Pre-order in PS Store, now get "No valid or active service account" in PS3 launcher.

I have pre-ordered the game in US PS Store (Collector Edition) and in my PSN account service told that have an Early Access.

https://fbcdn-sphotos-d-a.akamaihd.n...22903803_o.jpg

Now, I updated the game Launcher on PS3 and log in my Square-Enix account.
After logging in it appear an User Agreement, so I click accept and click next.
Then it shows the massage "No valid or active service account is available to play FINAL FANTASY XIV: A Realm Reborn."

https://fbcdn-sphotos-a-a.akamaihd.n...51533818_o.jpg

My account isn't 1.0 account and have played beta phase 3-4.

I asked my friends that also pre-orderd the game in PS Store, someone have this issue same as me, but someone don't.

They can add service option (Early access and ingame option) normaly and can see the message "Please wait until the start of the early access period or official launch to access the game."

What's wrong with my account or my pre-order?

I also played P3-P4 and am non 1.0. My account is showing the same thing, but PSN has early access listed on the account and SE apparently confirmed with another player that early access is already linked to the digital download and that no further action was necessary. If I had to guess, and seeing as how the launcher has only been up for a few hours, they are loading up their systems one item at a time.
We probably won't be able to participate until Mog Station is up and running, which will probably be done today or tomorrow. SE is guilty of not anticipating the thousands of questions they are being bombarded with, but it does look like they have most things under control.

Bottom Line:
The Lodestone (which is currently redirecting here from the link at the top of the forum) and Mog Station are not available yet, so I would wait for those to green light before panicking.

Same error here, i have the pc early access and ps3 early access, on the pc everything it's fine, but when i try the open the client and login on the ps3 , says no valid or active service account, and i have the early access under account manament.

Same here I went to enter my code got the same error. Do you have to uninstall beta phase 4 from the PS3 first?

There's already a thread about this; http://forum.square-enix.com/ffxiv/t...XIV-A-Realm-Re

Most likely it's because the servers aren't live yet. Much like the beta, your PS3 will most likely update your SE account when you log into the client for early access.

Nothing to worry about.

I have the same error as well. I'm hoping it will fix itself before the early access starts.

Orz here we gooooooooo

Quote:

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Originally Posted by Madeleine

There's already a thread about this; http://forum.square-enix.com/ffxiv/t...XIV-A-Realm-Re

Most likely it's because the servers aren't live yet. Much like the beta, your PS3 will most likely update your SE account when you log into the client for early access.

Nothing to worry about.

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That thread isn't totally same. They got early access of PS3 and can log in successfully on PS3, but have an issue on PC. And their account is 1.0 account.
But my issue is about "PS3 only". Never played on PC and not 1.0 account.

Anyway, I feel better when I knew that there're other people have the same issue with me. :)

Quote:

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Originally Posted by KunaBarawolven

I have pre-ordered the game in US PS Store (Collector Edition) and in my PSN account service told that have an Early Access.

https://fbcdn-sphotos-d-a.akamaihd.n...22903803_o.jpg

Now, I updated the game Launcher on PS3 and log in my Square-Enix account.
After logging in it appear an User Agreement, so I click accept and click next.
Then it shows the massage "No valid or active service account is available to play FINAL FANTASY XIV: A Realm Reborn."

https://fbcdn-sphotos-a-a.akamaihd.n...51533818_o.jpg

My account isn't 1.0 account and have played beta phase 3-4.

I asked my friends that also pre-orderd the game in PS Store, someone have this issue same as me, but someone don't.

They can add service option (Early access and ingame option) normaly and can see the message "Please wait until the start of the early access period or official launch to access the game."

What's wrong with my account or my pre-order?

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Dude I am having the same exact problem. Please help!!

Im legacy and was able to get the PC version up and running just fine. I bought this off the PSN store im getting the same things as well.

Again, I think it's just because the servers aren't live right now and so there's no way to link the PS3 with the SE account.

SE customer service took care of my issue, editing my post

Quote:

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Originally Posted by KunaBarawolven

I asked my friends that also pre-orderd the game in PS Store, someone have this issue same as me, but someone don't.

They can add service option (Early access and ingame option) normaly and can see the message "Please wait until the start of the early access period or official launch to access the game."

What's wrong with my account or my pre-order?

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Does your friend's Square Enix accounts have service accounts for those PS3 games? I'd ask them if they do. If they don't, than it doesn't matter which of the messages it gives you, SE accounts and PSN accounts are still not being linked.

Understanding your Square Enix account

Having the same issue. I ordered my CE through PSN, and when I tried to connect it to my existing service account (I have it on PC as well from 1.0), I get "No Valid Service Account is available to play Final Fantasy XIV: A Realm Reborn." "*Please restart the client for Final Fantasy XIV: A Realm Reborn"

Apparently happened before in beta.

This was SE's response:
[NA] [PS3 Version] Version Update Issue (Aug. 15)
Right now we are experiencing technical difficulties on North American PlayStation®3 version where an error message saying "No valid service account is available to play FINAL FANTASY XIV: A Realm Reborn." when players press the login button on the launcher and they are unable to complete the version update.

We are currently addressing this issue with a cooperation of Sony Computer Entertainment and new updates will follow as additional information becomes available.

Please note that this issue is only occurring on the North American PlayStation®3 version. The Windows version, and Japanese/European PlayStation®3 version, are unaffected.

We deeply apologize for any inconvenience this may cause.


Apparently the PS3's game servers weren't available yet, and therefore nobody could link their PSN accounts with their SE accounts.

Should also note that the Playstation servers will be down for maintenance in half an hour.

Quote:

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Originally Posted by Apothyosis

Do you have to uninstall beta phase 4 from the PS3 first?

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You don't have to uninstall the beta phase 4 client.

Quote:

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Originally Posted by Madeleine

Again, I think it's just because the servers aren't live right now and so there's no way to link the PS3 with the SE account.

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I was able to link my PS3 SEN account to my SE account earlier. It appears all the items and options are added/linked to my Legacy PC account. My PS3 client is currently updating... Currently, there appears to be SEN maintenance though. My cousin was going to link his PS3 with his existing PC account too, but is going to wait until maintenance is over at approximately 9:30PM EST.

No solutions yet?

player asked:
Let's say I bought the old game, and never received Legacy status. If I want to get early access on the PC, all I have to do is pre-order a copy of the new version right? If I buy the PS3 version instead, does that mean I have to play on PS3 during the early access period?

MOD hvinire responded:

As long as you pre-order, the PS3 version can be linked to your pre-existing FFXIV account to play early on the PC version.

This will also allow you to play on either the PS3 or PC with the same service account. However, you won't be able to log in with both at the same time. As long as this isn't a problem, you should be fine purchasing the PS3 version.

Source


THIS IS WHY I BOUGHT PS3 EA FOR MY PC 1.0 to play EA on pc.

MAKE IT HAPPEN SE
your mod said so.

Same thing here got the CE on PSN installed id and got the message "No valid service account is available to play FINAL FANTASY XIV: A Realm Reborn." hope they fix this soon......

My wife is having this same exact issue, I've got about 45 minutes left in queue with a SE rep, I will post what they say. I am guessing this might have to do with PSN being under maintenance, but we'll see.

[NA] PlayStation Network Maintenance (Aug. 22)
At the following time, Sony Computer Entertainment will be performing maintenance on the PlayStation Network.

Please visit the following page for further details:
http://blog.us.playstation.com/2013/...y-august-22nd/

We apologize for any inconvenience this may cause and thank you for your understanding.

[Date & Time]
Aug. 22, 2013 from 12:00 p.m. to 6:30 p.m. (PDT)

* The completion time may be subject to change.

[Affected Service]
- PlayStation 3 version of FINAL FANTASY XIV: A Realm Reborn

Quote:

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Originally Posted by HikariZhero

[NA] PlayStation Network Maintenance (Aug. 22)
At the following time, Sony Computer Entertainment will be performing maintenance on the PlayStation Network.

Please visit the following page for further details:
http://blog.us.playstation.com/2013/...y-august-22nd/

We apologize for any inconvenience this may cause and thank you for your understanding.

[Date & Time]
Aug. 22, 2013 from 12:00 p.m. to 6:30 p.m. (PDT)

* The completion time may be subject to change.

[Affected Service]
- PlayStation 3 version of FINAL FANTASY XIV: A Realm Reborn

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Ooooo, nice find, this could quite possibly remedy our situation when it goes back up in 45 minutes. Thank you for posting this HikariZhero

I am having the same problems I was in phase 3 and 4 and bought the digital ce from psn

Quote:

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Originally Posted by teepo

I am having the same problems I was in phase 3 and 4 and bought the digital ce from psn

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yes the psn server is down for maint please wait till it comes back up and you should be ok.

now for 1.0 who are having issues

This is whats going on
The point that most people are making is that, this isn't occuring even after we link the accounts. I've launched the PS3 version, gone through the whole linking process, watched as the mog cap and cait sith minion was manually added to my 1.0 service account that included the Windows version, the windows beta, and the PS3 beta, and yet I still can only log into the Ps3 version and not the PC version. Using the same credentials for each version, I get a completely different message(wait until EA or no active service account).


A MONTH AGO:

player asked:
Let's say I bought the old game, and never received Legacy status. If I want to get early access on the PC, all I have to do is pre-order a copy of the new version right? If I buy the PS3 version instead, does that mean I have to play on PS3 during the early access period?

MOD hvinire responded:

As long as you pre-order, the PS3 version can be linked to your pre-existing FFXIV account to play early on the PC version.

This will also allow you to play on either the PS3 or PC with the same service account. However, you won't be able to log in with both at the same time. As long as this isn't a problem, you should be fine purchasing the PS3 version.

Source


this is why i bought ps3 ea so i could play my 1.0 on pc at ea

MAKE IT HAPPEN SE
your mod said so.

Quote:

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Originally Posted by HikariZhero

[NA] PlayStation Network Maintenance (Aug. 22)
At the following time, Sony Computer Entertainment will be performing maintenance on the PlayStation Network.

Please visit the following page for further details:
http://blog.us.playstation.com/2013/...y-august-22nd/

We apologize for any inconvenience this may cause and thank you for your understanding.

[Date & Time]
Aug. 22, 2013 from 12:00 p.m. to 6:30 p.m. (PDT)

* The completion time may be subject to change.

[Affected Service]
- PlayStation 3 version of FINAL FANTASY XIV: A Realm Reborn

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can you fix the link?
source of that info?

I got into the ps3, there was some agreeing to things....and then setting my account for the pre-order items and what not and now it is updating.

Maint. is over for PSN, still getting the same error unfortunately.

The PSN maintenance is over and the message persists.:(

The odd thing is, is that when I check my wife's account (the one having this problem) on the square enix membership page, it shows her having a service account, even though on the PS3 it gives her the error one could not be found.

http://i2.photobucket.com/albums/y28...ps8257a32f.png

I have the same issue. I have a 1.0 CE registered already on my service account, and I purchased 2.0 on the PSN before Beta 4.

Quote:

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Originally Posted by Kluya15

Maint. is over for PSN, still getting the same error unfortunately.

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Same here :/....

Quote:

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Originally Posted by Madeleine

Does your friend's Square Enix accounts have service accounts for those PS3 games? I'd ask them if they do. If they don't, than it doesn't matter which of the messages it gives you, SE accounts and PSN accounts are still not being linked.

Understanding your Square Enix account

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Yes, all of them preordered in PS Store and have service account. They also have played beta phase 3-4 on PS3, same as me

Quote:

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Originally Posted by Madeleine

Apparently happened before in beta.

This was SE's response:
[NA] [PS3 Version] Version Update Issue (Aug. 15)
Right now we are experiencing technical difficulties on North American PlayStation®3 version where an error message saying "No valid service account is available to play FINAL FANTASY XIV: A Realm Reborn." when players press the login button on the launcher and they are unable to complete the version update.

We are currently addressing this issue with a cooperation of Sony Computer Entertainment and new updates will follow as additional information becomes available.

Please note that this issue is only occurring on the North American PlayStation®3 version. The Windows version, and Japanese/European PlayStation®3 version, are unaffected.

We deeply apologize for any inconvenience this may cause.


Apparently the PS3's game servers weren't available yet, and therefore nobody could link their PSN accounts with their SE accounts.

Should also note that the Playstation servers will be down for maintenance in half an hour.

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That was for the issue before beta phase 4 begins (Aug 15) and that issue was solved.
Ther're nothing to do with that announcement now.

http://www.reddit.com/r/ffxiv/commen..._early_access/

I called and he told me that if you pre-ordered the game from the PSN, your screen will change on the 24th and not to be worried.

Quote:

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Originally Posted by Kluya15

http://www.reddit.com/r/ffxiv/commen..._early_access/

I called and he told me that if you pre-ordered the game from the PSN, your screen will change on the 24th and not to be worried.

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Thank you!

Quote:

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Originally Posted by Kluya15

http://www.reddit.com/r/ffxiv/commen..._early_access/

I called and he told me that if you pre-ordered the game from the PSN, your screen will change on the 24th and not to be worried.

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Thank you so much !

Make sure you have your EA code registered:

Its actually pretty confusing. Think they woulda made a simpler way. First you have to obtain your EA code/collector edition items. You should still have your order confirmation from SE in your email, scroll to the bottom where you see your SKU number for your Pre-order bonus package copy and paste in the b boxes found here http://preorder.na.finalfantasyxiv.com then you will get you EA code/collectors edition items, it will also be emailed to you. Then just follow the onscreen instructions to register your EA code. I used option 2 (the alternate method)

Quote:

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Originally Posted by Kluya15

http://www.reddit.com/r/ffxiv/commen..._early_access/

I called and he told me that if you pre-ordered the game from the PSN, your screen will change on the 24th and not to be worried.

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Why would it magically start working on the 24th, when it's already working for some now and not others? And what time on the 24th? Are we going to be downloading 2 gigs while the server we want quickly fills up? They're telling people what they want to hear to shut them up.

Quote:

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Originally Posted by KunaBarawolven

That was for the issue before beta phase 4 begins (Aug 15) and that issue was solved.
Ther're nothing to do with that announcement now.

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No actually, they're completely related. The issue now and the issue then are giving the same error for a reason.

And as I stated before, and which has apparently now been confirmed by SE, the issue should be resolved on the 24th when the servers go live.

Quote:

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Originally Posted by Naberrie

This is on the News screen after you update the Launcher on PS3:



I checked my CC statement, and I ordered right in the middle, on the 14th. And yes, I am affected.

Going by the dates, I think this has something to do with the PS3 Phase 4 login problems last week. The game went up for sale on the 13th. It then disappeared from the store on the 16th when the problems were occurring. It reappeared on the store that night, around the time the PS3 Phase 4 login problems started to get fixed.

My guess is that anyone who bought a copy in that window between the initial sale and when it was taken down are affected.

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OK, I pre-ordered in Aug. 13...
Hoping they fixed it before the server goes up. :)