I just got an email saying I requested a return.. but I didn't

I got an email from the same address as when you order your physical game and it says "Your order (same order ID as when I pre-ordered it) has been requested to be returned.." I've never asked this.

Does this mean I will NOT be getting my boxed CE? How will I enter my game cd-key and get the 30 day free trial?


edit: I ordered it from the SE store

I'd suggest contacting the retailer you've purchased your CE from promptly in case you've received a scam message.

if you didn't buy from SE you should probably ask the people you bought it from.

I forgot to mention that I bought it from SE


edit: I've been sitting waiting for a live chat agent for a while now, and I'm still #21 in the queue. I don't think I will get this resolved before they leave to go home.

Quote:

---

Originally Posted by Heal_Bot

I forgot to mention that I bought it from SE

---

When did you buy it, because SE has halted all purchases, I didn't think that pertained to orders already on the way but looks like it may have. Either way contact SE because it could be a scam or something wrong.

Quote:

---

Originally Posted by Heal_Bot

I forgot to mention that I bought it from SE


edit: I've been sitting waiting for a live chat agent for a while now, and I'm still #21 in the queue. I don't think I will get this resolved before they leave to go home.

---

You'll get error message 1017 before you are below the teens in that queue!:p

A more smart way would be to ship the product out, but put a hold on the product code registration. Once the servers have been upgraded and are stable, the user can then simply enter the code right away instead of waiting to have the item received.

Quote:

---

Originally Posted by maTyaR

A more smart way would be to ship the product out, but put a hold on the product code registration. Once the servers have been upgraded and are stable, the user can then simply enter the code right away instead of waiting to have the item received.

---

That would be worse in my opinion. People would hten have a useless paper weight, yet another thing to complain about.

Quote:

---

Originally Posted by PsychicKoala

When did you buy it, because SE has halted all purchases, I didn't think that pertained to orders already on the way but looks like it may have. Either way contact SE because it could be a scam or something wrong.

---

I ordered it around July

Quote:

---

Originally Posted by mythicrose

You'll get error message 1017 before you are below the teens in that queue!:p

---

I'm already playing, I just need the box to enter the CD key so I can keep playing.

Quote:

---

Originally Posted by maTyaR

A more smart way would be to ship the product out, but put a hold on the product code registration. Once the servers have been upgraded and are stable, the user can then simply enter the code right away instead of waiting to have the item received.

---

That would not be smart, no. People who've already ordered the game for 2 months should not be penalized that way.

Quote:

---

Originally Posted by Heal_Bot

I'm already playing, I just need the box to enter the CD key so I can keep playing.

---

You missed the sarcasm. I knew you were in queue to talk with a rep. I was making a jest at the expense of those that get in the actual log-on queue to then encounter the 1017 error.

Quote:

---

Originally Posted by mythicrose

You missed the sarcasm. I knew you were in queue to talk with a rep. I was making a jest at the expense of those that get in the actual log-on queue to then encounter the 1017 error.

---

I thought it was a joke because the chat queue will just dump him out and say there aren't any agents available when he gets to position 1

Wow. I waited ~90 minutes in queue to speak with a fucking Chat agent only to be told

Chat
Status: Canceled
There are no agents available to chat with you right now. Please try again later.

gg square enix