No such thing as perfect launch.

Why should SE risk hundreds of thousands of dollars especially in their circumstance? Why should they invest in more servers not knowing exactly how many are actually going to stay after the first week?

There has never been an MMO launch in history that did not have server issues in the first week. The most successful of them all, World of Warcraft had server issues that were just as bad.

Now that you all decided you're going to stay because the game is amazing, they will add more servers and spend more on their data centers.

Yep, the first couple weeks always are bad. Once SE looks at the numbers they will quickly implement a solution.

I believe people have been referencing gw2 as to a good launch to a game.

but still I agree with you, people QQ too much. They act like they're lives are ruined and their money stolen, because they can't play a game constantly the week it comes out
and the few days before it did.

and to add, yeah i don't think I've ever played a well-known mmorpg that had a smooth start(never played gw2 btw)

My friends and I think this game is going to be extremely successful for a very long time. It seems like the ARR team got it right. They have a very good understanding of catering to the casuals and hardcore gamers at the same time. This game is like a modern version of FFXI. It's so good.

Why should they risk hundreds of thousands of dollars in lost subs? You can get rid of servers, but you can't always bring in more players. You only make one first impression, and unfortunately they haven't made a good one so far. Don't get me wrong i'm not the type to throw a hissy fit, and quit just because of some errors in early access (and 1 day of actual launch), but i know plenty of people who will, and I can't blame them for it. Their entitled to their opinion like the rest of us. Just wish they were more action and less talk....

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Originally Posted by Tenku

Why should SE risk hundreds of thousands of dollars especially in their circumstance? Why should they invest in more servers not knowing exactly how many are actually going to stay after the first week?

There has never been an MMO launch in history that did not have server issues in the first week. The most successful of them all, World of Warcraft had server issues that were just as bad.

Now that you all decided you're going to stay because the game is amazing, they will add more servers and spend more on their data centers.

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You do realize that the servers are likely just VMs on a host, and not bare hardware. There is hardly a cost associated with bringing additional VMs online. If the servers aren't virtualized, then there is one point of failure right there.

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Originally Posted by Tenku

Why should SE risk hundreds of thousands of dollars especially in their circumstance? Why should they invest in more servers not knowing exactly how many are actually going to stay after the first week?

There has never been an MMO launch in history that did not have server issues in the first week. The most successful of them all, World of Warcraft had server issues that were just as bad.

Now that you all decided you're going to stay because the game is amazing, they will add more servers and spend more on their data centers.

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GW2 Launch was flawless.

That said, people shouldn't be putting these lecturing types post up - you're not going to change anyones mind and just create more tension. If you want to make a change make a positive post.

This ain't it.

You're right that there's no such thing as a perfect launch, but there are a lot of rungs between hot mess and perfect, it would've been nice if they had hit any one of them. Sorry guys, this was bad. That doesn't mean it's not going to get better, but when you guys keep posting threads like this all you do is embarrass yourself.

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Originally Posted by Vackashken

GW2 Launch was flawless.

That said, people shouldn't be putting these lecturing types post up - you're not going to change anyones mind and just create more tension. If you want to make a change make a positive post.

This ain't it.

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So true. I don't know what the total per-server player count is for FFXIV, but as a sysadmin, I've been at the helm of many releases that went without a hitch where we were having tens of millions of devices contacting each server cluster daily. Coming out and saying "there is no such thing as a perfect launch" is asinine.

First impressions are important to new customers and clients, any customer service world member or anyone with real money understands this concept. No MMO launch has been perfect but there is a severe and drastic difference between a launch with one or two problems, and a launch with three or four game locking, server crashing inducing problems.
For your sake and mine, you want these people to stay and wouldn't antagonize them for no reason. Why? Again, real world, they are money plain and simple.
More Money = More support = More upgrades = more content.
Less Money = Cut support = Cut upgrades = less content (In 1.0 Case "BOOM")
Sure, they can add more after the fact but that doesn't change the initial image and potential loss of income due to something that -->COULD<-- have been minimal has already taken effect

How about look at the positive side. The server issues were due to too many players. That's a good problem to have.

The people saying you only get one chance to make a good first impression. Well, if those players quit because they couldn't get into the game for a few hours or the first few days of early access or launch, they probably wouldn't have stayed in the game very long. The first impression should be based on the actual game itself.

For those of you claiming GW2 had a perfect launch, try using Google. https://forum-en.guildwars2.com/foru...-Start-problem

There is no such thing as a perfect launch especially because it's all subjective. Something that is perfect for you is not necessary perfect for somebody else.

Most successful MMORPG to date with launch issues:

http://www.tentonhammer.com/wow/edit...-launch-of-wow

GW2 was not a flawless launch. GW2 had some bugs and server issues as every game does.

People seem to look back with rose-tinted glasses sometimes. Iv heard some complete nonsense about so called good MMO launches. The Majority will usually have a good launch and not be effected but there are always a minority who have prolems, as is the case with this game.

Just because those with issues are the ones shouting about it on the forums, does not mean that everyone is having those issues.

The large majority of people are on servers that dont have issues or at worst have a 30 second quewe or a few quick failed log in attempts before it works.

I myself am on Moogle, the server that has been most full and spent most time with Character Creation closed. Yet having my character already created before this, iv been able to play plenty and when i have had the 90000 or 1017 errors, it hasnt lasted long in most cases and iv never been in a quewe for longer than 30 seconds.

I do not understand threads like these, what are you even trying to say? The smart move is to make enough players quit so the servers are stable?

Do you even realize how dumb that sounds? WoW doubled their server capacity after 1 week, tripled in the first month. You think they became the 'most successful' by saying "Screw you loyal customers, we dont like spending some of the money you gave us!". Get real...

It is growing tiresome having to sit through the white knight heroics of people who just want to talk to hear themselves speak. These issues need to be addressed, they need to be fixed, and SE needs to work hard at repairing a very terrible first impression.

I bought a friend this game, she couldn't log on at all. When she finally could, the server I play on was full and she could not create a character. 'Sometime' in september, she may or may not be able to transfer a character over to where I play, for an additional cost. Do you even understand how absurd that is?

^ Has it been a week? It's been a few days and they are already adding servers as we speak. Why don't you read their announcements? Your assumptions are "absurd". If she was patient and actually read their announcements, she would've been able to create a character on the server you're on. They locked those servers so that YOU can play on a server that didn't constantly crash while they worked on improving the hardware so that it could hold more people.

The ones who cries wolf are usually the ones that are the sheep. Just look at all the users who are crying about the problems. Most of them are legacy players that have level 50s already. It's like crack for them. They have to have it NOW! Don't give it to them now, but they'll still come back because they are addicts.

Bizzybeast, you got to level 26 and it's only been 24 hours after the official launch. I'm glad you're enjoying the game.

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Originally Posted by Tenku

Why should SE risk hundreds of thousands of dollars especially in their circumstance? Why should they invest in more servers not knowing exactly how many are actually going to stay after the first week?

There has never been an MMO launch in history that did not have server issues in the first week. The most successful of them all, World of Warcraft had server issues that were just as bad.

Now that you all decided you're going to stay because the game is amazing, they will add more servers and spend more on their data centers.

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+

Wow, talk about a fanboi... look, this is their 2nd shot at this game, and there have been plenty of mmo's that have launched recently without server issues, there really is no excuse. And don't you find it amazing that the JP servers had no issues?

Community makes an MMO. You cannot have community if half of your LS/Guild/FC is stuck trying to log in. What good is it to hype up the game, tease friends with the beta, and then have them buy the game with zero possibility of jumping on the same server that you play on?

It would be really awesome to have the application architecture such that many servers operate a given zone, to the extent that a single world could house every single player in the community. The ramifications are many, specifically that you'd have to have a large enough world with enough content to prevent everyone from being in the same place at the same time and bogging down the clients. More content and a larger world are both good things for the player. Maybe if SE makes it through this, we can look forward to a truly epic future FF MMORPG...

... or if Yoshi manages to work his magic, he may end up transforming this game once the code is optimized and the hardware limitations are eased.

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Originally Posted by Tenku

The people saying you only get one chance to make a good first impression. Well, if those players quit because they couldn't get into the game for a few hours or the first few days of early access or launch, they probably wouldn't have stayed in the game very long. The first impression should be based on the actual game itself.

For those of you claiming GW2 had a perfect launch, try using Google. https://forum-en.guildwars2.com/foru...-Start-problem

There is no such thing as a perfect launch especially because it's all subjective. Something that is perfect for you is not necessary perfect for somebody else.

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That's from seven months ago, GW2 launched a year ago, strangely enough exactly a year ago. A quick google search would have told u that...... All things considered GW2 had about as flawless of a launch as you could have, i believe they had some latency issues in WvW and a a karma bug that resulted in a few bans, but nothing like this.

Saying that people who quit over this wouldn't have stayed is also completely baseless, and holds no merit. All you could say with certainty is they lost a potential customer.

Also no-one cares that WoW had issues, This is 2013 , not 2004. Besides WoW was unlike anything that had been seen at the time. This, while a great game, is nothing revolutionary and has no excuse for how unprepared they were.

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Originally Posted by Swick

That's from seven months ago, GW2 launched a year ago...

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http://www.neoseeker.com/news/20600-...-direct-sales/

Level 32 archer, glad you're enjoying the game. You can't say with certainty that they lost a potential customer because those who bought the game will try to play it regardless of issues during the first few days of launch. The ones who returns the game due to these issues are the ones that probably wouldn't have lasted long in an MMO anyways. zenmetsu is a legacy player with a level 50 and he's saying stuff like "with zero possibility of jumping on the same server that you play on". They only lock the servers temporarily throughout the day to maintain server stability. My friends were able to get on Excalibur just fine after trying again a few hours later.

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Originally Posted by Tenku

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Level 32 archer, glad you're enjoying the game.

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Stop using people's level as an indicator as to whether or not they are enjoying the game, you look like a bloody fool. You do not know if they were in 1.0 or not.

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Originally Posted by Tenku

http://www.neoseeker.com/news/20600-...-direct-sales/

Level 32 archer, glad you're enjoying the game. You can't say with certainty that they lost a potential customer because those who bought the game will try to play it regardless of issues during the first few days of launch. The ones who returns the game due to these issues are the ones that probably wouldn't have lasted long in an MMO anyways. zenmetsu is a legacy player with a level 50 and he's saying stuff like "with zero possibility of jumping on the same server that you play on". They only lock the servers temporarily throughout the day to maintain server stability. My friends were able to get on Excalibur just fine after trying again a few hours later.

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You clearly don't understand the term potential. Any one who got a refund, was a POTENTIAL customer lost period. Everyone who was deterred by customer service, or poor communication or even the (unfair) metacritic score that is as low as it is thanks to the server issues, is a potential customer lost. The fact that such sites as IGN and other gaming sites can't provide video or coverage thanks to the server issues is a potential customer lost. This is a big deal believe it or not. Also not everyone has the time to try again in a few hours. Some people actually work, or have other obligations, and currently squares giving them the equivalent of the middle finger.

Its bad business practice, plain and simple, and i hope for their sake that they can rectify it.

Hey Hey Hey Sir! We do not take kindly to your "facts and truths" around here. We rather listen to the incoherent ranting of so called veteran gamers which we obviously know are liars and have never been in any mmo launch. So dont break their spirits with your facts buddy and let them continue to live in their blissful ignorance and their follower mentality cause none of them the motivation or know how to come up with something new other then complain about something that happens in most mmo launches


woot my first post!

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Originally Posted by FatherKolgrim

Hey Hey Hey Sir! We do not take kindly to your "facts and truths" around here. We rather listen to the incoherent ranting of so called veteran gamers which we obviously know are liars and have never been in any mmo launch. So dont break their spirits with your facts buddy and let them continue to live in their blissful ignorance and their follower mentality cause none of them the motivation or know how to come up with something new other then complain about something that happens in most mmo launches


woot my first post!

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33 Lancer. Nice to see your enjoying the game.... WAhahahahahahahahah!!! Sorry i couldnt resist. Good first post bud :)

We should just let these so called veterans have their say, its difficult being an OAP in a new game :P

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Originally Posted by Tenku

Why should SE risk hundreds of thousands of dollars especially in their circumstance? Why should they invest in more servers not knowing exactly how many are actually going to stay after the first week?

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Because they risked MILLIONS of dollars scrapping V1 and developing V2, Yoshi said at the outset a V2 failure could actually destroy the company .. THAT's why they should have invested in spare capacity easily and quickly deployed, they can't afford the dire PR this is generating ATM.