DEMAND REFUND FOR DAYS NOT BEING ABLE TO PLAY

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12-04-2021, 10:02 AM
Roksahlid

DEMAND REFUND FOR DAYS NOT BEING ABLE TO PLAY

I was all excited to play the new expac and now I keep getting the lobby error. This is NOT right. DONT SELL MORE COPIES THAN YOU CAN SUPPORT SQUARE. I would have rather it said the game is full and not for sell for a period of time than to pay my money then not be able to play at all.
I want a refund of my subscription if I cant play the game!
12-04-2021, 10:04 AM
Darkstride

I don't know why you're ranting here about it, no one on this forum has the capability to refund you anything.
12-04-2021, 10:09 AM
Roksahlid

Yes but Im sure some square employees monitor these posts. I will just dispute the charge if they cant deliver the product I paid for.
12-04-2021, 10:10 AM
DBriggs304

Quote:

Originally Posted by Roksahlid

I was all excited to play the new expac and now I keep getting the lobby error. This is NOT right. DONT SELL MORE COPIES THAN YOU CAN SUPPORT SQUARE. I would have rather it said the game is full and not for sell for a period of time than to pay my money then not be able to play at all.
I want a refund of my subscription if I cant play the game!

So, put in a ticket? You already stated in another thread you were going to do a charge back on your card right? Problem solved.
12-04-2021, 10:28 AM
hynaku

Well if your paying a sub and you can't play because of there lobby giving 2002 errors then it's like them breaking a business contract. Even before covid and chip shortage they could have upgraded and leased more server to prepair for the future content and players.
12-04-2021, 11:22 AM
raunyyyc

Quote:

Originally Posted by Roksahlid

I was all excited to play the new expac and now I keep getting the lobby error. This is NOT right. DONT SELL MORE COPIES THAN YOU CAN SUPPORT SQUARE. I would have rather it said the game is full and not for sell for a period of time than to pay my money then not be able to play at all.
I want a refund of my subscription if I cant play the game!

What you need to do is file a complaint with the FTC. If they get enough of them, they'll act on it. That's how Koreans got refunds in 2012 after the Diablo 3 launch. I believe CD Projekt Red and Bethesda had to offer the same for unplayable releases.
12-04-2021, 11:28 AM
Roksahlid

There is NO excuse. If you take people's money you are OBLIGATED to provide the product! DONT SELL MORE THAN YOU CAN SUPPORT. Its that simple.
12-04-2021, 11:52 AM
Tribal_Tech

These responses are comical.
12-04-2021, 11:53 AM
RetroNutcase

Quote:

Originally Posted by Roksahlid

There is NO excuse. If you take people's money you are OBLIGATED to provide the product! DONT SELL MORE THAN YOU CAN SUPPORT. Its that simple.

So basically anyone who doesn't buy the game in time doesn't get to play at all, according to your "Logic." And if they used this policy, you'd probably be here complaining you can't buy the game because they ran out of copies.
12-04-2021, 01:31 PM
Katzena

Enjoy your banned account then. And don't play future mmos on launch days of big expacs. This happens on every mmo.
12-04-2021, 01:32 PM
Kalgeth

Wow, even the trolls from the world of warcraft forums have made it here. Demanding a refund for early access? That's pretty laughable.
12-04-2021, 01:59 PM
StealthPaladin

If you're going to have this extreme whinge about getting "the product" instead of being understanding, then you really aught to read the Terms of Service before purchasing. You think they don't cover technical and maintenance downtime there? This is your own fault

Even so the very gracious support team will very often provide you a refund if you file a cancel and refund request

Tell you what though if you really need the 33 cents I will venmo it to you

BY THE WAY, you could have used a free trial account to get the game installed and running before you pay if it is so terribly important to you
12-04-2021, 02:03 PM
StealthPaladin

Quote:

Originally Posted by hynaku

Well if your paying a sub and you can't play because of there lobby giving 2002 errors then it's like them breaking a business contract. Even before covid and chip shortage they could have upgraded and leased more server to prepair for the future content and players.

As mentioned above, it is not breech of contract as the contract includes such eventualities in the ToS
12-04-2021, 10:28 PM
Swisser

Quote:

Originally Posted by Tribal_Tech

These responses are comical.

I can't tell if OP is trolling or not...
12-04-2021, 10:50 PM
Kuroka

Lets face it, it literally cost em 0 to add a week of free playtime to an Expension... they should've done it...
12-05-2021, 02:46 AM
Gunloeth

The incredible part is that this hasn't happened before with FFXIV. The HW and SB and even ShB launches were very smooth. I've been playing since 2.2 (and in 1.0) and have never seen anything like this before. It's a set of really unfortunate circumstances. The only good news here is that the game is tremendously popular - unless people who hate it are logging in just to hate it. I don't know at this point!

How can Square-Enix (or any other company, or person) buy more servers when there are just no chips available to make the machines in the quantities needed? It's not a matter of just adding 3 machines here, or 10 there. When you add capacity to a data centre at this level, you lease a whole floor at once, a massive number of racks. If you can't fill those racks with machines, then leasing empty space is a cost few accountants or CFOs would be happy to approve.
12-05-2021, 05:52 AM
Vasho

so what I'm hearing is that you want a refund or speak to the manager? hmmm
12-05-2021, 07:01 AM
Mapleine

Quote:

Originally Posted by Gunloeth

The incredible part is that this hasn't happened before with FFXIV. The HW and SB and even ShB launches were very smooth. I've been playing since 2.2 (and in 1.0) and have never seen anything like this before. It's a set of really unfortunate circumstances. The only good news here is that the game is tremendously popular - unless people who hate it are logging in just to hate it. I don't know at this point!

How can Square-Enix (or any other company, or person) buy more servers when there are just no chips available to make the machines in the quantities needed? It's not a matter of just adding 3 machines here, or 10 there. When you add capacity to a data centre at this level, you lease a whole floor at once, a massive number of racks. If you can't fill those racks with machines, then leasing empty space is a cost few accountants or CFOs would be happy to approve.

This is almost exactly what happened during the ARR launch, funny enough.

Still, you can't treat the problem with more hardware. Especially temporary floods of activity. There's a reason MMOs usually have troubled launches.

It'll fade within a few days, my only real regret is until then I have to hear all the WoW refugees threatening to punch holes in walls or throw an outright tantrum over 60 cents of subscription fees.
12-05-2021, 07:51 AM
Roksahlid

Ive been playing WoW since 2013 and while there has been issues on launch days Ive NEVER NEVER seen anything like this where you cant play at all. IM PAYING TO PLAY THE GAME!!!! I expected long ques but this is complete incompetence. I get in a 4000+ que then the game errors out. Ques I can take. Not being able to get on at all is inexcusable!!!!!!
12-05-2021, 08:00 AM
Roksahlid

I BET you the ones who are taking up for Square in this garbage launch are the people who actually got to play. I havent been able to play AT ALL. By the time I was able to get on last night it was late and I was tired and went to bed.
Its very simple...you sell a service and then arent able to provide the service you refund your customer. That is simple common courtesy. And I have read the ToS and NO WHERE does it say I agree to being without service for extended periods of time with no communication on when I can get back on and still pay for nothing.
12-05-2021, 08:05 AM
Freki42

Quote:

Originally Posted by Roksahlid

I was all excited to play the new expac and now I keep getting the lobby error. This is NOT right. DONT SELL MORE COPIES THAN YOU CAN SUPPORT SQUARE. I would have rather it said the game is full and not for sell for a period of time than to pay my money then not be able to play at all.
I want a refund of my subscription if I cant play the game!

ok you want 50 cents? 1 dollar refunded to you because you couldn't play for 1 or 2 days? sure show me the proof you were awake the full 24 or 48 hours, did not play the game atleast one second during that 24 or 48 hours i'll send you that money myself..... oh yea you can't be doing anything but trying to play either, not even splitting your time posting here... oh yea so you did post here thus you could do something other than play the game without complaining about the time you're not playing.... oh wait you won't even get the irony of that statement.
12-05-2021, 08:09 AM
DBriggs304

Quote:

Originally Posted by Mapleine

This is almost exactly what happened during the ARR launch, funny enough.

Still, you can't treat the problem with more hardware. Especially temporary floods of activity. There's a reason MMOs usually have troubled launches.

It'll fade within a few days, my only real regret is until then I have to hear all the WoW refugees threatening to punch holes in walls or throw an outright tantrum over 60 cents of subscription fees.

Just the usual traffic at this time. I managed to get on in the morning for about 3 hours with only 50 peeps ahead of me. Seems the best time during all this.
12-05-2021, 08:11 AM
Freki42

Quote:

Originally Posted by Mapleine

This is almost exactly what happened during the ARR launch, funny enough.

Still, you can't treat the problem with more hardware. Especially temporary floods of activity. There's a reason MMOs usually have troubled launches.

It'll fade within a few days, my only real regret is until then I have to hear all the WoW refugees threatening to punch holes in walls or throw an outright tantrum over 60 cents of subscription fees.

PSST for the 14.99 subscription it's 50 cents for the 24 hours.. not 60 hehehehehe (sorry had to try to make you laugh) :)

but storm blood was NOT smooth.... there were people overloading the queues trying to talk to Raubaun in the game that they were in queue for instance space for so long the servers kicked them out!!!! there were LOTS of problems with everthing here and people are forgetting that, so lets be real there is always something people complain about... look up raubaun extreme memes
12-05-2021, 08:17 AM
Zaldaria

thing is they did upgrade and add more server's before endwalker for the japanese server's i know they ran out of chips but i think for the very least seeing how europe and NA servers have to deal with this a week off are sub fee should come next month
12-05-2021, 08:19 AM
TeemoTeemosson

Square Enix should really just extend people's subs for free. Like a previous poster said, it's not very expensive so this is literally the least they could do.
12-05-2021, 08:25 AM
Roudan

Quote:

Originally Posted by Roksahlid

Ive been playing WoW since 2013 and while there has been issues on launch days Ive NEVER NEVER seen anything like this where you cant play at all. IM PAYING TO PLAY THE GAME!!!! I expected long ques but this is complete incompetence. I get in a 4000+ que then the game errors out. Ques I can take. Not being able to get on at all is inexcusable!!!!!!

Just because you're experiencing issues, it doesn't mean everyone is.

Likewise just because you didn't experience issues during WoW expansion launches, it doesn't mean others didn't.
12-05-2021, 08:42 AM
TeemoTeemosson

Quote:

Originally Posted by Roudan

Just because you're experiencing issues, it doesn't mean everyone is.

Likewise just because you didn't experience issues during WoW expansion launches, it doesn't mean others didn't.

MANY people are experiencing issues right now. Just because some people are doing fine doesn't mean the people having problems don't matter.
12-05-2021, 08:45 AM
ApeKing

Quote:

Originally Posted by Freki42

...there were LOTS of problems with everthing here and people are forgetting that,

The only people who forgot about that were Squeenix because they obviously didn't learn anything from it lol
12-05-2021, 09:00 AM
Roudan

Quote:

Originally Posted by TeemoTeemosson

MANY people are experiencing issues right now. Just because some people are doing fine doesn't mean the people having problems don't matter.

And so too did many people experience problems on WoW expansion launches - and their problems mattered too.
12-05-2021, 10:35 AM
Roksahlid

Better to complain about not being able to play the game when you have NOT SPENT YOUR MONEY ON IT THAN TO NOT BE ABLE TO PLAY AT ALL AFTER YOU PAID FOR IT. I mean Im not sure how you feel but when I pay for a product or service....I RIGHTFULLY EXPECT IT TO WORK. DONT SELL ME A LEMON!!!!!!