July 4th 24 hr Maintenance

Come on SE, why haven't you figured this out yet? Bringing down the servers on a holiday for a major portion of your subscriber base is very uncool. :(

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Originally Posted by Katalyn

Come on SE, why haven't you figured this out yet? Bringing down the servers on a holiday for a major portion of your subscriber base is very uncool. :(

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Kupo its not too bad don't stress my friend. It is time to enjoy life with a cold one and some good food! The game will be there when we get back ^_^ enjoy some good times kupo <3

Cause updates are always on mondays for patches like this no matter what is going on where ever in the world?

Go have some BBQ while you're taking a break for the day. It's not gonna kill you.

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Originally Posted by Doc_Seraph

Kupo its not too bad don't stress my friend. It is time to enjoy life with a cold one and some good food! The game will be there when we get back ^_^ enjoy some good times kupo <3

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No stress here, I'll have alternatives for entertainment :D. However, this isn't the first time they've done this, scheduled a long maintenance corresponding to a major holiday, and I think a little light chiding over this poor customer service practice is more than fair.

If it's a holiday isn't that a good excuse to go out and celebrate? Go to a restaurant, meet up with friends, venture out for a bit of hiking or a run through the forest?

How many patches, in the history of the game, have been on holidays for other countries? And how many of those people have actually complained about it?

A day away from the game wont kill you.

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Originally Posted by Katalyn

No stress here, I'll have alternatives for entertainment :D. However, this isn't the first time they've done this, scheduled a long maintenance corresponding to a major holiday, and I think a little light chiding over this poor customer service practice is more than fair.

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Poor customer service because the game is gonna be down when people want to be loud with fireworks, probably drink at BBQs/parties with friends, and generally a lot of people stepping away from their computers?

Honestly seems like good timing, personally.

this is a gamer holiday for us so everyone be sure to enjoy it .

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Originally Posted by Bacent

Cause updates are always on mondays for patches like this no matter what is going on where ever in the world?

Go have some BBQ while you're taking a break for the day. It's not gonna kill you.

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And given that this is scheduled maintenance, they couldn't adopt a more customer-friendly practice of not scheduling them on a day that coincides with a big holiday for a large portion of their player base? Hardly the first time they've done this, and won't be the last I'm sure. But clearly, I'm the jerk for calling them out on this. :D

Square Enix is granting you freedom from XIV just like George Washington granted you freedom from the British. Rejoice!

Its a Japanese game. Why would they work their patch schedule around an American holiday?

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Originally Posted by Avatre

How many patches, in the history of the game, have been on holidays for other countries? And how many of those people have actually complained about it?

A day away from the game wont kill you.

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Not sure, don't have a count, but definitely more than once on both. Clearly won't kill me to have a day without the game, but it also wouldn't kill SE to consider such things when scheduling their maintenance patches.

If maintenance still happens during Golden Week in japan then whatever. I'm pretty sure they still do maintenance during that time.

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Originally Posted by Bacent

Poor customer service because the game is gonna be down when people want to be loud with fireworks, probably drink at BBQs/parties with friends, and generally a lot of people stepping away from their computers?

Honestly seems like good timing, personally.

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I imagine there are many ways people celebrate holidays. For some, I'm sure the entire day will be consumed with celebratory actions. For others, I imagine they will have extra free time between holiday activities. Finally, for some, they might not celebrate at all and just enjoy the day off however they want. So yes, I think the better customer service approach would be to consider major holidays of their subscriber base for scheduled maintenance patches.

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Originally Posted by Ransu

Its a Japanese game. Why would they work their patch schedule around an American holiday?

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Japanese developer, but international game. If it was just a Japanese game we wouldn't have European, Oceanic, and North American data centers along with the various localizations.

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Originally Posted by Katalyn

Japanese developer, but international game. If it was just a Japanese game we wouldn't have European, Oceanic, and North American data centers along with the various localizations.

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Okay so then when will American studios start catering to random European and Japanese holidays?
Most of them don't even bother including the EU in give-aways and competitions.

It's just unfortunate timing for the US player base. It is what it is. We'll be okay, I promise. I'll probably be spending half of my day away from my PC and console anyway due to it being a holiday.

ITT: An American forgetting the rest of the world exists

Wow how entitled. You know how many holidays there are worldwide? SE only has 52 possible dates to do scheduled maintenance so no matter which day you will inconvenience someone.
And the alternative would be to wait another week.
Be grateful the Usa gets all these wonderful promotions europe can only dream of.

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Originally Posted by Kolsykol

Okay so then when will American studios start catering to random European and Japanese holidays?
Most of them don't even bother including the EU in give-aways and competitions.

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I'm sure there are others, but the only American studio game I can think of that can compare to my point would be Blizzard/WOW. And yes, I would advocate it would be better customer service if they didn't do a 24 hour maintenance on a day corresponding to a major holiday in the regions they provide service. To be clear, I'm not saying every holiday, but the big ones, if you are providing a service in a region, would be best to avoid.

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Originally Posted by Caitlinzulu

Wow how entitled. You know how many holidays there are worldwide? SE only has 52 possible dates to do scheduled maintenance so no matter which day you will inconvenience someone.
And the alternative would be to wait another week.
Be grateful the Usa gets all these wonderful promotions europe can only dream of.

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To be fair, from what I hear the BBC tv license tax thing is getting phased out. European or not, that sounds pretty sweet.

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Originally Posted by MilkieTea

ITT: An American forgetting the rest of the world exists

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Not at all, I'd fully support someone saying it is bad customer service to do a 24 hour maintenance on X holiday in X region. Again major holidays, not every single last little one :D

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Originally Posted by Caitlinzulu

Wow how entitled. You know how many holidays there are worldwide? SE only has 52 possible dates to do scheduled maintenance so no matter which day you will inconvenience someone.
And the alternative would be to wait another week.
Be grateful the Usa gets all these wonderful promotions europe can only dream of.

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Lots of Holidays for sure! But how many are truly major national celebrations and also fall on Monday/Tuesday when SE likes to do their maintenance? I think this is a schedule they could manage if they cared.

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Originally Posted by Katalyn

Japanese developer, but international game. If it was just a Japanese game we wouldn't have European, Oceanic, and North American data centers along with the various localizations.

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You can't cater to every single holiday. Work would never get done if they did that.

This seems like such a bad idea, I actually thought it was a joke. They are really going to have 24 hour maintenance on a major American holiday?

How dare they try to make me spend time with my family, WHAT ABOUT MY FREEDOM!?!?!?!?!


MY-- FREEEEEEEEeeEEEDOM!!

:D lol

More seriously though, I can understand it's a bit frustrating given a busy schedule and now you finally get a day off and on that day off that you wanted to play you can't... The frustration makes sense! If you do have family to spend time with though, then def. do that! We have a hard time with keep traditions up due to a whole bunch of reasons, and so keeping the 4th as a family day with BBQ feels like... almost a cultural duty lol. If you're American (since I assume you're getting the day off on the 4th- if you're just upset with maintenance and the 4th means nothing to your schedule then I don't know what to say.. cause.. maintenance has to happen sometime lol).

It probably wouldn't be a terrible idea to have it not on a major country federal holiday though, but I just want to say try to keep the tradition alive if you can- it's a good one (to spend time with family). Like Lunar New Year type stuff.

This thread pops up almost every 24 HR maint "this was my one day to play this month"

1 day won't kill anyone. Take the time to visit family or hang out with your significant other.

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Originally Posted by Xaruko_Nexume

This seems like such a bad idea, I actually thought it was a joke. They are really going to have 24 hour maintenance on a major American holiday?

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I get this, and I get why I'm getting this type of reply. I will admit, I'm not as knowledgeable about other countries and their major holidays as I should be so I apologize if I missed the opportunity to advocate for you when it happened in your part of the world. I feel as if it's a bad customer service practice to do a 24 hour maintenance on a major holiday for any part of your subscriber base.

Not a major holiday. 1 Country celebrates it. One. Not a major holiday. Not even close. Also, I suggest you check the numbers on the majority of where this game is played in a single country. It isn't the US. Surprise!

GW2 has nice server Infrastructure. They don't need to bring servers down ever when applying updates. Players can even play the game with different builds, incase they were logged in while the update went live. They get a warning that they will be booted in couple of hours in order to get them to up to date too.

SE always (with a few exceptions) has their patch maintenance end on a Tuesday. This means that 24hr ones will start early Monday. It's just how they operate. They aren't gonna move around their preplanned maintenance days because some other country has a holiday that day.

Eh, it sucks, but it's just the way timing works sometimes. The only holidays that ever effect their patch schedule are Japanese holidays since their workers would be celebrating.

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Originally Posted by Shougun

How dare they try to make me spend time with my family, WHAT ABOUT MY FREEDOM!?!?!?!?!


MY-- FREEEEEEEEeeEEEDOM!!

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Unfortunately, there really are people who think like this. lol

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Originally Posted by Tylandria

Not a major holiday. 1 Country celebrates it. One. Not a major holiday. Not even close. Also, I suggest you check the numbers on the majority of where this game is played in a single country. It isn't the US. Surprise!

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You are right, it is a holiday specific to one country. However, this is also true of most secular Holidays.

I'm not sure how you are defining a major holiday. Since I never defined it, I can see why maybe this would cause confusion. So for the point I'm trying to make, I'd define a major holiday as a national holiday where the majority of people in that nation are likely to be home from school, work, and etc. I know it's an offensive and close-minded position, but I still think if you are operating a service in different regions then the best customer service practice would be to consider these holidays and not take your service down for 24 hours on such days. :D

I can't be bothered to actually do the math but i would be curious to know how many tuesdays a year would be without any interference of onecountry's national holliday.
Worst part these would change each year.

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Originally Posted by Katalyn

it also wouldn't kill SE to consider such things [US Holidays] when scheduling their maintenance patches.

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Why do you think they don't? It just might not be the "consideration" you want.

For example, they might prefer to have a patch come up July 5 instead of July 4th just to avoid the massive load on the newly-patched possibly-buggy game that would accompany new content being released on everyone's day off.

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Originally Posted by Katalyn

And given that this is scheduled maintenance, they couldn't adopt a more customer-friendly practice of not scheduling them on a day that coincides with a big holiday for a large portion of their player base? Hardly the first time they've done this, and won't be the last I'm sure. But clearly, I'm the jerk for calling them out on this. :D

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If it's how you're coming off, I mean...

Go blame the people that made the 4th of July on a Monday.

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Originally Posted by Bacent

If it's how you're coming off, I mean...

Go blame the people that made the 4th of July on a Monday.

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Let me just go get G'raha Tia to send me back in time to 1870 and give congress a good talking to! lol :D

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Originally Posted by Silverbane

Why do you think they don't? It just might not be the "consideration" you want.

For example, they might prefer to have a patch come up July 5 instead of July 4th just to avoid the massive load on the newly-patched possibly-buggy game that would accompany new content being released on everyone's day off.

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Uncool addition to my "quote" as I think I've made it quite clear that I'm down for them not pushing a 24 hr maintenance on a major holiday of any part of their service region.

As for the rest, wouldn't scheduling the week after accomplish the same thing?

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Originally Posted by Tylandria

Not a major holiday. 1 Country celebrates it. One. Not a major holiday. Not even close. Also, I suggest you check the numbers on the majority of where this game is played in a single country. It isn't the US. Surprise!

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I never said it was. Also, repeating yourself doesn't make you more right.