Purchased Collector's Edition but...

I purchased the collector's edition. I received ingame the Sith pet and the Moogle cap, but have not received my Coeurl mount and other items. I have seen numerous people riding Coeurls so I know they are being sent out. Why weren't my items all sent at the same time?

I specifically bought the CE version because of the mount only. I don't like riding ingame on a big chicken. Yes, I still have my receipt. Yes, I bought it directly from the Square Enix shop and not an independent dealer.

You have to go into the Mog Station https://secure.square-enix.com/accou...vc/mogstation/ and register your CE code. I had the same issue until I registered the code I received yesterday.

Well for me it's exactly the opposite, i'm 1.0 legacy player with collectors edition but I haven't received the Moogle Hat and Cait Sith Minion, but I do received the bahamut minion, coeurl mount,helm of light and the bahamut mount for your chocobo

how do u register the CE code on the mog station site?

It says my code is already registered. I double checked my receipt. My receipt clearly shows I payed for the Collector's Edition version with the mount.

Also, where do I select the subscription for the account. I have clicked on every link in my account to try to select a subscription but can not find one. I did find the purchase crysta and did that to try to use crysta to pay for the subscription but still can not find where to make it use that now. Ugggg....frustrating.

No awesome looking coeurl mount....gotta ride a silly chicken....game will lock me out in 2 more days even though I put 10k crysta on the account....very irritating.

Try getting your code, entering it, only to have it tell you it is an invalid code. Two full days of attempting to contact support have proven useless. Only time they even acknowledged me was when i sent a rage email after being "hung up" on three times when i finally got to number 1 in chat support. Phones are always busy, email takes weeks to be answered. No one seems to have any solutions for my issue and my "free trial period" ends in two days. I cannot even set up a subscription plan. I wonder if I should just take the 15 min drive to Los Angeles and go to the offices directly lol

Freakin hell that was a pain. All fixed.

How did you do this? I have same problem. I registered my code, and its says that i have standard edition with only cat and hat. WWhat i need to do to get my items?

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Originally Posted by Chichong

Well for me it's exactly the opposite, i'm 1.0 legacy player with collectors edition but I haven't received the Moogle Hat and Cait Sith Minion, but I do received the bahamut minion, coeurl mount,helm of light and the bahamut mount for your chocobo

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Those items are Pre-order only, not Collectors edition

I had a customer service person tell me to check my spam folder. My CE email was in my spam folder. It has a second code on it to use. Apparently the first code they sent me was for early access only. Once I entered the code from the email in the spam folder, everything else fell into place. I was able to set up the subscription. Then I relogged on the game and poof, moogle has a special delivery for me and I can ride my Coeurl in style. :D

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Originally Posted by Chichong

Well for me it's exactly the opposite, i'm 1.0 legacy player with collectors edition but I haven't received the Moogle Hat and Cait Sith Minion, but I do received the bahamut minion, coeurl mount,helm of light and the bahamut mount for your chocobo

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Just a heads-up, Chichong, the hat and minion are pre-order items for those that pre-ordered 2.0. Returning 1.0 players don't get those automatically. You would have needed to pre-order a copy of 2.0.
So you've received everything officially due to you.

So i need to sub forst before i can get my bonus items? And i have box version of CE.

I couldnt sub until I had the CE version listed as a platform in my account. I had to get the CE version code from the email that accidentally went to the spam folder. Once that code was entered on the account, it allowed me to set up a subscription. Then I had to relog in the game to get the items delivered to me in game.

So you have digital edition?

I am having huge issues registering my physical PC collectors edition as well. I have a 1.0 account. I have set up 90 days of subscription time. I registered the code on the Product Registration Card to my account. Yet I can not find anywhere to add my CE registration code. I have been told to click the "add platform" button but all that does is tells me to purchase a PS3 account and gives me a "BACK" button to click.

Sitting in queue for live chat for over an hour now... Started at 181 and am now 126.

This is so extremely frustrating.

Yes, I bought the digital CE version from the Square Enix shop.

damn. I have box version. And no idea what to do...

I also bought a digital version of the ce, but I have not received any emails with a new code. I have checked my spam folder. So, is it recommended that I attempt to contact customer service??

I am not happy about the possibility of being locked out of the game in 2 days....

You need the CE code, not the pre order code. If you purchased from SE they sent you a new code yesterday.

I must say, in playing all kinds of different MMO's this is the worst launch as far as account/server issues I have ever seen. I even launched Vanguard. Vanguard was play issues and broken stuff. I think I am more frustrated with the login/account issues. I have an early access code, a game code and a digital CE code. No explanation how to use it. I had to fumble on it myself and learn how to do it. I even bought the game twice because I couldnt get the first one to work. I can probably go back and activate it now, if I ever choose to, with what I learned.

I purchased my copy from gamestop :/

But where do you input the code I also had an email in the spam folder and in that mail I have to extra codes one that resembles the pre order code and another longer, so where do I redeem them? I have tried in the mpg station but there is only the bonus item redeem and when I put the code there it's says its invalid

Click on "Enter bonus code"

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Originally Posted by 55736572204e616d65

Just a heads-up, Chichong, the hat and minion are pre-order items for those that pre-ordered 2.0. Returning 1.0 players don't get those automatically. You would have needed to pre-order a copy of 2.0.
So you've received everything officially due to you.

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Well I also did pre - ordered the game ARR at my local game store and picked it up today (ps3 version) but they said they didn't get any extra vouchers for DLC so i'm wondering do I have to register the ps3 version to get those 2 items ?????

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Originally Posted by diagnostics247

I am having huge issues registering my physical PC collectors edition as well. I have a 1.0 account. I have set up 90 days of subscription time. I registered the code on the Product Registration Card to my account. Yet I can not find anywhere to add my CE registration code. I have been told to click the "add platform" button but all that does is tells me to purchase a PS3 account and gives me a "BACK" button to click.

Sitting in queue for live chat for over an hour now... Started at 181 and am now 126.

This is so extremely frustrating.

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You can't. As a 1.0 player you were NOT supposed to buy a full copy of 2.0. You were supposed to wait for the digital upgrade option.