First let me clarify by saying I have no need for multiple service accounts. I'm not even sure why I have 2 right now, but I don't plan on playing multiple character simultaneously, so as far as I know, it's pointless for me to have 2.
Here's the everything: I played FFXIV 1.0. I pre-ordered the Digital Collector's Edition of FFXIV:ARR for Windows PC, and did so from the Square Enix site. I punched in my 18-digit serial code, and got my Early Access code. When I tried to activate the Early Access code, it asked which service account I would like to apply it to. These were my two options:
http://imgur.com/J9WODXI
The problem being that I played Open Beta for FFXIV:ARR on the first account, labelled "FFXIV 1." But somehow my purchase of the digital Collector's Edition seems to have attached itself to the account labelled "FFXIV 2." I don't know why or how, I suppose because (apparently) that's what service account FFXIV 1.0 used. I do not know or recall why or how 2 service accounts came to exist, but now my Main character is on a different account than the one my Collector's Edition seems to be associated with.
I don't know what to do. I have not linked my Early Access code to either of them yet, because I don't want to irreparably screw something up.
Does anyone have any insight on this?
I waited in the customer service chat queue for hours only to be told nobody's there to help me once I reached next in line. I will probably call the customer service number, but business hours are over for the day so I'll have to wait until tomorrow, which is pushing it awfully close to the Early Access window :( Which is why I'm grasping at straws now to see if anyone might be able to help me here.
Odd Multiple Service Accounts question!
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08-23-2013, 10:33 AMNeverAgainOdd Multiple Service Accounts question!
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08-23-2013, 10:40 AMNeverAgain
Oh, and I'm not sure if it makes a difference, but when joining this forum, the list of my characters to choose from was the list of characters from my account "FFXIV 1" which almost seems encouraging...
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08-23-2013, 10:46 AMAiyza
I also noticed when you log into square enix account management then go to select service....final fantasy xiv...it lists two service accounts. I believe one is 1.0 and the other is 2.0. If you click on cancel service (won't cancel the account yet because you have to double confirm) it shows when you activated that account.
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08-23-2013, 10:48 AMRhomagus
It seems like you bought the 1.0 Collector's edition as the items for the 2.0 collector's edition are given by default.
Since you can't technically register the 2.0 Collector's edition, your FFXIV account 2 is your old 1.0 Collector's edition account.
The only characters that show up to be used on the new forums are the ones you have specifically created for ARR. I have 10 characters ready to be made for release but I've only actually created 2. The only characters I could choose from when signing in for the first time for the new forums were the two I had made for beta phase 4. -
08-23-2013, 10:51 AMBKPiazzahmm I only have one service account showing, my 1.0 account and I have 2.0 all registered and ready to go...Quote:
Originally Posted by Aiyza
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08-23-2013, 10:56 AMRhomagusThis happened to a lot of people (including myself) during the shift from beta to early release during 1.0. People accidentally chose to make a new account when release came even though they had inadvertently already created an account when they signed up for beta in 1.0.Quote:
Originally Posted by Aiyza
It's crazy how many people I personally know have to log into their second account by default because of SE's odd instructions. From what I remember the above seems to be the reason why a lot of people have two accounts in the first place. -
08-23-2013, 11:00 AMNeverAgainOk, so here's where it gets weird, then.... account "FFXIV 1" was added September 3 2010. Account "FFXIV 2" was added Sept 22, 2010. Wtf? Also, sometimes when I click the "cancel" button, it says the account is not registered. I go back, hit refresh, click again, and it has the date. WHUT?!Quote:
Originally Posted by Aiyza
EDIT!
Ooooohh, ok well at least that part seems to make some sense...Quote:
Originally Posted by Rhomagus
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08-23-2013, 11:03 AMNeverAgain"FFXIV 2" definitely has the old 1.0 Collector's Edition stuff, BUT it also says "FFXIV: A Realm Reborn Collector's Edition" on it. Like my new one is already tied to that account without me ever doing so.Quote:
Originally Posted by Rhomagus
Good to know about the forum characters, thank you. -
08-23-2013, 11:17 AMNeverAgain
Ok, here's what I am gathering so far:
I created basically a dead dummy account, known as "FFXIV 1", during beta of FFXIV 1.0, and never really used it. Once release of 1.0 came about, I made the account now known as "FFXIV 2" and used it for my collector's edition of 1.0, my characters, etc. FFXIV:ARR open beta starts, I create my main character on the account "FFXIV 1" not realizing the complications this would create... Upon punching in the 18-digit serial number for FFXIV:ARR, SE automatically associated it to "FFXIV 2" because that had the FFXIV 1.0 data on it? Even though I had beta characters on "FFXIV 2."
So basically I'm gonna have to abandoned my "FFXIV 1" characters that I already dumped hours of playtime into, added friend to my friends list, etc etc... and start over on my "FFXIV 2" account... because neither I nor SE can seem to get our shit together... lol. UGH
There's no way to transfer character data between accounts, I imagine... -
08-23-2013, 11:25 AMRhomagus
So here's what I can gather happened to you.
September 3 2010
- Signed up for Version 1.0 Open Beta
September 22, 2010
- Created Second account (Final Fantasy XIV 2) and used your Collector's Edition registration code. During the registration process you were informed that the benefits only worked for a new account so during said process you created a "new" account, not knowing that you had already created a new account or were unsure if the beta account "counted" as a new account. Also, you were told your character progress from Open Beta would not carry over into release, but that you could use your character creation data to create a "new" character for release. Was not properly informed that the character you created for Beta was actually already tied to an account you already created but that the progress for that character was wiped while the character creation data wasn't. Even if you were informed, you played it safe and chose to make a new account either way.
- Either played or didn't play 1.0.
- Either wondered or didn't wonder why you didn't have all of your Collector's Edition perks.
August 17th, 2013
- Sign up for Final Fantasy XIV: A Realm Reborn as a person who "Already has a Square Enix Account"
- Create Beta character on Final Fantasy XIV 1.
August 20th, 2013
- Confused why your 2.0 Collector's Edition data is being used on an account you didn't create.
- Didn't realize that 1.0 Collector's Edition accounts get all the same in game items as 2.0 Collector's Edition.
August 21st, 2013
- Is informed by fellow gamer that Final Fantasy XIV 2 looks like a 2.0 account when in reality it is a 1.0 Collector's Edition account as no one has access to 2.O Collector's Edition registration codes.
- Choose to apply Pre-order registration code to either Final Fantasy XIV 1 (ARR beta) or Final Fantasy XIV 2 (1.0 Collector's Edition)
August 24th, 2013 ~* The Future *~
- Have a blast playing Final Fantasy XIV: A Realm Reborn with chosen account from above!
August 27th, 2013 ~* THE EVEN MORE FUTURER *~
- Receive 2.0 Collector's Edition registration code.
- Apply Final Fantasy XIV: A Realm Reborn registration code to Final Fantasy XIV 1.
- Final Fantasy XIV 1 has access to Helm of Light, Baby Behemoth, Behemoth Barding, Coeurl Bell
- Final Fantasy XIV 2 has access to Onion Helm, Helm of Light, Baby Behemoth, Behemoth Barding, Coeurl Bell
continue to ponder which account / character has more progress. Final Fantasy XIV 1 (Open Beta / ARR Open Beta) or Final Fantasy XIV 2 (1.0 Early release account). -
08-23-2013, 11:49 AMRhomagusI don't think the SE system recognizes the old 1.0 Collector's Edition separately from 2.0 Collector's Edition.Quote:
Originally Posted by NeverAgain
i.e. it sees that you have a "Collector's Edition" account and chooses to call it "A Realm Reborn - Collector's Edition" even though you couldn't have tied any ARR Collector's Edition information to it.
If you don't mind losing your Onion Helm and any 1.0 character progress just apply your pre-order code to Final Fantasy XIV 1.
If you want to keep your Open Beta progress and your Open Beta Friends list apply your pre-order code to Final Fantasy XIV 1 and when you get your ARR registration code, apply all of its benefits to Final Fantasy XIV 1. -
08-23-2013, 12:08 PMMurderoticLate to the Party
Hoping something like this is fixable. Service Account 1 has my 1.0 CE + Early Access and a Beta Account. Service Account 2 has a Beta Account that I used for phase 3 and 4. Don't remember setting up the second one but yeah gogogo beta! Of course I want my toon with all the CE/EA goodies. So opened a support ticket late last night and got a confirmation email just after noon est. Nothing today. Weird thing today, haven't been able to log on to the forums till 10-15 minutes ago. Get to the character selection and my only option is the open beta character. I have a 1.0 toon as well and i could choose both during open beta. Don't know if I should be excited for this or not... Hoping Beta on Service Account 1 means open beta toon migrated.
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08-23-2013, 12:12 PMNeverAgainAh-hahaha, even though it is all just plainly true, it was still pretty amusing to read it all at once like that. Thank you for being so detailed and thorough. *sigh* I really mucked things up. My crappy memory isn't helping either. Just one thing I want to clarify, if you'd indulge me a bit further...Quote:
Originally Posted by Rhomagus
You are saying that WHICHEVER account I plant my ARR early access code on, will eventually also be the one my ARR Collector's Edition items will land on? Regardless of the fact that my screenshot shows only "FFXIV 2" as having the ARR Collector's Edition listed? I'm just very curious why FFXIV 1 shows nothing, when FFXIV 2 lists everything...
I'd honestly rather keep my ARR beta progress, I didn't play 1.0 much at all, and for the ARR beta, I very pointedly decided to start new characters and abandon my old 1.0 ones (did not wish to keep their race/appearance etc). My only concern was regarding the association of my ARR collector's edition to one account and not the other. Assuming my early access and following registration plays out as mentioned above, the only thing I'd really be losing by choosing "FFXIV 1" is the Onion Helm, which is bound to one of the characters I don't plan on using any more anyway... right? Because as I recall, only the first character you created in 1.0 gained the onion helm? Making a new character from the same account would not cause this new character to gain an onion helm... or would it, because, new game?
Here I go muddling things up again...
EDIT!!
I took too long composing this post, and you already clarified my questions. This theory makes sense.Quote:
Originally Posted by Rhomagus
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08-23-2013, 12:20 PMKatamariCan we trade circumstances? I'm a guy who wants to play multiple characters simultaneously. I went to register a friends code today and I didn't even get the "Choose which Service Account" notification. I've been playing 1.0 since 2012 and I am a legacy member. I know my characters exist but, according to my account, I only have the game that I registered using my friends code. It's really confusing. I'm tempted to wait in line as I try to get a hold of SE support tomorrow morning.Quote:
Originally Posted by NeverAgain
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08-23-2013, 12:34 PMRhomagus
Prepare for a Quoteception...
Quote:
Originally Posted by NeverAgain
I also edited my first in depth post so that you know what to do right now to prepare for the future and the even more futurer. -
08-23-2013, 12:58 PMNeverAgainHahahahaQuote:
Originally Posted by Rhomagus
"Didn't realize that 1.0 Collector's Edition accounts get all the same in game items as 2.0 Collector's Edition" yeah. Fail. I was totally out of the loop until right before open beta and didn't do my research. I got antsy because I was worried about missing the pre-order window and grabbed collector's on default. Too bad I punched in the serial to attain early access code, or I'd refund =P -
08-23-2013, 01:07 PMRhomagusBut then you wouldn't be able to apply all of those goodies to your Open Beta character! A blessing in disguise I'd say.Quote:
Originally Posted by NeverAgain
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08-23-2013, 01:10 PMNeverAgainQuote:
Originally Posted by Rhomagus
This is true! The extra money will not have been spent in vain, if I apply it to my ARR beta account :) -
08-23-2013, 03:02 PMSandhawk-LeviathanExact same issue here, spoke with a support agent (whom are useless)Quote:
Originally Posted by Murderotic
So basically I bought a copy of ARR CE 2.0 to atleast get the items at launch to apply to service account #2. It's crap that they can't move a character from one service account to another under the same Square ID, or cancel one service account and apply the CE 1.0 key to another service accountQuote:
Agent Daniel A: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Daniel A: While I look over your ticket information, may I have your first name please?
You: ok thank you
You: #####
Agent Daniel A: Hi #####
Agent Daniel A: Unfortunately, we cannot merge service accounts. I do apologize for any inconvenience this may cause you.
You: Can I somehow remove the 1st account and still get the CE items on my second service account?
You: I dont need the character, I dont even know how the second service account was created
Agent Daniel A: Unfortunately, that is not possible either.
You: I just want my CE items as I bought v1.0
You: So even if I cancel the 1st service account, I cant use my CE 1.0 account key?
You: There are a lot of people who have had the same thing happen to them
Agent Daniel A: May I please have your Square Enix ID?
You: Sure, Its #####
Agent Daniel A: For security reasons, we are unable to address your account issues without first verifying your identification. Please provide us with as much of the following information that you can:
Agent Daniel A: Name
Date of Birth
Email
Address (Including City/State/Zip code)
Phone #
Token Serial
Agent Daniel A: Thank you, that verifies the account.
You: I have my 1.0 CE key, onion helm key, early access key, and promo code on hand also if that will help
Agent Daniel A: I would recommend, from looking at your account, not cancelling service account #1.
Agent Daniel A: You will receive a free download of A Realm Reborn Collector's Edition on that service account.
Agent Daniel A: And the info on it is not transferrable.
You: Can my character be moved from Service Account #2 to #1?
Agent Daniel A: It cannot. Again, I apologize for the inconvenience.
You: So I either need to start a new character or do without the CE items?
Agent Daniel A: But you would stand to lose a lot by deleting Service Account #1.
Agent Daniel A: Unfortunately, that is correct.
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08-24-2013, 01:10 AMNeverAgainBlurgh. Yeah, that stinks. I understand them not wanting to transfer characters around between service accounts, but you'd think at least just removing the CE key from one account and applying it to the other would be feasible. *sigh*Quote:
Originally Posted by Sandhawk-Leviathan
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08-24-2013, 04:44 PMKuroMiso
NeverAgain, how can you switch between the service accounts? Do they both show up under the same login for the Square Enix account page? What is the "Old" Lodestone site that your screenshot refers to? I'm trying to help someone else out with the same problem.
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08-26-2013, 06:53 AMleon760
From what I read it seems we will have no choice since service account 1 has just the early access code and service account has the CE register to it. This really blows I will basically lose the name i created, the server Leviathan( don't care to crowded) friend's list, good gear. Just so i can get the CE stuff. Square keeps finding new ways to screw with us...
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08-26-2013, 07:24 AMleon760
According to the link below the only way to have multiple service account is to by them from square. The only problem the sites has not gone live yet.
http://support.jp.square-enix.com/fa...3&id=5382&la=1