Physical Collector's Edition woes

I've looked everywhere on these forums for an answer and if i missed one I apologize. I preordered the Physical Collector's Edition for PC from Square-Enix's website way back in june. had the early access codes, everything was fine. Then the game launches, and i go to check my account i've got 3 days left of "free" play. Now I know i need my code from the physical copy...HOWEVER...I check on my order from "findmyorder.com" and it says my order is "nontraceable"...does that mean it's not even shipped yet? it's frustrating because I'm reading about other people that recieved theirs already. As for tech support I haven't even recieved a confirmation notice about my ticket and I sent one 6 hrs ago.:mad:

I believe some orders were actually cancelled by SE and other retailers due to lack of copies to ship. I have no idea if that's what is occurring with your order but it could be one explanation.

wouldn't i recieve an email then to say my card's been refunded or that the order was cancelled? :( because if they cancelled it they kept my money. :mad:

I was happy that mine shipped to me today, until I opened the box :( http://i.imgur.com/pQcEypk.jpg

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Originally Posted by somewpgguy

wouldn't i recieve an email then to say my card's been refunded or that the order was cancelled? :(

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I've only really read a couple of the people's descriptions of what happened after cancel. Some were scheduled to be shipped a regular edition and get a refund for whole purchase as an apology. I doubt with the horrible problems going on now with servers they would waste their time refunding anyone in a timely manner but I don't know any other information for you sorry.

it's ok, thanks for what you could give Laronvas...just very frustrating...$90 down the drain.

and what's worse, there's no phone number for tech support so you have to wait (possibly indefinitely) for someone to bother getting around to your email. With the number of problems going on they're probably just auto deleting them.

at least you GOT a copy :( did you order directly from SE's store? or from some other site?

from SE's store, yeah.. you'd think after how much money we pay for the products they would ensure more care when shipping.. Hopefully yours arrives in the pristine condition that you paid for :/

did you get a message that is was shipped?

Mine was shipped and had the same "cannot be tracked" message, but it arrived today.

they should normally inform you if your one of the unlucky to have gotten canned by lack of supply.

no mine just says "not traceable"

Mine shipped however was delayed because of weather...(IN California where it's sunny, makes no sense to me), but anyway I only got a tracking number by going through that findmyorder website and trying to recover my password which finally it replied and in the email it had the tracking number in it. You can try that.

somewpgguy

If you really want the game you should go to a retail chain and ask if they have any CE's left. They will probably tell you no but then ask if they have any on reserve that are awaiting to be picked up. With the current problems that are going on I'm sure there are a few people waiting to see what happens with the servers. Unless customers @ Gamestop for instance paid 100% their copies are only guaranteed to be held for 48 hours. My store personally chooses to hold MMO CE's for a week minimum unless fully paid just because we all play MMO's and understand how much people cherish MMO CE's and they become rare quick.

Keep your receipt and leave the package sealed until you clarify what SE is actually doing with your order and you'll usually have 30 days to return the CE to a brick and mortar store for a full refund.

mine was shipped, got a tracking number but it has not updated tracking info since last friday i think and it says it was a few states away, no idea whats going on and really starting to wonder whats up with the mail. i swear the usps is about as unreliable as they come, i would have gladly paid more to use ups or someone else for sure.

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Originally Posted by somewpgguy

no mine just says "not traceable"

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sounds like they no longer have your order then.

best bet is to get your order confirmation and try to get in touch with *gasp* SE customer support.
Digital river is just some front for the distribution so they do very little in terms of customer service.

ya i'm going thru findmyorder but it just says order's "not traceable". As for the ebgames (i'm in canada), I live in a small town and the nearest one's a cpl hrs away so it's not viable to travel that far in case mine shows up a week or month from now. I just wish there was some info on the delay somewhere. Thank you all for the information, maybe it'll come tomorrow...if not, well guess i'll go back to WoW.

digital river's order look up is about as broken as they come. i do a search and it gives me a completely different order than i asked for, so i have no idea how to look it up and they have yet to return my email from like 12 hours ago lol.

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Originally Posted by Hatori_Elric

digital river's order look up is about as broken as they come. i do a search and it gives me a completely different order than i asked for, so i have no idea how to look it up and they have yet to return my email from like 12 hours ago lol.

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i had preordered back in june but digital river claimed i never had an order til middle of july...until i found a 3rd party site with their phone number on it. 15 minutes later "oh look, here's your order" >.>

i look up my order and instead of my ff14 order, it pulls up my assassin's creed 3 order from ubisoft months before... i'd say someone dropped the ball with that...

I pre-ordered a copy over a month ago on Amazon, and was just informed today that my order was canceled and I would get a refund. Suffice to say I was upset. I wouldn't expect any recourse, as Amazon pretty much said I'll get my money back end of story. I sent an e-mail to SE, but haven't gotten a response.

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Originally Posted by somewpgguy

i had preordered back in june but digital river claimed i never had an order til middle of july...until i found a 3rd party site with their phone number on it. 15 minutes later "oh look, here's your order" >.>

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really? did they confirmed your order was still on the way?

We need to make a sticky thread with "good customer service phone#" as topic... with DR's # giant bold and red.

well i've got my fingers and toes and anything else that will cross that my order shows up by the end of the week or i'm gonna track down SE's phone number....and with luck someone will answer lol

happy to give it lol. and yes it did say the order was still on the way.

i wish i knew where my package was, idc if it was delayed for some weird reason as long as i know where it is and if it will show up. i assume since i got a tracking number and was told it shipped that it really did and was not canceled or something.