Square Enix has pushed the release of Endwalker for quite some time now. Every time I logged into the game there was an advertisement for it. The advertisements were literally everywhere you look. Many notable streamers moved over to FFXIV from WoW and with them a large influx of new players. They were well aware of the server issues that took place as a result. When new content releases for any game there is an influx of players. All the signs showed that there was going to be a massive influx of players. So why did they they not address the server size for the release. A very large number of people who have been fans of the Final Fantasy genre paid a lot of money for early access to Endwalker but what we find is not only do we barely get a chance to play during the early access period, but we are also unable to play the game at all because of Queues and queue issues that leave you sitting waiting to get on a game taking 6 to 12 hours of our day. We pay monthly subscriptions that are now useless. We pay retainer fees that are useless. We pay for the Companion app that is useless. We are paying plenty for what...the ability to sit in front of a screen and keep queueing up for 2002 and 4004 errors? You were upset when you had to push the release date back. You should far beyond that now that all those other people who used their vacation time for the new release date are now unable to play for the vacation time that they took. There is no reason at all that this could not have been dealt with on the server level.
Irresponsible Management
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12-05-2021, 02:38 PMReasonableGuyIrresponsible Management
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12-05-2021, 02:41 PMKrotoanQuote:
Originally Posted by ReasonableGuy
Availability of parts and resources, investment VS return... there are a few reasons. -
12-05-2021, 02:42 PMReaperking386Sue them. I believe you will win.Quote:
Originally Posted by ReasonableGuy
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12-05-2021, 02:47 PMAnnRamWe paid real money for a service, stop defending the indefensible.Quote:
Originally Posted by Krotoan
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12-05-2021, 02:51 PMKrotoanThe expansion hasn't failed, it still exists, you will get to play it.Quote:
Originally Posted by AnnRam
You pay a sub that boils down to 40-50 cents a day. Go petition someone to get your dollar in lost playtime back.
Dude said there was NO reason. There are plenty of reasons this is happening that were out of everyones control. Being upset is understandable. Acting like this could have been avoided entirely is not. -
12-05-2021, 02:51 PMReaperking386HOW DARE YOU HAVE AN OPINION!Quote:
Originally Posted by AnnRam
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12-05-2021, 02:52 PMEsper56$60 is a lot of money now?Quote:
Originally Posted by ReasonableGuy
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12-05-2021, 02:53 PMPredatoryCatgirl
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12-05-2021, 02:59 PMAnnRam?Quote:
Originally Posted by Krotoan
Who said the expansion failed ? Even if you pay 1 cent you have the right to complain about the incompetence of SE.
Imagine defending a multimillionaire company that charges you real money for an emote meanwhile they refuse to update content from most a decade ago -
12-05-2021, 03:00 PMBearded
Another thread started by someone who claims to be oh so involved with the game yet has a post count of 1 - go figure.
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12-05-2021, 03:05 PMKrotoanYou said you weren't getting what you paid for. That would be the expansion. It's there, so you're still getting what you paid for.Quote:
Originally Posted by AnnRam
You're more than welcome to have your opinion, don't expect not to be called out on it being crazily close minded though.
SE doesn't need defending. I'm just stating facts that for some reason people are ignoring. Like how the entire situation is unprecedented and unexpected to the degree it occurred.Quote:
Originally Posted by AnnRam
I don't know what else you're trying to drag into this but FFXIV is also one of the only MMO's out there where the decade old content is still active and has been updated (though probably not in the way YOU want).
Continue ranting though, I hope it helps. -
12-05-2021, 03:06 PMAlystinQuote:
Originally Posted by Krotoan
For me expansion don't exist if I can't use it. -
12-05-2021, 03:11 PMArazehlEvidently you're playing and have accessed it at level 81. You paid for the expansion not early access and access 24/7 is not promised. All mmo's has a license agreement stating this. So your 50 cents a day is being utilized by you, just not in the way you want or when you want. Yeah the queue is a pain for us all, but you making a new thread topic for the forums when there are tons of threads on this same subject is a bit painful as well, just to read through the same complaints. I suggest you address support and attempt to request a refund for not accessing the game at all.Quote:
Originally Posted by ReasonableGuy
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12-05-2021, 03:12 PMelizeugba
Funny to see a guy with the name "reasonableGuy" make an unreasonable post.
Ship shortages, etc.. etc... it was explained at length by yoship/SE months ago multiple times since the influx of new players in the 5.55 downtime.
It is understandable to be upset about it, but if you value your sub money so much you should have waited for the second week of the launch where those problems most likely won't exist. This was expected and the real problem we face is long queues, once you get in the rest is fine, the servers are running just as usual and you can play normally.
Before anyone reply to this with the "argument" of "wHy ArE yOu DeFeNdInG a BilLiOn dOlLaR CoMpAnY", I'm not "defending" I'm just stating facts and using simple logic, think for one minute before you act and you will get to the same conclusion. -
12-05-2021, 03:13 PMKrotoanI have this insanely fun game called Peekaboo. Babies love it. Though it's mostly because they lack "object permanence" development.Quote:
Originally Posted by Alystin
*sigh* It's fine to be upset you can't play the game you wanted to when you want to that you spent all (it must be all cause I can't imagine people being this upset about this if it wasn't) your money on. But.. "it doesn't exist if I can't use it"? .
Really?
I know y'all would love to blame it on the company that supposedly is withholding access from you because they couldn't plan around unforeseen growth... but some perspective is very much necessary here. Right now there is absolutely nothing that can be done to "fix" this for everyone. All the complaints here are people trying to explain how they deserve refunds and credits for things that were announced ahead of time and explained to death.
Y'all didn't pay attention and now you're mad. .. *shrug*.. go off. -
12-05-2021, 03:29 PMGunslingerB
My only issue is the 4004 and 2002 errors that are kicking people out. Queue times I don't care about, I remember once having a queue time of 10,000+ in a game. The issue that I think spurs the anger and frustration is the erroring out of queue or when their time is up they get error 4004. Being annoyed or angry is totally reasonable. I have stopped attempting to queue because I was able to play yesterday, and today it doesn't seem to be in the cards and I hope my not queuing might give someone else a chance.
Other than that there really isn't much else anyone can do. Yelling at each other, or debating endlessly over what could be the case is an exercise in futility. Trying to police people's frustration with blatant smarmy passive aggressive posts and spamming the same angry threads over and over when there are already multiple threads on the subject are only making our community look bad, when really this is one of the best communities I ever was a part of. -
12-05-2021, 03:34 PMZetsubouX
Hi, I am a new FF14 player with a low post count.
Can we please stop the attacks on people for having a low post count?
Don't misunderstand, I completely disagree with the whiners and understand why Square Enix was simply unable to find adequate servers at this point in time.
I just don't feel like their post count has anything to do with their inability to understand the situation.
Thank you. -
12-05-2021, 03:46 PMBeardedSadly these forums are well known for trolls who reincarnate under new users and start inflammatory topics for their perverted delight - no offence meant to those who are genuinely forum lurkers but never post.Quote:
Originally Posted by ZetsubouX
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12-05-2021, 04:03 PMReasonableGuyNo there is no reason. They can postpone any release due to anything you can claim. They have a responsibility to supply their product to a paying customer.Quote:
Originally Posted by Krotoan
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12-05-2021, 04:06 PMReasonableGuy
Actually I never asked for a refund. I asked for better management. This is not some unheard of concept with MMO's. It happens all to frequently to say "Unforseen Growth."
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12-05-2021, 04:08 PMReasonableGuy
Then don't release the game if you can't support it. It is very simple.
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12-05-2021, 04:09 PMZetsubouX
Better management?
This game has the best management I have ever seen and I played WoW when it was good. (Vanilla to WOTLK.)
You guys simply have to learn to accept things the way they are.
You were warned that there would be congestion.
You were explained to that world wide shortage of semi conductor chips was a thing.
https://en.wikipedia.org/wiki/2020%E..._chip_shortage
What exactly do you want them to do? Go back in time so they could ask an astrologist for their fortunes and be told that there was going to be a global shortage on these chips because of a pandemic? -
12-05-2021, 04:18 PMValkyrie_LennethYou realize the game is still here without the expansion yes? Delaying it for another year wouldn't fix the problem if the worldwide shortage of PC/server components isn't resolved.Quote:
Originally Posted by ReasonableGuy
This congestion will last for the weekend, and then go away for the most part. I' not willing to wait a year or more for something that will be over in a matter of days.
Ya'll need to get over yourselves. If I get stuck in queue, I just work on the AT-AT I just bought. -
12-05-2021, 04:21 PMWildspriteyeah it will last 2 weeks with up to a month tops. it might as you said go away after the weekend, though I think this is pushing it a bit. once the players who rush the story and don't do anything else are done it will pretty much die down to maybe a bit above normal capacity but it should't be too badQuote:
Originally Posted by Valkyrie_Lenneth
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12-05-2021, 04:24 PMTsumdereIt should die down quicker than most expect. It is the holidays and people cannot get much time off during such a busy time of the year. Come Monday and I personally do expect much smaller queues across the board.Quote:
Originally Posted by Wildsprite
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12-05-2021, 04:28 PMWildspritehopefully, it is making some duty queues rather terrible. one of my FC mates gave up on a 8 man story instance because even after an hour not a single person joined.Quote:
Originally Posted by Tsumdere
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12-05-2021, 05:59 PMZileth
yawn.... someone else that acted like SE hasnt posted about the issues waaaaaay before SW released and that they have not been upfront about anything lol. They stated long ago they are having issues getting new servers due to the shortage and they also have stated that there be long que times when SW release if there a new influx of people since they didn't originally expect a influx during the pandemic and a new influx of WoW players.
But hey do what you think you need to Ill and many other will sit here eating popcorn and understand how the real world works and watch the Karens flop around -
12-05-2021, 06:48 PMSaefinnWe paid for a real money for a service too.Quote:
Originally Posted by AnnRam
But this is the problem with the "the customer is always right" mentality. In most of these threads they've most certainly been wrong. We know why there is a problem. We know where it is out of their control. We know what can be done about this. We know what's stopping it from happening. Yet the 'customer' still has to point fingers. Actually, this is what I disliked about working in customer service, something happens outside of your control and you're up front and honest about it? The customer doesn't care, it's your problem and it's a disgrace that they're inconvenienced by it, rather than understanding the situation, it's just they didn't get what they wanted and are unhappy about it and the reason why is rarely "good enough". I mean some customers are understanding, but this whole things really stinks of that.
Sure, they're right to be frustrated, annoyed, exacerbated and so on. I am 100% happy to empathise with that.
It sucks. But on this occasion? It IS defensible. You still need somebody to point your finger at and direct your frustrations towards? Try bitcoin miners, or if you like or 5g.
But at least they're giving us free game time and may extend it depending on how long it goes on for. So for all the "give us a refund" folks here you go, you're not being charged for a service whilst this is still happening. -
12-05-2021, 06:52 PMSaefinnHow about this. For all the people saying "they should have delayed it". Could you all just wait 2...3...4 weeks before trying again? It'll alleviate our server capacity and by the time 2 weeks is up, you'll find queues are likely shorter. You guys don't mind waiting for a smoother experience, so by all means...wait.Quote:
Originally Posted by ReasonableGuy
This is probably better than waiting around for them to upgrade their servers during a pandemic and a global semi-conductor shortage. A pandemic that's been around for nearly 2 years and a shortage that's been around for over 2 years and both with no clear sight as to when they'll end. -
12-05-2021, 07:04 PMMomo_KozukiQuote:
Originally Posted by AnnRam
They offers 7 days of sub as a compensation to sub players. In term of your money, they have done paying their debt for the time you have to wasted during queue until further problems, if any.
https://na.finalfantasyxiv.com/lodes...9cad782363f25b
Also explains why 2002 or other errors happen. 2002 can also be encountered if your Internet connection is unstable, like using wifi or your ISP hates you. I encounter this error often before EW when my ISP decides to be subpar.