Fix the stupid game already

Today after hard day at work I wanted to play a bit to relax. I waited in a super long queue, finally got in as my friends were already waiting me to play together. As first thing I went to my retainer, wanted to sell timesworn map and when I was about to set price I got lobby connection error disconnect.. I immediately tried to log back in and I am 6000. in queue... Thanks for ruined evening... The expereince with your game since Endwalker early access has been absolutely horrendous and I am getting so tired of this shit. You have to adjust your whole day just so to be able to play at least a little bit but even when you do so, you just get one of the impressive variety of possible errors and you are fucked.

Semiconductor outage is no excuse for unability to fix errors for such a long time. It is plain incompetence and amateurism, nothing else.

SE doesn't read the English forums from what I understand.

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Semiconductor outage is no excuse for unability to fix errors for such a long time. It is plain incompetence and amateurism, nothing else.

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Nothing more to say. I've been saying this for days.

Will no one from SE do anything about errors? It is not possible that anyone is viewing the forum.

Greetings fellow Eorzean,

We apologize for the inconvenience you have experienced with server congestion on Final Fantasy XIV. Due to the recent release of Endwalker, we are experiencing an extremely high surge in player base which may result in long queue times and possible connection based errors. We are aware of this inconvenience and have addressed it in the following Lodestone post:

https://na.finalfantasyxiv.com/lodes...9264ac9f24986f

We appreciate your patience and understanding regarding this matter and ask that you try again at a later time to see if the issue persists along with keeping an eye out on the Lodestone website when further updates will become available.

Thank you for visiting the Final Fantasy XIV Technical Support forums!

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Originally Posted by imeanlikesrsly

Today after hard day at work I wanted to play a bit to relax. I waited in a super long queue, finally got in as my friends were already waiting me to play together. As first thing I went to my retainer, wanted to sell timesworn map and when I was about to set price I got lobby connection error disconnect.. I immediately tried to log back in and I am 6000. in queue... Thanks for ruined evening... The expereince with your game since Endwalker early access has been absolutely horrendous and I am getting so tired of this shit. You have to adjust your whole day just so to be able to play at least a little bit but even when you do so, you just get one of the impressive variety of possible errors and you are fucked.

Semiconductor outage is no excuse for unability to fix errors for such a long time. It is plain incompetence and amateurism, nothing else.

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First of all the GAME itself is fine, i've been playing, i've seen several people finish end walker with no issues in the game itself. so it's not something to fix in the game. now queues? I guess you don't read the loadstone. there is currently THIS article: https://na.finalfantasyxiv.com/lodes...9264ac9f24986f

it explains what is going on. speaking of the semiconductor/chip shortage IT businesses like SE are not the only ones affected and one other HUGE group is automobile companies and dealers are hit HARD by it. VERY HARD. why? because they too rely on these things and you can find articles in very notable newspapers and magazines that confirm this. I am sorry that you get the errors, but sometimes you can't help that and the queues hell i wait in 3-4K+ queues to get in myself. I make sure I'm doing other things if i can't get right in. Good luck

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Originally Posted by Freki42

First of all the GAME itself is fine, i've been playing, i've seen several people finish end walker with no issues in the game itself. so it's not something to fix in the game. now queues? I guess you don't read the loadstone. there is currently THIS article: https://na.finalfantasyxiv.com/lodes...9264ac9f24986f

it explains what is going on. speaking of the semiconductor/chip shortage IT businesses like SE are not the only ones affected and one other HUGE group is automobile companies and dealers are hit HARD by it. VERY HARD. why? because they too rely on these things and you can find articles in very notable newspapers and magazines that confirm this. I am sorry that you get the errors, but sometimes you can't help that and the queues hell i wait in 3-4K+ queues to get in myself. I make sure I'm doing other things if i can't get right in. Good luck

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I can just agree, but I guess if the world would just stop turning around other not important things and give SE the material they need people would be fine! :D

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Originally Posted by AceStyx

I can just agree, but I guess if the world would just stop turning around other not important things and give SE the material they need people would be fine! :D

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You see this post is just another example of hiding everything behind semiconductor shortage. Yes it is a thing and reason why we have to wait in endless queues. But their unabilty to fix their errors that make you relive these queues several times until you finally get into the game or even kick you while you are in game to go back in queue is a completely different problem.

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Originally Posted by imeanlikesrsly

You see this post is just another example of hiding everything behind semiconductor shortage. Yes it is a thing and reason why we have to wait in endless queues. But their unabilty to fix their errors that make you relive these queues several times until you finally get into the game or even kick you while you are in game to go back in queue is a completely different problem.

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I´m not hiding anything behind the shortage of material. The actual problem is not the shortage. It is that storing of material in a warehouse for possible use in the future / or emergency's. But thats a problem all big company have because they have to safe money some where and there will be always someone on the other side who will pay the price. One Problem leads to another one and so on until it comes to a standstill. But yeah. If People pay attention during the queuing time and log back in as soon as they get kicked you land most of the time at the same position (+ / - a few positions). I personally think the errors got less and arranged my day according to my gaming needs and if i see in the evening 7000+ I simply do something else and don't waste my energy on being angry. Because there is no benefit in being angry about a thing that has no real impact on your RL (if you need to game / stream to pay your rent ok different thing)

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Originally Posted by AceStyx

I´m not hiding anything behind the shortage of material. The actual problem is not the shortage. It is that storing of material in a warehouse for possible use in the future / or emergency's. But thats a problem all big company have because they have to safe money some where and there will be always someone on the other side who will pay the price. One Problem leads to another one and so on until it comes to a standstill. But yeah. If People pay attention during the queuing time and log back in as soon as they get kicked you land most of the time at the same position (+ / - a few positions). I personally think the errors got less and arranged my day according to my gaming needs and if i see in the evening 7000+ I simply do something else and don't waste my energy on being angry. Because there is no benefit in being angry about a thing that has no real impact on your RL (if you need to game / stream to pay your rent ok different thing)

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I've seen recently that the 'landing back in the same position is not a guarantee and is more than likely to not hold your place.

The idea that you, the consumer, must continuously baby your connection to the server to be able to log in is frankly silly.

Not everyone can rearrange their day as you have. Keep that in mind. People do not have that luxury.

Now, it can be argued that this is entitlement. But people seem to be forgetting that people are indeed entitled to a service they've paid for.

The analysis of the 2002 error shows that they should be able to fix it, as there's no need for the server to keep disconnecting and then reconnecting every 15 minutes if your connection is healthy and stable. This doesn't require more servers etc., it simply costs them money.

I'm not going to shake pitchforks and demand my money back etc. But looking at these forums, there are certainly many issues that can be fixed without it going back to the shortage.
Sound errors
Crashes
Dx11 Mess ups
All of these have sprung up from Endwalker. This isn't even touching the server, refusing to connect people, or kicking them off.

This would have happened even without the shortage. Their estimated growth of the player base would have still had NA and EU servers at near-total capacity. They knew this before the shortage. More servers should have been added in Shadowbringer on top of the ones we had. It's better to have half-empty servers in waiting than no space at all in the ones you have.

Your kind words aren't helping anyway, including FF14. People seem to forget that Square Enix is billion-dollar cooperation. It exists to make money.

They need to fix the 2002 error, and at the very least, increase the grace period of logging back into the game or retaining your queue by 10 minutes. At least that will calm folks down whose games are crashing, are being kicked by the server, or sound has deteriorated to the point they have to leave.

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Originally Posted by imeanlikesrsly

Semiconductor outage is no excuse for unability to fix errors for such a long time.

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See this "Semiconductor shortage" being used as a type of excuse quite alot, but defiantly for EU and NA it's not, not sure about Japanese servers, maybe they do own them, but for EU and NA the servers are leased, for EU I know for a fact there in Frankfurt Germany, and is the very same server company that provide servers for 100's if not 1000's of publishers in the EU, WoW, Tera, Rift..practically all the EU servers for games published in the EU are from the same company, which now makes you think, if more people are playing FFXIV and not other games the overall load on servers is still the same as before Endwalker, for every player not playing X game is now playing Y instead = still same load on servers.

Maybe, just maybe, due to covid and more people playing online games these sever company's have increased the cost slightly to "cash in" hence I believe its more a fact that Square do not want to lease more server capacity for the EU and NA regions as a more save the huge influx of revenue for them. This is not a fault of the FFXIV team, Yoshi etc this is down the Square themselves they are the ones who control the purse strings and have set budgets for each of the game projects and publishers.

just down to corporate greed, they literally don't want to spend their huge influx of profit

you mean while SE keeps taking peoples money wile offering an inadequate service, they used to call it highway robbery!

Read the numerous media posts on the main page...they have been addressing the issues.

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Originally Posted by elvenmad

See this "Semiconductor shortage" being used as a type of excuse quite alot, but defiantly for EU and NA it's not, not sure about Japanese servers, maybe they do own them, but for EU and NA the servers are leased, for EU I know for a fact there in Frankfurt Germany, and is the very same server company that provide servers for 100's if not 1000's of publishers in the EU, WoW, Tera, Rift..practically all the EU servers for games published in the EU are from the same company, which now makes you think, if more people are playing FFXIV and not other games the overall load on servers is still the same as before Endwalker, for every player not playing X game is now playing Y instead = still same load on servers.

Maybe, just maybe, due to covid and more people playing online games these sever company's have increased the cost slightly to "cash in" hence I believe its more a fact that Square do not want to lease more server capacity for the EU and NA regions as a more save the huge influx of revenue for them. This is not a fault of the FFXIV team, Yoshi etc this is down the Square themselves they are the ones who control the purse strings and have set budgets for each of the game projects and publishers.

just down to corporate greed, they literally don't want to spend their huge influx of profit

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This is very interesting point of view. Thanks for sharing.

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Originally Posted by Gwenorai

I've seen recently that the 'landing back in the same position is not a guarantee and is more than likely to not hold your place.

The idea that you, the consumer, must continuously baby your connection to the server to be able to log in is frankly silly.

Not everyone can rearrange their day as you have. Keep that in mind. People do not have that luxury.

Now, it can be argued that this is entitlement. But people seem to be forgetting that people are indeed entitled to a service they've paid for.

The analysis of the 2002 error shows that they should be able to fix it, as there's no need for the server to keep disconnecting and then reconnecting every 15 minutes if your connection is healthy and stable. This doesn't require more servers etc., it simply costs them money.

I'm not going to shake pitchforks and demand my money back etc. But looking at these forums, there are certainly many issues that can be fixed without it going back to the shortage.
Sound errors
Crashes
Dx11 Mess ups
All of these have sprung up from Endwalker. This isn't even touching the server, refusing to connect people, or kicking them off.

This would have happened even without the shortage. Their estimated growth of the player base would have still had NA and EU servers at near-total capacity. They knew this before the shortage. More servers should have been added in Shadowbringer on top of the ones we had. It's better to have half-empty servers in waiting than no space at all in the ones you have.

Your kind words aren't helping anyway, including FF14. People seem to forget that Square Enix is billion-dollar cooperation. It exists to make money.

They need to fix the 2002 error, and at the very least, increase the grace period of logging back into the game or retaining your queue by 10 minutes. At least that will calm folks down whose games are crashing, are being kicked by the server, or sound has deteriorated to the point they have to leave.

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I agree with you there are other issues that need to be dealt with but with all the posts with no technical information steps given they can't make head way because some sound errors could easily be an issue of a microsoft windows patch that interferes with their programming (has happened in many games before) while the same sound issue is because someone has a program running in the background that they didn't realize was still there (just hit X to close the window but didn't tell the program to halt background process). lots of things can be and most need some sort of information even if it is the words, this ALWAYS happens when you are indoors and a character is audibly talking so the devs have something to go on. and then there are posts like this that should really be in general instead of here. Also not EVERY error has a fix for it. Most errors the user sees are indicating what has happened and it's not really an error. I once had someone ask me why their program (in a programming class) was issuing an error when they hit enter for a blank answer, I looked and the error was litterally that there was no place for it to store a nul set (nothing entered). another time they kept getting an error and came to find out they were hitting a letter, space or special character when the program was only looking for integer inputs. so just because you see the word "ERROR" it does not mean there is an error in the game or program but a code that will help someone look into things it isn't that there is an error to really be fixed or that could be easily fixed on the back end. I know people see the word error and immediately you think that something has messed up in the program, when that is not always true.

another time I got errors was when i used to use dial up modems back in the 90's the redial attempts reach the end, the dialer program said error code 10. If I didn't know that meant that it was going to try anymore till I reset and started to dial again. nothing wrong, it just told me that it did not connect at all thus the computer knows only to call out error.

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Originally Posted by elvenmad

See this "Semiconductor shortage" being used as a type of excuse quite alot, but defiantly for EU and NA it's not, not sure about Japanese servers, maybe they do own them, but for EU and NA the servers are leased, for EU I know for a fact there in Frankfurt Germany, and is the very same server company that provide servers for 100's if not 1000's of publishers in the EU, WoW, Tera, Rift..practically all the EU servers for games published in the EU are from the same company, which now makes you think, if more people are playing FFXIV and not other games the overall load on servers is still the same as before Endwalker, for every player not playing X game is now playing Y instead = still same load on servers.

Maybe, just maybe, due to covid and more people playing online games these sever company's have increased the cost slightly to "cash in" hence I believe its more a fact that Square do not want to lease more server capacity for the EU and NA regions as a more save the huge influx of revenue for them. This is not a fault of the FFXIV team, Yoshi etc this is down the Square themselves they are the ones who control the purse strings and have set budgets for each of the game projects and publishers.

just down to corporate greed, they literally don't want to spend their huge influx of profit

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though i can understand your thoughts even the part about how they don't have stocks and stocks of server replacements, but I would also suggest that they did not increase their cost (and haven't since ARR) to the players to "CASH IN" suggests that they are not trying to milk their players for more. also many people around the forums throw the term "LEASE MORE SERVERS" what I can see with that term, you mean go to a company and pay for a set of servers. Thing is do you know how the game is coded? how their networks are set up? can they 100% easily just plop the code on AWS or microsoft Azure? I would say probably not since this was being made back in 2011-2013 and they coded for a specific network capability and can not just go somewhere else to get space for people to "PLAY" in.

Now there is a risk/reward setup by holding extra stock of servers etc. Problem here was experienced by a company that was undone by their want to have a physical store front, Gateway who originally made computers to specification, and they were great, their machines were good, and well built but that was in the 80's and early 90's and even a bit into the 2000's. but when they began stores, they couldn't just have someone walk into a store and expect the same kind of service that best buy gave by having the computer on hand for you to walk out with and keep their make on order which took 2-3 weeks plus shipping times. They had to maintain stock in the stores of the various models, and then have stock in warehouses to ship when things got sold. They tried to make the lower level computers but people actually didn't like the lower class of machines from a company that sold specifically built ones. so they saw their lower level computers stagnate so they ended up loosing out on a lot of money because of that excess inventory becuase computer power and capability continually escalates and they had to dump so many on whole sale companies for less than they even paid for those and then come out with another lower level line that did the same. eventually the gateway country stores closed and gateway had ruined their reputation to the point i believe they were bought though i can't remember so i might be wrong that they were bought by another. another company that shot themselves in the foot was Alienware, they started putting out units that over heated because it was powerful but not cooled well enough. Dell then purchased Alienware and the brand survives now through them and those pcs are good (I know that the alienware didn't touch the extra stock but it shows that some things need to be observed instead of stockpiled). so that 's why corporations do not like having EXCESS stock on hand to deal with a certain level of projected loss due to use/age etc.

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Originally Posted by Gwenorai

I've seen recently that the 'landing back in the same position is not a guarantee and is more than likely to not hold your place.

The idea that you, the consumer, must continuously baby your connection to the server to be able to log in is frankly silly.

Not everyone can rearrange their day as you have. Keep that in mind. People do not have that luxury.

Now, it can be argued that this is entitlement. But people seem to be forgetting that people are indeed entitled to a service they've paid for.

The analysis of the 2002 error shows that they should be able to fix it, as there's no need for the server to keep disconnecting and then reconnecting every 15 minutes if your connection is healthy and stable. This doesn't require more servers etc., it simply costs them money.

I'm not going to shake pitchforks and demand my money back etc. But looking at these forums, there are certainly many issues that can be fixed without it going back to the shortage.
Sound errors
Crashes
Dx11 Mess ups
All of these have sprung up from Endwalker. This isn't even touching the server, refusing to connect people, or kicking them off.

This would have happened even without the shortage. Their estimated growth of the player base would have still had NA and EU servers at near-total capacity. They knew this before the shortage. More servers should have been added in Shadowbringer on top of the ones we had. It's better to have half-empty servers in waiting than no space at all in the ones you have.

Your kind words aren't helping anyway, including FF14. People seem to forget that Square Enix is billion-dollar cooperation. It exists to make money.

They need to fix the 2002 error, and at the very least, increase the grace period of logging back into the game or retaining your queue by 10 minutes. At least that will calm folks down whose games are crashing, are being kicked by the server, or sound has deteriorated to the point they have to leave.

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Most of the Issues seams to be PC related. I do not have any other errors than 2002 on my PS4 so it makes me at least a little bit happy that for once a console player is better of due to the fact we normally get "bashed" for not having the better graphics and so on. I agree absolutely that SE has some works to do and that they could have done some measures the last years and yes it would be great if it will happen sooner than later but sadly "real magic" only exist in games or movies. I just think people in the Western world are getting to fast to angry about small things in life because we take them for granted. I can not read Japanese so i dont know how the forum looks over there but assuming by there culture they are less verbal and demanding for compensation and all the other stuff we like to throw around if it does not go our way.

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Originally Posted by Freki42

though i can understand your thoughts even the part about how they don't have stocks and stocks of server replacements, but I would also suggest that they did not increase their cost (and haven't since ARR) to the players to "CASH IN" suggests that they are not trying to milk their players for more. also many people around the forums throw the term "LEASE MORE SERVERS" what I can see with that term, you mean go to a company and pay for a set of servers. Thing is do you know how the game is coded? how their networks are set up? can they 100% easily just plop the code on AWS or microsoft Azure? I would say probably not since this was being made back in 2011-2013 and they coded for a specific network capability and can not just go somewhere else to get space for people to "PLAY" in.
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They are not Squares servers they lease them, and about server replacements?parts etc, there is no issues, I work for a host/server company in Germany, we have no issues parts to build new hardware are available but recently it's had a huge price increase for no reason, (same issue with Graphics card's in the PC industry) you can get any part you want but you will be paying premium costs.
Did not say anything about "milking player's", if you read properly the server Company's lease costs have increased, I know our's have, Square can more than likely lease more server capacity but choose themselves not too, nothing top do with "players", unless it's all because of there own servers in Japan, the ones they actually own, but then how come there is no issues on Japanese region game servers ?

Square is a business, they are there and do what they do to make money first and foremost, they are going to lease the cheapest available outside resources that will do the job they need, its basic business and "you get what you pay for" all gaming publishers do the very same thing, quite clearly they are preferring money over quality of product, they are even still actively advertising Endwalker and selling it even though many still can not even play it, they are literally selling a service they can not satisfactorily provide

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Originally Posted by elvenmad

They are not Squares servers they lease them, and about server replacements?parts etc, there is no issues, I work for a host/server company in Germany, we have no issues parts to build new hardware are available but recently it's had a huge price increase for no reason, (same issue with Graphics card's in the PC industry) you can get any part you want but you will be paying premium costs.
Did not say anything about "milking player's", if you read properly the server Company's lease costs have increased, I know our's have, Square can more than likely lease more server capacity but choose themselves not too, nothing top do with "players", unless it's all because of there own servers in Japan, the ones they actually own, but then how come there is no issues on Japanese region game servers ?

Square is a business, they are there and do what they do to make money first and foremost, they are going to lease the cheapest available outside resources that will do the job they need, its basic business and "you get what you pay for" all gaming publishers do the very same thing, quite clearly they are preferring money over quality of product, they are even still actively advertising Endwalker and selling it even though many still can not even play it, they are literally selling a service they can not satisfactorily provide

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I've worked at server hosting, website hosting and other IT fields. You said it yourself, you can get the equipment at inflated costs! that is not square's problem, they have to run a company, and everything else but you want them to pay inflated prices for what? a month? for a year? and when should those be put into play? Also where is your information that the servers are rented? and that all of them are? You still want them to get service from AWS? or Azure? do you know if the software will run on there? I'd love to see your proof of all of this. Show me Square's bottom line! Show me that Square can make the triple or quadruple cost effective. Are you willing to see the next expansion to be 120 for the BASE expansion? how about 30-60 a month for subscription? You are a person that has knowledge yes, but not all of it, in I don't either.

You want to know what? I have been playing End walker today for 5 hours. that's why i didn't reply till now, I had no error code and only 16 people ahead of me in queue. I played and STREAMED the game yesterday! I would counter that you are being sensationalist about the fact that they can't satisfactorily provide. Servers are STABLE. Please show me that your singular access is guaranteed by any Terms of Service or End Game User License.

Now you want to talk about why they advertise and sell it even now? because endwalker is but a title that gives you access to all expansions, and you MUST already have the title Final Fantasy XIV: A Realm Reborn to even play it. so if you paid 40 bucks for end walker or 60 bucks (does not include the physical collector's edititon they sold) you didn't get a new license for FF14, you got a key to expand your license. How many accounts have there been since 2010 that have not been inactivated by the user or SE? I'll let you guess but they had more than the 17000 login cap per server long before Shadow Bringer's even came out, which is long before endwalker and the migration that happened earlier this year. that you keep saying they are selling more than they can do, when should they stop? quite possibly before a realm reborn perhaps heavensward because the accounts they already had would out strip their ability to log in at any one single time. that would mean no new account, that would mean no new players, which means no new expansions because then the game would be on life support. EVERY MMO experiences a huge surge in active population when new content drops and even more when expansions come in. the excess queue is getting less and less as people finish the new content and fade away, soon it'll be back to what it was before endwalker. IT will take time. but in all of this do you see any cries that the servers are unstable? on dec 3rd yes there were some instabilities and that's been addressed. the rest will be as well. so what if they roll out a new world server and move people to it, what happens when the people that won't stay go away leaving 2-3 worlds at huge deficits of players, what do they do with the new equipment? what about the players? Till you know what information they have you are a person with an opinion that I have only pointed out and asked questions of you for thought. keep thinking this way but if you're this mad now why not take a break, shut down automatic billing for time till you feel the situation is rectified. that will make it your choice, and you won't have to purchase the expansion again because you have it applied to your account and when or if you decide to come back.

I just noticed that you brought a question to my attention. how come there is no issues on japanese region game servers? I don't know I haven't seen any information and I can't read japanese so I don't know but the servers there deal with the content of asia and australia. some of the pacific/oceanic area play on these servers or on the NA servers. but one possibility is that the japanese people themselves don't get so upset if they can't play exactly when they want to but do deal with it and work around it. However it seems you're blaming them for putting out a game that has become so popular they have to reevaluate if there is reason to build a new world server, new data centers in areas they were not, these decisions are not done in a day, a week or even a month it takes time. the other reason is perhaps the fact there are already enough to handle the load looking right now at 11am eastern you would see roughly 1/2 the world servers are open for new character generation just like it is on NA servers. this of course changes throughout the day depending on how many are on the game at that time. I really suggest taking a step back and relaxing.

The JP DC has so many issues and players that they have specific problems with just their DC:s. Tonberry is so congested that the entire world goes down. People saying that the JP DC doesn't have issues either lie or aren't smart enough to read the official statements on the lodestone. All DC:s have issues, they can't just move servers from one region to another and no, they can't run their code on AWS or Azure ATM, it would most likely take them at least 6months to make that happen, and tbh, it would be a good idea to do so that they can spin up servers to elevate login issues and world congestion if needed in the future. But it's not an alternative atm.
For me, I don't have any connection issues, I have DX11 issues, the game randomly crashes from time to time, this is a client-side issue that they need to fix with patching the client.