Sharlayan prodigy's suit

I am posting this because I wish to see if people have had the same issue and to see if I am minority in this opinion.

Couple of days ago I bought Sharlayan prodigy's suit and I was very excited to get it in the email. Thinking about all the outfits I can wear those pants with and what to match with that chest peace. Then once I opened it up I realized only then it is an undyeable one suit that covers all visible body parts, except the head gear. In other words, I cannot modify it even slightly, not even the colour.

So as someone who loves to mix and match parts of costumes I was highly disappointed and surprised.

I went back to the mog station and realized that it does not say as usual that it has parts, but only that you get Sharlayan prodigy's suit /1.

and the description:
Dress up like the always-stylish Alphinaud and Alisaie.
This costume has been tailored to emulate the outfits of the perfectly preened Leveilleur twins. A form-hugging, pristine white suit is paired with a navy-blue top, the bold cutouts and flawless stitching completing a classy and sophisticated design.
Though the differences may be minor, true students of fashion will note that the costume will appear in Alphinaud's style on a man, and Alisaie's style on a woman.
About This Item
Gear appears differently depending on the character's race. Certain combinations of gear and character type may cause clipping issues.


So it hit me immediately I did not properly read it, but just bought it because I honestly just woke up and booted the comp, saw the optional and immediately assumed it is like all the other ones on the mogstation. With the price being 13.5 Euros I figured it is just as good as the other ones who are dyeable and each piece is it's own slot. If it was like 5-9 Euros I would have thought something is wrong and looked at the description.

I did not even think that it could be a onesie and because of that mistake I have a piece of glam that I payed for with RL money (more than it is worth) that I will not even put in a glamour dresser.

I immediately contacted support to hopefully refund the item, but they sent me an email saying it is not going to happen couple of minutes ago.

Anyhow I am writing this to see if anyone has any simmilar problems with this, did they see and figure out it is a onesie from the post immediately once they saw it, and do they think that this item is worth that money being what it is.

I wont deny that there is also a part of me hoping they will improve this item and at minimum to make it dyeable. But honestly, for that money it should be just as good as any other piece on the market.

Quote:

---

Originally Posted by Ketu

I am posting this because I wish to see if people have had the same issue and to see if I am minority in this opinion.

Couple of days ago I bought Sharlayan prodigy's suit and I was very excited to get it in the email. Thinking about all the outfits I can wear those pants with and what to match with that chest peace. Then once I opened it up I realized only then it is an undyeable one suit that covers all visible body parts, except the head gear. In other words, I cannot modify it even slightly, not even the colour.

So as someone who loves to mix and match parts of costumes I was highly disappointed and surprised.

I went back to the mog station and realized that it does not say as usual that it has parts, but only that you get Sharlayan prodigy's suit /1.

and the description:
Dress up like the always-stylish Alphinaud and Alisaie.
This costume has been tailored to emulate the outfits of the perfectly preened Leveilleur twins. A form-hugging, pristine white suit is paired with a navy-blue top, the bold cutouts and flawless stitching completing a classy and sophisticated design.
Though the differences may be minor, true students of fashion will note that the costume will appear in Alphinaud's style on a man, and Alisaie's style on a woman.
About This Item
Gear appears differently depending on the character's race. Certain combinations of gear and character type may cause clipping issues.


So it hit me immediately I did not properly read it, but just bought it because I honestly just woke up and booted the comp, saw the optional and immediately assumed it is like all the other ones on the mogstation. With the price being 13.5 Euros I figured it is just as good as the other ones who are dyeable and each piece is it's own slot. If it was like 5-9 Euros I would have thought something is wrong and looked at the description.

I did not even think that it could be a onesie and because of that mistake I have a piece of glam that I payed for with RL money (more than it is worth) that I will not even put in a glamour dresser.

I immediately contacted support to hopefully refund the item, but they sent me an email saying it is not going to happen couple of minutes ago.

Anyhow I am writing this to see if anyone has any simmilar problems with this, did they see and figure out it is a onesie from the post immediately once they saw it, and do they think that this item is worth that money being what it is.

I wont deny that there is also a part of me hoping they will improve this item and at minimum to make it dyeable. But honestly, for that money it should be just as good as any other piece on the market.

---

In future, you could wait until Meoni reviews the mog station glam and warn you of potential problems.

That sucks, but I think they always show the pieces that are included to the right of the picture so you can mouse over them and see what they are and whether or not they're dyeable.

I doubt they will change anything about this piece though, they never make Scion gear dyeable.

I do feel for you, and I'm sorry this happened.
But it's not *their* fault that you didn't read the description. Because of that, nothing will happen for you.

I mean no one even thinks it is too big of a price for something that bare-boned?

I am not asking for people to think I didn't make a mistake. I did, and I even admitted it. What I am saying is that the outfit is too costly for what it is. Aka it should be less expensive.

What I am trying to do is to make people see that this needs to be done better.

Also; If I have gone to any store and bought a piece of clothing and then day after I return it or even up to couple of weeks after. I would get my money back if the item is unused no matter the reason for me returning it or buying it in the first place.

But gaming companies get away with these things because people who play these games don't care. People just take things on face value.

So I am honestly sad, that no one cares for this unless it is some influencer who said it.

And again, I do not care for the money at all. What I care is that it is unjust.

Quote:

---

Originally Posted by Ketu

I mean no one even thinks it is too big of a price for something that bare-boned?

---

It's worth whatever people are willing to pay for it and you were willing to pay for it.

Quote:

---

Originally Posted by Ketu

Also; If I have gone to any store and bought a piece of clothing and then day after I return it or even up to couple of weeks after. I would get my money back if the item is unused no matter the reason for me returning it or buying it in the first place.

---

Digital goods, be they MP3s, videos, game DLC, or in-game items, are seldom refunded. It is the Way Things Are, and you should always keep that in mind.

On a different note -- who did you contact to ask for a refund?

If it was anyone directly linked to the game (GM, forums, etc), you were asking the wrong people. The Mogstation isn't run by any of them. (That would be like taking your clothing item back to McDonalds for a refund.)

Quote:

---

Originally Posted by Ketu

I mean no one even thinks it is too big of a price for something that bare-boned?

I am not asking for people to think I didn't make a mistake. I did, and I even admitted it. What I am saying is that the outfit is too costly for what it is. Aka it should be less expensive.

What I am trying to do is to make people see that this needs to be done better.

Also; If I have gone to any store and bought a piece of clothing and then day after I return it or even up to couple of weeks after. I would get my money back if the item is unused no matter the reason for me returning it or buying it in the first place.

But gaming companies get away with these things because people who play these games don't care. People just take things on face value.

So I am honestly sad, that no one cares for this unless it is some influencer who said it.

And again, I do not care for the money at all. What I care is that it is unjust.

---

It absolutely is overpriced for what it is, which is why everyone should double check exactly what it is they're buying.

I do sympathize because you bought something you thought you'd enjoy and now you don't, but there have been many discussions about the undyeable outfits they put out (I don't think there are many one-piece glamours so that's rarely brought up) and sadly nothing, not even an influencer talking about it, is gonna change anything about these items unless people stop buying them.

Quote:

---

Originally Posted by DPZ2

Digital goods, be they MP3s, videos, game DLC, or in-game items, are seldom refunded. It is the Way Things Are, and you should always keep that in mind.

On a different note -- who did you contact to ask for a refund?

If it was anyone directly linked to the game (GM, forums, etc), you were asking the wrong people. The Mogstation isn't run by any of them. (That would be like taking your clothing item back to McDonalds for a refund.)

---

I first tried the mogstation, and they replied to send email to square enix.
This is one of the emails I got:

Thank you for contacting the Square Enix Support Centre.

We are very sorry to hear that you have an issue with an item purchased on the Final Fantasy XIV Online Store. In order for us to look into the matter further, we need you to remove the items from the Mog letter (but do not use them) and reply with the following details:

- Character name that the item was purchased for
- World that character is on
- Date of purchase
- Item name
- How much the item cost
- Confirmation you have removed the item from the Mog letter but the item remains unused

Once we have that information, we can look into the matter further.

Finally, please note that these types of requests are usually treated as an exception and that we cannot guarantee we will be able to help.

We apologise again for any inconvenience caused.

Kind regards,

The Square Enix Support Centre team

And then after I gave them all requested information, along with the order number they said this:

Thank you for contacting the Square Enix Support Centre.

We are contacting you regarding your Square Enix account.

Unfortunately, after reviewing your request, we regret to inform you that we will not be providing you with a refund for this purchase.

We apologise for any disappointment this causes.

Kind regards,

The Square Enix Support Centre team


To my knowledge that is who I was supposed to make the ticket to, and they seem to have decided for it not to be refundable.


And again, I am really not blaming the people who work there, I just think that the way this is done is not good. The item itself should really be less, because with that price, I who was completeloy trusting of them to give me same service as they have before, just bought it.
I know I was foolish and I understand that it was stupid of me to do so. I just think there will be others like me who will pay too big of a price expecting same service.

If anything else people will see this post and realize not to buy it. But ideally I would want them to at least lower the price of the product and all the future ones like it, even if I do not get my money back.

Quote:

---

Originally Posted by Yencat

It absolutely is overpriced for what it is, which is why everyone should double check exactly what it is they're buying.

I do sympathize because you bought something you thought you'd enjoy and now you don't, but there have been many discussions about the undyeable outfits they put out (I don't think there are many one-piece glamours so that's rarely brought up) and sadly nothing, not even an influencer talking about it, is gonna change anything about these items unless people stop buying them.

---

Unfortunately I am the part of the problem in this particular case. But I guess it is why I am trying to get my voice heard now, just so people do not take this as normal.

I know I will not make the mistake again, but maybe others will. The more people are aware, the less probability of mistakes and companies getting away with it.

So far I was never burned by Square Enix, so I trusted them, but I guess I was a fool to do so.

p.s. had to make twi different posts, seems both quotes in one was too long. :p

Quote:

---

Originally Posted by Ketu

Unfortunately I am the part of the problem in this particular case. But I guess it is why I am trying to get my voice heard now, just so people do not take this as normal.

I know I will not make the mistake again, but maybe others will. The more people are aware, the less probability of mistakes and companies getting away with it.

So far I was never burned by Square Enix, so I trusted them, but I guess I was a fool to do so.

p.s. had to make twi different posts, seems both quotes in one was too long. :p

---

Did you try it on? Is that why you didn't get a refund you think? If so, I suppose that's good to know for people that bought something that didn't meet their expectations to not try it on. I didn't know that either.

Like you said though, it's a lesson learned.

Hopefully you can still somewhat enjoy the item now that you're stuck with it anyway :)

Quote:

---

Originally Posted by Ketu

I mean no one even thinks it is too big of a price for something that bare-boned?


Also; If I have gone to any store and bought a piece of clothing and then day after I return it or even up to couple of weeks after. I would get my money back if the item is unused no matter the reason for me returning it or buying it in the first place.

And again, I do not care for the money at all. What I care is that it is unjust.

---

Well usually everything you buy in a store is final, no refunds possible. It happens that most clothing stores have a refund policy but its at their discretion to do so. There is no law that compels them to do so. Unless you can prove that the object in question is not fit for the purpose they sold it for then you are out of luck.

You are even obliged to click agree to a no refunnd digital item.

I can't think of a good reason on why they can't make the set separate shirt / pants (that probably is both pant and shoe slot, given the design) / glove. Most of the Scion items can be used separately, and I've personally bought some just for a specific item.

They would instantly make it more attractive and certainly would have more people purchasing it.

I mean, is more work? It is... but they are already remodelling the outfit to fit every race, might as well go a bit further than that.

Quote:

---

Originally Posted by Yencat

Did you try it on? Is that why you didn't get a refund you think? If so, I suppose that's good to know for people that bought something that didn't meet their expectations to not try it on. I didn't know that either.

Like you said though, it's a lesson learned.

Hopefully you can still somewhat enjoy the item now that you're stuck with it anyway :)

---

I am not going to use the item, as I said before. I highly dislike non unique items. The premise I bought it as is that I would use the pieces separately. For example, I bought Y'shtola's black mage outfit and never used the chest, because it is too similar to her own look. But I used boots and gloves a lot in many of my combinations. And I was OK with paying the price there (which btw was cheeper because it is non dyeable.). I bought a lot of the items from the store and I use many of them just one or two pieces because I love to mix and match.
But with this item, as I cannot even use the pieces separately, or dye them, I will not use it.

It just does not go into my head how this outfit costs same amount(or more) as so many of them that come in individual pieces with plenty of them being dyeable.

And I did try the item on as when I saw that it is only one item, I thought foolishly that I should right click to unpack it or something. And then to my complete shock it was one item for 4 slots of clothing. But from the correspondence with them, I saw that it would be lost only if it was actually something unpack-able that I opened. And it not.

All I can say is that this is something I really feel terribly about. I do not care about the money. But I feel that they scammed people by putting that price on it.

All dyeable, single pieces outfits on the store are 13.5 euros, while non dyeable are 9 euros. Check it out yourselves.

This is the first item ever I saw that is one piece like this AND it has a price tag of dyeable outfit that is in pieces. It is exacly the reason why I didnt even check, I expected it to be just as any other at this price. I really don't get why people don't care. :(

Even Meoni who did a review of it (which I only watched yesterday) did not mention how outrageously pricey it is for what it gives you.

For future OP please don't use that pink text it hurts my eyes to read for too long.

That said, everything on the Mog station is buyer's beware, back when it first released I bought my friend Red Baron thinking it was account wide and gave it to his alt character he was using at the time, obviously it is not and had I paid attention to the description I would've sent it to his main. It was a lesson learned to always read what an item is about before buying anything on Mog station and only a bit of money wasted, it happens just have to learn from it really.

Quote:

---

Originally Posted by Raikai

I can't think of a good reason on why they can't make the set separate shirt / pants (that probably is both pant and shoe slot, given the design) / glove. Most of the Scion items can be used separately, and I've personally bought some just for a specific item.

They would instantly make it more attractive and certainly would have more people purchasing it.

I mean, is more work? It is... but they are already remodelling the outfit to fit every race, might as well go a bit further than that.

---

It was probably modeled as a one piece on the NPC so when they made it to fit other races, they simply free-transformed it a bit. Vertices and Weight wouldn't be too affected.
But to have to cut out, split, and such.. you'd have to re-weight the vertices and other possible issues.

I made a forum post about the insanity of this item several days ago. The price is ridiculous for what it is especially in comparison to other NPC sets.

It wouldn't be just a matter of splitting it up because the underlying parts of the model don't actually exist. There is no design for what the sleeves look like if you take off the gloves, or what the pants look like without the boots (if they even come apart in the first place).

The gloves also look like they're a length that doesn't match any of the standard glove lengths for determining how pieces interact.

At most, they maybe could have divided it into body+hands and legs+feet, but it would need new design work to actually break it into pieces.

Quote:

---

Originally Posted by Ketu

So it hit me immediately I did not properly read it, but just bought it because I honestly just woke up and booted the comp, saw the optional and immediately assumed it is like all the other ones on the mogstation. With the price being 13.5 Euros I figured it is just as good as the other ones who are dyeable and each piece is it's own slot. If it was like 5-9 Euros I would have thought something is wrong and looked at the description.

---

It's a NPC cosplay set and prices on those have always varied (guessing dependent on how much work it takes to get them to work on player character models). Those have never been dyeable because they exist so you can cosplay as the NPC. The only difference here is that the pieces aren't separate like they have been with other cosplay sets.

If you want glamour sets that can be dyed, avoid the NPC cosplay sets. Stick to the other sets, which are usually the ones made for the KR/CN cash shops before they show up here 6-8 months later.

Mogstation purchases are always final. They don't do refunds unless the item didn't get delivered to the selected character or isn't working as intended. It's very much a situation where you need to pay attention to what you're actually buying.

Will be available dyeable at twice the price probably. Because why not.

Quote:

---

Originally Posted by Crushnight

For future OP please don't use that pink text it hurts my eyes to read for too long.

---

I am glad I am not unique in feeling actual pain from trying to read that colour.

Quote:

---

Originally Posted by Raikai

I can't think of a good reason on why they can't make the set separate shirt / pants (that probably is both pant and shoe slot, given the design) / glove. Most of the Scion items can be used separately..

---

It's from ARR times, back when Minfilia was a thing. Just like her outfit it was never designed to be anything other than 1 model for the body.
To change that they would have to redesign the outfit to have a proper shoe and leg and so on model and that's not gonna happen.

As for OP, make sure you read the items before you buy.

Quote:

---

Originally Posted by Ketu

...I am writing this to see if anyone has any simmilar problems with this, did they see and figure out it is a onesie from the post immediately once they saw it, and do they think that this item is worth that money being what it is.

I wont deny that there is also a part of me hoping they will improve this item and at minimum to make it dyeable. But honestly, for that money it should be just as good as any other piece on the market.

---

I read the description saw it was only one item, and decided I wasn't going to purchase it. I've only got one set like that, Minfilia's outfit. I got it for the hair, and use the hair with my Au Ra. I would say always look at the fine print, but honestly, it's not hidden like fine print, it's fairly clear what it was.

I waited for a big sale to get sets like Minfilia’s original, Ayermic’s (for my alt) and Y’shtola’s and I like them a lot. The hairstyles are very unique and rarely seen. I have only ever saw one other person with Minfilia’s set in the game. I use it for one of my ninja glamours. My alt is a PLD and Ayermic’s set is perfect. I have it paired with boots dyed dragoon blue and it looks great. It is my favorite glam for him. Hairstyle is awesome too.

If Alphinaud/Alisaie’s outfit came with the hairstyle and/or could be used as different pieces then I would consider the price. Even then, it is more than ANY previous NPC fashion set.

ATTENTION DEVS!!! Now bring me Yotsuyu’s fashion and we can talk...set your price SE! Especially if you do the hairstyle or use the Moonlight version. Same goes for Lulu’s set. I need an awesome kimono and new long hairstyle.

The one-piece outfits still have glamour potential if it suits your character and/or you can find headgear that works with it.

I bought Cid's outfit for one of my alts "just for the goggles" but ended up really liking the outfit itself. It would be better if it could be broken up, of course - I mainly like the shirt and wish I could mix it with other things - but it still works well on its own. Combines nicely with the Ironworks weapons and headgear, and probably the Lost/Late Allagan sets too.

Meanwhile I think the Prodigy's suit looks really good on Lalafell despite them being such a different shape to what it was designed for. There's a cute glamour I saw on EC of someone mixing it with the Late Allagan healer beret.

Quote:

---

Originally Posted by reivaxe

To change that they would have to redesign the outfit to have a proper shoe and leg and so on model and that's not gonna happen.

---

Not saying that isn't more work... it is, but it would make the outfit more attractive for more people, thus more selling product. And in the case of this specific outfit, the pants and shoes are the same piece. At glance, they could just separate it into the chestpiece + pants/footwear, as these elements don't necessarily merge visually.

I, for one, am not buying because the price def. doesn't justify the limitation...

Quote:

---

Originally Posted by Yowane_Haku

Hello....

---

You've posted in General Discussion, and the method you've chosen to communicate your complaint is to necro a thread about an unrelated store purchase from over a year ago? You will, most certainly, not receive any tangible help here. To the contrary, you're just going to now get discussion about necros, SE customer service complaints, etc. Which is fine, I guess, if your goal is just to let off steam. If you want results, though, this was a strange way to go about it.

What you'll want to do, for actual results, is open another ticket, reference the first ticket, and ask for an update. If you don't do that, then at the very, very least, start your own thread in one of the support forums, and maybe a forum support agent will direct you from there.

Also note:

- You don't need to include videos or screenshots of purchases. SE has a dozen different ways of verifying things on their end; your video or picture isn't going to give them some insight beyond what they already have. Nor will they ever just award a refund based on some user-submitted pic or video.

- If you feel that you've wasted effort... why waste more effort? Necroing a mostly unrelated year-old thread in general and complaining in it is wasted effort.

- If you don't want to "feel terrible" then put some effort into feeling better. Open another ticket. Post in support.

- If it comes down to it, you have consumer methods available to you to get your money back. Talk to your bank.

Good luck.