Petition to fix the damn sound

So, it's been almost a month since sound issues were introduced in 6.0
Latest changelog implies that issue is non-existant.

Started this quaint little thing:
https://chng.it/zVDmJDYynh

Curious to see how far can we take it.
Currently we need following help with it:

-A banner for campaign would be nice;
-Spreading the link around would be even nicer;
-Having someone actually capable of writing good petitions would be even better.

I got no issues with Sound Blaster X3. Using Windows 11.

Quote:

---

Originally Posted by TristanX

I got no issues with Sound Blaster X3. Using Windows 11.

---

Problem solved then? Thanks?

I have no issues with the sound

Quote:

---

Originally Posted by Darkobra

Problem solved then? Thanks?

---

Never encountered it. I despise Realtek chips anyway. After I start using mid range soundcards, I stopped using onboard sound.

The game is unplayable with sound for me. Apparently not a priority for SE though.

Yep my sound is still fucked

I'm not sure what you think a Change petition, at the very start of the year where folks are likely still away on vacation, is going to accomplish.

I'm sorry you and some others are having issues with sound but I can't say I've noticed anything, as others have also stated. Sure it'll get fixed in time.

Only issue I had with FF sound at 6.0 was that my game music went to a different speaker then my dialogue/sfx sounds. It was very odd that both sounds are separate audio's but easily fixed on my end.

Devs ignore broken GNB sfx introduced in 5.01, and you assume they will fix this? FFXIV audio team doesn't care about anything anymore.

Quote:

---

Originally Posted by Ferra

I'm not sure what you think a Change petition, at the very start of the year where folks are likely still away on vacation, is going to accomplish.

---

Raise awareness, at the very least.
I am happy to hear there are people unaffected by this, but I'd be happier if no one at all would be affected.
For those affected, game has been basically unplayable for a month and devs fail to even include audio issues in the "Known issues" list or acknowledge the issue in any other way.
I am, personally, starting to doubt that they are planning to fix it at all.

If you read other sections of the forums - including top page with dev tracker, tgey are in fact working on it and have identified one source so far. They are asking everyone to file reports in the thread to gather as much info as able as well to figure out others.

I've read other section of the forums - including top page with dev tracker.
Tgey are moving the information they've asked themself to the duplicate tickets at this point, disregarding it.
Also, only mentions in dev tracker are where they've tried to pin the issue on user side, then hastily backed away from that statement when called out.
Meaning they either did not bother testing for the issue to reproduce on variety of setups, or are straight up keeping us in the dark on purpose.
Tracking the most populated thread, players did more testing and described the issue in more detail than any of those two dev posts and had a sound engineer conclude that issue is caused by the questionable changes to the sound engine.

That, and sound issues are not even included in the list of known issues of latest patch.
And in previous patch changelog attempted to downplay the issue as minor inconvenience.

So yah. I am very slightly skeptic.

Quote:

---

Originally Posted by ShadowedStranger

That, and sound issues are not even included in the list of known issues of latest patch.
And in previous patch changelog attempted to downplay the issue as minor inconvenience.

---

As someone who has been suffering from this shit since Day 1 of 6.0, I'm tired of it. It's not the user's end--so much testing on the players' sides keep ending up pointing to the actual client/game. A good test to know it's the game? Toggle on Visual Alerts in Accessibility settings. You can actually see the crackling/stutter in real time. The visuals actually distort and freak out when the audio crackling happens. And.. it's only FF14 that does this, mind you. No other games seem to have this "problem".
I might drop the game soon, because of this issue which should have been addressed sooner. The fact it's being downplayed even more is irritating.
Not paying 15 USD + retainer fees for a game with a broken sound system.

Kind of odd this game has so many issues with sound when they're using DirectX like every other game on the market.

Good idea, sadly this petition asks money and data id not like to give.

Yeah my audio has been bad ever since 6.0 as well. My first thought was the whole 'spatial audio' bit they added for the stuff you can buy.

Quote:

---

Originally Posted by Sho86

Yeah my audio has been bad ever since 6.0 as well. My first thought was the whole 'spatial audio' bit they added for the stuff you can buy.

---

I never had any audio issues but for those that do my thought was also the spatial audio. They had to have adjusted the audio of the game to work with it which could have caused problems. I don't actually know of course.

For me sound just fades out then comes back after 30 seconds to a minute seconds. Thinking its caused by lag spikes.

Meanwhile, list of known issues was republished:
https://eu.finalfantasyxiv.com/lodes...092f2ad32777b8

Apparently audio issues still don't exist for dev team.

Quote:

---

Originally Posted by ShadowedStranger

Meanwhile, list of known issues was republished:
https://eu.finalfantasyxiv.com/lodes...092f2ad32777b8

Apparently audio issues still don't exist for dev team.

---

The sound of this expansion is completely broken for me. Purely garbage. Impossible to play with it turned on.

But it's a free game. Imagine if I was paying monthly to play =D

Quote:

---

Originally Posted by Aurikai

Kind of odd this game has so many issues with sound when they're using DirectX like every other game on the market.

---

I think it's that silly 3D bolton they added. https://youtu.be/3aE6f-d5u0k?t=12 which sounds absolutely disgusting in it's own right, but has clearly broken the sound for people who don't use it, with certain configurations.

My sound keeps cutting out on a regular basis then returns. It's annoying.

Quote:

---

Originally Posted by Shibi

I think it's that silly 3D bolton they added. https://youtu.be/3aE6f-d5u0k?t=12 which sounds absolutely disgusting in it's own right, but has clearly broken the sound for people who don't use it, with certain configurations.

---

I got even better narrative.

Squeezix recently announced that they are releasing a "spatial audio system" for FFXIV, partnered with panasonic to release that hardware.
First prototypes come rolling out, they realize that their audio is dated and make a great decision of making a hasty deal with Embody.
Which causes hectic rework of a sound engine and rollback from XAudio to WinMM.

Quote:

---

Originally Posted by ShadowedStranger

I got even better narrative.

Squeezix recently announced that they are releasing a "spatial audio system" for FFXIV, partnered with panasonic to release that hardware.
First prototypes come rolling out, they realize that their audio is dated and make a great decision of making a hasty deal with Embody.
Which causes hectic rework of a sound engine and rollback from XAudio to WinMM.

---

And turned the sound into something from a chocobo's butt.

Stop being the epitome of the angry customer.

They've acknowledged the issue; they're working on the issue.

Your adult choices are:

A) Keep playing and ignore the issue, possibly shut off the sound and play your own music; or
B) Cancel your subscription and re-activate it at a later date when the sound issues are fixed; or
C) Cancel your subscription and never come back, thereby depriving SE of revenue to drive your point home.

What's with all this posse nonsense we do these days?

"I ain't got my way, lemme gather 100 other folks that feel like me and we'll DEMAND what we want!"

LMFAO, do you think that when you hit 100 sigs, the servers will come down and a patch will magically be applied to fix the sound issues? All you are doing is perpetuating frustration, anger, and giving 100 clueless people the idea that what they're doing will garner results.

Grow up and pick A, B or C above and move on with life. Your behaviors reflect badly on humankind in general. I mean, seriously, an online petition to fix a video game bug that's already been acknowledged. Is there nothing better to petition for?

Quote:

---

Originally Posted by Breakbeat

They've acknowledged the issue

---

No, they did not.

Quote:

---

Originally Posted by Breakbeat

they're working on the issue.

---

As far as we know, no they are not.

Quote:

---

Originally Posted by Breakbeat

All you are doing is perpetuating frustration, anger, and giving 100 clueless people the idea that what they're doing will garner results.

---

And that is a good reason to be frustrated and angry about.
For now, I am gauging public interest on the matter and maintaining a platform to keep interested people informed on developments.
If enough people express their interest, I will take it one notch further and issue a letter addressed to square enix.
If that does not help, we can start thinking class-action lawsuit.

The rest of that message I am not going to dignify with a response.

Quote:

---

Originally Posted by Breakbeat

Stop being the epitome of the angry customer.

They've acknowledged the issue; they're working on the issue.

Your adult choices are:

A) Keep playing and ignore the issue, possibly shut off the sound and play your own music; or
B) Cancel your subscription and re-activate it at a later date when the sound issues are fixed; or
C) Cancel your subscription and never come back, thereby depriving SE of revenue to drive your point home.

What's with all this posse nonsense we do these days?

"I ain't got my way, lemme gather 100 other folks that feel like me and we'll DEMAND what we want!"

LMFAO, do you think that when you hit 100 sigs, the servers will come down and a patch will magically be applied to fix the sound issues? All you are doing is perpetuating frustration, anger, and giving 100 clueless people the idea that what they're doing will garner results.

Grow up and pick A, B or C above and move on with life. Your behaviors reflect badly on humankind in general. I mean, seriously, an online petition to fix a video game bug that's already been acknowledged. Is there nothing better to petition for?

---

Simple, you have to get other people. I worked a short time for a large publisher. Think one of the top 5. I did support for players. It was one of those times in my life where COVID is going on and I could do it from home and make a few extra bucks. Plus, free games, talk to people about games, and easy to boot.

If a player came to us with an issue, it was a simple response with an answer that every player gets. It wasn't until we started getting multiple cases of an issue that we would look into things. Granted, the people with a hot head, would still get ignored, but just letting you know there has to be a voice to be heard or you'll just get asked to send your DxDiag and SysInfo file for when the threshold of reports is reached.

I can't think of many things more useless than change.org but thanks for continuing to raise awareness of this issue. Been playing this game for a decade and no audio issues but then 6.0 rolls in with that stupid spatial audio thing and now I get sound stutters and audio playback slowing down. Messing with in-game settings helps sometimes but it's always temporary.

I know they tried blaming older hardware or configurations and pushing it back on the customer but were quickly debunked, but it's a bad look to try and pull the "just upgrade your hardware" card at this current point in time especially.

Keep reporting in the Bugs forums and hopefully they consider a rollback of some manner or severing support for the 3D audio gimmick that no one asked for.

I'm just gonna leave this here:

https://twitter.com/SOKENsquareenix/...05908792569867

Next up on: Business Answers From The Unemployed...

Quote:

---

Originally Posted by Breakbeat

LMFAO, do you think that when you hit 100 sigs, the servers will come down and a patch will magically be applied to fix the sound issues? All you are doing is perpetuating frustration, anger, and giving 100 clueless people the idea that what they're doing will garner results.

---

This is my new favourite thing.


So say I'm a game developer. ONE person has an issue. Sucks to be them. PEBKAC. A thousand people have an issue. Something's clearly wrong.

-Free sub time wont happen
- ETA on fix wont happen. Has they have to locate the issue first.

It's now been reproduced and confirmed, and a fix is being worked on.

https://forum.square-enix.com/ffxiv/...04#post5797104

Quote:

---

In the FFXIV game sound driver, there is a calculation where some audio is not normalised. It has been found that this bug will occur when the calculation process cannot catch up. This mostly impacts older CPUs of about 10 years ago, but it has been also been confirmed in some of the latest CPUs.

---

(Translation mine and I welcome people who speak technical Japanese better than me to finesse and correct it, my Japanese isn't perfect by a long shot. Knowing audio and programming I am taking 「数値の桁数の調整が正常に行われない箇所があり」 to mean the audio processing technique "normalisation", which is basically getting all samples being mixed to the same number of bits and volume.)

Release time is (as I read it) after the next patch, which is already in QA - so it can't be included in that.

Interestingly my Intel I9-12900K is affected, so, I am personally thinking as a layperson just considering the logic of it the sound driver was offloaded to the processors efficiency cores, where it got bogged down. Maybe.

Quote:

---

Originally Posted by NanaWiloh

-Free sub time wont happen
- ETA on fix wont happen. Has they have to locate the issue first.

---

Free sub time for what because u have no sound I tell u some of you people and your entitlement you guys have.

Quote:

---

Originally Posted by Shibi

It's now been reproduced and confirmed, and a fix is being worked on.

https://forum.square-enix.com/ffxiv/...04#post5797104



(Translation mine and I welcome people who speak technical Japanese better than me to finesse and correct it, my Japanese isn't perfect by a long shot. Knowing audio and programming I am taking 「数値の桁数の調整が正常に行われない箇所があり」 to mean the audio processing technique "normalisation", which is basically getting all samples being mixed to the same number of bits and volume.)

Release time is (as I read it) after the next patch, which is already in QA - so it can't be included in that.

Interestingly my Intel I9-12900K is affected, so, I am personally thinking as a layperson just considering the logic of it the sound driver was offloaded to the processors efficiency cores, where it got bogged down. Maybe.

---

English post from dev

https://forum.square-enix.com/ffxiv/...=1#post5797835

Quote:

---

Originally Posted by Adeacia

English post from dev

https://forum.square-enix.com/ffxiv/...=1#post5797835

---

Thanks, and heh "where the number of digits is not being adjusted correctly" isn't really a replacement for "not normalised".