FF14 1.0 register player not able login due to early access code/or not

Square enix system is blocking FF14 1.0 register players who enter an early access code from logging into game today as the early access free play time ended.
But Square enix itself should remember that FF14 1.0 register players was given free access to game until Sep7 2013!
Early access code + FF14 1.0 register code = system fail
system fail = cannot login

Alot of other players are having this samilar issue due to the fact early access ended today. But most of them are because they have not enter the real FF14 game code.
But for people that already purchase the game during FF14 1.0 time and already register long ago, we are getting block out of the service because of the system not able to know that FF14 1.0 code register is greater then early access code.

Please Fix it as soon as possible Square Enix.

I got exactly this problem. I bought a code early access from a site for 2.99 euro cause with my old ff14 account i didn't have the permissions to do that.
With my character in game i m lv42 and since some mitunes ago i m not able to enter with this account.
I really hope they will fix this problem as soon as possible cause with my free company we rushing for lv50 and now i don't know if my account will be disabled forever
Please help me i really don't know what to do in this moment

Early access Keys are planned to be used with a FFxiv: ARR key. Since you can officially buy them only together.

Could it be that you have now 2 registered accounts in mogrystation? your old FFxiv 1.0 and an second FFXIV: ARR early access. Would mean: To use your chars of account 2 you have to buy ARR if they cannot be merged
(Example FFxiv 1.0 and ARR CE physical cannot be merged. ARR early access ARR Game can be merged but loose all subscription)


Check if you have multiple accounts:
https://secure.square-enix.com/accou...svc/mogstation

In mogue station i got only 1 account when it written "FFXIV: A Realm Reborn - Beta Test Windows(R) ,FFXIV: A Realm Reborn - Pre-Order Code Windows(R) is registered to this service account.". Then there is the names of my characters and "inactive", when i click in add platfrom i should to insert a code of 20, but i got only the code of the old ff14 1.0 and if i put this one they said me that is already registred. I don't know how to pay a subscription also.
I don't have any new e-mail with any code

Quote:

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Originally Posted by Kyle_Ragnador

Early access Keys are planned to be used with a FFxiv: ARR key. Since you can officially buy them only together.

Could it be that you have now 2 registered accounts in mogrystation? your old FFxiv 1.0 and an second FFXIV: ARR early access. Would mean: To use your chars of account 2 you have to buy ARR if they cannot be merged
(Example FFxiv 1.0 and ARR CE physical cannot be merged. ARR early access ARR Game can be merged but loose all subscription)


Check if you have multiple accounts:
https://secure.square-enix.com/accou...svc/mogstation

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mutiple accounts or not dont effect us.
The problem now is for some reason, Square Enix is not giving access to FF14 1.0 user account to the game. The problem may be cause by the early access or not.
Main problem is like i said square Enix not giving access to the game for FF14 1.0 user account who have early access. Their system went nuts and blocked us from service.
It show we have no account and is inactive at the "mogstation" web page, but show i have register FF14 since sep 2010. This two are conflicting each other and therefore blocked our access.

yeah exactly.
It seems like we have only access at early start and when it was end we are not able to login again.
I tryed everything but mogstation is completly blocked. IF i click on anything bottom it ask us a code at 20 that we don't have and we can't have. I asked to my friends who buoght tha game 1.0 if they have the same problem, but i m the only one. their mogstation don't ask them any code and working good.
So i really don't know why some people got this problem but i really hope that sqare enix will fix as soon as possible.
I don't wanna create any other character and i don't wanna buy a game that i bought 3 years ago

I am having this same exact problem and do not want to be forced into buying a game I already own. I am a 1.0 character and of course due to another issue at square in the transfer process my original character was deleted. So not only have I had to deal with making a new character during phase 4, but dealing with the ridiculous amount of errors and not being able to access a server. And now having my account snatched out from under me when I get dc'd from the game. I received no email with a 20 digit code nor do I expect to because the account is 1.0. So what now? We sit here and wait for them to fix one of their many growing problems?

I m sending a lot of tickets but they don't answer. Please if you find a solution let us know. Im really worried this could be the end of my game

Quote:

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Originally Posted by dzaoner

I m sending a lot of tickets but they don't answer. Please if you find a solution let us know. Im really worried this could be the end of my game

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we can do nothing unless you want to buy another copy of the game but wait for them to fix it for your ticket.
They have alot of tickets to deal with since alot of people never enter the real registration code as today is the first day of the end of early access.
For us, 1.0 players, we already register long ago in my case about 3 years ago....
but because of early access code and access ended, it cause the system to think i am just an early access user without any ff14 registration which is not. Therefore not giving us 1.0 players access.

Quote:

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Originally Posted by dzaoner

I m sending a lot of tickets but they don't answer. Please if you find a solution let us know. Im really worried this could be the end of my game

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ATM the support Team is flooded with Tickets. Think about 5.000-10.000 people sending "lots of tickets" each.

Now when i open the client i can't put my id and pass that i used untill now. It just ask me the code at 20 and if i put the code of my old version of the game behind the back of the box it say me that is already registred

Quote:

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Originally Posted by dzaoner

Now when i open the client i can't put my id and pass that i used untill now. It just ask me the code at 20 and if i put the code of my old version of the game behind the back of the box it say me that is already registred

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I already told you the only solution. There is nothing else we can do beside those.
I must said i am really disappointed and feed up with them.
3year ago i have problem paying for the service due to some crappy 3rd party payment company they use.
This 2 week is because of stupid error and now stupid system that dont know we are ff14 1.0 account and decided to lock us out.
All together with this is busy customer support that make it so slow that can hardly do anythiing at this rate.
I bet by the time my problem get solve, i will give up this game another time.

is your account showing as active on the mogstation page?

Quote:

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Originally Posted by khovel

is your account showing as active on the mogstation page?

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It showing as None for the "account type" and inactive for the "service".
FF14 1.0 user problem is not like all those new buyer who never register their game code.
We register SO LONG AGO, but the system now dont realise it after the early access is over.
So the stupid system think FF14 1.0 account which i register almost 3 year ago is just a stupid early access account which is not.
Since on the old web page, it show us register so long ago. Its just the stupid mogstation web page that don't detect this.
Every new thing they do, create new problems.

During FF11 days, i have way less problems then this even when i had to import the game since during the early days of FF11, there are no english version but only japanese version. I play FF11 for like 8years+ without problem paying or any stupid error or problems like FF14 EVEN WHEN I AM ON JAPANESE ACCOUNT.
I already give up on FF14 for like 2 times during year 2010 and 2011 for problems like paying. How on earth do you expect customer to pay you when you dont accept the simple way of paying from credit card and use some stupid 3rd party paying company which dont accept paying outside of that 1 country. That was the old days of FF14 during year 2010. Sad.

Quote:

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Originally Posted by JeanRC

It showing as None for the "account type" and inactive for the "service".
FF14 1.0 user problem is not like all those new buyer who never register their game code.
We register SO LONG AGO, but the system now dont realise it after the early access is over.
So the stupid system think FF14 1.0 account which i register almost 3 year ago is just a stupid early access account which is not.
Since on the old web page, it show us register so long ago. Its just the stupid mogstation web page that don't detect this.
Every new thing they do, create new problems.

During FF11 days, i have way less problems then this even when i had to import the game since during the early days of FF11, there are no english version but only japanese version. I play FF11 for like 8years+ without problem paying or any stupid error or problems like FF14 EVEN WHEN I AM ON JAPANESE ACCOUNT.
I already give up on FF14 for like 2 times during year 2010 and 2011 for problems like paying. How on earth do you expect customer to pay you when you dont accept the simple way of paying from credit card and use some stupid 3rd party paying company which dont accept paying outside of that 1 country. That was the old days of FF14 during year 2010. Sad.

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As i am a 1.0 account who transitioned, i don't know why you would be having a problem. If it's showing inactive, activate it. At some point playing 1.0 you must have paid and cancelled your subscription at the time. The cancelled stays until you uncancel it. at least i would think so.

Quote:

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Originally Posted by khovel

As i am a 1.0 account who transitioned, i don't know why you would be having a problem. If it's showing inactive, activate it. At some point playing 1.0 you must have paid and cancelled your subscription at the time. The cancelled stays until you uncancel it. at least i would think so.

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Did you enter new code for early access? I did and that make me a different.
And no, i never manage to pay during 1.0 since during those days there are no credit cards and the only payment is by some 3rd party crap company which dont accept outside payment.
I tried 1001 ways, use my old code that was on my 3year old box, said already used, which sure is since is on my account that i am using now for god sake orz. There are no ways to active it since Square enix will not be so kind to give you another code. There are no cancel since i never cancel it.

Below are showing on the old web here ( https://secure.square-enix.com/account/app )

The following are all of the services currently registered.

Service Name Date Registered
Account Basic Service Sep. 4, 2010

Service Name Date Registered
FINAL FANTASY XIV Sep. 4, 2010




and here is the new stupid page "mogstation"


FFXIV: A Realm Reborn - Beta Test Windows(R) ,FFXIV: A Realm Reborn - Pre-Order Code Windows(R) is registered to this service account.

None
Inactive

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Other Received Bonus Items
・Cait Sith Doll
・Moogle Cap



=================================


so this 2 page is conflicting themself.....
Is just their stupid system that is acting stupid.

ahh man.... first 1.0 accounts can't use ARR CE codes due to including a registration that only work for creating new accounts... now we get blocked cause temporary early account do not know how to deal with existing accounts...

common guys... please try to acknowledge the existence of 1.0 owners...

That clearly shows that they do not consider you a 1.0 accountholder. Those service entries are meaningless. I have the same thing in my service history because I beta tested 1.0 but I never purchased the game.

My close friend who i play ff11 for 8years+ got me back to try FF14 even know i already very disappointed with it, and he had bought FF14 3 times LOL.
2time collector edition and 1 time normal.

In other words we can't login untill they fix it. Also we can't buy a new game cause they blocked the digital download. We cannot play for several days or maybe weeks and all my free company members will be 50 raid geared, that means no slot for me in raid.
All that cause that system don't recognize us players of the old version 1.0, but only players of the early start. But why some people don't have this problem? Why some people don't had to put this code. Why some people got a new code on e-mail?
I really can't understand what sqare doing and how they will fix itas soon as possible. Its different person by person. I only know that i got the same problem of JeanRc and maybe we are not too many to have their attention. So sad

Assuming PC here...

If your mogstation account didn't/doesn't have "FINAL FANTASY XIV: A Realm Reborn - Windows(R)" in red at the top, then they do not consider you to be a 1.0 account holder.

Look, obviously something went wrong and I'm sure it's hit more than just us in the Western community given that those of use who had accounts going into this are being affected (Legacy account holders, namely). I know I'm having problems logging past the wall of, "No account, no access" and I'm a Legacy player.

Everyone who can't look in should check their spam folder and see if they have some form of code from SE.

Quote:

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Originally Posted by dzaoner

In other words we can't login untill they fix it. Also we can't buy a new game cause they blocked the digital download. We cannot play for several days or maybe weeks and all my free company members will be 50 raid geared, that means no slot for me in raid.
All that cause that system don't recognize us players of the old version 1.0, but only players of the early start. But why some people don't have this problem? Why some people don't had to put this code. Why some people got a new code on e-mail?
I really can't understand what sqare doing and how they will fix itas soon as possible. Its different person by person. I only know that i got the same problem of JeanRc and maybe we are not too many to have their attention. So sad

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Alot of people look like they have the same problem as us but they are not. Since they are all new buyer and they just forgot to use their FF14 code which was in their mail or behind their box. All they have to do is use their code they have in their mail or box and they will be able to play it.
For us, our fate depend on Square Enix. I not going to buy FF14 for another time for sure. My friend who has a spare code which i am sure he will give me for free will not make me feel any better too. I think i spend more time troubleshooting the game and waiting for fix then playing my account to level 21 which is so troll?
I try live chat which dont connect after i waited for 100 in line, i try ticket which i hope they will answer. i try to enter my old code which of course dont work since is already on my account.
Basically i already tried all the ways that i could......

I have this problem of an inactive account. Like a lot of people, I played beta, then put in my early access code and all was fine. Now that I received the full game in the post, I typed in my registration code on Mogstation and it created a *second* service account, instead of adding it to the one I had already. This means that my characters on account 1 are now unplayable because that account has gone inactive. I could play on service account 2 but would have to start from scratch. I submitted a ticket explaining this 3 days ago, but now they have thrown that away because it was more than 48hrs ago and they are too busy. I have submitted a new ticket now in the hope they rectify this, and really hope I don't lose my characters on my account!

I was 1.0, never deactivated my service account and was able to log in with no problems. I'm guessing the disabled service account is what causes this?

On a side note, the SE account management site doesn't show my current account info at all. Mog Station does. However, payment setup is done through the SE account management site. It's like they're using 2 sites to manage accounts but they don't properly share any info.

Quote:

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Originally Posted by Ramsay_Trollton

I was 1.0, never deactivated my service account and was able to log in with no problems. I'm guessing the disabled service account is what causes this?

On a side note, the SE account management site doesn't show my current account info at all. Mog Station does. However, payment setup is done through the SE account management site. It's like they're using 2 sites to manage accounts but they don't properly share any info.

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That is what i was saying, their system conflicting each other and making mistake thus giving people problems and in return giving themself problems and losing customers.

I'm experiencing this same issue.

If this doesn't get resolved today, I'm done.

Once again SE releases a game when they were not ready to. My mind is blown that THREE YEARS after the humiliating v 1.0 debacle that they would have such a disaster of a release again. They should really be ashamed.

Way to learn from your mistakes, SE.

Quote:

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Originally Posted by Calastir

Assuming PC here...

If your mogstation account didn't/doesn't have "FINAL FANTASY XIV: A Realm Reborn - Windows(R)" in red at the top, then they do not consider you to be a 1.0 account holder.

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I've purchased 1.0, had a paid subscription, cancelled it some months later. I had to call them to reactivate my account. Although i'm not a Legacy account holder. I should get a code to play the game, no?

Quote:

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Originally Posted by Adur

I'm experiencing this same issue.

If this doesn't get resolved today, I'm done.

Once again SE releases a game when they were not ready to. My mind is blown that THREE YEARS after the humiliating v 1.0 debacle that they would have such a disaster of a release again. They should really be ashamed.

Way to learn from your mistakes, SE.

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http://forum.square-enix.com/ffxiv/t...t-the-new-code

Thanks for trying to help, but I have a physical v1.0 CE and I don't see anything in that thread that pertains to me.

Quote:

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Originally Posted by Ramsay_Trollton

I was 1.0, never deactivated my service account and was able to log in with no problems. I'm guessing the disabled service account is what causes this?

On a side note, the SE account management site doesn't show my current account info at all. Mog Station does. However, payment setup is done through the SE account management site. It's like they're using 2 sites to manage accounts but they don't properly share any info.

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My account has been active since sept 3 2010 and i still have no access

This is so frustrating.. I am another 1.0 user that does not have the game registered on mogstation.
All that's registered are "The following services are available for this service account: FFXIV: A Realm Reborn - Beta Test Windows(R) ,FFXIV: A Realm Reborn - Pre-Order Code Windows(R) is registered to this service account."

I hope we get this resolved soon.

Nothing, i don't have news and any answer if they will fix this.
Are 30 hours that our account is blocked and i tryied all that i can do but nothing.
It is a very shame, this is what i deserve to have played at final fantasy 14 1.0 maybe.
I just wanna the code at 20 in my e-mail linked to the account or the opportunity to buy a new game. I don't think it is so complicated square enix.
What a shame

Quote:

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Originally Posted by JeanRC

Alot of people look like they have the same problem as us but they are not. Since they are all new buyer and they just forgot to use their FF14 code which was in their mail or behind their box. All they have to do is use their code they have in their mail or box and they will be able to play it.
For us, our fate depend on Square Enix. I not going to buy FF14 for another time for sure. My friend who has a spare code which i am sure he will give me for free will not make me feel any better too. I think i spend more time troubleshooting the game and waiting for fix then playing my account to level 21 which is so troll?
I try live chat which dont connect after i waited for 100 in line, i try ticket which i hope they will answer. i try to enter my old code which of course dont work since is already on my account.
Basically i already tried all the ways that i could......

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This is not just a 1.0 issue. I bought the game a week ago but only received an early access registration code. I never received my regular access code, and Im not the only one they did that to. Ive been sending tickets, checked spam emails, everything, but no response from them and no other registration code. This whole launch is just messed up and its effecting everything, and everyone not just 1.0 players.