Constant random freezing

Ever since dawntrail early access came out I have been experiencing random freezes for 5-30 second and then the game goes back to normal. The freezes happen everywhere and at random. They even happen back to back. If I tried to click on the screen I get the not responding and then it will crash, but if I just wait it will unfreeze eventually. I don't have this in any other games, I am not getting any error codes and have a very high end pc with a rtx 4090 and I7-12700K with 32gb of ddr4 3600. I have Tried everything from changing in game setting to verifying files to even completely uninstalling and reinstalling the game, nothing has helped. The game is pretty much unplayable with the freezing. Sometimes after a while the freezing will stop and the game will run fine until I close the game and reopen it. Any help would be appreciated.

I have been having these exact same issues however I just started getting them about 4 or 5 days ago with nothing hardware or software changing. Very similar specs as above 3070 instead of 4090 playing at 5120x1440 the random freezes seem to have no correlation to anything I am specifically doing in game. I can be tabbed out browsing a website and it freezes, in the middle of a fight, or just afk not moving in a housing area. After about 20-30 seconds it will usually unfreeze I have noticed that they tend to come in 2s for me. after 5 to 10 seconds after 1 freeze a 2nd will happen.

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Originally Posted by HazzTD

ddr4 3600

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It seems, that you have an overclocked system. The 12700K is specified up to 3200 MHz memory clock. And yes, it can make a difference.

https://www.intel.com/content/www/us...fications.html

Freezing and unfreezing can also be an indicator for overheating or defective Harddisk/SSD. Look into the Windows Event Log. Maybe there are some entries.


Cheers

I have the exact same issue 1-5 times per day ever since DT released and it doesn't matter what I'm doing. Flying around gathering, random freeze. Standing at FC house, random freeze. Leveling in dungeons, random freeze in dungeon run #4. I can raid for 3 hours and never go below 120 fps, but all of a sudden get freezes for 30s where game CPU and GPU usage goes to 0, then shoot back up unless I click while it's frozen, in which case I crash.

The rest of the PC is running completely fine, any media or music keeps playing while the game is frozen. I've even tried having nothing other than the game running and I still have freezes.

Yesterday at raid night was really annoying because my freeze messed up a pull and then I had a back to back freeze almost a minute long while they were already pulling again so had to reset again, and that made me want to investigate and solve it.

No error codes in Event Viewer.

RTX 3060 Ti
Intel i5-11600K
ASRock B560 Pro4
Corsair Vengeance DDR4 2x8GB 3200
Game installed on Samsung SSD 860 EVO 500GB

Before Dawntrail I never had a single freeze since ARR.

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Originally Posted by Larirawiel

It seems, that you have an overclocked system. The 12700K is specified up to 3200 MHz memory clock. And yes, it can make a difference.

https://www.intel.com/content/www/us...fications.html

Freezing and unfreezing can also be an indicator for overheating or defective Harddisk/SSD. Look into the Windows Event Log. Maybe there are some entries.


Cheers

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Her harddisk is not defective. Stop blaming the PC's. You could scare someone into quitting or spending money they don't need to spend. While I don't know anything about overclocking, it's highly doubtful that's the problem. For every single person who has been experiencing these problems, and more, the problems started after Dawntrail.

It's the bloody game, mate. Just stop.

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Originally Posted by Anida

It's the bloody game, mate. Just stop.

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If it would be the game then everyone would have the same problems.



Cheers

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Originally Posted by Larirawiel

If it would be the game then everyone would have the same problems.



Cheers

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Not necessarily.

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Originally Posted by Larirawiel

If it would be the game then everyone would have the same problems.

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Its almost like there are millions of iterations of different hardware/software configurations out there which might cause some people to have similar issues and not others.

As others have said I have no issue with ANY other game or ANY other software no issues BEFORE DT. Something has changed and its not on my end.

I rolled back my Nvidia drivers to 552.44 as I thought the latest drivers might have been the issues and it seems to have possibly reduced the amount of freezes but I did still get a few to happen after doing this.

I have the same issue since yesterday, before that everything was fine and running smoothly. Happened first during gathering, short freezes, then nothing for a while, then a long freeze plus disconnect.
Then everything was fine again for hours, and next time it happened in the new extreme trials, much fun, had to stop those.
Same again today, quitting trials because i get freezes for 5-15s and with one disconnect again just 15min ago.
If this continues I might as well stop playing any group content since nobody can rely on me, it's no fun.

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Originally Posted by DasHase

I have the same issue since yesterday, before that everything was fine and running smoothly. Happened first during gathering, short freezes, then nothing for a while, then a long freeze plus disconnect.
Then everything was fine again for hours, and next time it happened in the new extreme trials, much fun, had to stop those.
Same again today, quitting trials because i get freezes for 5-15s and with one disconnect again just 15min ago.
If this continues I might as well stop playing any group content since nobody can rely on me, it's no fun.

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And in contrast, while my game issues started 3-4 days after DT and daily since, yesterday it mostly ran smooth ... except in dungeons and trials. In the open world, I got very few stutters, no freezes. Cutscenes were smooth. Dungeons and trials stuttered like mad whenever anything flashed. Got an error on exiting the game.

It's definitely the game. Something is very unstable and unpredictable.

The thing with software development is if your 'release' causes a bunch of people to now start having the same issue, you fix the software, not tell your users to fix their hardware.

https://forum.square-enix.com/ffxiv/...27-Game-Freeze
https://forum.square-enix.com/ffxiv/threads/504729
https://www.reddit.com/r/ffxiv/comme...ort=confidence
https://www.reddit.com/r/ffxiv/comme...nce_dawntrail/
https://forum.square-enix.com/ffxiv/...rashes-freezes

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Originally Posted by Archie824

The thing with software development is if your 'release' causes a bunch of people to now start having the same issue, you fix the software, not tell your users to fix their hardware.

https://forum.square-enix.com/ffxiv/...27-Game-Freeze
https://forum.square-enix.com/ffxiv/threads/504729
https://www.reddit.com/r/ffxiv/comme...ort=confidence
https://www.reddit.com/r/ffxiv/comme...nce_dawntrail/
https://forum.square-enix.com/ffxiv/...rashes-freezes

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This right here! ☝

I've had this issue starting about 2 weeks ago. 1-5 times a day, my game will freeze (audio still playing, chrome videos still playing, discord call still connected) for usually a few seconds, then come back. Sometimes the freeze leads to a full disconnect, about 10% of the time. To others, during a freeze I appear to be disconnecting (pokeball). Nothing about the freezes are consistent. I could be doing nothing in the background, I could be opening chrome, I could just be chilling at my housing plot, in a dungeon, crafting, anything. GPU sometimes spikes to 100% or drops to 0% usage, sometimes doesn't. They could be hours apart, or minutes apart. There are no errors in event viewer, ever. It is incredibly annoying. This is happening to 2 other members in my static as well after the recent hotfix. I have reinstalled the game on a different drive. I have done troubleshooting on hardware, and tried the fixes I saw some people post. I played Dawntrail early access with no issues. No other games (ESO, Wuwa, Hoyo games, BDO) give me any issues, not even any frame drops. I'm worried it will happen during savage prog.

5800X3D
RTX 4080
32GB(2x16GB) DDR4 3600

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Originally Posted by Pinklefairy

I've had this issue starting about 2 weeks ago. 1-5 times a day, my game will freeze (audio still playing, chrome videos still playing, discord call still connected) for usually a few seconds, then come back. Sometimes the freeze leads to a full disconnect, about 10% of the time. To others, during a freeze I appear to be disconnecting (pokeball). Nothing about the freezes are consistent. I could be doing nothing in the background, I could be opening chrome, I could just be chilling at my housing plot, in a dungeon, crafting, anything. GPU sometimes spikes to 100% or drops to 0% usage, sometimes doesn't. They could be hours apart, or minutes apart. There are no errors in event viewer, ever. It is incredibly annoying. This is happening to 2 other members in my static as well after the recent hotfix. I have reinstalled the game on a different drive. I have done troubleshooting on hardware, and tried the fixes I saw some people post. I played Dawntrail early access with no issues. No other games (ESO, Wuwa, Hoyo games, BDO) give me any issues, not even any frame drops. I'm worried it will happen during savage prog.

5800X3D
RTX 4080
32GB(2x16GB) DDR4 3600

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Yea in a similar vein to this I've had freezes since a bit after Dawntrail, seemingly completely randomly it freezes for ~30 or so seconds, friends in Discord with me just see it happening via the same disconnecting symbol, I had assumed it might be related to player actions breaking, but even in an isolated instanced area without me acting it has happened, the more concerning times though being mid-instance, especially if I'm a healer in a dungeon I can just freeze and come back to the entire party dead because 2/3 things happen without me being able to do anything to help. It's severe enough an issue I can't confidently play healer/tank without constantly worrying it'll happen even when it can just not happen for 2 days straight and then the next day happen 3 times in 30 minutes. The single time it outright crashed it gave no errors and just closesd and every other time it just resumes after the freeze seeming completely fine.
The only consistent thing about its effects being that CPU drops to ~2% usage, GPU drops to 0% usage and RAM usage drops off a cliff to abnormally low amounts, usually to <150 MB usage, compared to the 600-900 the game runs at normally and then after resuming jumps back up to 300-400 before steadily climbing to normal values. Since Dawntrail the game also starts at like 2.5-3 GB usage but is freed up to the normal 600-900 after some seemingly arbitrary period of time, these freezes however can happen even before that initial drop but in such events it still drops heavily, but not to the extreme low levels

I've tried updating drivers and seeing if other changes like adjusting resolution and changing from borderless to windowed did anything but no adjustments have seemed to make any difference and I'm hesitant to try reinstalling the game since every instance of others who seem to have this issue it has seemed as though it does nothing to help

Quote:

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Originally Posted by Larirawiel

It seems, that you have an overclocked system. The 12700K is specified up to 3200 MHz memory clock. And yes, it can make a difference.

https://www.intel.com/content/www/us...fications.html

Freezing and unfreezing can also be an indicator for overheating or defective Harddisk/SSD. Look into the Windows Event Log. Maybe there are some entries.


Cheers

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You people really need to stop trying to give card board cut out cut and paste answers and pay attention to all of the threads and posts having this same issue. It is not helping at all.
There are many threads about this very same issue and it all started with 7.0.
If you do not have any actually information stop wasting people's time.

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Originally Posted by Deathcream

Yea in a similar vein to this I've had freezes since a bit after Dawntrail, seemingly completely randomly it freezes for ~30 or so seconds, friends in Discord with me just see it happening via the same disconnecting symbol, I had assumed it might be related to player actions breaking, but even in an isolated instanced area without me acting it has happened, the more concerning times though being mid-instance, especially if I'm a healer in a dungeon I can just freeze and come back to the entire party dead because 2/3 things happen without me being able to do anything to help. It's severe enough an issue I can't confidently play healer/tank without constantly worrying it'll happen even when it can just not happen for 2 days straight and then the next day happen 3 times in 30 minutes. The single time it outright crashed it gave no errors and just closesd and every other time it just resumes after the freeze seeming completely fine.
The only consistent thing about its effects being that CPU drops to ~2% usage, GPU drops to 0% usage and RAM usage drops off a cliff to abnormally low amounts, usually to <150 MB usage, compared to the 600-900 the game runs at normally and then after resuming jumps back up to 300-400 before steadily climbing to normal values. Since Dawntrail the game also starts at like 2.5-3 GB usage but is freed up to the normal 600-900 after some seemingly arbitrary period of time, these freezes however can happen even before that initial drop but in such events it still drops heavily, but not to the extreme low levels

I've tried updating drivers and seeing if other changes like adjusting resolution and changing from borderless to windowed did anything but no adjustments have seemed to make any difference and I'm hesitant to try reinstalling the game since every instance of others who seem to have this issue it has seemed as though it does nothing to help

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Could you post your computer specs as much as possible? I want to see if people having this issue have anything in common. CPU, GPU, memory, motherboard maker/chipset, how many monitors you have, refresh rate, any other devices etc.

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Originally Posted by aqualenne

Could you post your computer specs as much as possible? I want to see if people having this issue have anything in common. CPU, GPU, memory, motherboard maker/chipset, how many monitors you have, refresh rate, any other devices etc.

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While uncertain on how to check my memory/motherboard offhand, CPU should be Intel Core i7-4770 3.4 GHz, GPU NVIDIA Quadro M2000, 2 monitors being Compaq S1922 Wide LCD Monitor and DELL E1910H, the game (both when I was doing windowed and borderless) is always only on the compaq monitor and capped at 60 FPS with both of the monitors refresh rates in windows' settings being displayed as 59.790 hz

As an addition edited in while not spec related the mention of always having the memory usage drop proved itself untrue immediately after I had posted such as the freeze happened again without such, so may've just been a fluke every other time I had actually checked

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Originally Posted by OokieSpookie

You people really need to stop trying to give card board cut out cut and paste answers and pay attention to all of the threads and posts having this same issue. It is not helping at all.
There are many threads about this very same issue and it all started with 7.0.
If you do not have any actually information stop wasting people's time.

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It's not copy and paste. If the game would have some issues then everyone would be affected. I never had a single crash with 7.x and i play a lot. So the game itself is OKish.

And there are some common reasons why the game can crash: overclocking, bad/old drivers, bad/old BIOS, Intel 13th/14th-gen CPUs, an old PSU, overheating etc. Those reasons i would figure out first.


Cheers

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Originally Posted by Larirawiel

It's not copy and paste. If the game would have some issues then everyone would be affected. I never had a single crash with 7.x and i play a lot. So the game itself is OKish.

And there are some common reasons why the game can crash: overclocking, bad/old drivers, bad/old BIOS, Intel 13th/14th-gen CPUs, an old PSU, overheating etc. Those reasons i would figure out first.


Cheers

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The issue is that it's a very specific problem that only affects FFXIV.
The game completely freezes up for ~30 seconds, yet you can still alt tab and do other stuff.
If you tab back in, the game is still frozen until those 30 seconds are up like it's running out a timer.

Only FFXIV has this issue. I can run every stress test possible on my computer or play other games that require better hardware for hours on end without issue.

So it's obviously something wrong with FFXIV itself. Either in the programming for certain hardware setups, or just in the way it interacts with Windows itself.

Trying to blame it on other things, or asking the people complaining to try "fixes" that no other program requires, just makes those people annoyed.

I love being gaslit in a technical support forum... the game isn't interacting with something properly. While this isn't necessarily the games fault, it's helpful if we find the common denominator amongst those effected. My temps are nothing out of the ordinary and haven't increased between pre-Dawntrail and now. I played the entire duration of early access just fine. After the hotfix, it was no longer fine. It is the only program effected. No other games, nothing else on the computer at all even so much as hiccups when a freeze in ffxiv is happening.

It's like blaming people for the audio freezes that happen when you change audio devices... Everyone knows its a thing, but it only effects some people... so is it not valid because it doesn't effect you personally? Nobody asked if yours was working lol

Been having similar issue Since 7.01

But only if i am doing dungeons and raids

everything is okay when doing fate hunts with big big groups and so on in main world but when i go into a group instance like roulettes and stuff there is a change of random lag spike similar like when server is having a dos attack and in like one of ten times i get disconnected never had that issue before 7.01

I've been having the same issue since I started playing this game the other week. It just locks up and stops responding for several seconds. Eventually it goes back to normal, if I leave it alone. However, this does create a big problem when I'm say, in combat. I've been hesitant to play with other people because of that.

freezing and lags in dungeons and raids, when I talk to NPCs it took forever, when I use a skill on whatsoever I can drink coffee meanwhile. Have it since 7.01

Adding to my previous post, this is a serious issue. It's starting to block progression for me. I can't fight some of the longer battles when the game locks up like this because it continues even as my client is frozen. I'll be fighting, it'll freeze, then when it resumes I'm dead.

Is there anything that can be done about it?

Happens to me as well, i keeps happening on savage fights and it really messes up my fights.
The game randomly freezes but music still goes and every seems to be running in the background and then everything happens at once.
It's not like a lag freeze where i can move, the game just freezes completely

I had another thread with what could be the same issue. For me, disabling Microsoft Device Association Root was what finally stopped the game freezes I was having.

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Originally Posted by Lavafrost

For me, disabling Microsoft Device Association Root was what finally stopped the game freezes I was having.

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I'm going to chime in and say that I did the same and had the same result. The game still has the occasional freeze, but not nearly so often or so regularly. The Microsoft Device Association Root Enumarator is something that's used to address older forms of input, so disabling it probably won't hurt much unless you're using a non-USB mouse or MIDI device or something like that.

If disabling the Microsoft Device Association Root Enumarator helps then it is very likely, that you have very old drivers for things like gamepads or mouse or so.