Digital Download Onlyrecieved Early Acess and no REG code, cannot play

I purchased digital download and entered the early access code in order to play today. Well that didnt help. I now have a level 21 PUG that i cannot play due to FFB failing to send me the REG code for official play. Its not in my email or spam so pls don't tell me to look there. I am officially screwed so how do I get the code i payed for?!?!?!?!???

If you have your order number you can request the code, otherwise you and I are in the same boat (I never got an email with my order number)

In your original receipt email you should have a link that says "check my order" ect. to enter your email and last 5 digits of CC. I believe product code is there as well.

If you preordered the game in the last week you are up shit's creek without a paddle. Unless you can show in a CC statement or Bank statement they took your money. I had the same thing happen to me and I showed in my bank statement until this morning that it was a pending transfer. This morning it showed that the money was not withdrawn and the transaction was canceled on Square-enix side. So now I have my account inactive until I get an account. I wanted the Digital CE version and I cannot get it.

I cant even play my 21 pug ive been using since early access - I think they just fubbed up royaly

Wrong, the Official code is not in the Request your check my order. I just checked.

Proof from DigitalRiver

Order Details

Order Number: ----------
Order Date: 8/24/2013
Billing Address:
first last
street adress
city,state
zip
US
Qty Product Name
1 FINAL FANTASY XIV: A Realm Reborn [PC DOWNLOAD]

ffxivsetup.exe
Unlock Code: --------------- some randome code with 18 digits
Serial Number: Early Access code only
PC Digital Download
Electronic Download
FINAL FANTASY XIV: A Realm Reborn Installation Instructions

Download the FINAL FANTASY XIV: A Realm Reborn PC Digital Download file.

Double click the “ffxivsetup.exe” file and select the appropriate region and language settings.

Please note that this will also set the in-game language, but you can change this setting at any time within the FFXIV: ARR launcher program.

Ensure that you have at least 20 GB of free space available on your hard disk drive.

A User Account Control prompt may be displayed for Windows Vista® and Windows® 7 users. Select Yes to proceed with the installation.

Please launch the installer as a user with administrator rights. Windows Vista® and Windows® 7 users may be prompted for an administrator password.

Follow the on-screen instructions to install the FFXIV: ARR launcher onto your hard drive.

After you have successfully installed the launcher, run the program to check for any updates and proceed to register FINAL FANTASY XIV: A Realm Reborn.

Follow the onscreen instructions and carefully read through and accept the FFXIV: ARR Software License Agreement, Square Enix Account Agreement, and the FFXIV: ARR User Agreement.

Please note that a Square Enix Account is required to play FFXIV:ARR. If you do not possess a Square Enix Account, you will be asked to register one at this time. If you already have a Square Enix Account, you do not need to register a separate one and may proceed to sign in with your current Square Enix Account. To create a new Square Enix Account, you may alternatively access the following page using your internet browser. http://www.square-enix.com/na/account/

When requested, please enter the product registration code to complete the initial registration process.

To begin playing, enter your Square Enix Account username and password and select Log In.

After logging in, the launcher will check for the latest game data. If necessary, the latest files will be downloaded from the network, and the game will be updated to the most recent version. This process is automatic, and can take anywhere from several minutes to several hours to complete. The estimated time remaining will be displayed under the download progress bar.

Once the game has been updated, the Play button will be displayed. Click this button to start the game.
1 FINAL FANTASY XIV: A Realm Reborn Pre-Order Bonus Package

Final_Fantasy_XIV_Early_Access_Instructions.pdf
Serial Number: an 18 digit number that doesnt work for REG code
Electronic Download
Instructions to sign up for early access to the game:

Visit http://preorder.na.finalfantasyxiv.com and register. You will be notified via email prior to the launch of the game on when you can return and redeem your preorder code to unlock Early Access to the game along with instructions on how to receive your Cait Sith Doll minion and Moogle Cap digital content.

You will need an active Square Enix account to complete this process so, if you want to set one up in advance, please go here: http://na.square-enix.com/members.

1 Extended Download Service
Other

I got an email around when early access started saying that my pre-ordered game was available, and it came with links on how to set up the early access. Below that I found the code for the game under Digital Rights.

Email subject: Square-Enix, Inc. - Product Now Available (Order #***********)
From: webhelp.v4@digitalriver.com
Body: Dear ***********,

Thank you for ordering on Square-Enix, Inc.. The product that you preordered is now available.

Order ID: ***********
Product ID: *********
Product Name: FINAL FANTASY XIV: A Realm Reborn [PC DOWNLOAD]
Release Date: August 27, 2013

ffxivsetup.exe
http://wgt.digitalriver.com/wgt/9B5A...ffxivsetup.exe

Final_Fantasy_XIV_Early_Access_Instructions.pdf
http://wgtot44.digitalriver.com/wgt/...structions.pdf



Digital Rights: ****-****-****-****-****
******-***-******-***(This is where the codes for regular play are)


If you have questions about your order, please visit: store.na.square-enix.com/orders

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Square-Enix, Inc. Customer Service
store.na.square-enix.com/orders

Hope this helps.

@sheek
The serial key that you seem to think is an EA isn't, it's your actual key. That's how mine was, did you actually try it, it may look the same but it's not. The EA key in in a separate section further down that page.

Look in your SPAM FOLDER

I have no email in my spam or anywhere else. Im not stupid and those 3 numbers i listed only 1 the early access code has 20 digits, the other 2 have 18.

After some clicking and surfing ended up at
http://support.eu.square-enix.com/fa...68510&ret=main

Quote:

---

I bought FINAL FANTASY XIV: A Realm Reborn online but am yet to receive my registration codes. Where are they?
If you purchased FINAL FANTASY XIV: A Realm Reborn from the Square Enix Store, your registration codes for the full version of the game will have been sent out to you via email. If you have not received your email, please log in to the following site using your SQUARE ENIX Membership details to view any codes for your account http://sqex.to/ffxivcodes
If you purchased from another online retailer, please contact them for more information on your specific order.

Please note, those with Early Access entitlement will have continued access to FINAL FANTASY XIV: A Realm Reborn until 23.59 GMT on August 29th, after which a full registration will be required.

---

Hope this helps :)

Quote:

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Originally Posted by sheek80

I have no email in my spam or anywhere else. Im not stupid and those 3 numbers i listed only 1 the early access code has 20 digits, the other 2 have 18.

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But you literally copy and pasted the serial number line, try that code. I'm telling you that's the one it should be, it's not your EA code.

Yea only my EA code shows in that site, like others i have the 20 digit key that ONLY worked for EA, not working now. And the other code in the email in 18 digits.

Quote:

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Originally Posted by BHwarman

Yea only my EA code shows in that site, like others i have the 20 digit key that ONLY worked for EA, not working now. And the other code in the email in 18 digits.

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The EA code shouldn't be ont there at all. It should have 2 codes on the top, an unlock code (18 digits) and a serial number(20 digits). Then one on the bottom that's a serial number (18 digits). That's how mine is set up. Did you buy a physical copy?

mine only show's one code as well, just EA. nothing else :(

If the Digital river site is truly only showing one code and you checked to make sure it was indeed not your serial key and instead you EA key then you need to contact SE because it seems you may have had the purchase halted when they stopped purchases a couple days back.

so mine just worked finally, did nothing special it just went through finally. sorry i don't have a better solution for others.

Quote:

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Originally Posted by BHwarman

so mine just worked finally, did nothing special it just went through finally. sorry i don't have a better solution for others.

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Oh don't you just love it when you ask tech support to solve a problem for you and they ask you to show them what's happening and all of a sudden it doesn't happen anymore.

Quote:

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Originally Posted by PsychicKoala

If the Digital river site is truly only showing one code and you checked to make sure it was indeed not your serial key and instead you EA key then you need to contact SE because it seems you may have had the purchase halted when they stopped purchases a couple days back.

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seems likely, my bank statement is showing it pending

Quote:

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Originally Posted by Valigar

seems likely, my bank statement is showing it pending

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Then yeah, I would say that it the most likely answer, if they haven't even charged you yet.

looks like I'm screwed??

I pre-ordered from Amazon.com and did get my early access code. I registered and have been playing early access. My physical order of the Collector's Edition box looks like it won't arrive until tomorrow or Tuesday (due to holiday Monday). If I have to use another product code, I guess I have to wait until I receive the physical box in the mail??

If so, that royally sucks. I wish I had known that sooner, or else I would have had the box sent to me 2-day or overnight.

Anyone else order from Amazon, but no box delivered yet? Guess we're stuck?

ok i found something that may have worked. im still kinda confused on it but it let me log in so im not complaining yet....YET!

I order'd from square's website directly and used the link below to find some info on my order, there was a 20 digit code there that did not work when i tried putting it into my launcher when it asked for it,

www.findmyorder.com

Instead i was clicking around and ended up at the mog station

https://secure.square-enix.com/accou...est=mogstation

i clicked add platform and put the code in there and it accepted it, not sure if it will work for everyone but it worked for me.

Hope this helps some people at least!

Ps: im a total noob to final fantasy online so i didnt know the mog station even existed >.>; still odd that my code was fine there but was bad everywhere else