Ordered from Amazon, no registration code email

Good Morning,
I am having the same problems as several others I have seen posted here, but have no found a solution looking through all the posts.

I pre-ordered my copy from amazon, received my pre access codes, my promo codes and all that, but i have no seen any emails regarding the registration code. I have checked all my folders (junk/spam too) and havent seen anything. and tracking the package on amazon states that I wont receive my hard copy of the game until 9/4/13.....

anyone else have this problem know what to do or can point me in the right direction? would really appreciate it! :)

The code is in the order itself. Go to "Your Games and Software Library" and click on the product code. That worked for me. To confirm further, it is NOT the early access code that you received in your email.

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Originally Posted by Mellotronic

The code is in the order itself. Go to "Your Games and Software Library" and click on the product code. That worked for me. To confirm further, it is NOT the early access code that you received in your email.

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yep i know its not the early access code, and i did try looking under "you games and software library" but nothing was listed under there... am i missing something?

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Originally Posted by coppafeel

yep i know its not the early access code, and i did try looking under "you games and software library" but nothing was listed under there... am i missing something?

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http://forum.square-enix.com/ffxiv/t...t-the-new-code

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Originally Posted by AFuzzyMu11in

http://forum.square-enix.com/ffxiv/t...t-the-new-code

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that doesnt help me.. i know all of that which is posted, i just never received the email in my inbox OR junk/spam folders

My key was in my "games and software library" section under Amazon but I did have to click a little yellow button under the listing for FFXIV that said something like display key. Once I added that key everything came back to life!

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Originally Posted by Kyyren

My key was in my "games and software library" section under Amazon but I did have to click a little yellow button under the listing for FFXIV that said something like display key. Once I added that key everything came back to life!

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kind of what i mentioned before, there are no listings when i go under games and software library

http://tinypic.com/r/2vbugwz/5

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Originally Posted by coppafeel

kind of what i mentioned before, there are no listings when i go under games and software library

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I have the same issue on Amazon, Did you by chance order the Dvd version instead of the Digital Download?

You probably have the same problem as me. I pre-ordered it from amazon, everything was fine.

Then when I went to find the e-mail with my code I realized they never charged my CC. I clicked the order number in the e-mail and it said, "This order has been cancelled."

I never cancelled it, no one has access to my amazon account. Only thing I can imagine is that amazon over-sold copies of the game then cancelled orders they couldn't fill once Square-Enix decided not to allow digital download purchases anymore.

Thank god it happened though, this company is awful.

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Originally Posted by HankScorpio

I have the same issue on Amazon, Did you by chance order the Dvd version instead of the Digital Download?

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this is the one i pre-ordered. http://www.amazon.com/gp/product/B00...?ie=UTF8&psc=1

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Originally Posted by coppafeel

this is the one i pre-ordered. http://www.amazon.com/gp/product/B00...?ie=UTF8&psc=1

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Make sure the charge is still on your BA. SE canceled a ton of orders because the server issues made the game not fit for players I guess.

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Originally Posted by Mellotronic

The code is in the order itself. Go to "Your Games and Software Library" and click on the product code. That worked for me. To confirm further, it is NOT the early access code that you received in your email.

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What Mellotronic said here, if you want I can provide some screenshots on how to get to this section? Also was your a pre-ordered copy as you should have received the CE version the day of release if not the day before, this is an Amazon guarantee!

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Originally Posted by Grimps

You probably have the same problem as me. I pre-ordered it from amazon, everything was fine.

Then when I went to find the e-mail with my code I realized they never charged my CC. I clicked the order number in the e-mail and it said, "This order has been cancelled."

I never cancelled it, no one has access to my amazon account. Only thing I can imagine is that amazon over-sold copies of the game then cancelled orders they couldn't fill once Square-Enix decided not to allow digital download purchases anymore.

Thank god it happened though, this company is awful.

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that doesnt help me at all lol, but no not the same problem. Everything was charged and order is processed

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Originally Posted by Zipster

What Mellotronic said here, if you want I can provide some screenshots on how to get to this section? Also was your a pre-ordered copy as you should have received the CE version the day of release if not the day before, this is an Amazon guarantee!

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no mine was not a CE, just a regular version pre-order. and i linked a screenshot a few posts back of my games and software library to show its not listing any games on there.

contacting amazon was useless, they said they will forward to the marketing team and they will respond withing 24-48 hrs

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Originally Posted by coppafeel

no mine was not a CE, just a regular version pre-order. and i linked a screenshot a few posts back of my games and software library to show its not listing any games on there.

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Really?

My husband just got off the phone with them and they were pretty helpful. They're having some technical problems right now.

We ordered, and the card we pre-ordered with got stolen. Instead of charging the new card on file, they canceled the order. However, we still manage to have $20 worth of credit with them. Of course because they halted digital sales, there's no way to get back what we purchased.

So hubby has to go by Best Buy to pick up copies of the game.

Really frustrating. However, can't fault them since I hadn't been prompted to enter my registration code until today....

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Originally Posted by Ophelia1221

Really?

My husband just got off the phone with them and they were pretty helpful. They're having some technical problems right now.

We ordered, and the card we pre-ordered with got stolen. Instead of charging the new card on file, they canceled the order. However, we still manage to have $20 worth of credit with them. Of course because they halted digital sales, there's no way to get back what we purchased.

So hubby has to go by Best Buy to pick up copies of the game.

Really frustrating. However, can't fault them since I hadn't been prompted to enter my registration code until today....

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not much of an option for me, nearest best buy is an hour away, nearest wal-mart 30 miles away lol...

Did you pre-order a physical copy? I did and the code is in the DVD box. However, the code in my box is "invalid" so I'm currently screwed as well.

I'm in the same boat as you OP. I pre-ordered from amazon and ordered a physical copy (because I figured they would e-mail the registration code like.. every other game) but the way this is set up you get an early access code, which expired this morning, and a full retail game code, which unfortunately for you and I is located in the game box itself.

To make matters worse, SE has frozen all orders placed by retailers (according to Amazon and Gamestop) until they get their shit in order. Not to mention all digital download purchases being frozen as well. All three Gamestops in my area told me this and none had any PC versions available.

So the quickest solution will probably be to wait until SE lifts the ban of digital purchases (assuming this happens early next week) and buy a key online, then return your Amazon purchase. I say this because the order freeze has hit them too. My game was originally to be delivered tomorrow, but has been pushed back to Sept 9 due to "Limited availability".

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Originally Posted by arislan

I'm in the same boat as you OP. I pre-ordered from amazon and ordered a physical copy (because I figured they would e-mail the registration code like.. every other game) but the way this is set up you get an early access code, which expired this morning, and a full retail game code, which unfortunately for you and I is located in the game box itself.

To make matters worse, SE has frozen all orders placed by retailers (according to Amazon and Gamestop) until they get their shit in order. Not to mention all digital download purchases being frozen as well. All three Gamestops in my area told me this and none had any PC versions available.

So the quickest solution will probably be to wait until SE lifts the ban of digital purchases (assuming this happens early next week) and buy a key online, then return your Amazon purchase. I say this because the order freeze has hit them too. My game was originally to be delivered tomorrow, but has been pushed back to Sept 9 due to "Limited availability".

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wow that sucks... what a joke.. sounds exactly like what im going to expect. looking at my track order section, it says it has shipped however its not expected to deliver until 9/4/13 which to me is a joke...

I pre ordered from SE and has yet to receive my game but they were quick enough to charge my credit card, oh the headaches, well thats my problem , hope you get yours resolved soon

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Originally Posted by coppafeel

wow that sucks... what a joke.. sounds exactly like what im going to expect. looking at my track order section, it says it has shipped however its not expected to deliver until 9/4/13 which to me is a joke...

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Agreed, very frustrating =(

I will post any update or if I find any way to speed things up, but it doesn't look good.

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Originally Posted by Joebob

Did you pre-order a physical copy? I did and the code is in the DVD box. However, the code in my box is "invalid" so I'm currently screwed as well.

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Did you use the code off the back of the instruction booklet? That is the one to use(not the red and black card). Make sure when you use the code on PS3 --Account Management--Redeem codes--- that you don't create a new (second) account. Just apply it to your existing P4 Beta and/or Early access account. p.S. you do NOT need to install game off of the disc, just input code. When it prompts you to install just hit the back button and launch yourP4 Beta/Early Access client as usual and follow on screen instructions.

Same exact thing happened to me. It was saying it was canceled and the order never came on my CC. I think since they froze the downloads that is why its not located in my game/downloads area on amazon. So they told me to call them over the phone. I am not sure what can be done to be honest, but well see.

bump~ the one issue i have and it is completely reliant on contacting SE >.>

Same thing happened to me and in my tracking its saying it wont be delivered until Sept 6th, Saturday. They didnt even ship it until the 28th.

I contacted Amazon and they gave me $10 credit and basically said they are sorry. They said to be careful about free super saving shipping which i chose. Should have just went with standard shipping. They said sometimes they get to your house sooner than what is estimated. So hopefully mine will be in soon. Mine says its out for delivery but it says that its location is in Dallas, Texas and i'm in Georgia lol. That was yesterday.

Wish i would have just got the PC download but i wanted the hard copy for memorabilia i guess lol.