GM Chips Feedback

Hello everyone, this is my first post here and I hope it's in the correct place.

I recently had an interaction with a GM by the name of Chipsaquetzal I think it was? They mentioned being nicknamed GM Chips or GM Chips and Pretzels. This GM resolved an issue where I needed 850 Tomestones of Causality restored to my account after I mistakenly purchased a Lunar Longkilt of Casting rather than a Lunar Longkilt of Healing, which would have sank two weeks worth of Tomestones just about.

He was very pleasant to work with and resolved my issue concisely without any difficulties or hang ups. I found him to be an excellent mediator and highly praise his skills as a GM. As a player it's very reassuring to know that our concerns are handled by such skillful and caring people.

... you used your once per account item restoration on a regular gear piece?

I mean... yay, I guess?

Quote:

---

Originally Posted by ICountFrom0

... you used your once per account item restoration on a regular gear piece?

I mean... yay, I guess?

---

Really?

Did you really have to be THAT guy?

Quote:

---

Originally Posted by Atelier-Bagur

Really?

Did you really have to be THAT guy?

---

I mean, it is kind of a waste of the one-time item restoration. We're nearing the end of this patch's lifecycle and spending something you get *one* of per account lifetime on two weeks of tomes isn't a great move. That being said, glad the OP got the assistance they required and I hope they're more careful in the future.

Quote:

---

Originally Posted by Atelier-Bagur

Really?

Did you really have to be THAT guy?

---

Well, you're also being THAT guy, so, congrats i guess?

Quote:

---

Originally Posted by Mika_Zahard

Well, you're also being THAT guy, so, congrats i guess?

---

Everytime I read " I guess", I always hear it with the Linkara voice impression Oney does

Can you all stop being that guy? Now I had to become that guy to unguy you guys.

Good job, on praising someone for doing their job. Also, hope you never delete anything you may want or need cause it will not be restored.

Btw OP did you know that we just won the best community at the game awards this year?

I hope you can see why c:

Quote:

---

Originally Posted by Atelier-Bagur

Btw OP did you know that we just won the best community at the game awards this year?

I hope you can see why c:

---

This has nothing to do with it LMFAO

Quote:

---

Originally Posted by Mika_Zahard

This has nothing to do with it LMFAO

---

Everyone ganging up on OP for posting a short positive post about their experience. Where do I see the vocal majority of FFXIV can do no wrong again?

Its clearly the opposite happening here in the community.

Maybe some wouldn't have used their item restoration like that - but frankly, most people treat it like Elixirs in FF games. Hold onto it forever and never use it.

That's great to hear you had a positive experience with a GM, OP. You can actually leave this feedback directly in game and it will get to the GM team directly, just go to Support Desk>Contact Us>Leave a Suggestion and put it in and it will go straight to them! Unfortunately they're unlikely to see the feedback here as the forums are meant for feedback/suggestions regarding the game itself and not support related feedback or suggestions.

*game eats up house item you can now only get via mogstation*
*ask GMs to restore the one item*
"GM: lol, get ______ loser. Just buy it again"

Grats OP, it's nice when people do their job! I got hosed by them but it's nice to see it's not a 100% thing.

Never understand that concept "only-one-item-ever". I mean, if SE can restore one item, the can restore all items they want. It's not like it techincally impossible. Yeah some people can abuse it. Put some inner timer then. Like one item per year. BAM, problem solved. Then... why?

Quote:

---

Originally Posted by Atelier-Bagur

Everyone ganging up on OP for posting a short positive post about their experience. Where do I see the vocal majority of FFXIV can do no wrong again?

Its clearly the opposite happening here in the community.

---

And they have the audacity to cry about "toxic positivity" when the majority of threads are negative towards the game

These people on the forum enjoy being victims, don't they.

Quote:

---

Originally Posted by Smollett

Never understand that concept "only-one-item-ever". I mean, if SE can restore one item, the can restore all items they want. It's not like it techincally impossible.

---

Of course they can. Other games manage it fine and it's not too difficult to prevent abuse. WoW lets you restore a whole list of things with quite a short reset time. One-per-account is outdated.

They just don't have to. The ff14 community is extremely anti-QoL and will defend basically anything the game is lacking due to poor choice of engine and coding, despite the fact SE are trying to sell us a product like every other game company.

Quote:

---

Originally Posted by Liam_Harper

Of course they can. Other games manage it fine and it's not too difficult to prevent abuse. WoW lets you restore a whole list of things with quite a short reset time. One-per-account is outdated.

They just don't have to. The ff14 community is extremely anti-QoL and will defend basically anything the game is lacking due to poor choice of engine and coding, despite the fact SE are trying to sell us a product like every other game company.

---

Anti QoL? Youre such a sad little liar, nobody is like that

Quote:

---

Originally Posted by SassyAssassin

Can you all stop being that guy? Now I had to become that guy to unguy you guys.

---

Won't stop; Can't stop! Can't unguy me!

skips out of the thread

Quote:

---

Originally Posted by Atelier-Bagur

Btw OP did you know that we just won the best community at the game awards this year?

I hope you can see why c:

---

...Did we actually? Ugh.

Quote:

---

Originally Posted by Aword3213

And they have the audacity to cry about "toxic positivity" when the majority of threads are negative towards the game

These people on the forum enjoy being victims, don't they.

---

I mean, toxic positivity is very clearly a thing in game.

...maybe not here on the forums, though LOL.

Hey everyone, OP here. I just wanted to address a few of the comments.

1.) "I mean, it is kind of a waste of the one-time item restoration. We're nearing the end of this patch's lifecycle and spending something you get *one* of per account lifetime on two weeks of tomes isn't a great move. That being said, glad the OP got the assistance they required and I hope they're more careful in the future."
I actually agree with this criticism, but it's too late now. I will, as you say, just have to be more careful in the future.

2.) "Good job, on praising someone for doing their job. Also, hope you never delete anything you may want or need cause it will not be restored."
Who hurt you?

3.) "That's great to hear you had a positive experience with a GM, OP. You can actually leave this feedback directly in game and it will get to the GM team directly, just go to Support Desk>Contact Us>Leave a Suggestion and put it in and it will go straight to them! Unfortunately they're unlikely to see the feedback here as the forums are meant for feedback/suggestions regarding the game itself and not support related feedback or suggestions."
I let the GM know I would leave him a positive review if Square afforded me the opportunity, and he let me know that if I wanted to leave a positive review for him that I could do so at the link he provided. He then provided me with a link directly to these forums. It may be that what you're saying is true though, that I can leave feedback for the GMs using in the in-game system - but that's my explanation for why I chose to leave my message here at least.

Quote:

---

Originally Posted by Rayni

Hey everyone, OP here. I just wanted to address a few of the comments.

1.) "I mean, it is kind of a waste of the one-time item restoration. We're nearing the end of this patch's lifecycle and spending something you get *one* of per account lifetime on two weeks of tomes isn't a great move. That being said, glad the OP got the assistance they required and I hope they're more careful in the future."
I actually agree with this criticism, but it's too late now. I will, as you say, just have to be more careful in the future.

2.) "Good job, on praising someone for doing their job. Also, hope you never delete anything you may want or need cause it will not be restored."
Who hurt you?

3.) "That's great to hear you had a positive experience with a GM, OP. You can actually leave this feedback directly in game and it will get to the GM team directly, just go to Support Desk>Contact Us>Leave a Suggestion and put it in and it will go straight to them! Unfortunately they're unlikely to see the feedback here as the forums are meant for feedback/suggestions regarding the game itself and not support related feedback or suggestions."
I let the GM know I would leave him a positive review if Square afforded me the opportunity, and he let me know that if I wanted to leave a positive review for him that I could do so at the link he provided. He then provided me with a link directly to these forums. It may be that what you're saying is true though, that I can leave feedback for the GMs using in the in-game system - but that's my explanation for why I chose to leave my message here at least.

---

Best advice I can give you is don't feed into people being butts here, most of the time they're just looking for a reaction.

Quote:

---

Originally Posted by Zebraoracle

Best advice I can give you is don't feed into people being butts here, most of the time they're just looking for a reaction.

---

I like butts.

Quote:

---

Originally Posted by Renalt

I like butts.

---

And you cannot lie

Quote:

---

Originally Posted by Zebraoracle

...Did we actually? Ugh.

---

No we didn't. The game won best ongoing game and best community support. Not best community.

This is the game awards descriptions for best community support :
"Recognizing a game for outstanding community support, transparency and responsiveness, inclusive of social media activity and game updates/patches."

Quote:

---

Originally Posted by RukoBoshi

No we didn't. The game won best ongoing game and best community support. Not best community.

This is the game awards descriptions for best community support :
"Recognizing a game for outstanding community support, transparency and responsiveness, inclusive of social media activity and game updates/patches."

---

Suddenly many people (especially here) snicker at that award even more, I can already see the sarcastic comments now "Oh yeah....such great support and communication and responsiveness"

Quote:

---

Originally Posted by RukoBoshi

No we didn't. The game won best ongoing game and best community support. Not best community.

This is the game awards descriptions for best community support :
"Recognizing a game for outstanding community support, transparency and responsiveness, inclusive of social media activity and game updates/patches."

---

Oh yeah....such great support and communication and responsiveness!

Quote:

---

Originally Posted by RukoBoshi

No we didn't. The game won best ongoing game and best community support. Not best community.

This is the game awards descriptions for best community support :
"Recognizing a game for outstanding community support, transparency and responsiveness, inclusive of social media activity and game updates/patches."

---

I pay almost zero attention to game awards. Is that supposed to mean transparency and responsiveness of the game devs?

Quote:

---

Originally Posted by Atelier-Bagur

Suddenly many people (especially here) snicker at that award even more, I can already see the sarcastic comments now "Oh yeah....such great support and communication and responsiveness"

---

I mean... if it means what I think it means... Square doesn't exactly have an amazing track record of transparency and communication.

Took them like, what 5+ years or something to finally address DRK Living Dead issues? Then just recently they completely ignored four+ months worth of SAM feedback on their asinine decision to gut what little brainpower the job's rotation had left (for incredibly easy to dismantle reasons), this in spite of directly asking for said feedback during their own live letter, lol. Their official forum moderators/community managers might as well not exist, their transparency is laughable at best even with those new job change explanations (I've personally disregarded them wholesale since the SAM change was just listed as "we're buffing its AoE" (and not acknowledging any of the other feedback)) and it takes them forever and an age to respond to shit (*unless people start memeing about it, now that i think about it. director sure was quick to put out a definitely not defensive statement about how there totally wasn't any bias towards blm during, i think crystalline conflict's release). Remember the PLD exploit in Frontlines? Needed to wait like a whole ass patch (and i think some change) for them to finally get around to fixing it. Game awards are just feelgood bullshit for people to pat themselves on the back for.

Quote:

---

Originally Posted by Wyssahtyn

Took them like, what 5+ years or something to finally address DRK Living Dead issues? Then just recently they completely ignored four+ months worth of SAM feedback on their asinine decision to gut what little brainpower the job's rotation had left (for incredibly easy to dismantle reasons), this in spite of directly asking for said feedback during their own live letter, lol. Their official forum moderators/community managers might as well not exist, their transparency is laughable at best even with those new job change explanations (I've personally disregarded them wholesale since the SAM change was just listed as "we're buffing its AoE" (and not acknowledging any of the other feedback)) and it takes them forever and an age to respond to shit (*unless people start memeing about it, now that i think about it. director sure was quick to put out a definitely not defensive statement about how there totally wasn't any bias towards blm during, i think crystalline conflict's release). Remember the PLD exploit in Frontlines? Needed to wait like a whole ass patch (and i think some change) for them to finally get around to fixing it. Game awards are just feelgood bullshit for people to pat themselves on the back for.

---

Devs =/= community support.

Community support is GMs, customer support (both live chat and call center), and the forum mods. Even if they don't post to address things all the time, threads are moved to where they need to be quickly, posts that don't meet posting standards are deleted in a timely manner, which is more of their job than responding to users by posting unless it's actually needed to, such as "I've moved your thread to the appropriate area because your complaint about pvp doesn't belong in the housing section" or for tech support. Despite appearances, we aren't a modless wild west in our corner of the forums, there's just no reason to talk to us outside of official duties. Not that it would matter if our Community Managers posted, people would just be rude to them anyway despite them having 0 ways to fix in-game issues, just like it is for any of the social media teams.

Quote:

---

Originally Posted by Atelier-Bagur

Really?

Did you really have to be THAT guy?

---

I mean... he is not wrong.

Quote:

---

Originally Posted by Liam_Harper

They just don't have to. The ff14 community is extremely anti-QoL and will defend basically anything the game is lacking due to poor choice of engine and coding, despite the fact SE are trying to sell us a product like every other game company.

---

Got a question for you: is it almost a reflex that you just have to make these random generalized things in your post? Why do you do it? Do you think it'll make your point go across better? Like ... dude, look at the forum, people can't shut up about asking for QoL stuffs, hell they would even accuse Yoshi of insulting and being disrespect toward them when he doesn't give them all the QoL they ask for.

I have never really ran across a person who would defend this 1-restore-ever thingy. At most we just accept it for what it is, like ... it sucks but c'est la vie sometime. It's safe to say the reason we still have that policy ain't due to the community think what a great idea it is.

Quote:

---

Originally Posted by Nizzi

That's great to hear you had a positive experience with a GM, OP. You can actually leave this feedback directly in game and it will get to the GM team directly, just go to Support Desk>Contact Us>Leave a Suggestion and put it in and it will go straight to them! Unfortunately they're unlikely to see the feedback here as the forums are meant for feedback/suggestions regarding the game itself and not support related feedback or suggestions.

---

But the GMs tell you to leave feedback on the forums when you are done speaking to them.

my baitdar is going off, but who knows, maybe it's wrong and I'm just cynical.

Quote:

---

Originally Posted by AngelCheese77

But the GMs tell you to leave feedback on the forums when you are done speaking to them.

---

gm script was never made or modified to account for the fact there isn't an appropriate section for gm feedback on the forums ¯\_ (ツ)_/¯

like, iirc, i'm pretty sure their script just points you to the top forum page

Quote:

---

Originally Posted by Atelier-Bagur

Btw OP did you know that we just won the best community at the game awards this year?

I hope you can see why c:

---

I sincerely doubt they mean the forum community.

that is about standard for most mmos... a pit...

Quote:

---

Originally Posted by Kes13a

I sincerely doubt they mean the forum community.

that is about standard for most mmos... a pit...

---

honestly I would be interested if there's ever a "best forum community". All MMO forums are toxic, but which ones are the LEAST toxic. Now that begs to be answered.

Quote:

---

Originally Posted by Atelier-Bagur

All MMO forums are toxic, but which ones are the LEAST toxic. Now that begs to be answered.

---

The "dead" ones. The only ones posting there tend to be ones that actually enjoy the game. When an online game no longer becomes popular then the chaff slowly drifts away until the game (and message boards/forums) become a lot more stable in the long run. The only downfall is when the parent company pulls the plug when the money is drying up. There will always be fan run servers afterwards but large corporations hate it when you revive their IP for some reason, lol.

If your game does not have people complaining about how toxic the community is then your game is pretty much dead.

Quote:

---

Originally Posted by Zebraoracle

Best advice I can give you is don't feed into people being butts here, most of the time they're just looking for a reaction.

---

The better-best advice advice I can give you is to avoid the forums like the plague. It's too late for most of us.