INSTALLED BUT WILL NOT LOAD - CANT PLAY

Hi Guys,

My Harddrive was recently wiped and i had to re-install FFXIV.

Now when i click on my desktop icon i get the message:

"FINAL FANTASY XIV has stopped working
Windows is checking for a solution to the problem"

My CP Specs:

HP ENVY 15
ATI Mobility Radeon HD 5830 Series
Intel(R) Core(TM) i7 CPU
Q 720 @ 1.60GHz 1.60 GHz
RAM 8.00 GB
64 - bit Operation System

I appreciated any help i can get.

Cheers

I see this error on my laptop whenever I forget to enable the discrete graphics card. Maybe you need to install drivers for yours? I think you can use your specific model number (should be on a sticker somewhere on your laptop) to look up drivers on HP's website. If that fails, look up your graphics card on AMD's website.

Hi Infant,

Did you successfully complete running the config utility and do a screen set up?

Make sure you have updated your DirectX drivers. That solved that problem for me in the past.

Eld_Deran,

I did not. I never got the option.

Quote:

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Originally Posted by Zezlar

Make sure you have updated your DirectX drivers. That solved that problem for me in the past.

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i updated DirX but didnt help.

Quote:

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Originally Posted by Eld_Deran

Hi Infant,

Did you successfully complete running the config utility and do a screen set up?

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I wasnt able to get that far.

The config outside the game. Doing that usually fixes it for many people.

Hi Infant,

The config is actually separate from the actual game. You will find it in the Square Enix folder in your start menu.

Quote:

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Originally Posted by Pyretta_Blaze

The config outside the game. Doing that usually fixes it for many people.

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When i click on the FFXIV config app all that comes up is a small window that reads similar to:


[][][][][[][]XIV[][][][][][][][][]

OK


i click OK but then it just disappears. I tried right clicking and running the 'compatibility issue' but didn't help.

Click the start button, then run a command: winver
What is the version number, and build number?

Also: Start -> Control Panel -> Region and Language
What is the format (language) selected?

Quote:

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Originally Posted by REDace0

I see this error on my laptop whenever I forget to enable the discrete graphics card. Maybe you need to install drivers for yours? I think you can use your specific model number (should be on a sticker somewhere on your laptop) to look up drivers on HP's website. If that fails, look up your graphics card on AMD's website.

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I installed every update from HP's Support and Drivers and then the same from AMD. The issue remains.

Quote:

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Originally Posted by Eld_Deran

Click the start button, then run a command: winver
What is the version number, and build number?

Also: Start -> Control Panel -> Region and Language
What is the format (language) selected?

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v-6.1


build 7601:service pack 1

English
Canada

Ok, next:

Right click on the FFXIV icon itself, select "Properties", then press "Open File Location".
Right click on the ffxivconfig file and select "Run as administrator".

Note: If it runs then do not bother setting your config options. This will run in the administrator account context, so will not save your settings to your current logged in Windows user.

I just want to see if it executes.

Quote:

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Originally Posted by Eld_Deran

Ok, next:

Right click on the FFXIV icon itself, select "Properties", then press "Open File Location".
Right click on the ffxivconfig file and select "Run as administrator".

Note: If it runs then do not bother setting your config options. This will run in the administrator account context, so will not save your settings to your current logged in Windows user.

I just want to see if it executes.

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Ok it does. It will also run without using administrator.

Run the config like that without using administrator and try to save a configuration.

Exit the config utility. Run it again. Did it remember your settings?

If you get an error trying to save a configuration: Enable the Windows font option in the config and pick any font (it's only temporary). Save and exit. Open again and un-check the Windows font option. Save and exit. This is sometimes required because the config structure does not seem to initialize correctly.

Try running the game again.

Quote:

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Originally Posted by Eld_Deran

Run the config like that without using administrator and try to save a configuration.

Exit the config utility. Run it again. Did it remember your settings?

If you get an error trying to save a configuration: Enable the Windows font option in the config and pick any font (it's only temporary). Save and exit. Open again and un-check the Windows font option. Save and exit. This is sometimes required because the config structure does not seem to initialize correctly.

Try running the game again.

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It runs and saves without error.

but just a note: I am given no option from the FFXIVconfig to change font.

Main Categories: General, gamepad, system

general sub categories: network, video, graphics, sound

I remember now, it was added in a later patch. Once you can run the game it will update.

So i've been a patient paying player and would really like someone from SE to walk me through what i need to do to get back playing.

Does it still not run, even if you execute the ffxivboot file like you did the config?

Thanks Eld_Deran but, No.

I will uninstall and re-install using the disk.
Can I download the game client from a site?
I won't be able to do this till Saturday. I am tethering atm.

If none of this works I will simply cancel my subscription and play something else.

There is no official client download that I know of. I am not sure why not, since you cannot log in unless you have an account anyway.

Did you request a phone support ticket?

Square-Enix Support Request

I did the morning of the 19th.
I received a generic email this morning saying i would be contacted.

Reinstall did nothing. No word from SE. They are still taking my money. WTF is going on?

if a clean reinstall of the game did nothing, and it worked before you had to reinstall windows, i guess something is wrong with either windows or some drivers ....

Quote:

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Originally Posted by GinTama

if a clean reinstall of the game did nothing, and it worked before you had to reinstall windows, i guess something is wrong with either windows or some drivers ....

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Every other game works - D3, SC2, SWTOR, MW3.
This is a problem specific to FFXIV.