lock them and move them to resolved saying "they are looking into it" a whole lot of help that is -.-

It's really shameful, and the fact that we are still in our "free" month does not make this acceptable. We paid for this service, it's just built into the retail cost of the game. Just like when you sign up for cell service but get a freebie phone - you are paying for the phone, albeit indirectly.

Square-Enix, we are paying customers and we have a right to get more than a cursory "we're looking into it" and the get tossed in the corner. I will organize an entirely legal, player class action outside of this forum if need be to show you how serious we are. All we are asking for is some real, genuine communication about the nature and prognosis for this issue.

Agreed, there needs to be a whole lot more communication. Aesthphron locking a thread with players discussing the issue, putting said thread under "resolved" issues, providing prety much zero information on what SE is doing about or when we may be able to expect this to be resolved, is not proper communication that customers deserve.

Agreed. I'd be fine without a quick fix if I knew that they are at least working on a fix. Saying 'thanks, we'll look into it' and throwing the thread into the resolved section of the forum doesn't inspire a lot of confidence.

I like this game. I want to play it, meaning I want to give SE my money. But I won't if I can't play the game. It's not a matter of spite or principle. It's "Hey, your game doesn't let me play and you aren't fixing it or at the very least letting anyone know that a fix is ever coming." The information the players experiencing this problem have provided makes it obvious that it isn't a problem on our ends or a problem with our ISP. RCN doesn't throttle and has confirmed that it isn't on their end. RCN isn't the only ISP this is affecting. It started affecting people using different ISPs from totally different parts of the world all at around the same time. And another player, who knows a lot more about this stuff than I can communicate effectively, showed that the packet loss or whatever was on SE (Or a business partner of SE)'s side of things.

I also would hope that when all of us who have been unable to properly play this game at all due to the lag/90000 disconnects get a real response that it includes an explanation as to why it has been taking so long to address and why there has been no communication to us on this issue.

Many of us have been dealing with this for days, some even a week now. There is no excuse to why at the very least we are being left in the dark so long, other than "we are looking into this" and locking threads. There's no real explanation here on the official forums from these community reps, nothing on twitter I've seen or anything on the launcher. At least when/if experiencing log-in and duty finder issues you got multiple updates and what was in the works. It's kinda sad that even internet service providers can get back to people faster on this game related issue than those who represent SE/Final Fantasy ARR. Giving us one week of free time was nice, only problem is this issue is eating up all that free time and there is clearly a utter lack of interest to help those having issues with this. There are many topics with hundreds of players now reporting on the issue, many even trying to get down to the bottom of the issue for SE, and we can't even get an explanation? If you want our subs you better have a good explanation for this disrespectful treatment that leaves us all in the dark for days with no light at the tunnel that I can see.

I have RCN in New York City, this problem is driving me crazy, it's more sad the weekend is here and the game is not even playable.
If the issue is not issued in a timely manner, I'm not paying to play this game

They are most likely looking into this problem, and seeing if its something on there end, just like they did with 1017 and then everyone got impatient and claimed the devs where not doing anything about it, when they where.

I say "seeing if its something on there end" instead of "Fixing the issue on there end" because i have yet to get any of these errors, when i got these errors in beta i had to open the CORRECT ports on my router for this game and turn on QoS with adding the game to Highest priority, then adding the CORRECT exemptions to my firewall and peerblocker promgrams, i have not had a single DC error since, let alone a unexplained lag spike.

I say CORRECT in capitals because i have a feeling people are not adding the correct ports to be open. To find these correct ports you need a scanner program such a wireshark and know what to look for. The ports are different for each Sever.

If you want to easily test this, open ports 80-55551 for both in one rule. then continue turning on QoS and so on. Test it, if your happy then go ahead with the lengthy process of finding which ports exactly

As for people on RCN, its mostly your ISP problem.

Im with Bigpond in Australia.

I'm completely in agreement with everything said here. I paid for the Collector's Edition of the game based on good faith that was built around the great response time and communication with players I enjoyed during the beta phases. All the goodwill that I had for this game is being sucked dry by this issue. Why would I pay a subscription fee on top of what I have already when I can't even really play the game? I've been stuck crafting for the last week because I can't even finish the main storyline! I would at least like that much out of the $60 game I paid for!

Please, I realize there are other issues at hand right now and the last few weeks have likely been exhausting on that end, but how long does it take to simply write a quick update every now and again to let us know we're being heard and what efforts are being taken to fix the problem?

This is exactly the sort of thing Square-Enix should be using the FFXIV Twitter account for. In less than 140 characters, they could easily give us a basic status update. It's unbelievable that a company selling a over-the-network game service as a subscription product would not even acknowledge this on their social channel. This kind of damage control is Social Media 101.

Its horrid. This adding on the lag from 3/4 of the server in corethas just makes it unplayable. Emerg maintenance needed... and no communication at all..

OH WAIT THERE IS, they moved other threads to resolved and locked. THEY SHOULD BE IN
Being Addressed/Currently Reviewing
NOT
resolved.
IT IS NOT RESOLVED FFS.

Earlier I was in the Shroud doing a quest. Game froze for a good 15 seconds. When it unfroze my health was at zero and no-one else was around so I had to return to my home point in Limsa.

Inconvenient isn't the word. The game is unplayable in this state.

Im keeping track of all the days im unable to play untill the lag issues and the 90000 issues are actually fixed. Once they are i will demanding account credit for the number of days

I have a different ISP(AT&T Uverse) but I am experiencing the same problem.

What communication would you like from SE? They have said what the situation is with their servers. They have said what they have already done, and what they plan to do next week. They are going to continue adding more servers, work on duty finder issues and logoff AFK players. They are aware that running servers at near max capacity causes lag issues. Dev posts are easy to find on the right side of the main forum page.

This is a separate issue. The lag has nothing to do with capacity for this issue. It's a routing problem for people using particular ISPs.

So the communication we'd like is some acknowledgement of this as a discrete, separate issue, as well as what the company is intending to do or not do to remedy the issue.

Bump. Still receiving large amounts of lag and frequent error 90000 disconnects.

edit: The game is literally unplayable. Getting error 90000 within minutes of logging in.

Do not feel bad. I started with the beta testing and than paid for the didital upgrade of the collector's edition and I am still having lag problems and Runtime Error problems. In fact on Aug. 27 I wrote a ticket in the support area. On Aug. 28, I recieved a Notification e-mail from Square Enix thanking me for using their support system. It said I would hear back from them within 48 hours of this Notification. Today is Sept. 6, and I still have not heard back from them about my ticket. I have looked for a place to enter my ticket number to find out about it BUT there is no place to enter a ticket number in their support system.

Quote:

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Originally Posted by suncrashesdown

This is a separate issue. The lag has nothing to do with capacity for this issue. It's a routing problem for people using particular ISPs.

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^ This. ^

What we want is real communication to our issue in the threads relating to this specific issue, which now have seen hundreds of posts in them. We want and deserve a detail explanation on the problem from them, what are they doing or going to try to do to fix it, and when we can expect to have this issue resolved. We haven't gotten this, even though it's been an issue for many of us for days. As customers we shouldn't be ignored like we have, to the point were even different internet provider's reps will make more of a statement on this issue than the SE reps. This isn't acceptable. I wonder if the SE reps make sure to tell Yoshi-P how awful the communication is stated to be by so many of us....something tells me they don't.

For five days I have been unable to do any group content because of this issue. When so many players cant play the group content in your MMO you would think you'd have it fixed after so many days or at least keeping in touch with us much better. I'm "lucky", some people have experienced this issue for a full week now even. The couple of locked threads placed under "resolved" issues just adds to the frustrating. Aesthphron I suppose deserves a hand for a great trolling though, especially considering "Being Addressed/Currently Reviewing" is right by the "resolved" issues.

I have to wonder, have any of you tried a ticket for this issue and got a response? If so did they tell you anything helpful? They answered mine about 20 hours...only they answered me by not answering me about the issue I had. Instead someone decided to "address" my issue by telling me the issue with 3102 was resolved, nothing to do with the description I gave nor addressing the fact I clearly stated my issue was with error 90000. Anther example of a complete failure in SE's employees who are supposed to communicate with the players and help resolve issues. I of course responded back stating how that wasn't the issue I had, described it yet again, and even linked a couple of the threads to them. 34 hours later and I still have no response, which is sad because the first 22 hour wait response didn't address my concern.

Twitter: I even addressed a few of their official accounts on the issue (didn't really expect them to reply on those directly though) including their new news account on the issue and how many of us want a official response in the threads I linked (I saw a couple others did this too), and haven't seen even on post regarding this issue.

Launcher as stated earlier there hasn't been a post.

There must be a dozen posts asking for a response and simple "bumps" to threads that related to the issue, but still the reps leave us in total darkness. Are they not going to devs telling them we want details or are the devs refusing to give detail information...you bet is as good as mine.

I did not buy the game and planned on playing a service fee so that hundreds of us are simply largely ignored when a issue is preventing us to play this game properly. For $12.99 a month the treatment by reps and the incompetent help center cannot tolerated. Once again there needs not only for a real response to this issue but ALSO a response given to why there is such a lack of communication by SE to all of us.

Ok WE GOT SOMETHING BUT NO ADMIN... well there useless anyway.
So its a separate issue.
Well this routing was working great till the last patch...
So its not a capacity problem, but its still a problem on there end because w/e they did created a problem for many people.

I also have RCN. It is pretty clear that there is something going on. I would think that SE would have already drawn the line between RCN and their shitty outsourced servers.

Bumpski.

I started having this issue immediately after the big day long maintenance. I'm on Comcast which seems to route through Cogent before heading to malfunction land.

Bumping thread. Please address this issue, SE.

Quote:

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Originally Posted by DarkTrinity06

^ This. ^


I have to wonder, have any of you tried a ticket for this issue and got a response? If so did they tell you anything helpful? They answered mine about 20 hours...only they answered me by not answering me about the issue I had. Instead someone decided to "address" my issue by telling me the issue with 3102 was resolved, nothing to do with the description I gave nor addressing the fact I clearly stated my issue was with error 90000. Anther example of a complete failure in SE's employees who are supposed to communicate with the players and help resolve issues. I of course responded back stating how that wasn't the issue I had, described it yet again, and even linked a couple of the threads to them. 34 hours later and I still have no response, which is sad because the first 22 hour wait response didn't address my concern.

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I got the same thing when I submitted a ticket. They said the issue was resolved with the previous maintenance. What they need to do is open up a thread for each ISP and give regular updates on their progress.

Edit: That and they need to stop moving threads to resolved. The problem is not resolved and until they officially update us or deal with the communication properly, these threads will keep popping up. I wonder how many of them are actually reading these threads or if they just closed them after reading the topic.

I dislike SE's tech crew. They are really slow at diagnosis and honestly, the timing of all this is trendy. They upgraded and increased concurrency.

A.) THEIR firmware does not match ours (for mine is certainly up to date on both Router and PC)
B.) The new servers cannot even deal with the load, and they need to come up with a plan C.

Anyone here that played recently have no lag or disconnects? I've played for one hour without any issues, the last time I was able to do that was Sunday. Since SE hasn't even us any responses I have no idea if they did something that is causing issue free play time, if maybe my ISP did something (although they said the problem wasn't on their hand), or the gods have looked upon me and decided to show me mercy. I will post an update later on if the issues come back for myself or if I'm issue free.

I've been playing with a VPN and SE hasn't said anything. Hopefully ORMUCO or whatever fixed their end of things and nobody said anything. I'll test it out tonight too. Thanks for the heads up, and let us know if you're good or if the lag comes back. I'll try to do the same.

Edit: Brother says he's been playing all night without VPN and hasn't had a problem.
We both have RCN as our ISP, and he was having the same problem as I was.