I DEMAND A FIX OR REFUND

[Willzinni]

Dear SE,

Think about this if your cable goes out because of the cable provider you can be refunded those days off your bill. Time to put a band aid on this sucking chest wound. You can track when players log in, with that said I DEMAND the days that I could not log on be added my subscription. This is only fair, the ability to NOT play is not my fault but yours. If you can not look at this as fair treatment for your paying customers than you are failing as a business. Think of the loss of money as a lesson or think of the subscribers you will lose by not at least trying to to do this. This is a great game but the overall product can NOT be enjoyed, due to your piss poor planning. You knew how many testers you had in all the beta tests and the servers held what didn't plan for more people for launch. The customer service is down right horrible, you call your service number and talk to a machine and listen to music you might get a rep in an hour or two. Yoshi-P will be remembered by the lack of customer care rather than the game that was produced. He is the top spot so he feels the ultimate pain but that needs to roll down hill too. Before the mass firing and hiring please your customer some how. This crap about try to log on at a later time, nah I pay for electricity, cpu and internet. Now I have paid for this game and it decides when I play. Spending hours yes hours trying to log in is a shame. If your doctor told you the need you to call back again tomorrow to see if you can be seen for ONE day you would be pissed off. If you doctor told you have a serious virus and didn't give you so kind of medication they would lose their license. Yeah those are very extreme but you understand them better with those metaphor than the reality that your customers call out for assistants.

[Thundaja]

We get 7 extra days after Wednesday...

[Yahyel]

Blah blah blah, you should post in other countless ranting threads. Oh by the way fix coming Wednesday.

[KraggyKor]

@OP: Have you heard of the concept called paragraphs?

[wolfrikku]

Blah blah blah, you should post in other countless ranting threads. Oh by the way fix coming Wednesday.

That would require some type of reading...

[Dakre]

Quit whining about the same thing on the forums in another thread. If you don't like it leave, that's one less person trying to get in until they increase the server capacity. You also should understand that their customer service is so slow, because everyone has to call in and whine about the same thing. Everyone else is calling for a legit issue, such as their registration code. What people don't understand is that when someone underestimated the number of servers they needed, that companies don't have a server store down the street like we do with retail stores. Those servers are delicate and have to be shipped from different places worldwide. It takes a while, but I do agree they should have assumed more people would join, just to be safe. Also because its a rising trend to have a bad launch because of server capacity.

[Willzinni]

Blah blah blah, you should post in other countless ranting threads. Oh by the way fix coming Wednesday.

So demanding that a person be refunded game time they were unable to play due to the services fault is too much?

[steelslinga]

We get 7 extra days after Wednesday...

and that's not confirmed either.. they are "considering" .

[MaoriAmaya]

for people with EA and Phrase 4 should get 2 weeks:P

[wingiehai]

Don't flame him because Op is totally right. Stupid things like asking does he know what paragraphs are.... The truth of the matter is I was lucky enough to get in early on most days, but apart from the that had no chance of getting in the last three days. It's totally unacceptable. Yes I've played MMO's years and yes I know they can be buggy but not this bad into the launch, it's so poor and they had multiple occasions to stress their servers. The response SE give to these matters are more irritating then informational. And just because he is rightfully annoyed about it you feel the need to abuse him and back SE up, I understand that the issue can't be resolved quickly until they find a fix. But you can't ignore how much interruption they have caused either. They need to announce exactly where they stand with it or what to expect, so people aren't wasting hours trying to log in.