To SE Comcast is blocking all your emails.

I called Comcast they told me that basically SE had to fill out this form to get their email address unblocked from their system. Pretty much anyone who has a Comcast email won't get the beta invite because they thought that address was spamming people.

Please have the owner of ffxiv-noreply@square-enix.com log in with this link
http://postmaster.comcast.net/block-removal-request.html

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Originally Posted by Zumi

I called Comcast they told me that basically SE had to fill out this form to get their email address unblocked from their system. Pretty much anyone who has a Comcast email won't get the beta invite because they thought that address was spamming people.

Please have the owner of ffxiv-noreply@square-enix.com log in with this link
http://postmaster.comcast.net/block-...l-request.html

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Do you really think SE will fill that out just like that? Ah... this could take weeks then... sorry comcast guys T_T

Others have confirmed that they do have Comcast and did receive an e-mail. So IDK what the deal is.

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Originally Posted by NamudNevets

Others have confirmed that they do have Comcast and did receive an e-mail. So IDK what the deal is.

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Love my gmail so I have no real idea... but I would assume the first barrage would get in and after X thousand emails they would be like wait a minute... and start blocking them as it would appear to be spam.

So it would make sense for some to get through.

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Originally Posted by NamudNevets

Others have confirmed that they do have Comcast and did receive an e-mail. So IDK what the deal is.

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They may have comcast as an ISP but were they using their @comcast.net email?

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Originally Posted by Zumi

They may have comcast as an ISP but were they using their @comcast.net email?

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That IDK :( I would think from the question that would be a given but some PPL jump the gun sometimes lol.

I am with comcast, and I get emails from SE. Someone at comcast don't know what they are talking about then.

I don't think comcast can legally block emails from going to your inbox. Maybe check your spam/junk mail folder.

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Originally Posted by Bizzy

I am with comcast, and I get emails from SE. Someone at comcast don't know what they are talking about then.

I don't think comcast can legally block emails from going to your inbox. Maybe check your spam/junk mail folder.

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They can actually, since it's "to protect the customers." Gmail and the like also block emails from reaching you (even very malicious spam ones) it all depends on who sends it. At best it will hit your spam folder since SE's address isn't a spam one, however there was an issue not too long ago where people got slammed by a ton of emails "from SE" trying to phish SE accounts for XI/XIV selling so some ISPs may have acted on complaints but it's unlikely they'd block SE outright.

Good chance OP simply didn't get in or it's coming in waves.

Comcast has in fact blocked Square Enix emails. (please see threads under General discussions). I called them myself and said they would temporarily lift any block from Square, but I do not have any new emails.

Square Enix needs to handle this issue and unblock their IP address so Comcast email users can receive their key/invites. There is a form they would need to fill out to remove the block. Comcast told me that the reason SE is blocked is due to the amount of email they have sent and the volume of comcast users that have flagged their own personal email as spam. Some may have gotten through, however, after thousands of attempts and now Comcast emails are blocked.

Can a community rep or someone that can resolve this please fix it?! You offer NO support via phone or live chat.

Also, Comcast says that once the email is flagged as spam in their system, the email is deleted and cannot be recovered. So, us Legacy with Comcast will not get the invite.

Any way you can update the key/invite on the actual Square Enix account system? Seems that would resolve it 100%. Either that or we call have to use an alternate email or wait for weeks for you to resolve the spam issue and be put on a "white list" which means no matter how many emails you send they will not be flagged as spam.

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Originally Posted by Kenshiro0314

Comcast has in fact blocked Square Enix emails. (please see threads under General discussions). I called them myself and said they would temporarily lift any block from Square, but I do not have any new emails.

Square Enix needs to handle this issue and unblock their IP address so Comcast email users can receive their key/invites. There is a form they would need to fill out to remove the block. Comcast told me that the reason SE is blocked is due to the amount of email they have sent and the volume of comcast users that have flagged their own personal email as spam. Some may have gotten through, however, after thousands of attempts and now Comcast emails are blocked.

Can a community rep or someone that can resolve this please fix it?! You offer NO support via phone or live chat.

Also, Comcast says that once the email is flagged as spam in their system, the email is deleted and cannot be recovered. So, us Legacy with Comcast will not get the invite.

Any way you can update the key/invite on the actual Square Enix account system? Seems that would resolve it 100%. Either that or we call have to use an alternate email or wait for weeks for you to resolve the spam issue and be put on a "white list" which means no matter how many emails you send they will not be flagged as spam.

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That blows...... I wonder if they can just resend via 2nd e-mail on SE account? They should be able to fix this since e-mails are linked to accounts, so its not like PPL would get a new beta code.

I have Comcast and even I know better than to use their email. Just saying.

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Originally Posted by Silversnow

I have Comcast and even I know better than to use their email. Just saying.

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Lol i was going to change it to my current "active" e-mail but since I got every other e-mail EVER I thought it was gravy.... but looks to b mud :P

I never had problems with their email before which gave me no reason to change. I do have a gmail, hotmail and a yahoo which I usually use for signing up for non important stuff. But how would I know that Comcast would block SE.

Yahoo mail for casual stuff. Gmail for srs biznz. And Comcast can go die in a fire.

According to the comcast security rep I spoke with, he stated that if the emails were in fact blocked, SE would know due to all the bounce backs in emails. Otherwise the emails should have hit our spam folders, which I can say mine did not. This is some garbage :(

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Originally Posted by KahnyaRedx

According to the comcast security rep I spoke with, he stated that if the emails were in fact blocked, SE would know due to all the bounce backs in emails. Otherwise the emails should have hit our spam folders, which I can say mine did not. This is some garbage :(

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SE probably doesnt check replies that go to their email account though :P

Server is probably going lolololo these are getting sent back "delete, delete, delete"

http://www.deviantart.com/download/1...fa-d2zom2n.jpg

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Originally Posted by Shougun

SE probably doesnt check replies that go to their email account though :P

Server is probably going lolololo these are getting sent back "delete, delete, delete"

http://www.deviantart.com/download/1...fa-d2zom2n.jpg

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This made me LOL

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Originally Posted by KahnyaRedx

According to the comcast security rep I spoke with, he stated that if the emails were in fact blocked, SE would know due to all the bounce backs in emails. Otherwise the emails should have hit our spam folders, which I can say mine did not. This is some garbage :(

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This was at the bottom of my beta sign up confirmation not in beta acceptance.
"This e-mail has been automatically generated. Please do not reply." So since this was in beta sign up it was likely to have the same policy in beta acceptance emails...

That's why you get G-mail!!! All the way

I plan to from now on thats for sure

might just want to make a gmail (FREE) account and change your game account email to the new one, then send SE a ticket about it so they can resend the Beta invite... it is funny how ISPs and similar companies go around blocking emails without even checking if they are truly spam or malicious in any way.

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Originally Posted by Shougun

Love my gmail so I have no real idea... but I would assume the first barrage would get in and after X thousand emails they would be like wait a minute... and start blocking them as it would appear to be spam.

So it would make sense for some to get through.

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Yeah, Gmail rocks! :)

Gmail is the only email I use specifically because of issues like this.

how do you make a ticket? I tried live help today and they basically said cant do anything. dont know anything.

I'm sure a Rep will pop in at some point. I mean this is one of the only threads going ATM and getting hits still.

Well I hope so, as many comcast users didn't receive the email. I'm not saying that absolutly no comcast user got it, because I'm sure some did, but clearly there are more people stating they did not, than they did. I'll be back on the phone with comcast support in a bit to see if there really is anything from that end. But I really think if it was just a spam issue, it would at least appear in the spam folder right?

http://support.na.square-enix.com/main.php

Login with your SE account
click the FFXIV logo/link
click the contact button at the top
click the get support button
fill the form, I think after that it will give you some alternate answers to your problem and a option to send a ticket

the support team cant do anything about comcast blocking your emails, but they can possibly resend the Beta invite to a new email address (after you change your account email to a new one, like a gmail)

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Originally Posted by KahnyaRedx

Well I hope so, as many comcast users didn't receive the email. I'm not saying that absolutly no comcast user got it, because I'm sure some did, but clearly there are more people stating they did not, than they did. I'll be back on the phone with comcast support in a bit to see if there really is anything from that end. But I really think if it was just a spam issue, it would at least appear in the spam folder right?

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Keep us up to date with what they say. GL

Its possible some Comcast users got it before they globally blocked it. But it seems like the majority of Comcast users on here didn't get their email.

I continued to hold for over a half hour and gave up after finding this. This is not for this specific thread, but it may help people who have legacy status and did not get their key due to the comcast issue.

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Originally Posted by Bayohne

Greetings,

We'd like to assist anyone that is potentially affected by this issue. If you are a Legacy member that has not received their Beta Test email, please create a ticket using this link: FFXIV: ARR Support Center Site.

Then fill out the fields using the following information:

• Contact Category: Product & Services
• Contact Sub Category: Beta Test
• Contact Details: Blocked Beta Test Invite

Click "Next" to proceed to "Email Support". In the Detailed Condition field, simply provide only the following:

• Registered Email Address (if different than what was entered in Contact Email Address field)
• Registered Date of Birth on Square Enix Account

Our agents will then review your ticket and Square Enix account information and if you are confirmed a beta recipient, we will reply with your Beta Test key and instructions on how to register it.

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I guess follow these steps and try to get them to send to a gmail account instead of comcrap

Quick update though on Comcast. Managed to have someone pull the headers and get the mail server IP. And indeed those IPs were blocked and he removed the block. From my email or everyone's I don't know but it isn't like SE is resending as obviously we can retrieved the blocked email after...

That's all I got good luck everyone and when you can switch emails away from Comcast to anything else really lol

Why is comcast having an issue adding SE's domain to their whitelist?

Get a gmail account. Why ever use an ISP's email? If you ever change ISPs/move, etc you LOSE that email address. Get an email that will last. Gmail/outlook.com are two great choices.

Well hopefully SE works it out with Comcast, or at least gets through all the Comcast users tickets before Beta launch so they have more users on the servers to help stress test and find a wider variety of bugs. Honestly, who knows how many Comcast users it affected, we only know of the ones who use the forums and beyond that, the ones that post. So guess we just have to wait and see what happens. Can say I'm done using comcast email and I'll undoubtly switch to gmail so this doesn't happen again that's for sure.

I didn't think anyone used ISP mail providers for important stuff these days. (change your isp and you're screwed)

If there was a ton of phishing mails andd scam then i'm pretty sure that didnt originate from SE so comcast can't have done much investigation. where a mail says it comes from and where it does come from are 2 very different things.

that's fairly common knowledge

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Originally Posted by Silversnow

I have Comcast and even I know better than to use their email. Just saying.

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OUCH! Yet another jab at Comcast reputation(and is wasn't a very good one to begin with either).

refer to my recent post: HERE

I would hope other comcast users never trust their e-mail with a private client as it tends to abuse their authority over what e-mails they think you should get. In the past, people had protested comcast for a number of reasons, maybe I can look for that news and share it later.

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Originally Posted by Zumi

I called Comcast they told me that basically SE had to fill out this form to get their email address unblocked from their system. Pretty much anyone who has a Comcast email won't get the beta invite because they thought that address was spamming people.

Please have the owner of ffxiv-noreply@square-enix.com log in with this link
http://postmaster.comcast.net/block-...l-request.html

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Funny, I got my Alpha and CB 1 invites just fine and have Comcast. Are you using their .net email account they give you? Yeah if your using Comcast's email, FFS man, get another email account. They are ALL free lol!