I have 1.0 CE but no ARR CE items!!!

First of all, I've tried live chat support TWICE, waited 1-2 hours both times, to find out at the very end of the queue there are no agents available.
I've sent in a support email ticket, waited 48+ hours, and they close the ticket with no response.
I've also checked the moogle mailbox plenty of times.

I have FFXIV 1.0 CE registered on my account since I first played in 2010 (I have the 1.0 CE Onion Helm on my new and only character).
But when I check my account on MOGSTATION, it says my account service is Standard and not CE.
How is this even possible when I have the Onion Helm?
Because of this I'm missing the new CE items:
Helm of Light, Baby Behemoth, Coeurl Bell and Behemoth Barding.

DEV please help. I still have my 1.0 CE box and registration code.
Tried adding it in with the "Enter Bonus Code" button on Mogstation but says invalid?!? (I've triple checked if the code was typed correctly)

First mail is 1.0 CE Onion Helm that acknowledges I have 1.0 CE. The other two is the Moogle Cap and Cait Sith doll. Where is my 2.0 CE items and status on account services (mogstation)?
http://i.imgur.com/gewZFgH.jpg

Here shows I have Onion Helm but missing 2.0 items too
http://i.imgur.com/8sbtQPF.png

Have u tried to check the moogle delivery service in game?

You can find in it any of the 3 major towns. Your map should show an envelope icon.

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Originally Posted by Daypack

Have u tried to check the moogle delivery service in game?

You can find in it any of the 3 major towns. Your map should show an envelope icon.

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Yes, I have checked my mailbox.

Bump.

"It may not specify CE on your SE Account, but the code you entered when you registered your 1.0 CE flagged your account then for CE bonus items, and will flag your account for 2.0 to receive it's CE bonus items."

if you dont have the items.. well.. waiting 48+ hours is nice, but did it really say they closed it? as at me it took them half a week even to recieve my ticket and after a week still no response :P

anyway.. try this https://support.eu.square-enix.com/c...hp?id=612&la=2 and then at one point select live chat. Within about 20 minutes max you will get live text chat so they can maybe respond faster

Quote:

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Originally Posted by Timeraider

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I think the quote you pulled that from was in response to someone asking about the social based members site. either way, I still don't have my ARR CE items.
and yeah, they closed it. with an out of date auto-response:

"Dear Customer,

Due to the overwhelming volume in regards to the upcoming launch of FINAL FANTASY XIV: A Realm Reborn, we have been regretfully unable to respond to your request within the expected 48 hours. Because of this, your ticket has been closed in order to prioritize time-sensitive issues being reported during Early Access. If you have not yet found a self-resolution for your issue, we ask that you create another ticket after searching our Knowledge Base. Please also select the best category and sub-category pertaining to your issue for accurate delivery of your ticket.

We sincerely apologize this inconvenience and thank you for your understanding.

Thank you,
The SQUARE ENIX Support Center"

well, SQUEENIX, still missing my CE status and items. BUMP.

First mail is 1.0 CE Onion Helm that acknowledges I have 1.0 CE. The other two is the Moogle Cap and Cait Sith doll. Where is my 2.0 CE items and status on account services (mogstation)?

http://i.imgur.com/gewZFgH.jpg

The Onion Helm was a bonus item which was mentioned on a separate card within the CE Package. The package itself had 2 registration codes for the game itself. 1 on the booklet and the other on a "Guest Pass"-card. I can't tell for sure (since it's not mentioned explicitly on the card), but i believe that the code on the "Guest Pass"-card was one of a Standard version.

Quote:

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Originally Posted by Aldora

The Onion Helm was a bonus item which was mentioned on a separate card within the CE Package. The package itself had 2 registration codes for the game itself. 1 on the booklet and the other on a "Guest Pass"-card. I can't tell for sure (since it's not mentioned explicitly on the card), but i believe that the code on the "Guest Pass"-card was one of a Standard version.

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I've tried entering the code on the booklet itself on the Enter Bonus Code mogstation page. It says invalid for some reason. I've triple checked it and no I'm not getting the zero's and o's mixed up.

Hey there,
I would just like to confirm that you are, in fact, supposed to have the 2.0 CE since you own the 1.0 CE.

Proof that you are correct is stated here, on an official SE owned site and states:

Quote:

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Players Who Own the FFXIV version 1.0 Collector’s Edition

Players who own the FFXIV version 1.0 Collector’s Edition will receive the FFXIV: ARR Collector’s Edition in-game bonus items (Helm of Light, Baby Behemoth Minion, Behemoth Barding, and Coeurl Mount) for free. The in-game bonus items will be delivered via Moogle Letter when FFXIV: ARR launches.

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And seeing that you have an Onion Helm, the 1.0 CE item, not sure what the issue could be :s

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Originally Posted by SiegeOppa

I've tried entering the code on the booklet itself on the Enter Bonus Code mogstation page. It says invalid for some reason. I've triple checked it and no I'm not getting the zero's and o's mixed up.

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The thing is, you can't use the registration code of the game as a bonus item. The registration code is used for registering a "Service Account". The "Enter Bonus code" can only be used for registering items like the Onion Helm, the Cait Sith Doll, etc. If by any chance you have used the code from the Guest Pass leaflet, instead of the Booklet, then the chances are that you have registered a Standard version instead of the CE version (of which the code was mentioned on the backside of the booklet).

In that case, you need to contact the Support Desk about this issue. Which you have already done so according to your OP.

What they're trying to say is you just have to wait for support and no amount of bumping your thread will bump your ticket to the top. The support staff is probably just as swamped as the servers. Just be patient.

Quote:

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Originally Posted by Aeika

Hey there,
I would just like to confirm that you are, in fact, supposed to have the 2.0 CE since you own the 1.0 CE.

Proof that you are correct is stated here, on an official SE owned site and states:



And seeing that you have an Onion Helm, the 1.0 CE item, not sure what the issue could be :s

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yes, and I have all the proof to show I should have 2.0 CE items but still do not. I even received Fantasia the other day (albeit requirement is regular 1.0)

bump

Quote:

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Originally Posted by Doppio

What they're trying to say is you just have to wait for support and no amount of bumping your thread will bump your ticket to the top. The support staff is probably just as swamped as the servers. Just be patient.

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you serious? i've done my turn waiting just like everyone else. in fact i've waited longer than most people for a solution. + i've waited twice for chat support for couple hours each. i've sent in more than 2 email support tickets. none of that helped.. I need a support dev.