Deceptive reward scheme

I first submitted this issue in-game, but I received a reply stating that I should post this as feedback to the forum. I'm not sure why this issue has to become a forum post, but I hope someone here will listen.

I am still a new FFXIV player. I've managed to play through the Praetorium of the main scenario quest. As a reward for achieving this milestone, Square-Enix presented me with a potion of Fantasia.

Now, I used one of these before that I bought off the cash shop some six months ago. I am rather happy with my avatar, but thought maybe to use this free gift to change my Mi'qote tail. Since I've done this before, I felt confident doing it again without reviewing how Fantasia works.

Ugh, I couldn't figure it out. All I wanted was to change my tail, but nowhere on the main Fantasia screen did it tell me how to do that. There were options for changing my race, gender, and birthday, but nothing for changing my tail. I eventually thought that I could edit my tail on the NEXT screen by clicking the X in the lower right corner. When I clicked on it, I was presented a dialog saying that my hair options are affected by my race selection. I thought, PERFECT! I want to proceed to the hair options. I clicked the proceed button.

Pressing that button concluded Fantasia without allowing me to edit my avatar appearance. Nothing changed. Not one single data point was changed. NOTHING. The avatar I had at the start was identical to the avatar I had at the end.

I submitted an in-game support ticket to ask for another Fantasia. I'm not cheating the system. I didn't make a change and then get overcome with remorse. Nothing was changed! So naturally, when I was told that - NO, I have to buy a new Fantasia, I was upset.

Why am I upset about this? Because this Fantasia was a reward for all my efforts, and I was effectively told that Square-Enix doesn't really want to see me rewarded after all. This is deceptive, dishonest, and most notably insincere.

Again, I was happy with my avatar, and I still am happy with my avatar. I would have never contemplated any changes if that reward were not gifted to me. Now that Square-Enix has denied me from receiving the benefit of that reward, and even told me I have to PAY to receive the benefit, I am deeply offended.

I am giving you notice over how offended I am. I have been a Final Fantasy fan for 30 years, before Square-Enix even had a website. With this move, Square-Enix has killed 30 years of good will. Short of reversing this disappointing decision and getting genuine with me, there won't be any new business between us going forward. I'm not going to pay to for this sham reward. That would make me an idiot.

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Originally Posted by NickStinger

Now that Square-Enix has denied me from receiving the benefit of that reward, and even told me I have to PAY to receive the benefit, I am deeply offended.

I am giving you notice over how offended I am. I have been a Final Fantasy fan for 30 years, before Square-Enix even had a website. With this move, Square-Enix has killed 30 years of good will. Short of reversing this disappointing decision and getting genuine with me, there won't be any new business between us going forward. I'm not going to pay to for this sham reward. That would make me an idiot.

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Is that $7 really hitting that deep?
30 years must not have built much goodwill...

You say you used one before, didn't you know how it worked then ? I don't understand.

That being said, it's a bummer, but sadly, it's your fault if you didn't know how to edit your character, it's not Square Enix's fault. I'm sorry you pretty much wasted the free Fantasia the game gives you because of a mistake but these things happens.

Next time you'll know.

You pressed the big X button thinking X means proceed?

Nothing deceptive, just had to use common sense and click under Appearance. Your fault ultimately and saying on here that you used one before doesn't help your case much either.

Sounds like a boomer moment that resulted in a Karen moment.

Not sure how that makes it a deceptive reward scheme. Sounds to me more like user error.

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Originally Posted by NickStinger

I eventually thought that I could edit my tail on the NEXT screen by clicking the X in the lower right corner.

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Originally Posted by NickStinger

This is deceptive, dishonest, and most notably insincere.

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You were deceived into thinking X means next? By whom? How is it notably insincere? Whom is being dishonest?

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Originally Posted by Awha

Sounds like a boomer moment that resulted in a Karen moment.

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I'll admit...I laughed a little harder than I should have at this.

I think I know what the guy has done. It's not an 'X' he's clicked, he means the tick. The pop up he's referring to pops up when you click the 'tick' button and he said bottom right, the 'X' is on the bottom left, the tick is on the bottom right.

But there's nothing misleading about this screen and I feel like calling shenanigans because of this part of the comment:

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There were options for changing my race, gender, and birthday, but nothing for changing my tail.

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I call shenanigans here because you've missed 1 item off the list of things you can click on to change here and that was "Appearance". If you want to change the appearance of your tail then you click on "Appearance" surely?

There's nothing misleading the devs are doing, they're not trying to cheat you or anything like that. You've either misunderstood the interface or made a mistake.

But the fact you went to the detail of listing what you can see on that screen but missed out the option that you very obviously should have clicked and that options is inbetween 2 of the options you've listed makes me think there's something fishy about this.

Sure I can find faults with what SE does from time-to-time, but this is user error and they offer a pop up to ask if you're sure before you commit anything to combat that. They don't offer replacements for user error because it'd be an easy system to abuse for freebies. They're not misleading anybody or being disingenuous or sticking it to you after 30 years of dedication, they're not trying to screw you, you just obviously made a mistake. It happens, people are human so we all make them (even SE), but they're not there to cover your mistakes and as far as mistakes go, it's minor, it's a $7 mistake to resolve or a "I keep my tail as is" kinda mistake.


And they probably suggested the forums because their current process is to do nothing and the forums is where people come to give feedback and if enough people support said feedback it may encourage changes to their process.

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Originally Posted by Saefinn

I call shenanigans here because you've missed 1 item off the list of things you can click on to change here and that was "Appearance". If you want to change the appearance of your tail then you click on "Appearance" surely?

There's nothing misleading the devs are doing, they're not trying to cheat you or anything like that. You've either misunderstood the interface or made a mistake.

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"I messed up and want to blame someone else for it."

It's fine that OP made a mistake, everyone does sometimes. But to suggest that how to change your appearance is misleading, when it isn't even the first time that you used a fantasia, is pretty odd. And then all this waffle about being a customer for so many years...God it brings me back to the days of working in retail. "No sir, you buying your entire kitchen here does not change the fact that breaking your laptop screen by sitting on it isn't covered by warranty."

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Originally Posted by NickStinger

I am giving you notice over how offended I am. I have been a Final Fantasy fan for 30 years, before Square-Enix even had a website. With this move, Square-Enix has killed 30 years of good will. Short of reversing this disappointing decision and getting genuine with me, there won't be any new business between us going forward. I'm not going to pay to for this sham reward. That would make me an idiot.

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Gosh it's a few pixels in a meaningless video game, nothing to have a tantrum over.

If you've been a final fantasy fan for 30 years then you would be well into your adulthood, even past your middle age and into your 50s or 60s. In that time, you really should have learnt that "stuff happens" sometimes. You make a mistake, and well, you wear it. That's part of being a grown up.

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Originally Posted by NickStinger

I first submitted this issue in-game, but I received a reply stating that I should post this as feedback to the forum. I'm not sure why this issue has to become a forum post, but I hope someone here will listen.

I am still a new FFXIV player. I've managed to play through the Praetorium of the main scenario quest. As a reward for achieving this milestone, Square-Enix presented me with a potion of Fantasia.

Now, I used one of these before that I bought off the cash shop some six months ago. I am rather happy with my avatar, but thought maybe to use this free gift to change my Mi'qote tail. Since I've done this before, I felt confident doing it again without reviewing how Fantasia works.

Ugh, I couldn't figure it out. All I wanted was to change my tail, but nowhere on the main Fantasia screen did it tell me how to do that. There were options for changing my race, gender, and birthday, but nothing for changing my tail. I eventually thought that I could edit my tail on the NEXT screen by clicking the X in the lower right corner. When I clicked on it, I was presented a dialog saying that my hair options are affected by my race selection. I thought, PERFECT! I want to proceed to the hair options. I clicked the proceed button.

Pressing that button concluded Fantasia without allowing me to edit my avatar appearance. Nothing changed. Not one single data point was changed. NOTHING. The avatar I had at the start was identical to the avatar I had at the end.

I submitted an in-game support ticket to ask for another Fantasia. I'm not cheating the system. I didn't make a change and then get overcome with remorse. Nothing was changed! So naturally, when I was told that - NO, I have to buy a new Fantasia, I was upset.

Why am I upset about this? Because this Fantasia was a reward for all my efforts, and I was effectively told that Square-Enix doesn't really want to see me rewarded after all. This is deceptive, dishonest, and most notably insincere.

Again, I was happy with my avatar, and I still am happy with my avatar. I would have never contemplated any changes if that reward were not gifted to me. Now that Square-Enix has denied me from receiving the benefit of that reward, and even told me I have to PAY to receive the benefit, I am deeply offended.

I am giving you notice over how offended I am. I have been a Final Fantasy fan for 30 years, before Square-Enix even had a website. With this move, Square-Enix has killed 30 years of good will. Short of reversing this disappointing decision and getting genuine with me, there won't be any new business between us going forward. I'm not going to pay to for this sham reward. That would make me an idiot.

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Ok so after reading this, I understand your frustrated that things didnt work out, but calling this a Deceptive reward scheme is False. And saying this reward is deceptive, dishonest, and most notably insincere and making a claim that Square-Enix doesn't really want to see me rewarded after all. is....Im not sure how to put it...but it comes off Slanderous and Malicious, over a Mistake you made.
You couldn't find what you were looking for and made a mistake, its not up to SE to compensate you for making an error. Would have been cool if they did, but they are not obligated to.

If your error and SE not paying for your mistake is enough to make you quit business with SE, then I guess it wasn't meant to be.
Hate to see you go and quit over something like this. For real.

PEBCAK does not equal deception.

Here is a walk through on how to use a fantasia.

https://youtu.be/aiz0Fzy41A8

Adorable heh. You will get another fantasia iirc. Before Heavensward

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Originally Posted by Jin-

Adorable heh. You will get another fantasia iirc. Before Heavensward

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No, there is only one free fantasia given as a quest reward in the game.

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Originally Posted by Jin-

Adorable heh. You will get another fantasia iirc. Before Heavensward

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I believe the Heavensward's one came with the collector edition, if I remember right.

Yo

My post wasn't intended for the masses; it was intended for Square-Enix. I posted into a public forum because game support said this is what I needed to do. Was their intent to see me get maimed by a throng of players? I hope not. Though, I won't say I didn't see it coming.

There is a misunderstanding throughout the responses, that I am saying Fantasia is deceptive. Actually, I'm not trying to make any statement about Fantasia itself beyond providing some background behind how I found myself in this position. My descriptions are entirely from memory, and I am not referring to any screenshots while recollecting the process. I do not recall seeing an "Appearance" button. Could this be a technical problem? There is no way to know.

Everyone seems to ignore my last line, but this is what my message was all about. If Square-Enix were sincere in providing this reward as a gift, they wouldn't have made such a fuss about re-issuing the Fantasia. To be clear, Fantasia is an out-of-game tool intended to enhance the player's in-game experience. I did not receive any enhancement to my in-game experience, but I did receive a boatload of frustration. ("Go purchase another one!") tells me this whole Fantasia mess is about promoting the game's accessory business. That's where this starts to look like a sham. If the genuine intent was to enhance my in-game experience with this reward, then it should be a no-brainer to forward another one. Case closed.

I don't have anything against the Moogle Shop. I've used it. I never thought anything bad of it. However, the handling of this matter has really soured the game for me, and scorched my image of the company.

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Originally Posted by NickStinger

Yo

My post wasn't intended for the masses; it was intended for Square-Enix.

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Welcome to General Discussion. I shall be your guide. The first thing you need to do is buy another Fantasia. Then LEARN HOW TO USE IT AGAIN!

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Originally Posted by NickStinger

Everyone seems to ignore my last line, but this is what my message was all about. If Square-Enix were sincere in providing this reward as a gift, they wouldn't have made such a fuss about re-issuing the Fantasia. To be clear, Fantasia is an out-of-game tool intended to enhance the player's in-game experience. I did not receive any enhancement to my in-game experience, but I did receive a boatload of frustration. ("Go purchase another one!") tells me this whole Fantasia mess is about promoting the game's accessory business. That's where this starts to look like a sham. If the genuine intent was to enhance my in-game experience with this reward, then it should be a no-brainer to forward another one. Case closed.

I don't have anything against the Moogle Shop. I've used it. I never thought anything bad of it. However, the handling of this matter has really soured the game for me, and scorched my image of the company.

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I read your entire message dude, I can say I did not ignore your Last Line. But, I am confused where you heard or have the idea that a Fantasia is meant to "Enhance Your Experience" The items use to to change your Race, its gender, and/or other details of your character from tattoos, to Skin tone, and eye color or eyebrow shape, even the tail depending on your chosen race. The only thing you can change without a Fantasia in game, is your Hairstyle and its color.
Again, your expecting SE to give you another Fantasia because you made a mistake, they are not obligated to do so because you made an error.
It doesn't reflect badly on them for not giving you a 2nd freebie because you wasted the 1st one; by accident as it sounds.

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Originally Posted by NickStinger

Everyone seems to ignore my last line, but this is what my message was all about. If Square-Enix were sincere in providing this reward as a gift, they wouldn't have made such a fuss about re-issuing the Fantasia. To be clear, Fantasia is an out-of-game tool intended to enhance the player's in-game experience. I did not receive any enhancement to my in-game experience

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You are misunderstanding the extent of what SE is obliged to do for you.

Yes they are sincere about gifting you a Fantasia, which gives you an opportunity to edit your character appearance.

You used the opportunity. As far as they are concerned, according to their system, their gift to you has been received and used.

They are not obliged to give you another one because you didn't use it to the full extent of its potential.

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Originally Posted by NickStinger

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1. No one is maiming you, we're giving you criticism. Also this is a public forum so posting anything on here opens the door for other people to comment. Square told you to post in here because that's all they can do for you but you're not going to earn any sympathy from those on here by coming at us. If posts on here grow large enough, Square may consider making changes. The end.

2. If there wasn't an Appearance section in your menu (which I highly doubt but sure, let's go with it), you should have taken screenshots of your entire process to send to staff. If it was a legit bug and you had proof of that, they'd probably be more lenient in giving you a replacement. They're not just going to give you something and believe you just based off word of mouth and no company is obligated to operate like that either.

3. If you were confused on the Fantasia process, what stopped you from looking up a guide on YouTube or Google in the first place? It's not exactly rocket science, if you don't know something in life you look it up.

4. If you think paying for character customization is a scam, please do yourself a favor and stop playing MMOs and new-gen games. Most come packed full of microtransactions now, some literally forcing you to pay to even progress in the game in general. Square charging $7 for you to change every single detail about your character isn't that bad. If $7 is going to break your bank or make you feel this insulted, you might want to re-evaluate your priorities in life.

5. If $7 and them wanting you to be accountable for your own actions is going to ruin your view of a company you supported for 30 years, then that's your choice. Go for it. Just don't let the door hit you on the way out.

Fantasias are not refunded or replaced, ever. Doing so would be unfair to every other customer who made a mistake whilst using it. Things don't always look the same in game as they do in the character creation screen and many players have felt small regrets after using their potion. Letting you get a fantasia for free because you weren't happy with the result would open the door for thousands of tickets saying they picked the wrong tail or voice or height or skin tone. They could simply claim they accidentally finished editing their appearance before checking all the options, as you did.

The rules are clear. You get one freebie. What you do with it is up to you.

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Originally Posted by Hasrat

No, there is only one free fantasia given as a quest reward in the game.

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Hmm really? I was so sure you get one from 2.1-2.55? Maybe my memory tricks me, it tends to do that a lot nowadays

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Originally Posted by Jin-

Hmm really? I was so sure you get one from 2.1-2.55? Maybe my memory tricks me, it tends to do that a lot nowadays

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you're probably thinking of the collectors edition this poster talked about, I started with shb and only got one at the end of the arr msq

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Originally Posted by DarkMasamune

I believe the Heavensward's one came with the collector edition, if I remember right.

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Here you'll mainly find fanboys who'll gladly lose 100$ to SE, but would behave like you if they lost 5$ to a random shop ¯\_(ツ)_/¯

The game should be able to detect if no change has been done to the character when using a fantasia, or show a summary of the changes before confirmation.

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Originally Posted by Penthea

"I messed up and want to blame someone else for it."

It's fine that OP made a mistake, everyone does sometimes. But to suggest that how to change your appearance is misleading, when it isn't even the first time that you used a fantasia, is pretty odd. And then all this waffle about being a customer for so many years...God it brings me back to the days of working in retail. "No sir, you buying your entire kitchen here does not change the fact that breaking your laptop screen by sitting on it isn't covered by warranty."

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This is what it reminds me of too. I used to work customer complaints in a call center.

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Originally Posted by NickStinger

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I didn't ignore your last point. So you missed the points I raised. But I will elaborate on the relevant ones here.

It's not to get maimed by players, but it is a public forum, which means your feedback can be critcised by other players. But the forums is probably the best place to give feedback. You disagree with their policy and procedure, they're not gonna change it for one person. So it is a reasonable suggestion because when a company has this many customers, it takes many customers to be unhappy with something for something to change.

The people you dealt with are probably not allowed to do more. If you're dealing with customer service people who are that adamant about not giving you one probably means they're not allow to according to policy. They won't act against policy because they don't want to get into trouble. Normally in a company of that size (as I used to work for one) if you want policy change then enough people have to complain about it.

The second point is that they're not here to cover up your mistakes. A system that allows them to is open for abuse and all customers have to be handled to the same standard...at least is the aim. I say 'aim' because you are still dealing with humans who're subject to error, which is why if you think something has been done in error you can contest it. If after contesting it the decision remains the same, chances are that it wasn't in error.

People who want to snag a freebie can put on really convincing cases, I've dealt with customers who do exactly that and they are good at it.

Not saying that /you/ are, but same standards have got to apply to you and the next guy. Even that said, you made an error and it doesn't entitle you to a freebie. It sucks, but you can treat is as a lesson in caution and reading descriptions and double checking if you're unsure than taking things for granted. No company is expected to give you free stuff because you made a mistake, some might because it keeps you sweet, but you should have no expectation of it.

On the point of whether it was there or not, this is what you would have seen:

https://i.imgur.com/kQmBPty.png

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Originally Posted by Genz

Here you'll mainly find fanboys who'll gladly lose 100$ to SE, but would behave like you if they lost 5$ to a random shop ¯\_(ツ)_/¯

The game should be able to detect if no change has been done to the character when using a fantasia, or show a summary of the changes before confirmation.

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Not really. I post criticism of stuff SE have done fairly regularly here. I have no qualms about criticising them where I think they've done wrong. This forum is full of criticism, because often or not the forums are where people go to complain. But people don't always agree with those complaints or believe they have merit.

But I just don't have this view of self-entitlement when it comes to a mistake I've made and pass the blame or responsibility onto somebody else. If I lost $5 to my own error (and I have) then I would not make it somebody else's problem. $5 is not a terrible price to pay for a mistake you've made. I also have the experience of the other side to have an insight. People often think they're entitled to more than they actually are, hence we see "Karen" and "Kyle" memes all the time when people take that belief to crazy levels.

The summary of changes is seeing what your character looks like and the picture I showed above. Then you have a confirmation that asks if you're happy with these changes.

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Originally Posted by Genz

Here you'll mainly find fanboys who'll gladly lose 100$ to SE, but would behave like you if they lost 5$ to a random shop ¯\_(ツ)_/¯

The game should be able to detect if no change has been done to the character when using a fantasia, or show a summary of the changes before confirmation.

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Hiya, I'm a whale. Nice to meet you.
The simple solution is to not have Square hold your hand through using Fantasia and to just look it up on Google if you're confused, or use common sense to know that the Appearance section in that menu would affect what your character looks like. If it wasn't there, then looking up on Google what it SHOULD look like would have strengthened their argument to staff as it would have been a bug issue and their fault for the Fantasia being wasted. Like, not doing any research and making assumptions that Square is just out to screw you over because you made a mistake is ridiculous and just passing the blame to someone else rather than being accountable for the fact that your assumptions about how it worked were wrong.

Before I sign off for today...

1) I'm not gaming the system for a re-do. I'm trying to get a first-do (technicalities aside).

2) Why does the Fantasia editor allow players to exit easily without making any changes? This would be a total disaster if I actually paid for it.

3) Why doesn't the final dialog say that you are exiting Fantasia instead of having a discussion about your hair?

4) Yes Fantasia was gift and there is no obligation on Square-Enix's part, but I find it rather disingenuous to not re-issue the Fantasia in my particular case. There is no cost to re-issue a virtual item, except unrealized revenue. The only way I can make that part work in my favor is to never buy anything again. I don't enjoy that idea. I want to get perks and more retainers someday, but if unrealized revenue is their reason for giving me this disappointing level of support, then what else can I do? In general, its not a good idea to spend money with businesses that don't support their customers.

5) Don't put my case into the same bucket as the other 10,000 cases that want Fantasia. I'm sure some are like mine, but not the majority. Square-Enix wouldn't have to re-issue Fantasia to 10,000 customers. Especially if the Appearance button is as exceedingly obvious as everyone says it is. Forgive my blind-sightedness.

6) People are trying to say I need to take responsibility. I'm not trying to play a blame game, even though I've finally succumbed to making UI complaints. What I'm trying to get is some support, regardless of where the blame lies. Sadly, too many tech companies don't know how to do that these days.

Generally speaking, businesses in the physical world are more than happy to rectify honest mistakes made by customers - especially if the systems in place are known to be needlessly antiquated. Businesses that operate largely online, however, have come to lean on a blanket 'tough luck' policy.

I'd been a firm advocate for years in regards to wanting to see many of FFXIV's systems updated to be more user friendly. I know quite a lot of people who didn't bother checking out the game in the first place due to how dated the official site and account registration happens to be.

As far as fantasia is concerned, I can definitely sympathise with how the system surrounding it is confusing. In other MMO's, if you want to change your character's appearance it's a much simpler and straight forward event.

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Originally Posted by Saefinn

I didn't ignore your last point. So you missed the points I raised. But I will elaborate on the relevant ones here.

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Thanks, this was a nice reply. Again my post didn't catch your points, but I will try to catch it tomorrow... depending on how things go from here.

Have you considered getting a name change fantasia instead and changing your name to Karen Theboomer?

I jest but let's be real, If I gave you a free cookie then you walked outside and dropped it in a dog turd would it really be up to me to replace it? I think not.

Late-ish to the party, but I would recommend the following:

1) Make a new character in the character creator, save the appearance when satisfied. Load into the world and run around a few minutes, spam some emotes and make sure you're satisfied with the voice, etc.

1b) Alternatively, make a retainer and save its appearance. You can't "test" it though

2) In the main screen, when you go to re-edit your appearance, you will have the option to load this saved appearance.

3) Profit.

Also, SE suggested you post to the forums to get feedback from the player base, rather than them. They do not read the forums generally speaking. It's kinda like free tech-support for them. Though some issues, if big enough, might cause in-game changes.

Also, fun BTW: If you "accidentally" somehow go into the re-edit menu, you can close the entire game and keep the option to re-edit later (so don't hit the "check" or "x" to conclude your re-edit)

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Originally Posted by Theodric

Generally speaking, businesses in the physical world are more than happy to rectify honest mistakes made by customers - especially if the systems in place are known to be needlessly antiquated. Businesses that operate largely online, however, have come to lean on a blanket 'tough luck' policy.

I'd been a firm advocate for years in regards to wanting to see many of FFXIV's systems updated to be more user friendly. I know quite a lot of people who didn't bother checking out the game in the first place due to how dated the official site and account registration happens to be.

As far as fantasia is concerned, I can definitely sympathise with how the system surrounding it is confusing. In other MMO's, if you want to change your character's appearance it's a much simpler and straight forward event.

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In my experience people tend to expect it to be the norm, but if anything when people do this it's them providing better service and do more than they need to. It doesn't mean those who don't are bad but just average. I think it's also harder for large businesses (ergo more expensive) to have something that is both scalable and personable due to the high volume of customers to deal with, so it often means that if the answer isn't something the customer likes, it ends up being more tough luck. I think it's more expensive to have something more personable. But it can mean certain policies end up with unhappy customers and they'll take the hit for it. Customer servicey people generally won't go against policy, sometimes they do and it gets past unnoticed, but my experience of working in a call centre is that its like big brother, your activity is heavily monitored and everything is recorded, because customer servicey people tend to hate their job and would rather give people what they want rather than deal with angry people.

I think SE have always gone for something painfully average, at least from customer service stories and my dealing with their service before.

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Originally Posted by Awha

Sounds like a boomer moment that resulted in a Karen moment.

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This.
Ultimately, you're upset with yourself for messing up. Don't project.

Imagine kicking up this much of a fuss and having the game "soured" for you, because you messed up and missed out on a slightly different tail. You're your own enemy in this scenario, you're only souring the game for yourself.

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Originally Posted by Theodric

Generally speaking, businesses in the physical world are more than happy to rectify honest mistakes made by customers - especially if the systems in place are known to be needlessly antiquated. Businesses that operate largely online, however, have come to lean on a blanket 'tough luck' policy.

I'd been a firm advocate for years in regards to wanting to see many of FFXIV's systems updated to be more user friendly. I know quite a lot of people who didn't bother checking out the game in the first place due to how dated the official site and account registration happens to be.

As far as fantasia is concerned, I can definitely sympathise with how the system surrounding it is confusing. In other MMO's, if you want to change your character's appearance it's a much simpler and straight forward event.

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Square's websites and UIs are like straight from late 90s

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Originally Posted by NickStinger

My post wasn't intended for the masses; it was intended for Square-Enix.

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It's a public forum. You posted in a place where players are allowed to comment.

If you just said "hey I messed up and I am upset SE won't help me" instead of "SE made a misleading ui" people here would be much more sympathetic to your issue. Everyone knows that everyone makes silly mistakes sometimes. However you're digging your heels in that you are not at fault. The fact that this isn't even your first time using a fantasia doesn't help your claim that SE are at fault.

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Originally Posted by NickStinger

My descriptions are entirely from memory, and I am not referring to any screenshots while recollecting the process. I do not recall seeing an "Appearance" button. Could this be a technical problem? There is no way to know.

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Originally Posted by Saefinn

https://i.imgur.com/kQmBPty.png

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It's there in big letters. You somehow didn't see it. That isn't the process of using a fantasia being misleading or incorrect, this is simply your own human error.

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Originally Posted by NickStinger

However, the handling of this matter has really soured the game for me, and scorched my image of the company.

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I am not against SE helping you with your issue, it would be nice if they did and I would prefer if they did, however they are not obligated to help with something that is purely user error. This happens far more often than you think. Yes some other companies would help with your sort of issue, but it's not unusual to find others who do not. It sucks but that's how it is. My time as a manager in retail showed me how much after sales service can vary from company to company, even if they're based in the same country.

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Originally Posted by NickStinger

I eventually thought that I could edit my tail on the NEXT screen by clicking the X in the lower right corner.

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Originally Posted by NickStinger

This is deceptive, dishonest, and most notably insincere.

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Originally Posted by Genz

Here you'll mainly find fanboys who'll gladly lose 100$ to SE, but would behave like you if they lost 5$ to a random shop ¯\_(ツ)_/¯

The game should be able to detect if no change has been done to the character when using a fantasia, or show a summary of the changes before confirmation.

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Would I be deceived into thinking clicking X means next? No. Would I call it notably insincere? No. Would I call it dishonest? No.
Having worked in retail, I am immediately reminded of the time a customer was given a complementary drink, whom accidently dropped it a few seconds later and DEMANDED compensation for this "outrage". Said it was our fault the cup was too slippery and his socks ruined.

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Originally Posted by Saefinn

https://i.imgur.com/kQmBPty.png

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On a tangent, thankyou for posting this. I've been wanting to alter the guardian deities for some of my characters and have heard conflicting information endlessly over whether or not you can edit it via Fantasia, and this indicates yes.

Maybe the people saying no were having trouble with the interface as well.