House Demolished without notification

My house has been demolished without any attempt to contact me via the associated email on my account.

I had entered the house within the last 45 days and also installed new furniture. My game time has been a little limited this last month due to the arrival of my daughter, but I have still made sure to enter the house to keep the timer from expiring on it.

I have contacted GM's and support. However, they seem to think there is no issue on their end despite the lack of notifications being sent to alert me of the impending demolition.

In there words.. this is as design.

Feeling extremely frustrated and screwed over.

Did you get your reimbursement? If you didn't then it wasn't an auto-demolition.

I did, also all the items in the house. But, the majority of that is going to be gone..

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience that has occurred when playing Final Fantasy XIV. Unfortunately the issue you are describing is not a technical issue. We will be moving this thread to "General Discussion".

Good luck with your adventures through Eorzea!

The demolition notice is displayed in-game under Duty -> Timers -> Estate. Admittedly that isn't the most obvious or user friendly place to put the message and it should display upon logging in instead but generally speaking if players enter their house frequently, they won't risk losing it.

Always check your timers. I have learned both in my profession in IT and this game you can't rely on a email notification system.

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Originally Posted by Theodric

The demolition notice is displayed in-game under Duty -> Timers -> Estate. Admittedly that isn't the most obvious or user friendly place to put the message and it should display upon logging in instead but generally speaking if players enter their house frequently, they won't risk losing it.

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I am such a silly cat, in all the years I've been playing I admit I was completely unaware this specific timer even existed (and resorted instead to simply entering my FC house regularly and making use of it to ensure it didn't get demolished), thank you for revealing that Theo! I learned something new! :D

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Originally Posted by LapinPoilu

My game time has been a little limited this last month due to the arrival of my daughter

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Congratulations are in order .

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Originally Posted by LapinPoilu

My house has been demolished without any attempt to contact me via the associated email on my account.

I had entered the house within the last 45 days and also installed new furniture. My game time has been a little limited this last month due to the arrival of my daughter, but I have still made sure to enter the house to keep the timer from expiring on it.

I have contacted GM's and support. However, they seem to think there is no issue on their end despite the lack of notifications being sent to alert me of the impending demolition.

In there words.. this is as design.

Feeling extremely frustrated and screwed over.

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Intresting and I experienced differently.
I received notification this morning.
The email is actually showed as notification message on my iphone that i pretty much cant miss it. (FYI, i never get IOS notification when my inbox receive email).
So I immediately log on to FF14 went to house and access and confirmed the system message that staged auto removal is not cancelled.
Everything is working as intened.
I wonder why you didnt get yours
Is your email attached to your account same one you link on your phone?

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Originally Posted by LapinPoilu

My house has been demolished without any attempt to contact me via the associated email on my account.

I had entered the house within the last 45 days and also installed new furniture. My game time has been a little limited this last month due to the arrival of my daughter, but I have still made sure to enter the house to keep the timer from expiring on it.

I have contacted GM's and support. However, they seem to think there is no issue on their end despite the lack of notifications being sent to alert me of the impending demolition.

In there words.. this is as design.

Feeling extremely frustrated and screwed over.

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The game doesn't always register the owner's entry into a house unless they interact with an object in it (Summoning Bell is a common choice). I witnessed this with a friend who has one of my alts as tenant. The demo notice was showing up in our timers even though he had been in his house a few days before. He went back into the house - it didn't reset. He used his Summoning Bell - the notice disappeared from our timers.

Not sure why it glitches in this way but it happens.

As for the email notification, it can get diverted to spam folders or not delivered for other reasons outside of SE's control. Far better to be checking your Timers on a regular basis. It will show up in your timers when there's less than 15 days left before demolition while the email isn't prepared and sent until less than 10 days are left. I've made it a point to also check for my house when I'm checking the Timers after weekly reset for the new Custom Delivery items and Fashion Report.

I'm sorry that you lost your house but it's one of those situations where the GMS don't have logs that would prove you had entered your house during the 45 days before it was demolished. Until SE is willing to change to a system where demolition isn't needed because every player can get a house, there's not much we can do other than keep entering our houses and interacting with furnishings then check our Timers on a regular basis to make sure the demo notice doesn't appear.

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Originally Posted by Enkidoh

I am such a silly cat, in all the years I've been playing I admit I was completely unaware this specific timer even existed (and resorted instead to simply entering my FC house regularly and making use of it to ensure it didn't get demolished), thank you for revealing that Theo! I learned something new! :D

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If you are a tenant of anyone elses house it'll inform you of their timer too.
Though as I'm sure you aware you have no power to stop it other than informing the owner.

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Originally Posted by Canadane

If you are a tenant of anyone elses house it'll inform you of their timer too.
Though as I'm sure you aware you have no power to stop it other than informing the owner.

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This actually saved my most recent house, where an FC friend notified me because I had no idea and assumed I had more time on it. Apparently I was a day or two short of it going poof.

I've had a few homes get hit by the bulldozer. Least 1-2 I did get emails for, some I didn't. I wouldn't trust them. I also didn't get ANY notification they were resuming auto demolition to begin with lol... I don't know if they sent an email about that or just let everyone know via a patch note. Thank god for the FC.

I tested the e-mail notification when the demolition timer was introduced and i did get my notification.
Not trusting in it or SE system not to have a hiccup, i went to google calendar and made a monthly reminder/appointment on the 1st of every month.
Easy , no fuss.
Should i have to go and do that ? I guess not in a perfect world. But houses are hard enough to come by.

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Originally Posted by Jojoya

The game doesn't always register the owner's entry into a house unless they interact with an object in it (Summoning Bell is a common choice). I witnessed this with a friend who has one of my alts as tenant. The demo notice was showing up in our timers even though he had been in his house a few days before. He went back into the house - it didn't reset. He used his Summoning Bell - the notice disappeared from our timers.

Not sure why it glitches in this way but it happens.

As for the email notification, it can get diverted to spam folders or not delivered for other reasons outside of SE's control. Far better to be checking your Timers on a regular basis. It will show up in your timers when there's less than 15 days left before demolition while the email isn't prepared and sent until less than 10 days are left. I've made it a point to also check for my house when I'm checking the Timers after weekly reset for the new Custom Delivery items and Fashion Report.

I'm sorry that you lost your house but it's one of those situations where the GMS don't have logs that would prove you had entered your house during the 45 days before it was demolished. Until SE is willing to change to a system where demolition isn't needed because every player can get a house, there's not much we can do other than keep entering our houses and interacting with furnishings then check our Timers on a regular basis to make sure the demo notice doesn't appear.

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Yeah, I make sure to enter mine almost every day and turn my "tv" (Level Checker Replica) on/off. Can't be too careful.

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Originally Posted by Theodric

The demolition notice is displayed in-game under Duty -> Timers -> Estate. Admittedly that isn't the most obvious or user friendly place to put the message and it should display upon logging in instead but generally speaking if players enter their house frequently, they won't risk losing it.

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I don't see anything about demolition...unless it only pops up if you haven't entered your house in a while. All I see in there is Company Projects and Exploratory/Subaquatic Voyages. And yes, I have my own house in Shirogane.

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Originally Posted by Avatre

I don't see anything about demolition...unless it only pops up if you haven't entered your house in a while. All I see in there is Company Projects and Exploratory/Subaquatic Voyages. And yes, I have my own house in Shirogane.

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Demolition notices are in the second tab when going to timers. The tab is marked Estate and if there is nothing there about demotion you are fine. Seems to me though there should at least be a pop up warming to the owner in game if a demolition is pending cause most people aren't going to check that tab regularly.

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Originally Posted by LapinPoilu

My house has been demolished without any attempt to contact me via the associated email on my account.

I had entered the house within the last 45 days and also installed new furniture. My game time has been a little limited this last month due to the arrival of my daughter, but I have still made sure to enter the house to keep the timer from expiring on it.

I have contacted GM's and support. However, they seem to think there is no issue on their end despite the lack of notifications being sent to alert me of the impending demolition.

In there words.. this is as design.

Feeling extremely frustrated and screwed over.

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I'm sorry you lost your house; but, CONGRATULATIONS on your new daughter!

Quote:

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Originally Posted by Avatre

I don't see anything about demolition...unless it only pops up if you haven't entered your house in a while. All I see in there is Company Projects and Exploratory/Subaquatic Voyages. And yes, I have my own house in Shirogane.

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I think a warning first appears 2 weeks before demolition - so as long as that tab is empty, you should be good!

The most likely cause is the emails went into spam/junk - happened to me.