I've been repeatedly trying to apply my visa card to my account for payment update and also the Collectors Edition upgrade, and may I add the card is in good standing and has money on it, but no matter which card I use I keep getting an error 401 for payment. Does anyone else have this problem or is this something I have to contact Square about directly?
Mogstation Debit/Credit Registration
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08-27-2013, 05:21 PMxXHalloweenTrixXxMogstation Debit/Credit Registration
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08-27-2013, 07:23 PMAelthar
I'm having the same issue with my Mastercard pre-paid.
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08-27-2013, 09:50 PMDaedian
Same probs on my end with my VISA Debit
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08-28-2013, 01:22 AMxXHalloweenTrixXx
Contacted my bank and they are not blocking the transaction... So its on SE's end for this one... Placed in a support ticket and of course there great customer service phone line has been busy pretty much all the time. Not sure why SE constantly has the worst customer service out there.
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08-28-2013, 05:57 AMxXHalloweenTrixXx
SE's phone lines must be hammered or calls are being ignored, cause I've been trying all day and no dice. Its been busy signals all day.
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08-28-2013, 06:01 AMmjk
Added my cc with 0 issue. Had to disable no-script though.
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08-28-2013, 06:03 AMxXHalloweenTrixXxDisable No-script? How exactly do you do that? I will try anything really...Quote:
Originally Posted by mjk
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08-28-2013, 06:07 AMmjk
No-script is a firefox addon that blocks a lot of stuff (I use it for security reasons :))
Maybe try a different browser? I run IE + firefox at home, usually can find one that works for most sites. -
08-28-2013, 09:27 AMRomoSin
I am having the same error. I think it has something to do with the SE account not matching the CC info. Which is bullshit because I use two last names on my CC and I only put one last name on the SE account. Now I can't pay, I can't refund AND I need to cancel my account in order to create a new one to get the CE and lose all my character progress.
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08-28-2013, 03:21 PMAeltharI don't think that's the case. I have matching names on my game account/cc and still having the same issue.Quote:
Originally Posted by RomoSin
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08-28-2013, 03:33 PMWoobiesI'm not giving them any payment information or signing up for a sub until I know I will be able to reasonably play the game without limited logins, 1017 errors, character creation restrictions and all the wonderful DC errors that occur.Quote:
Originally Posted by xXHalloweenTrixXx
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08-28-2013, 04:43 PMdstyle
i think i read somewhere that during the free-trial/days period, they won't be taking any payments...
i could have just imagined that for some reason from all the stress im getting due to my computer blacking out randomly every 15-30 min of gameplay -
08-29-2013, 02:00 AMxXHalloweenTrixXx
Well I woke up early and spammed called SE and finally got through but only to be told their was no issues on their end. I was further told people who are making purchases outside from the country of their credit card are blocked due to their said complex billing system they are affiliated with that they cannot overwrite or white-list your account. I am overseas right now on vacation so I guess that raised a flag on my purchases but I'm glad that it wasn't an issue with my card but that doesn't really help me when I want to setup my account for purchases and a digital upgrade to Collectors Edition.
The alternative means I was told to pay for services was Digital Game Cards: Ultimate Game Cards. Then you add Crysta with it. -
08-29-2013, 02:22 AMAlexSkylark
My account is Brazilian, and my CC is from the UK. I'm having the same problem, so I'm guessing it has something to do, yes, with the account info and the credit card info being different...
Also, I'm not able to buy crysta because of an "error 11000" ebery time I try.
And I'm also not able to register with UltimatePay because of problems with their website.
I have 13 more free days to play... after that I'm REALLY fearing for my sub... =\ -
08-29-2013, 02:41 AMxXHalloweenTrixXxHave you tried buying a Digital Ultimate Game Card from any of the following? Its suppose to be a Email Delivery Code and they might be a bit more lax with the whole billing security.Quote:
Originally Posted by AlexSkylark
http://www.walmart.com/ip/Ultimate-G...ivery/21310090
http://www.offgamers.com/ultimate-ga...-5004-5005.ogm
http://www.pcgamesupply.com/buygames...ate-game-card/ -
08-29-2013, 02:47 AMntall1
You should all be on your EA access, or 30 free days from purchase access. What is the rust to attach payment info to the account yet?
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08-29-2013, 03:13 AMAlexSkylarkDo you know how to REDEEM those cards? I've had a look on those but the "redeem card" link just sends me to the account management site... do you know WHERE to redeem the card there?Quote:
Originally Posted by xXHalloweenTrixXx
EDIT: I found out that info... seems like you redeem those by turning them into crysta. Problem is that, like I said above, I'm getting a "Technical error 11000" when trying to add crysta to my account. /cry
EDIT2: Found out what's wrong wiht my account... apparently I can't buy crysta because the game isn't registered to a country where such things are possible. FML. I lose. I'll have to create another account, and lose all my chars... I'm glad I didn't use up the game code I got when I bought the game (didn't have to, I'm a 1.0 non-legacy who purchased a copy by mistake)