I have had a support ticket logged for the last 2 days. In beta phase 4 my characters were locked out due to error 90000. This error was still present at the start of early access. I have tried making new characters on both the same server, a different server in the EU region and servers in the JP and US regions. All existing and new characters receive error 90000 when trying to log in.
My support tickets have both been answered with a standardised support email telling me to close the ticket if the problem has gone away. IT HAS NOT!
About to make my third ticket. I do not want to threaten to cancel my pre-order. I do not want to make threats about legal action. I do not want to do anything but play the game I paid for. Please sort this out, I have had this error on my account for 9 days now (saturday afternoon - beta phase 4) and am at a loss as to why this has not been sorted out yet.
2/3 of early access gone, still unable to play
Printable View
-
08-26-2013, 03:21 PMDamastes2/3 of early access gone, still unable to play
-
08-26-2013, 03:24 PMZyloWolfBane
If GMG would give me a refund I'd take it at this point, I already own the 1.0 CE and I bought the standard for early access, and then bought ARR CE for my wife.
Huge waste of money and time spent waiting for this to get made in the first place. -
08-26-2013, 03:30 PMStormPoet
Just putting in the support ticket is rarely enough... you will more than likely have to actually call the Square Enix support number and speak to someone directly with the ticket numbers handy so you can give them the info
-
08-26-2013, 03:37 PMDamastes
You don't happen to know the EU support phone number by any chance please?
-
08-26-2013, 04:05 PMNoite
Now they changed the official launch date to Aug 29, better or not... We have to wait and see... (Wait a lot, seeing how things are...)
-
08-26-2013, 04:08 PMEvianEverdeen
You're not missing anything. The game is F'd up.
-
08-26-2013, 04:08 PMsteebearI havn't recieved any information about a release date shift is this official?Quote:
Originally Posted by Noite
-
08-26-2013, 04:13 PMClaireBear
It's official it's on the main website now you can change your thread title to 2/6 of early access gone, still unable to play =)
-
08-26-2013, 04:15 PMDamastes
I find it ridiculous that the only way of getting support for a 24/7 server based game is via email that is only answered 9am-5pm monday to friday... It's beyond a joke
-
08-26-2013, 04:16 PMdarktimelordxno it is not. that is just a baseless rumor people have started. it's too late to push back the release date because the units are already in retail store's stock rooms and their codes have already been put in the computers for those stores so they can be rung up with people buy it. it is beyond too late at this point to push back the date now, but if they do it now it will only show how much of a failure SE is at making mmo's. they should have stuck to single player rpg's, then everyone could play their game they paid for lol.Quote:
Originally Posted by steebear
-
08-26-2013, 04:18 PMNoite^^^ This lol... Someone answered me in a blog post that they're changing it cause of physical copies that wont arrive in time... Bulshit!Quote:
Originally Posted by ClaireBear
Anyway... At least it's something... Let's just see if it will be playable tomorrow (or today in some countries, like here, or just Monday when ppl really work)... -
08-26-2013, 04:19 PMNoiteIt is our pleasure to announce the beginning of early access for FINAL FANTASY XIV: A Realm Reborn! Those who have registered preorder codes or fulfilled the requirements of the Legacy Campaign may begin playing August 24, 2013, 2:00 a.m. (PDT). Prepare yourselves for new adventures in the realm of Eorzea!Quote:
Originally Posted by darktimelordx
Early Access Period
August 24, 2013 (Saturday), 2:00 a.m. to August 29, 2013 (Thursday), 11:59 p.m. (PDT)
For details on controls and game progression, please refer to the Play Guide(http://sqex.to/Rf3).
For those of you who have played FFXIV 1.0, please review details (http://sqex.to/_EB) on transitioning to A Realm Reborn transitioning to A Realm Reborn before playing.
Use of Copyrighted Material
Beginning with the start of the official launch, you may stream, upload or share the videos you record of FFXIV: ARR. However, please note that these things remain prohibited during the early access period. Please see the following for more details on the use of copyrighted materials (http://sqex.to/qn4).
As the main page says, check it out if you may... Don't say things without checking around... -
08-26-2013, 04:21 PMdarktimelordx
i'm actually shocked but i just got in the game FINALLY! but still SE FIX YOUR DAMN PROBLEMS MAN!!!
-
08-26-2013, 04:24 PMNoiteWell this late in the night, at least for me, and it being monday and tons of ppl gotta work early... It's not a surprise we would be able to log in... Most of the ppl are offline by now.Quote:
Originally Posted by darktimelordx
-
08-26-2013, 04:41 PMDamastes
http://www.jp.square-enix.com/company/en/locations/
Square-Enix office locations and phone numbers in case anyone's interested. Not going to help EU customers today as it's a bank holiday... guess we have to wait till tomorrow to get any form of answers >.< -
08-26-2013, 04:53 PMWisdomandlore
I'm the same boat. My pre-access code doesn't work. My support ticket I put in Thursday has not been answered. I don't have 2-4 hours to sit around on the phone or with live chat. I work customer service, and when a SNAFU like this happens, something should always be done to compensate the customer.
-
08-26-2013, 04:55 PMdarktimelordxactually i checked on the lodestone and on their twitter and main site before seeing that and never saw anything of the sort. at the time of your post.Quote:
Originally Posted by Noite
-
08-26-2013, 05:06 PMChouxbun
UK support number: 0870 6000 182
-
08-26-2013, 05:50 PMdarktimelordx
well we got blocked from playing 2 days of early access, now they are giving us 2 more days of it...... Well SE i have to actually give you a small golf clap and maybe a pat on the back for making it up to us for all these issues. Now lets hope you actually do the fixes you plan on doing and that you fix your incredibly awful customer service.
-
08-26-2013, 07:58 PMDamastes
Thank you @Chouxbun!
-
08-26-2013, 08:03 PMJeronashttp://eu.finalfantasyxiv.com/lodest...f587bf53f0973dQuote:
Originally Posted by darktimelordx
There you have it. -
08-26-2013, 08:13 PMshadowff6
That doesn't mean that launch has been shifted to the 29th, it means you have until the 29th (well 30th as it's 11:59pm) to enter your FULL GAME CD Key. It's a way of ensuring you can still play if your game with your CD Key is delivered a little late. This has always been the case for early access.
-
08-26-2013, 08:17 PMDamastes
Well that was, quite frankly, hilarious. Just got off the phone with FFXIV phone support who only deal with account problems (billing and serial numbers) and couldn't do a damned thing about sorting out error 90000 problems as that is a character problem and needs to be dealt with by the character support guys. Who are only available through in game support. Which I cannot get to. How the <insert choice of profanity> am I supposed to get this fixed?
-
08-26-2013, 08:20 PMMukkoo
Well my copy has been shipped and my account has been debited for a game I'm not even able to play. And if severe server restrictions without log out timers for afk'ers is their solution to the problem right now, then I don't see myself being able to play anytime soon. Because there hasn't been a word yet about them working on server infrastructure or adding additional servers...
And yeah that's just the early access grace period. They can't push back the release date a day before planned release. -
08-26-2013, 08:22 PMshadowff6Yours indeed sounds like a very odd issue because servers have been shutdown/restarted/switched off from Phase 4 to EA (And obviously loads of times during EA). I know it's a frustrating thing for me to suggest, but have you tried deleting the folder in My Documents/My Games/etc. Be careful when doing this as it's also where your character creation data is stored. Also perhaps a reinstall of the game?Quote:
Originally Posted by Damastes
-
08-26-2013, 08:28 PMSehrunThey extended early access in the event people don't receive their copies of ARR on the 27th. It allows them to play while they wait for their game to arrive if it's late.Quote:
Originally Posted by Noite
-
08-26-2013, 08:34 PMDamastes
I have uninstalled/reinstalled twice. Between beta p4 and EA then again yesterday. I am now trying once more only this time I have deleted the files in My Documents and used a registry scrubber to try clear out anything that could have been left in there. Fingers crossed...
-
08-26-2013, 11:45 PMDamastes
Third and final reinstall with system clean. Error 90,000 on all characters including another fresh character in all zones (EU, US, JP). Still no response from any of the tickets raised.
-
08-27-2013, 06:20 PMDamastes
Have now received responses from my tickets... all automated responses telling me "We're sorry, please read Yoshi P's thread on the forum". Guess what, that does not sort out my problem. I have tried logging in today with existing and brand new characters on all server regions and it's the same every time... error 90000... STILL! The game is officially released and yet my account is still locked out due to the bug which has supposedly been fixed by maintenance 6 times over the early access period.
I just want to be able to play the damned game.