DDoS

so when is the free day sub coming so we don't feel cheated out of our money >~>

Unlikely, DDOS is out of their hands. You could make a ticket to the support I suppose.

DDOS isn't our problem either. We're paying them for a service, and they're having problems providing it.

It's not my fault that they can't deal with an issue they've been having for months.
It's not my fault that they have issues they can't find a solution to.

Why should I be paying full price for a service that they can't reliably provide without mass interuption and disconnecting?

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Originally Posted by Sotaris

Unlikely, DDOS is out of their hands.

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Inaccurate. While they can't prevent it, they can take steps to limit the damage or outright mitigate it. There are a lot of companies that specialize in this type of service. And given that We all know Tuesday, Friday and Saturday are heavy DDOS days and have been for a few months now it is quite clear they are doing nothing.

you agreed to the ToS

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Originally Posted by PintyMcEars

you agreed to the ToS

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Relevance...how?

I am still pondering how the vast technically gifted employees at Enix , having created a hugely complex online game, cannot do the same with security. if they would themselves, admit they are not capable of preventing ddos, why not get those who Are skilled in the area of online security , and hire them. .. what about finding a way to reverse the sender's ddos spam right back at them?. .. It's getting more and more worrying that it feels as if Enix has Zero capability in their own safety, security.. I worry about our private details being stolen.

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Originally Posted by Orcasgt22

Relevance...how?

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In agreeing to the ToS, you specifically acknowledge that there may be times the game is not available for a variety of reasons and that you hold SE harmless for it.

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I am still pondering how the vast technically gifted employees at Enix , having created a hugely complex online game, cannot do the same with security. if they would themselves, admit they are not capable of preventing ddos, why not get those who Are skilled in the area of online security , and hire them. .. what about finding a way to reverse the sender's ddos spam right back at them?. .. It's getting more and more worrying that it feels as if Enix has Zero capability in their own safety, security.. I worry about our private details being stolen.

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I mean, that just comes down to the basics of how DDOS works. It basically involves hijacking a large # of compromised machines and sending a massive deluge of requests to a server all at once. You can't "reverse spam" it because practically none of it actually comes from the one initiating it. Even massive companies like Microsoft and Amazon have been DDOS'd, and they have far more resources than even a relatively large gaming company. Put simply, the amount of $$$ that would have to be spent to open up enough server capacity to deal with the DDOS for the very minimal windows of time it's actually occurring is just not feasible (and nothing stops the one doing the DDOS from simply increasing the amount of data they send until it overwhelms *that* security). With what we're seeing here, it's not even the SE servers themselves that are getting attacked, but a third party NTT node.

Also, DDOS attacks and stealing private data are two completely different things requiring two completely different levels of sophistication and approaches. One is performing a surgical strike on a target from hundreds of miles away, the other is just gathering a large group of people and bum-rushing your target.

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Originally Posted by Striker44

In agreeing to the ToS, you specifically acknowledge that there may be times the game is not available for a variety of reasons and that you hold SE harmless for it.

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Most, if not all ToS/EULA's are completely worthless as legal documents. The exchange of money for service however is a centuries old protected transaction and SE is not doing there due diligence to honor the trade. Should things continue like this without change, someone will likely want a refund, get denied by SE, sue for it and win. And when that happens the flood gates are opened.

The servers are being denied during the peak usage times denying people access so the fact that the uptime is 97% or whatever the real number ends up being is not going to be relevant. SE needs to do something and do so publicly because this is ridiculous

The brainrot required to defend SE on this is staggering honestly.

How can you possibly be satisfied PAYING $15USD a month. Thats a MONTHLY subscription, for a service that gets DDOS'd, disconnects you every 5 minutes at peak hours, making content like PoTD impossible. Making Savage/Ult raiding extremely irritating, and painful to clear.

You are paying for access to FFXIV. When SE can't deliver that, compensation should be owed.
When SE has DDOS attacks, thats not your problem.
When SE has server/netcode issues, thats not your problem.
When Yoshi P spills his coffee in the server room, thats not your problem.

I don't care if the 8th umbral calamity is happening in Japan. I don't care if there is a zombie outbreak, and zombies are assaulting the server facilities. I'm paying for access to their game. If they cannot provide a stable service, we should not be expected to pay full price. Basic customer support.

If the same thing was happening in Japan, do you think for a SECOND they'd let it go on for months? I don't think so.

that's why the idea of free sub day wouldn't be a bad idea to get as like a sorry that we get them back to back

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Originally Posted by Archeron

The brainrot required to defend SE on this is staggering honestly.....

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Put into perspective that Microsoft Azure has DAILY security patches which often cause connectivity issues in while small but frequent windows.
Consider that restricting the routes of attack for a DDOs would ALSO introduce latency into the content you cited prior.

You are paying to use FFXIV - as per ToS you accept that sometimes; sh*t happens. You agree to this and the downtime it entails; you have patch days where you are deprived hours of gameplay.
When SE has a DDOS; thats your problem because you accepted that there might be times you won't be able to play - it would suck for you to go; but you paid in advance.
When SE has server netcode issues; again thats actually your problem and SE does what they can to mitigate that problem because they want you to continue to subscribe - you do a value assessment to whether a hour of Downtime due to bad-actors/act of god, etc is worth continuing to pay for. SE tries to do SOME actions in good faith - such as delaying demolition because recently some American's have had their homes wiped off the map...SE is not required to do this but they try to be understanding that as before Sh*t happens.

When Yoshi-P spills his coffee in the server-room and no one is around - no one cares because who leaves servers exposed enough that a spill would wipe out your IT infrastructure...and who would drink coffee in rooms thats are either colder then a witches teet or hotter then heck and under the blaring sounds of HVAC systems.

Your service is being provided within realistic expectations - while I understand your frustration; IF you have a committed party out to cause trouble for SE; then ultimately its going to take a long time to resolve and we have to understand its not like SE can tell you the steps they are taking so that bad actors can then enact new counter-measures.

The people you should be taking issues with are the criminals; SE is in fact the victim in this scenario and for reference it HAS happened in Japan MANY times.

https://www.ign.com/articles/final-f...-on-a-solution

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Originally Posted by Ayan_Calvesse

You are paying to use FFXIV - as per ToS you accept that sometimes; sh*t happens. You agree to this and the downtime it entails; you have patch days where you are deprived hours of gameplay.
When SE has a DDOS; thats your problem because you accepted that there might be times you won't be able to play

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Downtimes for maintenance and patches are known in advance, done during off peak hours (which I hate cause I get off work then lol) and have specified start and end times. These are disruptions that are a part of the game for sure. Every once and awhile emergency maintenance is needed to fix a catastrophic error. These are also know in advance though usually with a lot less notice and are also a part of the game. These are things we agree too because these downtimes improve out play experience by making the game have new stuff to do it actually work the way its suppose to

Power outages, natural disasters, Network provider outages and a whole host of other things that could kill SE's ability to run the servers for a period of time are also acceptable risk we the subscriber take. Provided SE does whatever they can to resume the service in these events it is fine

DDOSing is one such event and there is no reason to believe SE is doing anything to prevent disruption. This is not fine and should it contiune, is going to show all you people just how worthless TOS/EULA's really are here

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Originally Posted by Ayan_Calvesse

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I don't care if Square Enix is a victim. Again, where is that my problem?

I'm paying $15usd a month. Thats the end of my problems. SE has to hold up their side, which is providing a stable, functioning service.

If some criminals are ruining their business, thats Square Enixes problem, and Square Enixes problem ALONE.
If zombies are invading Japan and interupting their business, Not my problem either.
If their headquarters catches on fire and everything burns down, still not my problem either.

How about realistic customer service? Basic stuff. You have issues with your service, which I am paying for, and I'm no way responsible for any of the issues going on with your service, you compensate ALL affected players. (Something they did during the outright disasterous launch of 6.0) What if your ISP decided, you know what? I'm cutting your internet connection every 5 minutes, for 2 months, during peak hours. This is a billion dollar company. It is not hurting their bottom line to compensate us with game time for the issues they've failed to address.

They've been dealing with it since May.

https://www.siliconera.com/naoki-yos...-ddos-attacks/

Honestly is there any reason to suspect they are lying? Frankly I am surprised at the sheer length and persistence of these DDOS attempts; based on what is being seen on Netscout I think FFXIV is actually going into record breaking territory for DDOS attempts on a MMO.

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Originally Posted by Archeron

I don't care if Square Enix is a victim. Again, where is that my problem?

I'm paying $15usd a month. Thats the end of my problems. SE has to hold up their side, which is providing a stable, functioning service.

If some criminals are ruining their business, thats Square Enixes problem, and Square Enixes problem ALONE.
If zombies are invading Japan and interupting their business, Not my problem either.
If their headquarters catches on fire and everything burns down, still not my problem either.

How about realistic customer service? Basic stuff. You have issues with your service, which I am paying for, and I'm no way responsible for any of the issues going on with your service, you compensate ALL affected players. (Something they did during the outright disasterous launch of 6.0) What if your ISP decided, you know what? I'm cutting your internet connection every 5 minutes, for 2 months, during peak hours. This is a billion dollar company. It is not hurting their bottom line to compensate us with game time for the issues they've failed to address.

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Its your problem because your the one being inconvenienced - if it wasn't you would not be complaining.

It sounds like you're the type of person who is satisfied with spending all sorts of money and getting poor service in return. A joke really. But you go on and defend that billion dollar corporation. They've such innocent victims it's really a tragedy, someones got to think of the little guy with billions of dollars!

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Originally Posted by Archeron

It sounds like you're the type of person who is satisfied with spending all sorts of money and getting poor service in return. A joke really. But you go on and defend that billion dollar corporation. They've such innocent victims it's really a tragedy, someones got to think of the little guy with billions of dollars!

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Some people on here are just ready to defend this company at all cost like their own life depends on it, not the first time not the last, how dare you criticize a multi billions dollar company.

Those exact same people are the ones that will eventually run this game to the ground, because they never hold them accountable for anything.

I bet they're the same people purchasing the $88usd blind box fridge magnets. Honestly they deserve to have every last penny milked out of them by Square Enix.

So did you get your money back?

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Originally Posted by PassinLay

Some people on here are just ready to defend this company at all cost like their own life depends on it, not the first time not the last, how dare you criticize a multi billions dollar company.

Those exact same people are the ones that will eventually run this game to the ground, because they never hold them accountable for anything.

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Don't you literally play the game to hoard houses? Why do you care?

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Originally Posted by Dorito_Burrito

Don't you literally play the game to hoard houses? Why do you care?

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Aww someone's jealous ?

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Originally Posted by PassinLay

Aww someone's jealous ?

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Nope. I'm not an insatiable glutton for video game housing. It's not even a good flex, like congratulations for chaining yourself to the game tighter than anyone else.

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Originally Posted by Dorito_Burrito

Nope. I'm not an insatiable glutton for video game housing. It's not even a good flex, like congratulations for chaining yourself to the game tighter than anyone else.

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Thank you very much for the compliment, I appreciate it !

i kinda feel people who defend this trash are people which are not affected by it tbh. For me i am not really since i reduced my playtime drastically. BUT its not acceptable that it kills peoples playtime and progress. And no YoU aCcEpT tHe ToS is not a valid defence what the hell. if it would be like 1 time a half year yes okay but not for months now. i can open this forum like everyday and i can find the next DDOs problem. I see that you dont want your gem to get negative talk but cmon you cant be that blind to this. It gets religious levels lately holy. Try to talk with your boss if you have a job and tell him that you will delay your work like twice a week and see his response

DDoS literally not my problem since my playtime never lapse with DDoS event in months

No, I have nothing to contribute to the thread, just chiming in to sip some tea :)

Tiny Smol Indie Company. Please understand.

/s

so since ToS have been mention I will also mention the consumer rights you pay for a services that is not offered and stable the ToS mention some well maintenance and update yes sure DDoS when it barely happen but now it happen so often that the consumers right actually apply here.


Toss isn't a protection against the fact that a law can be broken at this point like someone Dante131said every deep dungeon become a full resest if you you get disconnected in a normal group it isn't to bad but in a solo run it kill to do everything again.

ultimate/savage/extreme or even battle operations of you die you get a penalty in question of exp and mettle and respawning cost you even more and can be a huge progress lost still.


so if you say "you have agreed to ToS" yes I have but people exploit it to get you banned for sometime no reason at all sometime for even trying to give advice so if you think this community is great then please check again honestly because we pay monthly yet so many things is against us DDoS and player base too so if they cannot fix one they need to fix the other point.


sorry for this little rant I'm just tired of people defending this game andxsayihg its great when the community struggles and is divided so much

https://i.imgur.com/7f5CF7y.jpeg

I would say suck just struggles right now xx) but I love the meme and now will proceed to steal it x)

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Originally Posted by Sotaris

Unlikely, DDOS is out of their hands. You could make a ticket to the support I suppose.

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I agree. Never said they aren’t or shouldn’t take anti measures. My point is no company is immune to DDOS attacks.

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Originally Posted by Orcasgt22

Inaccurate. While they can't prevent it, they can take steps to limit the damage or outright mitigate it. There are a lot of companies that specialize in this type of service. And given that We all know Tuesday, Friday and Saturday are heavy DDOS days and have been for a few months now it is quite clear they are doing nothing.

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This is what I meant to comment to… can’t edit on phone in 2024 ^^^^^

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Originally Posted by Archeron

How can you possibly be satisfied PAYING $15USD a month. Thats a MONTHLY subscription, for a service that gets DDOS'd, disconnects you every 5 minutes at peak hours, making content like PoTD impossible. Making Savage/Ult raiding extremely irritating, and painful to clear.

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Simple answer - I haven't experienced any of this. From what I'm hearing, it's mainly later hours on the west coast? So perhaps because I'm on the east coast and play earlier in the evening, I just haven't been online when any of this has occurred. So I'm not getting d/c'd at peak hours, I can do PotD just fine, I'm not interested in Savage/Ult raiding, etc.. Basically, if it weren't for the DDOS being mentioned on this forum, I wouldn't even know it exists. So, why am I not satisfied with my money again?

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I don't care if the 8th umbral calamity is happening in Japan. I don't care if there is a zombie outbreak, and zombies are assaulting the server facilities. I'm paying for access to their game. If they cannot provide a stable service, we should not be expected to pay full price. Basic customer support.

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Sad to say, but this kind of approach is just going to leave you frustrated and disappointed in life. Practically every "service" in existence that you sign up for includes clauses where you acknowledge that things can happen outside of the servicer's control and that you hold them harmless. And while I'm thinking (hoping) you're exaggerating, and if you're really at the point where you don't care how bad a disaster might actually be happening somewhere, all that matters is if you get to play a game...perhaps expanding one's worldview might be in order.

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The brainrot required to defend SE on this is staggering honestly.

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Just curious - did you just, like, hear this word somewhere and start throwing it around with little regard for anything? Because if there even is "brainrot" in this thread, I don't think it lies where you think it lies...

Also happening in hours when no one is hardly on. Yesterday I was playing between 1am and 3am PST and got almost disconnected from one.

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Originally Posted by Jojoya

Sounds like people need to stop talking about "brainrot" and go back to school for lessons in critical thinking.

No, they are not responsible for anything and everything that could interrupt your connection to the service. SE is responsible for keeping their servers running and they've done that.

You are responsible for your connection to the service. SE has no control over how you choose to connect.

Fix your connection problem. Start with your ISP to see if they will route your connection around the trouble node. If they won't do that, you can use a VPN service to reroute it yourself.

Or you can keep complaining in the forums about this and get nowhere because there is nothing wrong with the game servers. This is your problem, not their problem.

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Okay dude I have enough of this. I understand you want to defend a big company, but saying that DDoS attacks are solely the players' problem isn’t fair or accurate. DDoS attacks target the game servers, which are managed by the company. Players don’t have the ability to prevent or defend against these attacks, and it’s unrealistic to expect them to.

It’s the responsibility of the company running the game to invest in proper security measures to mitigate these attacks. Things like DDoS protection services, server redundancy, and better network infrastructure are all within the company's control. Players are here to enjoy the game, not manage the server security.

While it’s unfortunate that these attacks happen, the company needs to take action to defend its players from them. Blaming the players who are affected by these disruptions doesn't solve the problem or make the gaming experience better. If the servers belong to another company trust then they still manage them, hell even if not they pay money that speeks louder then words. You can't tell me they can't do anything about it, they simply don't want to because other stuff is " more important " for them.

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Originally Posted by Jojoya

Sounds like people need to stop talking about "brainrot" and go back to school for lessons in critical thinking.

No, they are not responsible for anything and everything that could interrupt your connection to the service. SE is responsible for keeping their servers running and they've done that.

You are responsible for your connection to the service. SE has no control over how you choose to connect.

Fix your connection problem. Start with your ISP to see if they will route your connection around the trouble node. If they won't do that, you can use a VPN service to reroute it yourself.

Or you can keep complaining in the forums about this and get nowhere because there is nothing wrong with the game servers. This is your problem, not their problem.

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just like people said they target servers themself not people because I never get disconnected at all I have the strongest connection and the highest service. there is only two ways for me to lose connection one DDoS and second is well power failure where I live I do understand why you think that but some people survive a DDoS attack It have happen to me a couple time and other I don't.

You cannot also blame only one person when they're is a full que of 600+ people trying to reconnect at the same time so even denying the fact there is DDoS attack and blaming it on players end is kinda low thinking.

SE isn't to blame completely but like I said we are paying customers still.

the ratio of DDoS before DT was around once or twice a year sometime more since DT it have been 5 a month sometime if not more so be mindful I do not say you are stupid but you might be the lucky one that doesn't get disconnected and on that curse you lucky person!


and VPN doesn't work all the time on DDoS attack sadly I always have it active and I still get booted if you blame my internet it just mean you lack the understanding.


your experience isn't everyone experience keep that in mind instead of blaming player thanks you for understanding that you aren't alone in this world if you answer me back be respectful and have proof for what you are saying next

You people aren't listening. They aren't targeting the FFXIV servers. They are targeting the nodes.

It's like a traffic jam stopping you from getting to the movies, not the cinema cancelling the showing.

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Originally Posted by Sacae

You people aren't listening. They aren't targeting the FFXIV servers. They are targeting the nodes.

It's like a traffic jam stopping you from getting to the movies, not the cinema cancelling the showing.

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nodes nor servers it affect the games still sadly that's also the other point I wouldn't be paying a monthly sub I wouldn't care much but I do so I care you also have to understand that and I mostly rant too.

have to understand to that it is part of there job still that people like it or not ok I do understand it cannot be like a 100% protection and people on console cannot fight those back either and Xbox player have to pay a monthly sub for both to be able to play too so node or not it is a problem no matter what

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Originally Posted by Nero-Voidstails

nodes nor servers it affect the games still sadly that's also the other point I wouldn't be paying a monthly sub I wouldn't care much but I do so I care you also have to understand that and I mostly rant too.

have to understand to that it is part of there job still that people like it or not ok I do understand it cannot be like a 100% protection and people on console cannot fight those back either and Xbox player have to pay a monthly sub for both to be able to play too so node or not it is a problem no matter what

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It is a problem, but you're complaining to the wrong people. Just like the cinema can't do anything about traffic, Square Enix can't do anything about American internet service providers.

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Originally Posted by Sacae

It is a problem, but you're complaining to the wrong people. Just like the cinema can't do anything about traffic, Square Enix can't do anything about American internet service providers.

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okay tell where to complain then ? let me do the job of SE they should complain there ...