I'm getting nowhere in the tech support forum, so this is my last avenue. Did the 90G restore, accomplished nothing other than sucking up some bandwidth (fortunately I have unlimited). Not sure the difference is between this and a "re-install." NEVER having had to reinstall any game for misbehavior, I am unsure of exactly what to do to "re-install" so I could use some help there.
Di I just toss one folder or ue the win function to uninstall. Or maybe SE has an uninstall application?
This is all very depressing...
Reinstall??
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07-16-2023, 11:05 AMRiversideGuyReinstall??
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07-16-2023, 11:32 AMSurprisedIf you go in add or remove there would be option to uninstall the game .also instead of restore I would first uninstall the game and then install the game through launcher .Quote:
Originally Posted by RiversideGuy
For overwolf you also have to remove it through add or remove option .
You can follow steps in this article . -
07-16-2023, 11:50 AMRiversideGuy
"Add or Remove Programs" shows a "Final Fantasy XIV Online," dated 3/9/2021 with version 1.0. Is that correct? Yeah, I got rid of overwolf half a dozen crashes ago.
There was no link to an article in your post. I DID come across a FAQ from SE BUT it pointed to "remove or rename the 'Final Fantasy XIV' folder in the 'My Documents' → 'My Games' folder and I have no such "My Documents" folder. Another thing I read said too use a FFXIV Uninstall exe but nothing like that exists either.
Still, thanks for posting... -
07-17-2023, 01:19 AMArrhin
Often times game issues are caused by corrupt configuration files. These are not typically removed by the uninstall process. The good part is you can delete (or temporarily move them for testing) without doing anything else. The bad part is you will lose all your UI/Macro settings unless you have backed up to the server recently (Always do this semi regularly). For testing, I recommend cutting and pasting the folders to the desktop, XIV will automatically replace them.
Navigate to Local Disk (C ) > Users > Usernamehere > Documents > MyGames > FINAL FANTASY - A Realm Reborn
In this folder you will see a number of folders named FFXIV_CHR00insertrandomnumberletterstring as well as FFXIV.cfg , FFXIV_BOOT.cfg
Cut and paste these to the desktop (just testing right now, so preserve these) Launch FFXIV and see if the problem resolves.
Hopefully this helps. -
07-17-2023, 02:31 AMRiversideGuy
Now we are getting somewhere… absolutely I regularly back up my settings… so easy to try what you suggest. Should I ditch that folder, then do a restore from the saved settings before launching the game?
AND thanks for helping. -
07-17-2023, 02:45 AMArrhinI have historically just cut the whole folder and pasted to the desktop, but that was before server backups were a thing. If you're backed up do it however you like. I just hope it works, this game can be soooo frustrating to diagnose.Quote:
Originally Posted by RiversideGuy
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07-17-2023, 04:29 AMSurprisedsorry I was on mobile .it must have missed it . https://www.hp.com/us-en/shop/tech-t...indows-10-appsQuote:
Originally Posted by RiversideGuy
Ffxiv is normally installed in program files x86 folder not my games or my document folder
Also sorry for late response I had some irl shenanigans today -
07-17-2023, 04:31 AMRiversideGuy
Not to mention someone in my FC says an uninstall also wipes that folder (with my configs) out. Frankly I don't trust win10 at all, so it doesn't surprise me some built in function may not work as expected. BUT following you suggestion, I don't have to download 90G like I already have!
Interesting I am being ignored in posting to the tech support forum as was suggested... -
07-17-2023, 05:13 AMRiversideGuy
Crap, this thing is going to fight me all the way... I fail to see the "Users" folder in File Explorer but I DO see my folder. Cut does exactly nothing. I DID manage to copy it to my desktop BUT when I went to delete it, it said it would be because permission. I do NOT see any way to "run as administrator" by right clicking on it. Thought maybe click on the exe, BUT File Exploder tells me it doesn't exist. Eventually I found it (search gave a ton of results), raan as admin, it launching what I take is another instance BUT same issue, tells me I can not delete it without permissions (oh I had googled and none of the "advice" was correct until I hot the 5th or 6th one and managed to FIND the app... whoa, if I rename it I CAN delete it. Lets see what happens now!
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07-17-2023, 05:31 AMRiversideGuy
<big expletive deleted> well that didn't work. Think maybe cause I had saved those backups while I was having my crashing issues. I did save off the FFXIVconf.fea file but I suspect it has the same crap in it... I wonder of I overwrote the file might there be any way to retrieve it (I looked in trash)?
NOW I see a way and I got back that file from 03/2023! -
07-17-2023, 05:59 AMRiversideGuy
I THINK I may be back up and running... it was the old xx.fea file that I managed to retrieve that worked... but man was this hell on earth. Rewarding myself with a juicy burger and fries delivered right to my door!
A gazillion THANK YOUS to all who posted trying to help me... now I can stop spewing! -
07-18-2023, 04:19 AMRiversideGuy
Crap, all was fine for a couple of hours yesterday, today boom, froze with a buzz again. Could it have been the last winblowz update I did? I do have a ticket in so maybe they can help me...
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07-18-2023, 05:33 AMSurprisedIf you are worried about your configs being wiped out you can back it up in the game at character selection screen .for 90 gb download you don't have to do it . You can try to save the whole folder in a external external hard disk .reset your windows with local install .it will install fresh copy of windows 10 and then before you start the ffxiv launcher you copy and paste the whole folder to same installation place that you gave when you first installed the gameQuote:
Originally Posted by RiversideGuy
And if you want to like avoid using windows 10 . Like I had enough problems with pc and windows 11 crap .then I bought ps5 and I am playing the ffxiv game with my wired keyboard and mouse connected to ps5 and I don't have to deal with any of the windows crap -
07-20-2023, 02:16 AMRiversideGuy
PS5 may be an option some day, only problem is the big TV is in my bedroom, not so easy to use mouse/keyboard lying down.
The saving of config files (both to the server and locally) always seemed not to work... my buddy told me exactly here the 12 or so config files lived so I manually saved those off. Finally bit the bullet then did the full re-install. Cross fingers, all seemed OK yesterday. -
07-20-2023, 04:01 PMSurprisedHopefully will remain that way .Quote:
Originally Posted by RiversideGuy
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07-20-2023, 06:13 PMCasti_ELSounds like your Windows file/folder permissions are a bit screwed up.Quote:
I fail to see the "Users" folder in File Explorer but I DO see my folder. Cut does exactly nothing. I DID manage to copy it to my desktop BUT when I went to delete it, it said it would be because permission. I do NOT see any way to "run as administrator" by right clicking on it. Thought maybe click on the exe, BUT File Exploder tells me it doesn't exist. Eventually I found it (search gave a ton of results), raan as admin, it launching what I take is another instance BUT same issue, tells me I can not delete it without permissions
Assuming that Windows is installed on your C drive:
On a default installation FFXIV should install under "C:\Program Files\Square Enix" (if memory serves - I install games onto a different drive to improve performance).
The configuration, screenshot and settings files should be under "C:\Users\<your username>\My Games\Final Fantasy . . ."
Config files should be able to copy/cut and paste no problem without requiring admin prompt (unless you're trying to paste them into a restricted location such as the root of C:\, or Windows folder).
You could check your permissions by right-clicking a file and going to Properties > Security - look for either explicit permissions for your username or the generic "Authenticated Users" group (or if your account is an administrator look at that group too) and see what permissions have been provided. You should have at least modify permissions to everything in the FFXIV folders otherwise the game won't be able to save updates and likely crash out. -
07-21-2023, 03:42 AMSurprisedI don't think they should mess with their settings now that they have done full reinstall of the game and if the game is working perfectlyQuote:
Originally Posted by Casti_EL