I purchased the collector's edition. I received ingame the Sith pet and the Moogle cap, but have not received my Coeurl mount and other items. I have seen numerous people riding Coeurls so I know they are being sent out. Why weren't my items all sent at the same time?

I specifically bought the CE version because of the mount only. I don't like riding ingame on a big chicken. Yes, I still have my receipt. Yes, I bought it directly from the Square Enix shop and not an independent dealer.