Why are we upset?

First of all, I'm not a final fantasy fan, nor was I a fan of this game in particular, I just bought it on a whim.

You all probably know it's a pain in the butt to try an log into this game, especially during the weekends. But we were told that there was going to be a fix for that this week (probably tomorrow or the next day) which honestly seems like a reasonable time since it takes 4-6 days to ship the servers from japan. - This is why i'm curious about the people complaining about it not getting fixed yet?

Then some of us are upset that our free time is expiring and they believe we are losing our time, but we are getting an extension to our free time and I think they are going to add a free world transfer once that system is up. -This is why I'm curious about people asking for compensation.

Some people registered to the wrong service account and are having trouble contacting customer support. -https://support.na.square-enix.com/c...82&la=1&daxx=2 Hopefully this helps

-HONEST CONCERNS-
-The lack of an afk kicker or proper queue
This is a real concern that needs to be addressed, no two ways about it.
-Botters
Botters hog up valuable space and ruin the game economy, adding both an afk kicker and a way to quickly report botters would have been a great hotfix.
-Customer Support
While I know they are under a lot of pressure I would like to see some general posts in the forums and quicker responses

-So who are the "White knights" on the forums?-
The people who are able to play the game, these people are either fans of the series, or like me, fans of this game. The reason I think you all are so angry and you try to log in for upwards of 7 hours is because you guys really like the game and really want to play it, nobody tries so hard to play a game they don't like. Honestly I was a steaming mad pile of hate and rage until I was actually logged in. Once I log in I really felt the passion put into the game, not as a final fantasy fan but as a fresh set of eyes. This game was the game made from a desperate company trying to create something good.
Which is honestly the best way to make a game, because you are forced to be creative and work hard, I looked up the other day that the original Final Fantasy was called Final Fantasy because it was literally their Final game if it was not successful.

-So am I a Final Fantasy fan-boy or not?-
Short answer: No, I am merely a fan of THIS game.

-How can you not be angry?-
I bought this game with my own money and for the love of god I was FURIOUS
but, once i managed to bypass all the errors, registration problems, log in issues and disconnections. I was able to calm down and enjoy the game, so yes, you guys are rightfully mad, but with it being the last stretch it's high time we calm down and prepare to enjoy the game

-Do I regret writing this for all the potential grief I will get?-
Yes, but I already wrote the whole thing :(

-Side note-
I have been on this forum for a while and I know how to solve many of the problems, feel free to ask a question on how to patch these up
here's a freebie
1017 - http://www.youtube.com/watch?v=R_o_5tOFLKo

-Ending note-
Besides a bit of factual information splattered about, this is mostly my own opinion, if you differ and really need to let off some steam Instead of flooding the support forum, just post here, I'll read them all. Thanks for reading all of that, or some of it, or just reading the title I don't know

I just want to play, that's all I am asking lol.

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Originally Posted by Arriverderci

I just want to play, that's all I am asking lol.

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1017 is hard to deal with I know, especially this weekend, I find it much easier to try an log in during school hours if your able to

I'm not sure why some are so angry. It's human nature to complain. Many are subtle and others are fanatical cry for attention. If we were all made the same, the world we live in would be playing one single game. How exciting is that?

Maybe it's for the best because as you can see, the whole world is trying to play this single game and look whats going on! LOLOLOLOLOL!

I think people fail to see how successful FFXiV:ARR has become.

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Originally Posted by PSxpert2011

I think people fail to see how successful FFXiV:ARR has become.

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I know this might sound cruel, but I honestly think SE is sitting there smiling, they sold more copies then they could imagine, clearly, and are upgrading the server size 1 week after release. For those who can't play, but only hear good things from the people who can play, are frustrated and upset.

To people who say people who don't log off are jerks, While I kind of agree, I also understand that they really enjoy the game, and like you are desperate to play it
But that's just my opinion

I don't know about you, but a game I bought in 2010 is not in a playable state come 2013... makes me a little pissed.

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Originally Posted by A5ko

I don't know about you, but a game I bought in 2010 is not in a playable state come 2013... makes me a little pissed.

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I would be too if I wasn't able to get on, but I was able to play for about 4 days before I finally 90k'd and can't find the US/EU server list anymore so I'm not really mad since I only have to wait a shorter period of time, in your case you waited 3 years, talk about dedication, I hope it's everything you wanted once you get on.

Another thread where PSxpert2011 is showing how super awesome he is!

Perhaps people are upset because they, like me, have limited times in which they can play a video game, much less something as involved as an MMO tends to be, so when we get a chance to play...we cannot. Reasonably, we can agree that not everything goes smoothly and having problems is completely natural. Knowing that those things happen... only makes me more upset.

If you and I can reasonably ASSUME something will go wrong. SE should have KNOWN it would and had contingency plans in place for launch. Not a week later, but for launch.

So your world server is full... move on! I have toons in NA, EU and JP... none of which can I log into.

Yes I can do something else. I could go outside and shit in a hole instead of into the toilet that PAID for.

The take away here is that we've one avenue to vent, don't be a hero, just weep for us sad sad people who've got so little else in their lives. Move along.

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Originally Posted by wudup

I would be too if I wasn't able to get on, but I was able to play for about 4 days before I finally 90k'd and can't find the US/EU server list anymore so I'm not really mad since I only have to wait a shorter period of time, in your case you waited 3 years, talk about dedication, I hope it's everything you wanted once you get on.

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I know it's not everything I want, but Elder Scrolls Online and the Xbox One aren't out yet..

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Originally Posted by Necropoke

Perhaps people are upset because they, like me, have limited times in which they can play a video game, much less something as involved as an MMO tends to be, so when we get a chance to play...we cannot. Reasonably, we can agree that not everything goes smoothly and having problems is completely natural. Knowing that those things happen... only makes me more upset.

If you and I can reasonably ASSUME something will go wrong. SE should have KNOWN it would and had contingency plans in place for launch. Not a week later, but for launch.

So your world server is full... move on! I have toons in NA, EU and JP... none of which can I log into.

Yes I can do something else. I could go outside and shit in a hole instead of into the toilet that PAID for.

The take away here is that we've one avenue to vent, don't be a hero, just weep for us sad sad people who've got so little else in their lives. Move along.

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I'm no hero friend, far from it, I'm just a fan with slightly more patience than the average person and want to figure out whats up. Like everyone else I want to log in, play I know the jp servers are hardly ever full (I only got 1 1017 with a jp server) yet I still try to play on the character I dedicated myself to and i'll be damned if I have it any other way.

Quote:

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Originally Posted by wudup

I know this might sound cruel, but I honestly think SE is sitting there smiling, they sold more copies then they could imagine, clearly, and are upgrading the server size 1 week after release. For those who can't play, but only hear good things from the people who can play, are frustrated and upset.

To people who say people who don't log off are jerks, While I kind of agree, I also understand that they really enjoy the game, and like you are desperate to play it
But that's just my opinion

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To be honest I would not be upset at all if it weren't for 2 factors. Factor 1 is that this is far from SE's first dance at the mmo rodeo. FFXI and FFXIV 1.0 and now ARR FFXIV. So technically this is their 3rd MMO launch. They should KNOW What to expect when launching a MMO. The 2nd factor is that I played through Trion Worlds first MMO launch Rift: Planes of Telara. This was their first outing in the MMO arena and the launch could not have gone smoother if they tried. Were there bugs? Of course. Were there stability / population issues? You betcha! Were these issues resolved in 24 hours or less? Damn right they were!!! If a new company can launch an MMO and not take a week to fix population issues then I would think that an established company with 2 other MMO's under their belt would be able to do the same!

You know if the forums were not as much fun as they are i could be playing The Wonderful 101

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Originally Posted by skitzopath

To be honest I would not be upset at all if it weren't for 2 factors. Factor 1 is that this is far from SE's first dance at the mmo rodeo. FFXI and FFXIV 1.0 and now ARR FFXIV. So technically this is their 3rd MMO launch. They should KNOW What to expect when launching a MMO. The 2nd factor is that I played through Trion Worlds first MMO launch Rift: Planes of Telara. This was their first outing in the MMO arena and the launch could not have gone smoother if they tried. Were there bugs? Of course. Were there stability / population issues? You betcha! Were these issues resolved in 24 hours or less? Damn right they were!!! If a new company can launch an MMO and not take a week to fix population issues then I would think that an established company with 2 other MMO's under their belt would be able to do the same!

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You are correct about this not being done in a timely manner, assuming they all live in japan, shipping the servers to the U.S/EU would take about 4-5 days, and be installed the next day, of course we are pushing the 7th day since they announced their plans to fix the problems.

Quote:

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Originally Posted by wudup

First of all, I'm not a final fantasy fan, nor was I a fan of this game in particular, I just bought it on a whim.

You all probably know it's a pain in the butt to try an log into this game, especially during the weekends. But we were told that there was going to be a fix for that this week (probably tomorrow or the next day) which honestly seems like a reasonable time since it takes 4-6 days to ship the servers from japan. - This is why i'm curious about the people complaining about it not getting fixed yet?

Then some of us are upset that our free time is expiring and they believe we are losing our time, but we are getting an extension to our free time and I think they are going to add a free world transfer once that system is up. -This is why I'm curious about people asking for compensation.

Some people registered to the wrong service account and are having trouble contacting customer support. -https://support.na.square-enix.com/c...82&la=1&daxx=2 Hopefully this helps

-HONEST CONCERNS-
-The lack of an afk kicker or proper queue
This is a real concern that needs to be addressed, no two ways about it.
-Botters
Botters hog up valuable space and ruin the game economy, adding both an afk kicker and a way to quickly report botters would have been a great hotfix.
-Customer Support
While I know they are under a lot of pressure I would like to see some general posts in the forums and quicker responses

-So who are the "White knights" on the forums?-
The people who are able to play the game, these people are either fans of the series, or like me, fans of this game. The reason I think you all are so angry and you try to log in for upwards of 7 hours is because you guys really like the game and really want to play it, nobody tries so hard to play a game they don't like. Honestly I was a steaming mad pile of hate and rage until I was actually logged in. Once I log in I really felt the passion put into the game, not as a final fantasy fan but as a fresh set of eyes. This game was the game made from a desperate company trying to create something good.
Which is honestly the best way to make a game, because you are forced to be creative and work hard, I looked up the other day that the original Final Fantasy was called Final Fantasy because it was literally their Final game if it was not successful.

-So am I a Final Fantasy fan-boy or not?-
Short answer: No, I am merely a fan of THIS game.

-How can you not be angry?-
I bought this game with my own money and for the love of god I was FURIOUS
but, once i managed to bypass all the errors, registration problems, log in issues and disconnections. I was able to calm down and enjoy the game, so yes, you guys are rightfully mad, but with it being the last stretch it's high time we calm down and prepare to enjoy the game

-Do I regret writing this for all the potential grief I will get?-
Yes, but I already wrote the whole thing :(

-Side note-
I have been on this forum for a while and I know how to solve many of the problems, feel free to ask a question on how to patch these up
here's a freebie
1017 - http://www.youtube.com/watch?v=R_o_5tOFLKo

-Ending note-
Besides a bit of factual information splattered about, this is mostly my own opinion, if you differ and really need to let off some steam Instead of flooding the support forum, just post here, I'll read them all. Thanks for reading all of that, or some of it, or just reading the title I don't know

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Couldn't have said any of this better myself. Although, with one difference, I am a total fanboy and I love this franchise and the creativity it has spawned within me, so I want to see it successful as well.

Quote:

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Originally Posted by wudup

You are correct about this not being done in a timely manner, assuming they all live in japan, shipping the servers to the U.S/EU would take about 4-5 days, and be installed the next day, of course we are pushing the 7th day since they announced their plans to fix the problems.

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You misunderstand: SE is experienced in this field. We are all aware that it takes time for things to be configured and/or shipped across the world and installed. What you continue to ignore is that this is not the first time SE has launched a title...it's not even the first time they launched THIS title. I find it difficult grasping that SE didn't anticipate this. These sorts of problems should've been resolved PRIOR to launch, not the week later that it reasonably takes to ship, configure and install things.

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Originally Posted by AuroCarbuncle

Couldn't have said any of this better myself. Although, with one difference, I am a total fanboy and I love this franchise and the creativity it has spawned within me, so I want to see it successful as well.

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A lot of people are here just because it's final fantasy and that's a damn fine reason to be here.

I only played the original Final Fantasy and some of Final Fantasy 7. I was in love with the first one, mostly because of red mage and I played some XI because of the red mage too. But I never consider myself a Final fantasy fan, I just consider myself a fan of THIS game.

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Originally Posted by wudup

You are correct about this not being done in a timely manner, assuming they all live in japan, shipping the servers to the U.S/EU would take about 4-5 days, and be installed the next day, of course we are pushing the 7th day since they announced their plans to fix the problems.

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The big question I have here is why by all that is holy would they keep the servers for their NA/EU clusters in Japan? Even if they were to keep them in Japan it takes 12 hours to fly nonstop from LAX to Nagasaki (at least thats what it took me back in 1993 when I was on my way to my duty station in Sasebo Japan) so 4 days to ship are a bit on the extreme side. Square Enix is a large company who has millions of dollars at it's disposal. Trifling matters like server capacity should be a non issue for them.

Me just want to play........I reckon (like you said) the main reason everyone is upset is because we just want to play.

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Originally Posted by Necropoke

You misunderstand: SE is experienced in this field. We are all aware that it takes time for things to be configured and/or shipped across the world and installed. What you continue to ignore is that this is not the first time SE has launched a title...it's not even the first time they launched THIS title. I find it difficult grasping that SE didn't anticipate this. These sorts of problems should've been resolved PRIOR to launch, not the week later that it reasonably takes to ship, configure and install things.

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Mistakes were made on SE's part, they should have prepared ahead of time, but they didn't, hindsight is 20/20 all we can hope for now is that they do it quickly from here on out, honestly though, I'd rather them take it slow and do it right, even if it drags on another week, that's just my opinion

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Originally Posted by wudup

Mistakes were made on SE's part, they should have prepared ahead of time, but they didn't, hindsight is 20/20 all we can hope for now is that they do it quickly from here on out, honestly though, I'd rather them take it slow and do it right, even if it drags on another week, that's just my opinion

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You understand that this is a do over game from a prior failure, yes? You're one of those, "Gold medals and trophies for everyone!" types aren't ya? Which is fine, truly, I shouldn't act that way towards you and I apologize. We just gave them the chance to take it slow and do it right...it didn't work.

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Originally Posted by skitzopath

The big question I have here is why by all that is holy would they keep the servers for their NA/EU clusters in Japan? Even if they were to keep them in Japan it takes 12 hours to fly nonstop from LAX to Nagasaki (at least thats what it took me back in 1993 when I was on my way to my duty station in Sasebo Japan) so 4 days to ship are a bit on the extreme side. Square Enix is a large company who has millions of dollars at it's disposal. Trifling matters like server capacity should be a non issue for them.

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The thing is, SE is not really that super rich company you remember it, they lost a lot of money with the first launch of 14 and a few other mistakes, I think it was 100 million if i'm not mistaken, most of their money comes from backers who are probably placing limitations on how there dollars are to be spent, their desperate, just like when they released the first Final Fantasy, hopefully this will lead to good things, As I already dedicated my dollars towards this game

Edit:Let me edit this by saying that this is by no means an excuse, just answering the "are they super rich question"

Quote:

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Originally Posted by skitzopath

The big question I have here is why by all that is holy would they keep the servers for their NA/EU clusters in Japan? Even if they were to keep them in Japan it takes 12 hours to fly nonstop from LAX to Nagasaki (at least thats what it took me back in 1993 when I was on my way to my duty station in Sasebo Japan) so 4 days to ship are a bit on the extreme side. Square Enix is a large company who has millions of dollars at it's disposal. Trifling matters like server capacity should be a non issue for them.

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I know right, this is what has me so fumed. it shouldn't take a flag ship game company this long to get everyone on board.

Indeed.
Like others...I'd just like to play.
Of course I'm not flippin my **** because I can't. (besides I still have PSO2 haha)
It is annoying to see 1017,2002 or the infamous "Unable to update NA/EU" haha
And provided they stay with their word and extended the free time...I'm personally fine...except for $30 for the game...i didn't really lose anything...so long as I get my 30 days free trial with limited problems....I'm good.

Really that only thing I've lost if anything was time trying to get into game but that can be said for ANY game someone plays so that was time I decided to waste lol


Yes I'm a little disappointed this wasn't handled during beta but at the same time...nothing I....or anyone here can "directly" do.
Sadly its just a waiting game...

I'll give them the shadow of a doubt and see that they do and hopefully...the maint for tomorrow fix this issue....

According to one of my friends...a mutual friend of ours...broke their disk because they couldn't play...and i find that sad...as...you pretty much threw away your money (whether he did normal or collector's idk)


Also just for nostalgia and lil comic relief...
https://fbcdn-sphotos-c-a.akamaihd.n...96447920_n.jpg

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Originally Posted by Necropoke

You understand that this is a do over game from a prior failure, yes? You're one of those, "Gold medals and trophies for everyone!" types aren't ya? Which is fine, truly, I shouldn't act that way towards you and I apologize. We just gave them the chance to take it slow and do it right...it didn't work.

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They spent 3 years remaking the game, not optimizing servers, the game came out wonderful, and when I say mistakes were made, but no means did I say they were acceptable, but that they happened and there's nothing we can do about the past, honestly the only reason I can pull out a positive attitude was because I was able to log in and see the fruits of their effort.

This is for you http://www.gcrunner.org/images/Gold-Medal.jpg

actually they have never flat out stated they will "Fix" the problems. They are just adding more servers and such. Although the grand details of the patch still remain a mystery, and could contain some sort of fix, the main issue is players getting the mentality of "once you log on, don't dare log out or you won't get back on" because there are too many players per World.


We really need a World Transfer to help, and limit the creation of 1 character per account until the hype dies a bit. Meaning you can only play on 1 server, with 1 character, at any given time. Adding a method to boot the AFK would help greatly, freeing up time every X minutes (a set interval for AFK kicking) thus freeing up space all day long, not just during peak hours or prime time.


World Transfer - get players off congested servers with little/no loss and onto less congested ones.

AFK Kick - freeing up space for players who actually want to play, instead of those just "preparing" to play.

and finally More Servers - because if every sever is locked down, obviously they are making enough money to get more to help with the mass influx of new players.

Quote:

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Originally Posted by wudup

The thing is, SE is not really that super rich company you remember it, they lost a lot of money with the first launch of 14 and a few other mistakes, I think it was 100 million if i'm not mistaken, most of their money comes from backers who are probably placing limitations on how there dollars are to be spent, their desperate, just like when they released the first Final Fantasy, hopefully this will lead to good things, As I already dedicated my dollars towards this game

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Square Enix is far from broke. They did loose something along the lines of 100 mil on FFXIV 1.0. And I'm positive that the investors are having a good old fashioned come-apart about them spending money. Investors are funny that way. But you have to remember that final fantasy is not their only franchise. This is the same Square Enix that released the Tomb Raider reboot earlier this year they made a killing on that game alone. And if they can make a popping noise as they pull their collective heads out of their collective asses they stand to make an even bigger profit by addressing the issues with this game and not alienating the North American and European crowds. I would be willing to give them more time to fix issues if it were anything other than population issues they were having. But considering that this game is a masterpiece that is unplayable due to nothing more than the ineptitude if their server architecture I am not willing to wait for weeks.

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Originally Posted by jaye3rd89

Indeed.
Like others...I'd just like to play.
Of course I'm not flippin my **** because I can't. (besides I still have PSO2 haha)
It is annoying to see 1017,2002 or the infamous "Unable to update NA/EU" haha
And provided they stay with their word and extended the free time...I'm personally fine...except for $30 for the game...i didn't really lose anything...so long as I get my 30 days free trial with limited problems....I'm good.

Really that only thing I've lost if anything was time trying to get into game but that can be said for ANY game someone plays so that was time I decided to waste lol


Yes I'm a little disappointed this wasn't handled during beta but at the same time...nothing I....or anyone here can "directly" do.
Sadly its just a waiting game...

I'll give them the shadow of a doubt and see that they do and hopefully...the maint for tomorrow fix this issue....

According to one of my friends...a mutual friend of ours...broke their disk because they couldn't play...and i find that sad...as...you pretty much threw away your money (whether he did normal or collector's idk)


Also just for nostalgia and lil comic relief...
https://fbcdn-sphotos-c-a.akamaihd.n...96447920_n.jpg

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I have PSo2 as well, fun game, took me a long time to figure out what a taco was.
I'm also facing the unable to find NA/EU error so I'm out for a while, but I'm also angry, just patient, or at least I hope so.

Quote:

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Originally Posted by skitzopath

Square Enix is far from broke. They did loose something along the lines of 100 mil on FFXIV 1.0. And I'm positive that the investors are having a good old fashioned come-apart about them spending money. Investors are funny that way. But you have to remember that final fantasy is not their only franchise. This is the same Square Enix that released the Tomb Raider reboot earlier this year they made a killing on that game alone. And if they can make a popping noise as they pull their collective heads out of their collective asses they stand to make an even bigger profit by addressing the issues with this game and not alienating the North American and European crowds. I would be willing to give them more time to fix issues if it were anything other than population issues they were having. But considering that this game is a masterpiece that is unplayable due to nothing more than the ineptitude if their server architecture I am not willing to wait for weeks.

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Looks like I did edit my post in time, sorry.

Quote:

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Originally Posted by wudup

I have PSo2 as well, fun game, took me a long time to figure out what a taco was.
I'm also facing the unable to find NA/EU error so I'm out for a while, but I'm also angry, just patient, or at least I hope so.

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Earlier when I tried...
1st Attempt: 1017
2nd Attempt: 1017
3rd Attempt: Unable to update to US/EU list

Mind you all 3 attempts where within 15 second time period lol

Quote:

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Originally Posted by wudup

They spent 3 years remaking the game, not optimizing servers, the game came out wonderful, and when I say mistakes were made, but no means did I say they were acceptable, but that they happened and there's nothing we can do about the past, honestly the only reason I can pull out a positive attitude was because I was able to log in and see the fruits of their effort.

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The picture was cute, thank you! They spent 3 years remaking the game and not optimizing servers... and nothing about that statement sets off alarms for you?

Quote:

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Originally Posted by jaye3rd89

Earlier when I tried...
1st Attempt: 1017
2nd Attempt: 1017
3rd Attempt: Unable to update to US/EU list

Mind you all 3 attempts where within 15 second time period lol

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I remember when I first got the game, I got in on my first try, never could I have imagined that there would suddenly be 200,000 more people trying to connect the next day (I got the game 1 hour before release, pre ordering like a boss)

As with many posters/players here. I just want to play :(

I work 365 days a year, I don't get a day off. I might have a couple hours to mess around on a games, maybe twice a week.

So, I get 4 hours a week to play, and when I find a game I am interested in, from a series I like... It is very disheartening to sit down, boot up the computer, only to find out I cannot log in, and there is no estimate of when the particular issues will be adressed, no forum posts from community managers or employees...nothing. As a player I feel very in the dark and uncertain about a game I should love. This does not bode well for companies, especially considering that the first release of FF14 was so horrible, the entire team was removed and the game had to be rebuilt.

Get with the program guys, FF14 (original version) was a big enough fiasco and failure, don't do yourselves further damage by not backing and making sure your product works.

I use a frisby rapid fire controller for 1017. I found out about this godly controller when a ls member back in ffxi said he used it to skill up enhancing magic. But now i'm getting hit with a lot of NA/EU servers cant be update.

So here's what it really boils down to...

The game itself is great, so far I have yet to see any major posts from anywhere saying that the issue is the game's awful. There are some little issues here and there, but over-all Yoshida's given us probably the best installment of a Final Fantasy game that's come along in a long, long while. Are there idiosyncrasies and technical issues that need to be worked out with the content of the game? Yes, but for the most part the content has really good polish.

This leads us to the real issue that is pissing everyone off... the game is so good that everyone wants to play it, far in excess of what SE had originally planned for. Now whether or not they should have or could have planned better is moot at this point. The time for that has come and gone and we're stuck in the mess we're in currently. This is where consumerism puts on its ugly face.

The issue is that as consumers we realize when a product is bad, if we buy it and try it and it's awful... generally we move on with little more than a huff and "I'm never buying that again." Bad products, themselves, generally don't a failed business make. Now service... service on the other hand is HUGE. As consumers we've come to expect a lot from the people providing those services to us, most typically courtesy, sincerity, promptness and to a lesser extent effective problem resolution. You can get away with not fulfilling the fourth if you've managed to fulfill the first three.

Think of the last time you went out to a restaurant. Let's say you went out and the food was alright, but the service was -outstanding-. Your cup was always full, any issues with the food were addressed promptly though maybe they still messed up on one little thing. For most people, they'd not only tip well but probably come back to try something else and see if they could get something better.

Now imagine you go out to a restaurant and the food is absolutely stellar, the kind of food you could eat until you burst, but the service was nearly non-existent. It takes an hour to even put in your order, drinks sit empty while you're sitting there thirsty and food doesn't come out for an age. But the food is awesome and amazing... do you tip and go back? Probably not. Most likely you leave a menial tip if any at all and swear never to go back. I had the same sort of thing happen to one of my favorite places to eat... food and service was awesome, then the server we usually got left, they hired new people and the service went to hell even though the food was still great. Haven't been back there since.

We're a service-minded people. We don't care so much if a product is broken or flawed if someone is willing to communicate with us and help get things sorted. Unfortunately SE has produced an amazing product but maintained their poor service methods. Personally, I'm patient and will keep with it until either things break monumentally or things get fixed. But most people wouldn't eat even the finest food if it was served on dirty plates by a wait staff that seems to ignore the customers.

People are upset because they are unable to play a game they really want to play.

ANd people say the game is failing lol

Quote:

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Originally Posted by Malzian

We're a service-minded people. We don't care so much if a product is broken or flawed if someone is willing to communicate with us and help get things sorted. Unfortunately SE has produced an amazing product but maintained their poor service methods. Personally, I'm patient and will keep with it until either things break monumentally or things get fixed. But most people wouldn't eat even the finest food if it was served on dirty plates by a wait staff that seems to ignore the customers.

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That is by far one of the most agreeable things I have ever read, and that kind of answers my initial question as to why we're still mad, I only quoted the end but I highly recommend everyone read the original post.

People want access to this wonderful game, they can't get in so they are angry, then there is no service, or announcements or forum posts or maintenance to calm everyone down, and the lack of it actually just adds fire to the flames.

In short your post is brilliant, far from being bias, and well written and I dare say it should be published and preserved in a museum

The thing here is, Square is using their own money! They are not using investors or outside sources, it's their own... They had/have access to the amount of pre-orders and estimate of physical copies sold, THEY KNEW HOW MANY OF US WERE GOING TO BE HERE! I've always loved square since nintendo you know the original square Square Soft!

It's just ridiculous that I pay them $60.00 for a game that I haven't really had the chance to enjoy! The game is amazing IF you get to play it. Early Access was a joke, I didn't even get to play in EA because I couldn't login, so pre-ordering was a waste! That's where the "compensation" people are talking about comes into play. We didn't get what we paid for, yeah we'll have access to the game, but we didnt' get what we paid for since that time has already passed. As for the bonus items, I could give a shit less about them I just wanted to play the game sooner than the general population!

Square-Enix... love you, but you have pissed off alot of people and the amount of money you are not going to get from subscribers is alot more than the amount it would have cost you to have enough servers!