Help with account recovery... =(

So I just tried to login to xiv and it said I was locked out due to recent suspicious activity. I dont buy gil or anything shadey like that so I'm not sure what that could be. I noticed I was still logged in on here so I figured I'd come see if anyone could give me some advice, kinda nervous about loseing 8 years of work on both games. =(

Just tried the password rest link, it said there is no square enix account with my email =/

That means a different IP Address was detected trying to login to your account, you just need to reset your password, if you need more help contact SE Support on this link


*EDIT* This link for EU Accounts.
http://support.eu.square-enix.com/co...hp?id=903&la=2

This Link for US Accounts.
http://support.na.square-enix.com/co...hp?id=902&la=1

Yeah, sent them an email. Hopefully it all works out. Otherwise i'm gonna be seriously bummed out for a while..

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Originally Posted by Dann

Yeah, sent them an email. Hopefully it all works out. Otherwise i'm gonna be seriously bummed out for a while..

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Don't send an email, it can take up to 1-7 days for a reply, speak to an Online support member and get it resolved strait away, If your from the US it won't be open now but if your in the EU it will be.

US here, I'll try and get ahold of them when they open. Thanks Fear!

Remember you have to call during business hours. SE customer support is not open on weekends.

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Originally Posted by Molly_Millions

Remember you have to call during business hours. SE customer support is not open on weekends.

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SE Customer support sux

All fixed thanks for the help guys!

Glad t'hear!

Do you have an email associated with the account now? (or does the system think you have one?)

I've always had one but for some reason it was saying it was invalid, I checked my email a while ago and there was a letter in my spam from them with a link to a diffrent password change screen and it unlocked the account. On a side note a few minutes ago my brothers account was locked as well though it was easyer to fix because this time it recognized his email.

In any case I've now put the security token from my collectors edition on my account. And ordered one for my brother as well. Hopefully that helps keep this from happening again.

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Originally Posted by Dann

I've always had one but for some reason it was saying it was invalid, I checked my email a while ago and there was a letter in my spam from them with a link to a diffrent password change screen and it unlocked the account. On a side note a few minutes ago my brothers account was locked as well though it was easyer to fix because this time it recognized his email.

In any case I've now put the security token from my collectors edition on my account. And ordered one for my brother as well. Hopefully that helps keep this from happening again.

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The security token will cause the login to bypass the ip check. So you wont have to worry about it again

Oh nice. Well that works out then, glad I spent the extra money for our accounts.

head up they send an email to the email that registered with that account so check your email it does it to me every time i go to my buddys house.

The thing is though that I've never used my account anywhere else outside of my house, so somethings up.

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Originally Posted by Dann

The thing is though that I've never used my account anywhere else outside of my house, so somethings up.

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Nah, it can happen if your Router resets or your Dynamic IP Address resets (some ISPs do it Daily / Weekly etc.)

Oh hopefully thats all it was then.

Usually it doesn't trigger it because its within the same IP range, but I've had it once when I logged in instantly after my router reset.

Can I ask what steps you took to fix this, Dann?

I haven't been able to log into the game since yesterday and I'm not sure why. I keep getting a message saying my user or password as incorrect although my friend is able to log into me perfectly fine on his PC (Note - he didn't know my details beforehand).

I've reset my password several times and contacted the support desk but if there's anything else I can do I'll try it!

Fadigre it sounds as if either:

Your CAPS LOCK is on, your keyboard is typing the wrong characters (Try typing your Password onto Notepad so you can see it's correct then copy & paste it into FFXIV) or you've got internet connection problems with SE.

Try typing the password out and copying it to see if that helps, also try logging into the forums / SE Account Centre to see if it works.

Pretty much what Fear said Fadigre.

Well I'm not really sure what happened but I've changed my IP and I'm capable of logging back in.

Of course I logged in, sat down at my Linkshell spot then logged off to see a friend.

Thanks for trying though guys

/crisis