CE items per character?

Hi guys,

Last night, I logged in to FFXIV for the first time in about a year. I was sad to see that there was no room for me to play my main character, but I went ahead and started a throw-away on a JP server to pass some time. When I found a Moogle, I was excited to see the CE items for ARR (1.0 CE preorder)! I snatched them up and put on my cool new Helm of Light. I also used the Couerl whistle and the Chocobo barding.

Next, I felt a sense of dread when I realized what I had done. I Google'd around some, and saw a post that reassured me that these items were per account, not character. HOWEVER, once I was able to log into my main character this morning, I rushed to the Moogle only to find no mail available for me.

Needless to say this is very disappointing. What can I say? I wasn't thinking about it and I was just excited to be playing, seeing cool new things, whatever. Does anyone have any suggestions? I can try calling SE support, but I am not holding much hope. :(

Bump. :( Wow this forum is busy.

Unless you linked the CE items to another service account, they are indeed tied to all of your characters. What you need to do is head over to the mogstation and verify that all permanent options are on ONE service account, and if not call SE support to link them for you. May take a little runaround, but they do have the ability to do so.

Edit: For clarification - CE/Preorder/Bonus items are tied to the service account. All characters under that service account will get the items. Service account is not the same as your SE account, they are a subsection thereof.

Hi Aver,

Thank you for the response. I was not aware of the difference between service vs SE account. It sounds like I may have an issue to straighten ouf, but that it should be fixable. You

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Originally Posted by Wincy

Hi Aver,

Thank you for the response. I was not aware of the difference between service vs SE account. It sounds like I may have an issue to straighten ouf, but that it should be fixable. You

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...have eased my mind greatly. Thank you!

P.S. Can't figure out how to edit the first post on mobile.

I just had a chance to go check out the Mogstation. Both of the characters in question ARE on the same service account. There is a 2nd service account, but it is inactive and has no characters attached. Does anyone have any ideas? Maybe I just don't get them from the Moogle again, the 2nd time?? Please see below for some copy/paste from the service account info. Wincy is my main, Druby was the throw-away I created on JP server last night (and used the bonus items on).

Other Received Bonus Items
・Onion Helm
・Helm of Light
・Baby Behemoth
・Behemoth Barding
・Coeurl Bell
・Legacy Chocobo Whistle

Character
Wincy Bahamut (Balmung)
Ogle Opolis (Sargatanas)
Druby Bahamut (Alexander)

Maybe the Helm of Light, Baby Behemoth, Behemoth Barding, and Coeurl Bell are only available to NEW characters?

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Originally Posted by Wincy

Maybe the Helm of Light, Baby Behemoth, Behemoth Barding, and Coeurl Bell are only available to NEW characters?

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I got them in my mailbox as an existing character.

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Originally Posted by Pyretta_Blaze

I got them in my mailbox as an existing character.

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Thanks, Pyretta.

Have you received them on multiple characters? Can you confirm what Aver said, that they are not just per-character?

Thank so much.

P.S. I have a ticket open (via email) with SE now, and I will let everyone know what I hear back.

I got them for two chars my friend my toon drizzt on anima jp server and two eggs on midgard

I'm sorry to tell you, but I've received the CE items on my Legacy toon and two other new toons.

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Originally Posted by TwoEggs

I got them for two chars my friend my toon drizzt on anima jp server and two eggs on midgard

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Thanks, TwoEggs.

I am starting to wonder now if it just takes a while for the mail to arrive. Maybe they will have arrived by the time I get to play next..

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Originally Posted by Gogatsu390

I'm sorry to tell you, but I've received the CE items on my Legacy toon and two other new toons.

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Don't be sorry, this is great for me to hear. It means there is something that can be addressed by SE, if needed. I would be upset to learn that the items are for only 1 character, and I had no way to fix it.

Did you get them from Moogle Mail each time? ALSO, did you do anything special to register the items? I never did anything except log in with my old account.

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Originally Posted by Wincy

Thanks, TwoEggs.

I am starting to wonder now if it just takes a while for the mail to arrive. Maybe they will have arrived by the time I get to play next..

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I understand I may be asking a stupid question, but have you logged out from the character in question and logged back in? That's what the majority of people are having to do to get the mail to show.

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Originally Posted by Aver

I understand I may be asking a stupid question, but have you logged out from the character in question and logged back in? That's what the majority of people are having to do to get the mail to show.

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Not a stupid question. I did log off and back on. But I will try again when I'm back home. Crossing my fingers that the items will be waiting for me!

Just to confirm for everyone, those items are definitely account wide (like everyone else said). They were waiting for me when I logged on like 5 mins ago. I was also able to claim them on a 2nd throw-away character I started last night, since I'm still unable to log into my main during peak times.

Sorry for the big to-do over nothing, and thanks to everyone.