I DEMAND A FIX OR REFUND

Dear SE,

Think about this if your cable goes out because of the cable provider you can be refunded those days off your bill. Time to put a band aid on this sucking chest wound. You can track when players log in, with that said I DEMAND the days that I could not log on be added my subscription. This is only fair, the ability to NOT play is not my fault but yours. If you can not look at this as fair treatment for your paying customers than you are failing as a business. Think of the loss of money as a lesson or think of the subscribers you will lose by not at least trying to to do this. This is a great game but the overall product can NOT be enjoyed, due to your piss poor planning. You knew how many testers you had in all the beta tests and the servers held what didn't plan for more people for launch. The customer service is down right horrible, you call your service number and talk to a machine and listen to music you might get a rep in an hour or two. Yoshi-P will be remembered by the lack of customer care rather than the game that was produced. He is the top spot so he feels the ultimate pain but that needs to roll down hill too. Before the mass firing and hiring please your customer some how. This crap about try to log on at a later time, nah I pay for electricity, cpu and internet. Now I have paid for this game and it decides when I play. Spending hours yes hours trying to log in is a shame. If your doctor told you the need you to call back again tomorrow to see if you can be seen for ONE day you would be pissed off. If you doctor told you have a serious virus and didn't give you so kind of medication they would lose their license. Yeah those are very extreme but you understand them better with those metaphor than the reality that your customers call out for assistants.

We get 7 extra days after Wednesday...

Blah blah blah, you should post in other countless ranting threads. Oh by the way fix coming Wednesday.

@OP: Have you heard of the concept called paragraphs?

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Originally Posted by Yahyel

Blah blah blah, you should post in other countless ranting threads. Oh by the way fix coming Wednesday.

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That would require some type of reading...

Quit whining about the same thing on the forums in another thread. If you don't like it leave, that's one less person trying to get in until they increase the server capacity. You also should understand that their customer service is so slow, because everyone has to call in and whine about the same thing. Everyone else is calling for a legit issue, such as their registration code. What people don't understand is that when someone underestimated the number of servers they needed, that companies don't have a server store down the street like we do with retail stores. Those servers are delicate and have to be shipped from different places worldwide. It takes a while, but I do agree they should have assumed more people would join, just to be safe. Also because its a rising trend to have a bad launch because of server capacity.

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Originally Posted by Yahyel

Blah blah blah, you should post in other countless ranting threads. Oh by the way fix coming Wednesday.

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So demanding that a person be refunded game time they were unable to play due to the services fault is too much?

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Originally Posted by Thundaja

We get 7 extra days after Wednesday...

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and that's not confirmed either.. they are "considering" .

for people with EA and Phrase 4 should get 2 weeks:P

Don't flame him because Op is totally right. Stupid things like asking does he know what paragraphs are.... The truth of the matter is I was lucky enough to get in early on most days, but apart from the that had no chance of getting in the last three days. It's totally unacceptable. Yes I've played MMO's years and yes I know they can be buggy but not this bad into the launch, it's so poor and they had multiple occasions to stress their servers. The response SE give to these matters are more irritating then informational. And just because he is rightfully annoyed about it you feel the need to abuse him and back SE up, I understand that the issue can't be resolved quickly until they find a fix. But you can't ignore how much interruption they have caused either. They need to announce exactly where they stand with it or what to expect, so people aren't wasting hours trying to log in.

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Originally Posted by steelslinga

and that's not confirmed either.. they are "considering" .

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It is confirmed.
forum.square-enix.com/ffxiv/threads/76132-Login-Issue-Update?p=1132817#post1132817

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Originally Posted by MaoriAmaya

for people with EA and Phrase 4 should get 2 weeks:P

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Right, cause you payed how much to be in phase 4?

OP gets flamed because he made a new thread for the same rant in other threads. He wants attention, we gave it to him. If he didn't want it, he should have posted a reply on another thread.

More bad analogies please.

So why are you here reading these threads? Is there even any point in your reply? He's a customer who bought a product and is rightfully annoyed about the quality of his product. if you are happy with yours that's brilliant, but he's allowed to rant about it and make his experience heard, as anyone else is. How untidy the forum posts there are is not your job, so you shouldn't have to worry about it.

If you really wanted a refund, contact SE directly. There's a separate department just to deal with that so you shouldn't have any problem at all.

We don't get shit after Wednesday unless they say otherwise. Tired of people saying we are getting 7 days, actually read the statement carefully. Yoshida said it was "being considered" and the details won't be released until after Wednesday.

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Originally Posted by Yahyel

Blah blah blah, you should post in other countless ranting threads. Oh by the way fix coming Wednesday.

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I am so sick of seeing this. There will be no fix on Wednesday. Adding servers does not fix the problem. Once the new servers are in place, the task will be moving populations over to the new servers. As there has been zero discussion from SE on this and we are only 2 days out shows that once again, SE has no plan in place and will not be prepared. So you can add on about 2 more days after maintenance before they decide how they are going to do server transfers. Then they have to come up with an ill conceived way of people signing up for transfers. But even then, there is the fact that since we cannot see server loads, we have no idea where we need to transfer or if we should stay put. Sorry to burst the fanbois bubbles, but this problem is far from over. It will easily be another week (most likely 2 more) before the transfer system is in place and we can make a clear determination on where to transfer. The addition of new servers will only create a minimal amount of relief as most people are not going to up and start all over.

What I don't understand is how hard can it be to put a check into the game client to kick afk'ers after a certain amount of time? That is the biggest issue at the moment. They can still increase their server size, but booting afk players is a higher priority.

This check should have been implemented from the get go. Either they were being lazy or really shortsighted.

This really pisses me off because due to this issue i have a level 15+ on every fucking US server. Why? Because I can't log into a server after a day or two on that server. Could have had a 50 main by now.

But I digress, I'm just gonna have to wait it out I suppose. Hopefully they'll get this fixed, I mean really get it fixed, or I'm gonna seriously consider not subbing.

lol why even you bother posting this nonsense. They are working on the issues but it has to take some time. Chill XD also writing to a company in this manner.. "demand" and stuff you will get NOTHING :D

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Originally Posted by PetiteMalFleur

It is confirmed.
forum.square-enix.com/ffxiv/threads/76132-Login-Issue-Update?p=1132817#post1132817

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Still says "considering", not confirmation.

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Originally Posted by wingiehai

So why are you here reading these threads? Is there even any point in your reply? He's a customer who bought a product and is rightfully annoyed about the quality of his product. if you are happy with yours that's brilliant, but he's allowed to rant about it and make his experience heard, as anyone else is. How untidy the forum posts there are is not your job, so you shouldn't have to worry about it.

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Then why do you care? I never said he can't express himself, and even if it isn't my job, I get to express myself too. Don't act like you get to decide who does through the facade of defending someone.

I've been able to get in at any point of the day. Mornings are easier than most others, but as with any massive computer program where it is not run locally on your machine, there are going to be issues. Yes, there are files installed on your computer or PS3, but those files do nothing but make load times from the servers more efficient. The game hasn't even been out for a full week. Anyone remember all the problems that Skyrim had? It's no different aside from the fact that SE is pushing out the updates and enhancements at a much faster pace.

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Originally Posted by edgefu

Still says "considering", not confirmation.

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There was a post I really don't feel like searching for right not that stated that ALL accounts that have time on it and dormant (legacy) will get the 7 days. The considering one is more for people that have account issues that keeps them from having time on their account with there characters.

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Originally Posted by Dakre

Then why do you care? I never said he can't express himself, and even if it isn't my job, I get to express myself too. Don't act like you get to decide who does through the facade of defending someone.

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I never tried decided anything, you were the first to decide where people should or shouldn't post somewhere, and you started with a pretty pointless first comment. It was used to annoy and provoke someone. He is well within his rights, as are you to post but you just felt like you should provide an input that was neither helpful or productive. Am I doing the same to you? No. I am simply calling you up on your comments.

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Originally Posted by wingiehai

I never tried decided anything, you were the first to decide where people should or shouldn't post somewhere, and you started with a pretty pointless first comment. It was used to annoy and provoke someone. He is well within his rights, as are you to post but you just felt like you should provide an input that was neither helpful or productive. Am I doing the same to you? No. I am simply calling you up on your comments.

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I don't have to be productive, but you are only focusing on one part of my post. I did more than annoy or provoke someone, but your point sounds the same as what you claim i did. Your input was not helpful or productive, because you only focused your comments on the negative side of my post. Or you didn't read my first post, but either way you are pretty much telling me I don't get to flame him because he made a decision i didn't care for...much like he doesn't like a decision SE made and posted about it. The difference is I made statements as to why they are taking so long with the servers, why customer service was slow, and even agreed to the fact that SE made a poor assumption on the number of people at launch. The only point the OP made was how unhappy he is and what he compares this to, like a bad attempt at comparing a doctor's office to this. If you want to argue, I'm fine with that, but make a better point than don't flame the guy without some honest points taken from both posts.

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Originally Posted by Dakre

I don't have to be productive, but you are only focusing on one part of my post. I did more than annoy or provoke someone, but your point sounds the same as what you claim i did. Your input was not helpful or productive, because you only focused your comments on the negative side of my post. Or you didn't read my first post, but either way you are pretty much telling me I don't get to flame him because he made a decision i didn't care for...much like he doesn't like a decision SE made and posted about it. The difference is I made statements as to why they are taking so long with the servers, why customer service was slow, and even agreed to the fact that SE made a poor assumption on the number of people at launch. The only point the OP made was how unhappy he is and what he compares this to, like a bad attempt at comparing a doctor's office to this. If you want to argue, I'm fine with that, but make a better point than don't flame the guy without some honest points taken from both posts.

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That's fair enough, you win!