Mog Station explained, Q&A. CE Items, "Days Remaining", etc.

Mods, if you're reading this:
Please sticky this thread! Also move or copy it to General Discussion if possible! (I can't post there yet)

All members:
Please help me keep this bumped! I will update questions as more are asked.

Link to the Mog Station:
https://secure.square-enix.com/accou...vc/mogstation/

Q1:- I had version 1.0 (legacy or not, doesn't matter) and bought the PS3 version, yet the Mog Station is only showing 15 or less days remaining! Shouldn't the free 30 days from buying the PS3 version be added?
A1:- Yes. There are two possible reasons why it won't show the additional 30 days though:
1 - If you bought FFXIV:ARR off the Playstation Network (PSN) itself, then re-login to the game from now until whenever you want. It will ask you to resync your accounts, and after doing so, it will add the 30 days from buyng the PS3 version on the Mog Station.
2 - If you bought the Physical or any non-PSN version of the PS3 game, you must wait until you get the box itself. Inside the box along with the instruction manual will be a leaflet containing the code. After applying the code, it will add the 30 days from buying the PS3 version on the Mog Station.

Q2:- I had version 1.0 (legacy or not, doesn't matter) and bought the PC version, yet it is only showing 15 or less days remaining! Shouldn't the free 30 days from buying the PC version be added?
A2:- Sadly, from everything I've read, no. If you had 1.0 and you buy any version of the PC edition, you will not get another 30 free days, you must buy the PS3 version to do so.
Q2.5:- Can't I just make a new PC account and get 30 free days on PC that way?
A2.5:- Yes, of course. Keep in mind that by doing so, all your characters and bonuses you got from 1.0 related things will NOT be available to you.

Q3:- I have a 1.0 account non CE, and I bought the PS3 CE edition. How can I apply the CE items to my 1.0 account?
A3:- You can, and here's how:
1 - If you bought FFXIV:ARR off the Playstation Network (PSN) itself, then re-login to the game from now until whenever you want. It will ask you to resync your accounts, and after doing so, it will show the CE items for your account on the Mog Station.
2 - If you bought the Physical or any non-PSN version of the PS3 game, you must wait until you get the box itself. Inside the box along with the instruction manual will be a leaflet containing the code. After applying the code, it will show the CE items on your account.

Q4:- I have a 1.0 account non CE, and I bought the CE PC edition for A Realm Reborn. How do I apply the PC CE items to my standard 1.0 account?
A4:- You can't. SE has not made this possible yet, and has not said anything if they will in the future. You will either need to make a new account to get the CE items, or return it, get your money back, and buy the PS3 version if you want to apply the CE bonuses to your 1.0 account.

Q5:- What happens if it only shows 4 or less days remaining, and the only code you registered was the preorder code?
A5:- 4 or less days remaining means that you are not a 1.0 player (no free 15 days), and you only got the preorder but have yet to register the full game. The full game is what gives the 30 free days of gametime. The "Early Access" period was extended until August 30th according to a post on the Lodestone, meaning that in 4 or less days (depending on the date you read this) Early Access expires for you. You need to register the official code once you get it to get your 30 free days.

Q6:- I have two service accounts (system is irrelevant), and plan on using the product code from my already purchased copy for Account "A". I initially planned on purchasing another product code from SE for the Account "B" at launch, but I haven't heard or seen any info regarding when I'll be able to do that. I just hope that Account "B" will remain intact (with all characters) until I can purchase another code.
A6:- Yes, Account "B" will have all your previous characters still, SE will not delete any characters no matter how long an account is inactive. Also, You can apply any code to any account at any time after August 27th in your region, so long as there isn't maintenance or the like. The only reason you couldn't get a code from SE itself is if SE has literally stopped selling keys for a brief period of time because they are sold out.

Again, I will add more questions as they come up. Ask away.
Also, please click the "Like!" button in this post on the lower right corner of it if it helped you out, I'd appreciate that.

What happens if it only shows 4 days remaining and the only code you have was to register the pre order? not really sure on how to get 30 days let alone 45 days sub. I cant use the pre order code as it says its been used..

Im really confused!

http://s24.postimg.org/w214rwan9/Capture.jpg/

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Originally Posted by Alpha-White

What happens if it only shows 4 days remaining and the only code you have was to register the pre order? not really sure on how to get 30 days let alone 45 days sub. I cant use the pre order code as it says its been used..

Im really confused!

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Wait for your retail key to arrive.
If you bought it digitally, the place you bought it from should give it to you in the next few days.
If you bought a box, wait for that.

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Originally Posted by Alpha-White

What happens if it only shows 4 days remaining and the only code you have was to register the pre order? not really sure on how to get 30 days let alone 45 days sub. I cant use the pre order code as it says its been used..

Im really confused!

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Added and answered.

I have two service accounts, and plan on using the code from my retail copy for the first one (will pick up tomorrow or Wed.). I initially planned on purchasing another product code from SE for the second service account at launch, but I haven't heard or seen any info regarding when I'll be able to do that. I just hope that the second account will remain intact (with all characters) until I can purchase another code.

Have I missed any news that might shed some light on my situation?

Update: I had no issues applying my retail code to service account "A" yesterday (I didn't really expect any). I was hoping I would be able to purchase another code afterwards, but the option just doesn't exist right now. I submitted a ticket before I remembered posting here, so I'll just wait for a reply for now. The suspension of digital download sales is probably tied in to the lack of an additional code purchase option (as stated above), so I expect to get a reply stating such.

I'm hoping I'll be able to use the second service account for mules until I can start multiboxing, but I can wait to test it.

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Originally Posted by fixitman

I have two service accounts, and plan on using the code from my retail copy for the first one (will pick up tomorrow or Wed.). I initially planned on purchasing another product code from SE for the second service account at launch, but I haven't heard or seen any info regarding when I'll be able to do that. I just hope that the second account will remain intact (with all characters) until I can purchase another code.

Have I missed any news that might shed some light on my situation?

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Added and Answered.

Okay so, since I got my CE.
I reg whatever code, into my PSN?
Is said code in E-mail or somewhere in my CE? Didn't really look at it lol.

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Originally Posted by Arriverderci

Okay so, since I got my CE.
I reg whatever code, into my PSN?
Is said code in E-mail or somewhere in my CE? Didn't really look at it lol.

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I need clarification before I can help you:
1 - Did you get the PS3 CE box or PSN digital version?
2 - Did you have a 1.0 account?

What if you go to register your PC CE game code and it says it is already registered? (non 1.0 account)

If you upgrade to digital CE today, does that technically count as "pre-order"? I am 1.0 Legacy, if that matters.

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Originally Posted by Sigma_Draconis

What if you go to register your PC CE game code and it says it is already registered? (non 1.0 account)

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Contact support here for NA: http://support.na.square-enix.com/index.php or here for EU: http://support.eu.square-enix.com/index.php
That is not something that can be fixed except by support, as only Error Code 3 was the only one caused by Congestion. Any other error is a legitimate problem that can only be helped by them.
As that is not a FFXIV problem, and is a common problem with any game launch that uses keys, it doesn't need to be added to the OP.

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Originally Posted by Gidonoidon_Sur

If you upgrade to digital CE today, does that technically count as "pre-order"? I am 1.0 Legacy, if that matters.

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I do not know the answer to this, nor could I find anything saying it. If someone find a true answer to this, I'll add it to the OP list.

ok so my friend is trying to play. she bought 1.0 and played. deleted her character not her account. she gets the game for free but how does she start playing again? the mog station says she doesnt have ffxiv registered but on the old square enix account management it says it is registered

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Originally Posted by Zyketor

Contact support here for NA: http://support.na.square-enix.com/index.php or here for EU: http://support.eu.square-enix.com/index.php
That is not something that can be fixed except by support, as only Error Code 3 was the only one caused by Congestion. Any other error is a legitimate problem that can only be helped by them.
As that is not a FFXIV problem, and is a common problem with any game launch that uses keys, it doesn't need to be added to the OP.

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I think I may have better luck getting Gamestop to issue me a new key. As I am still waiting to hear back from SE about another, unrelated issue that I opened a ticket for about a week ago. Thanks though. =D

A bit of Legacy pricing info: {gosh this is gonna piss non-legacy ppl off again}

• 30-day ~ $9.99
• 90-day ~ $8.99
• 180-day ~ $7.99

Wasn't expecting a further discount, but I'll certainly be taking advantage of it! Will be purchasing 6-month blocks of time for sure! A whole year for only $96.00, frick yeah!


Yes there are 90 and 180 day discount pricing blocks for standard accounts too.

^As a non legacy player, if there comes a time when we can actually play this game as we are supposed to, that would definitely piss me off. Is there a discount system for non legacy?

I think this calls for a Non-Legacy 9.99 ~ 360 option (119.88 / 360) instead of the 12.99 ~180 (77.94 (155.88 / 360)).

... Sure, by this math, you could say that Legacy could get 6.99 ~ 360... (83.88)... I'd be fine with that.

Quote:

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Originally Posted by Zyketor

I need clarification before I can help you:
1 - Did you get the PS3 CE box or PSN digital version?
2 - Did you have a 1.0 account?

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I have the real CE box. [Physical.]
And no.

I am a FFXIV v1.0 owner. I could play in beta phase 3 and 4. I have the updated beta phase 4 client installed. When I try to log in, i get the message

"No valid or active account is availeble to play FINAL FANTASY XIV. A Realm Reborn.
Proper registration through the FINAL FANTASY XIV: Mog Station is required"

On the Mog Station, I see

"Account Status. Final Fantasy XIV 1
FFXIV. A Realm Reborn - Beta Test Windows(R) is registred to this service account.
Account Type. None
Subscription: Inactive
You have no Veteran Rewards"
I see the name of my beta phase 4 character and there is a FFXIV symbol to click. Doing so forwards to Account Services where I am prompted to register a 20-digit code. I enter my FFXIV v1.0 registration code I get the message that this code is already registred.

I have recived no code or other information from SqEx. I see that others are in the same boat as me and that others like me can log in and play without problems.

Please advise.

Has anyone actually received an ARR code via email that purchased the digital download directly from square enix yet?

EDIT: It went into my spam folder.

Excellent thread, thank you! Maybe you can help me with my question.

I was in beta phase 4 and currently have 3 days left of early access on my PS3 account. However I ordered my copy of the game from amazon and it won't be arriving until September 3-9th (I swear amazon guaranteed arrival on release day...but that's a different problem)! I'm worried that once my handful of free days end I'll end up having a week down time while I wait for my games to arrive. Is there any work around for this that you're aware of?

Thank you very much for your time!

I bought the PS3 Physical CE, and when I go to this website http://preorder.na.finalfantasyxiv.com/ and receive my code, it doesn't work when I try to redeem it off the psn. I'm a non-legacy player if that matters. I have my CE items I just need my preorder items.

I only have one account. When I log into the Mog Station, it says that I only have one character which is on Tonberry (JP). It does not show the five characters I have on NA/EU servers.
Luckily I can still play with them though.

Wonderful service thank you very much! We will keep you bumped. :)

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Q4:- I have a 1.0 account non CE, and I bought the CE PC edition for A Realm Reborn. How do I apply the PC CE items to my standard 1.0 account?
A4:- You can't. SE has not made this possible yet, and has not said anything if they will in the future. You will either need to make a new account to get the CE items, or return it, get your money back, and buy the PS3 version if you want to apply the CE bonuses to your 1.0 account.

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Well this is rubbish. I bought the PC CE thinking I could add the items to my V1.0 character. It was never mentioned anywhere we couldn't do this. Feeling robbed/misinformed/defrauded

I have a 1.0 non legacy account. If I upgrade it to digital CE will I get 30 days game time?

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Originally Posted by Kiat

Well this is rubbish. I bought the PC CE thinking I could add the items to my V1.0 character. It was never mentioned anywhere we couldn't do this. Feeling robbed/misinformed/defrauded

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Mail Support, the intention was you didn't need to pay the price of the base game twice is what I'm guessing.

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Originally Posted by Kiat

Well this is rubbish. I bought the PC CE thinking I could add the items to my V1.0 character. It was never mentioned anywhere we couldn't do this. Feeling robbed/misinformed/defrauded

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Same here, it would of be nice for very early heads up and instead what I got was this

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Q4:- I have a 1.0 account non CE, and I bought the CE PC edition for A Realm Reborn. How do I apply the PC CE items to my standard 1.0 account?
A4:- You can't. SE has not made this possible yet, and has not said anything if they will in the future. You will either need to make a new account to get the CE items, or return it, get your money back, and buy the PS3 version if you want to apply the CE bonuses to your 1.0 account.

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Now I have an extra copy and also I cant use the CE items on top of that it cant be some how tied into the 1.0 character.

Thanks a lot fools.

If anything they need to upgrade those who bought the game for free after they gave us no warning about this.

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Originally Posted by Kiat

Well this is rubbish. I bought the PC CE thinking I could add the items to my V1.0 character. It was never mentioned anywhere we couldn't do this. Feeling robbed/misinformed/defrauded

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Actually, it was stated many times on many different websites that the only way a 1.0 Non-CE could get CE would be either to DIGITAL UPGRADE their PC or to buy the PS3 CE.

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Originally Posted by Johnist

Actually, it was stated many times on many different websites that the only way a 1.0 Non-CE could get CE would be either to DIGITAL UPGRADE their PC or to buy the PS3 CE.

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thats funny because not once I have seen that anywhere saying this, not even an email which is by far the easiest why to tell

found it. once you have registered your C.E. with sony. then you have to download the whole game, again. a screen will pop up between logging up and game start up that has you "update" your game. once you do that the mog station will update and you will get your bonus. This sounds like its only go for people who has a physical copy of the C.E. of the ps3. my days changed once I did that. I have a "service" now

Okay here is a question and hopefully it is not to dumb lol...but I see that I can get my items from version 1, like the pets and helm. My question is, if I claim them on one server will they be only available on that one character and on that one server? Or is it possible to claim them for any character I might create and no matter the server? Cause I didn't know that my original character from XI did transfer over. And he is on a different server atm, I might transfer him to the current one I am playing on now. But would I be able to benefit from the items on any and all characters?

Some of your digital registration keys that give the 30 days in add new platform(not add new service) in the mogstation are in your spam folder.

I bought the game on psn europe.the standard edition...but when i try to log in its says that i dont have any active service and tells me to buy the game on psn or redeem code but psn version doesnt bring any code....

In mog station keeps says that i dont have any service

I have a question: I am a non-legacy player who pre-ordered the game back in late May. My early access time is about to run out, but if possible I would like to wait to register my 20-character code until next week (and thus activating my free initial 30 days), when hopefully the congestion problem is mitigated. Is this something that I can do safely, or do I have a limited amount of time to enter my code before it 'expires' or something? This probably seems like a bit of a stupid question, but I just don't want to take any chances on losing my order or something.

http://forum.square-enix.com/ffxiv/t...72#post1111872

yoshi just post a thread....but he don't care about our problem....big post but nothing about our situation

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Originally Posted by Johnist

Actually, it was stated many times on many different websites that the only way a 1.0 Non-CE could get CE would be either to DIGITAL UPGRADE their PC or to buy the PS3 CE.

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What site? I went off the official pre-order site that SE released. I knew V1.0 players got a free normal game download, but I would of liked the CE items when starting ARR. If they had mentioned that I couldn't get them from a PC EC I would of bought the PS3 version. Got a complete game just sitting here now. I can't return it since I open the sealed box expecting a bonus code for CE items.

I've sent a form with mail support, but it took 2 days just to get the reply "We have you ticket". Guessing they will be back logged quite a bit after the launch, so time will tell.

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Originally Posted by Kiat

What site? I went off the official pre-order site that SE released. I knew V1.0 players got a free normal game download, but I would of liked the CE items when starting ARR. If they had mentioned that I couldn't get them from a PC EC I would of bought the PS3 version. Got a complete game just sitting here now. I can't return it since I open the sealed box expecting a bonus code for CE items.

I've sent a form with mail support, but it took 2 days just to get the reply "We have you ticket". Guessing they will be back logged quite a bit after the launch, so time will tell.

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It was posted multiple times by Devs on the XIV-ARR Beta Forums, and many people quoted their own support tickets regarding it. Also, I know a few sites like Kotaku and reddit had mentioned it.