Disconnect - Returning to Start of 4k Queue

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12-12-2021, 03:13 AM
Toadette

Disconnect - Returning to Start of 4k Queue

When I disconnect for less than 30 seconds during peak hours, I am immediately placed in a queue of 4k-5k which means hours of waiting time. This is happening every day because my internet resets once per day, and it just so happens with my luck that it is triggered during FFXIV peak hours.

https://i.ibb.co/2Npg24D/Queue-Time-...Disconnect.png

I know what other people will say, fix the internet issue. But disconnects can happen to anyone, at any time...so a better solution would be if the game developers could enable a system that gives you a buffer time/safety net, allowing you to bypass the queue if you immediately try to log back in within 5 minutes of your disconnect. The same system is available in World of Warcraft and it works perfectly there.

Edit - Side Note: I have been monitoring my disconnects and, as described later in the thread, have noticed a trend where my automatic reset happens once every day an hour earlier than the previous day (which is hilarious). I raised this up with my ISP and it seems I have to pay extra for the privilege of not getting this daily disconnect. So ridiculous...have to pay more to get a reliable internet connection that I am already paying for. All timing is local time which is GMT + 3.

1. First DC recorded - 11.12.2021 - 9pm LT - 4.9k Queue
2. Second DC recorded - 12.12.2021 - 8pm LT - 3.7k Queue
3. Third DC recorded - 13.12.2021 - 7pm LT - 2.6k Queue
4. Fourth DC recorded - 14.12.2021 - 6pm LT - 1k Queue
12-12-2021, 03:20 AM
Aelin_Ashryver

Shame, I got 2002'd earlier when I dared to walk away from my pc after sitting in a near 4 hour queue starting at 2.3k today on zodiark. No ff for me today!
12-13-2021, 02:05 AM
Toadette

Happened to me again today, at 8pm, like clock work :)

Here's my queue when trying to log back in to play the game.

https://i.ibb.co/q78NFg6/Queueu-time-12-12-2021.jpg

EDIT: I was able to log back in by 10:30pm (2 hours and 30 minutes later), but I have work tomorrow morning so just gonna walk around for 30 minutes and go to sleep. It was nice to play 30 minutes at least for the day, better than nothing I suppose.
12-13-2021, 02:39 AM
Sclair0

Same, I got down to 5000 before being kicked via 2002 and jumping back to 8500.
12-14-2021, 01:03 AM
Toadette

Happened again today like clockwork, at 7pm. Tried to immediately log back in but was put in queue (this time the queue was half what it usually is though, perhaps because i was lucky that it happened at 7pm instead of 8pm etc.

https://i.ibb.co/vDKpQcg/Queue-Time-...sconnect-3.png
12-14-2021, 01:11 AM
Penthea

Quote:

Originally Posted by Toadette

I know what other people will say, fix the internet issue. But disconnects can happen to anyone, at any time...so a better solution would be if the game developers could enable a system that gives you a buffer time/safety net, allowing you to bypass the queue if you immediately try to log back in within 5 minutes of your disconnect. The same system is available in World of Warcraft and it works perfectly there.

This does not mean you should not try to fix your connection if you can. It may be SE's responsibility to make logging in easier but your internet is making a bad situation worse. And SE can do absolutely nothing about your personal internet connection.

Someone in my fc kept getting kicked out of the game due to direct x errors that they have been enduring for many months now. Instead of saying "ugh if SE fixed the queues my crashes wouldn't matter" they researched on how to address the problem. They're no longer crashing so they're no longer getting kicked out of the game unless it's an issue on SE's end.
12-14-2021, 01:16 AM
Toadette

Quote:

Originally Posted by Penthea

This does not mean you should not try to fix your connection if you can. It may be SE's responsibility to make logging in easier but your internet is making a bad situation worse. And SE can do absolutely nothing about your personal internet connection.

Someone in my fc kept getting kicked out of the game due to direct x errors that they have been enduring for many months now. Instead of saying "ugh if SE fixed the queues my crashes wouldn't matter" they researched on how to address the problem. They're no longer crashing so they're no longer getting kicked out of the game unless it's an issue on SE's end.

I know. But I cant pull out a nail and a hammer and fix my internet, some of us are not as lucky as others with respect to the speed, performance, and reliability of internet connections due to a number of factors such as geographical location, Internet Service Provider, etc. I am not blaming square enix for my disconnects either, I am simply highlighting the fact that a grace period for people that disconnect would be a very nice quality of life feature...especially during peak hour gaming.

By the way, this disconnect never bothered me before because its been a long while since FFXIV faced so many queue times. Once EW hype dies down, I suspect the same will happen and things will go back to normal. But it is at least worth considering by Square Enix.

Note: This is exactly why I prefaced my initial post with the statement "I know what other people will say, fix the internet issue." Because I am aware of it, but am proposing that Square Enix could also help alleviate the pressure from people that disconnect. I'm sure you can see the merit in that request?
12-14-2021, 01:35 AM
Penthea

Quote:

Originally Posted by Toadette

Note: This is exactly why I prefaced my initial post with the statement "I know what other people will say, fix the internet issue." Because I am aware of it, but am proposing that Square Enix could also help alleviate the pressure from people that disconnect. I'm sure you can see the merit in that request?

I can but I have come across people who don't try to improve their game or connection stability even if they easily can simply because it wasn't a big problem before. Some have this idea in their head that just because it wasn't a big problem before means it should not be a big problem now, and so that means they should not even try to make their situation better. I'm not talking just about FFXIV. I have seen people do this in other games.

That being said I know some issues can be difficult to tackle even with the bounty of information the internet has. I just wanted to say that if a person can try to make their chances of playing the game smoother then they should.

And while WoW has a better situation with their servers we should remember Blizzard have a significantly higher budget for WoW and its servers. The Mog Station funded the FFXIV EU servers, SE didn't hand the FFXIV team the money for them. Also Blizzard didn't have to face suddenly needing to increase server capacity during a pandemic and an industry-wide hardware shortage.

Sure SE can change how their servers function to make things better but that is easier said than done and would likely require the servers being taken down for quite some time to achieve this. It's probably why we got a two week delay for EW launch. And SE have cannibalised their own dev back-up servers to improve the queues and disconnect issues for players...which just shows how horrifically bad the hardware situation is and how desperate SE are to improve things.
12-14-2021, 02:50 AM
Divinemights

Quote:

Originally Posted by Toadette

I know. But I cant pull out a nail and a hammer and fix my internet, some of us are not as lucky as others with respect to the speed, performance, and reliability of internet connections due to a number of factors such as geographical location, Internet Service Provider, etc. I am not blaming square enix for my disconnects either, I am simply highlighting the fact that a grace period for people that disconnect would be a very nice quality of life feature...especially during peak hour gaming.

By the way, this disconnect never bothered me before because its been a long while since FFXIV faced so many queue times. Once EW hype dies down, I suspect the same will happen and things will go back to normal. But it is at least worth considering by Square Enix.

Note: This is exactly why I prefaced my initial post with the statement "I know what other people will say, fix the internet issue." Because I am aware of it, but am proposing that Square Enix could also help alleviate the pressure from people that disconnect. I'm sure you can see the merit in that request?

OP is other thread claiming his 2002 problem is fixed by VPN, will that work for you?
12-14-2021, 11:10 PM
Toadette

Quote:

Originally Posted by Penthea

I can but I have come across people who don't try to improve their game or connection stability even if they easily can simply because it wasn't a big problem before. Some have this idea in their head that just because it wasn't a big problem before means it should not be a big problem now, and so that means they should not even try to make their situation better. I'm not talking just about FFXIV. I have seen people do this in other games.

That being said I know some issues can be difficult to tackle even with the bounty of information the internet has. I just wanted to say that if a person can try to make their chances of playing the game smoother then they should.

And while WoW has a better situation with their servers we should remember Blizzard have a significantly higher budget for WoW and its servers. The Mog Station funded the FFXIV EU servers, SE didn't hand the FFXIV team the money for them. Also Blizzard didn't have to face suddenly needing to increase server capacity during a pandemic and an industry-wide hardware shortage.

Sure SE can change how their servers function to make things better but that is easier said than done and would likely require the servers being taken down for quite some time to achieve this. It's probably why we got a two week delay for EW launch. And SE have cannibalised their own dev back-up servers to improve the queues and disconnect issues for players...which just shows how horrifically bad the hardware situation is and how desperate SE are to improve things.

I completely agree with your assessment and observation. Let's just say that the idea of having a grace period for people that disconnect is a wish list item for me. If SE officially say that it is technically not possible to achieve or not feasible to implement, then I would let it go and keep playing the game. I wish I knew what their official stance on this proposal is.
12-14-2021, 11:12 PM
Toadette

Quote:

Originally Posted by Divinemights

OP is other thread claiming his 2002 problem is fixed by VPN, will that work for you?

Unfortunately, my issue is more of a once per day IP reset by my ISP rather than a 2002 problem. I simply disconnect. I think I never noticed it until now because a lot of the triple A games have a system in place to help players stay in game even after disconnecting for 10 seconds by automatically reconnecting them etc.

Your comment is still appreciated, thank you for trying to help.
12-15-2021, 12:18 AM
Lunalepsy

Quote:

Originally Posted by Toadette

When I disconnect for less than 30 seconds during peak hours, I am immediately placed in a queue of 4k-5k which means hours of waiting time. This is happening every day because my internet resets once per day, and it just so happens with my luck that it is triggered during FFXIV peak hours.

https://i.ibb.co/2Npg24D/Queue-Time-...Disconnect.png

I know what other people will say, fix the internet issue. But disconnects can happen to anyone, at any time...so a better solution would be if the game developers could enable a system that gives you a buffer time/safety net, allowing you to bypass the queue if you immediately try to log back in within 5 minutes of your disconnect. The same system is available in World of Warcraft and it works perfectly there.

Edit - Side Note: I have been monitoring my disconnects and, as described later in the thread, have noticed a trend where my automatic reset happens once every day an hour earlier than the previous day (which is hilarious). I raised this up with my ISP and it seems I have to pay extra for the privilege of not getting this daily disconnect. So ridiculous...have to pay more to get a reliable internet connection that I am already paying for. All timing is local time which is GMT + 3.

1. First DC recorded - 11.12.2021 - 9pm LT - 4.9k Queue
2. Second DC recorded - 12.12.2021 - 8pm LT - 3.7k Queue
3. Third DC recorded - 13.12.2021 - 7pm LT - 2.6k Queue
4. Fourth DC recorded - 14.12.2021 - 6pm LT - 1k Queue

This game has a lot of networking problems.
12-15-2021, 01:59 AM
Toadette

Quote:

Originally Posted by Lunalepsy

This game has a lot of networking problems.

Heres to hoping they can improve this aspect for all our benefit
12-15-2021, 02:06 AM
Themarvin

Alot of this could be resolved by SE, by allowing a bigger window for not being connected, it reacts pretty much at once, if you miss one signal to the server and DC's one and yes that is possible even with fiber optic networking cabled to get a reset that take maybe 1-2 seconds once a day. = Server Record it as disconnected and instantly kicks off, a little longer window could not hurt I guess, it is not like you will be bugged by 56K modem fanatics or ISDN 64kb anything fanatics.
12-15-2021, 02:09 AM
Ayuhra

Quote:

Originally Posted by Themarvin

Alot of this could be resolved by SE, by allowing a bigger window for not being connected, it reacts pretty much at once, if you miss one signal to the server and DC's one and yes that is possible even with fiber optic networking cabled to get a reset that take maybe 1-2 seconds once a day. = Server Record it as disconnected and instantly kicks off, a little longer window could not hurt I guess, it is not like you will be bugged by 56K modem fanatics or ISDN 64kb anything fanatics.

This would be a dream for me.

I have definitely lost solo runs of Palace of the Dead NUMEROUS times by the game suddenly disconnecting me. I swear it happens more often in there. And a disconnect in Palace/Heaven that boots you from the game registers as a loss/death.
12-22-2021, 12:18 PM
Cherryblossoms

Quote:

Originally Posted by Toadette

When I disconnect for less than 30 seconds during peak hours, I am immediately placed in a queue of 4k-5k which means hours of waiting time. This is happening every day because my internet resets once per day, and it just so happens with my luck that it is triggered during FFXIV peak hours.

My ISP does the same thing, always during peak hours and always disconnects me and makes me to requeue :(
12-22-2021, 08:52 PM
Larirawiel

Quote:

Originally Posted by Cherryblossoms

My ISP does the same thing, always during peak hours and always disconnects me and makes me to requeue :(

You could try one thing: reset your router in a timeframe when you usually do not play. Many ISPs have 24h disconnect. If you play from 8 pm - 11 pm then reset you router at 0 am. Maybe your ISP will disconnect you at 0 am next day because of the 24h disconnect. :)

Cheers
12-22-2021, 09:56 PM
jadeblade

Client side has been fixed however if your ISP isn’t good you will still get disconnected

https://forum.square-enix.com/ffxiv/...ient-side-2002
12-23-2021, 03:37 AM
Kranel_San

I barely had any connection issues before the expansion launch. Nowadays its on daily basis. What's worse? I get disconnected mid-game and return to the queues....
This is ridiculous.
12-23-2021, 04:59 AM
Tsukino

Quote:

Originally Posted by Larirawiel

You could try one thing: reset your router in a timeframe when you usually do not play. Many ISPs have 24h disconnect. If you play from 8 pm - 11 pm then reset you router at 0 am. Maybe your ISP will disconnect you at 0 am next day because of the 24h disconnect. :)

Cheers

It depends on the type of service, but particularly with cable sometimes newer standards are considered compatible with older ones yet modems made to use those standards will cause an issue exactly like this with many ISPs - a daily disconnect for less than a couple minutes at a predictable time. If you own your modem and have to buy a new one to test it out, that's probably not the best plan considering how brief the interruption is, but if you just get a modem lent to you by your ISP you can usually just request a replacement and this type of issue could go away. For OP or anyone else, if it's free to you this is worth a try.
12-23-2021, 06:15 AM
Hyperia

As I said in another thread, this game needs disconnect protection similar to how other games work. If you DC and log back in within a few minutes, your moved to the front of the line so you can get back in.

They would need to make sure that being disconnected via afk puts you back in the normal queue but an internet failure or pc crash should be recoverable.
12-23-2021, 07:14 AM
Packetdancer

Quote:

Originally Posted by Toadette

Unfortunately, my issue is more of a once per day IP reset by my ISP rather than a 2002 problem. I simply disconnect.

FWIW, and somewhat belatedly, it might still be worth trying a VPN. There are a number of gaming-focused VPNs out there where it won't drop the connection on the other side right away, meaning that if you have the VPN set to automatically reconnect, you might have a 'hiccup' where your net froze, but then as the VPN came back up the connection would unfreeze. Even though the IP you have has changed in that case, the IP on the other side of the VPN -- the IP that the FFXIV servers see, in other words -- hasn't.