I logged on this morning to play and raid with my FC but I found out my character was deleted! And I had just been on her 9h prior saying goodnight to my FC?! I don't know how she was deleted nor why she was and not any others. I summited help to get her back but I was told I needed to wait for 24h! that's ridiculous. She shouldn't have been missing in the first place. She was my main I played for two years. And now I can't do anything. She had a House with Tons of stuff in it and stuff from the Mogstation that my friends bought me. it doesn't seem to be like my account was hacked, but I am changing my passwords. Its almost been 24 hours and I want my character back. Im a ps4 player 24/7 mostly but i do have it bought for PC.
Crystal Data Center, Brynhildr.
my character was deleted?
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03-22-2020, 08:10 PMVioletFoxFaeriemy character was deleted?
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03-22-2020, 08:30 PMAnimaAnimus
SE said earlier customer support is limited do to Corona, so that's why its taking so long. It basically just email atm and they said there were going to be delays in response. So, not so ridiculous.
But in the meantime a few things you could try is checking to be sure you are on the correct data center since if it was accidently changed your char would not show up in char selection. Check lodestone to make sure she is still there, contact someone to or use another account to log in and check to see if your house is still there, if you are on your FC discord, have them check to see if your still part of the fc, all of these would tell you if indeed she was deleted, or if something else was going on. Usually, in these cases, its just a logged into the wrong data-center thing. So check other sources first to be sure things are still good. If not, you were indeed likely hacked. Do you have the 1 time password protection? -
03-23-2020, 11:10 AMVioletFoxFaerie
I did all of what you suggested. My friends didn't see me on the list anymore and I wasn't in my FC and i did check mog station and my character was completely gone. But I have her back now. They did the retrieval a few hours ago. and Now the only thing I am missing is yes my house is 100% gone which sucks so much! And would be fine except the housing retrieval guy in the housing district doesn't have all the housing items I had. D:
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03-24-2020, 05:56 PMLalaRu
Maybe it's time to get a security token.
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03-24-2020, 07:36 PMDoozerIt seems suspicious that a character would just disappear. And since your house/property was relinquished, that means it was either let go by the 'player' or the character itself was deleted. Like, by a live person. I feel like a bug in the system wouldn't fully delete a character and have all the same usual consequences. You may want to check if someone's watching your old property. I know people go nuts for buying houses, so there's probably a few watching it, but I wouldn't put it past someone to find a way to get into a person's account just to free up their house for purchase.Quote:
Originally Posted by VioletFoxFaerie
And like LalaRu said, get a security token. Changing your passwords won't help much if they got in once already. -
03-24-2020, 08:05 PMReinha
If you log in to the square enix page where crysta is bought, you can check the places/ips where your account has been logged into.
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03-25-2020, 02:26 AMDustytomeI would check here as Reinha said. Mogstation > Square Enix Account Settings > Account Information > enter your birthdate > account > login historyQuote:
Originally Posted by Reinha
There are limited entries there so check immediately.
Quote:
Originally Posted by VioletFoxFaerie
I would also recommend the one time password token if you don't have one already as has already been suggested (make sure you keep the emergency removal password written down somewhere you'll be able to find it again when activating it!). If someone snagged your login information you'll need to figure out how. Did you give the login information to a friend that may have abused it? Did you follow a link someone gave you that required you to login to your account first? There have been a lot of phishing scams going around from people promising large gil handouts, mogstation discounts or information on popular ff14 streamers that are supposedly quitting the game. The software token wont save you in case of the phishing scam because you end up handing over the un-used code to the scammer. The other possibility is malware on your pc that may have logged your information in which case you'll need to hunt it down yourself, hope a scanner can track it down for you or wipe the computer clean to start fresh. -
03-25-2020, 05:17 AMRareItems
Lots of RMT Trying to phish accounts by using the "750 mil give away, please check this youtube video" which leads you to a fake lodestone webpage. Hopefully you did not enter your SquareEnix ID and password on one of those.
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03-25-2020, 05:59 AMAwhaWait do people actually fall for those links? I thought that was a joke.Quote:
Originally Posted by RareItems
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03-25-2020, 06:03 AMPaladinleedsHappens a lot more than you might think!Quote:
Originally Posted by Awha
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03-25-2020, 06:15 AMAwhaThat is a scary thought.Quote:
Originally Posted by Paladinleeds
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03-25-2020, 06:17 AMCanadaneA friend of mine was drunk and watching some twitch streams.Quote:
Originally Posted by Awha
He was not wary of the suspicious link.
He lost something like 30 million gil from the FC he was in. -
03-25-2020, 06:22 AMAwhaFeelsbad, at the very least they have a funny story.Quote:
Originally Posted by Canadane
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03-25-2020, 06:48 AMCanadaneIt's true, we can laugh about it now but man he felt so bad. He knew immediately something was up as soon as he logged into whatever it was. Thankfully he caught on early.Quote:
Originally Posted by Awha
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03-25-2020, 07:44 AMMhaericThe characters who send you those tells are the very people who fell for them.Quote:
Originally Posted by Awha
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03-25-2020, 06:34 PMKageTokageThey've been taking to impersonating both popular Twitch streamers and Youtubers as of late, so I can sort of understand why some people fall for it.Quote:
Originally Posted by Awha
The problem is that regardless of how they're trying to scam people, they'll require you to input your log-in info at some point, which is entirely unneeded for whatever it is they're asking of you (Generally referring you to what's supposedly a post on the official forums, which CAN be viewed without being logged in). -
03-25-2020, 07:19 PMSaefinn
Sadly people can be gullible, sometimes it's kids too who can be more easily fooled...i was tricked in Runescape when I was 13 lol not to give up my account details but to lend valuable loot...I felt like such a dumbass. But I guess less critical thinking at that age and if it sounds legit, then is probably legit in your mind.
And heck if anything I find people rarely question things. Particularly if the case is convincing. Sadly not everybody so savvy on the approaches scammers make.
But with the drunk scenario, that's unfortunate lol. When I'm drunk, I get my cohealer drunk and we unleash ourself into raids. Once carried a World of Darkness alliance when the other party's healers were dying, despite being off out faces.
But I don't even have even THAT excuse for my FC screw up, I was clearing out old inactive players once and ended up in autopilot mode and accidentally made one of them the FC leader. Luckily the patch that followed added the feature to take FC leader from an inactive player after a certain number of days to the oldest active one and that's how I got my leadership back.
Ever since I've left it to my officers to do, if they screw up, it's less of a problem lol and it's apparent that I cannot be trusted and am not a responsible adult. -
03-25-2020, 07:41 PMAduroTIf people didn’t fall for them they wouldn’t keep doing them. That’s the thing with all those cliche scams that you think no one would ever fall for, they work. They may not work on everyone, they don’t Have to work on everyone, they only really have to work on a few, and they do.Quote:
Originally Posted by Awha
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03-26-2020, 12:00 PMDoru_Nintendan
It's even worse than usual lately, it seems. I've gotten quite a few tells from random accounts sending me the fake addresses, like at my own cottage and whatnot. I just blacklist and report them though, but that's just me.
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03-26-2020, 12:13 PMRazardBut dude! There are hot Russian girls in my area that want to meet me and they need my credit card details!Quote:
Originally Posted by Awha
In all seriousness, as many have said, you'd be surprised by what people fall for. I had a friends family member who bricked thier computer by following an email link telling them they had won an Iphone. -
03-26-2020, 06:32 PMFhaerronQuote:
Originally Posted by Awha
Those spams would stop if people would stop clicking on those links.
Same with gil selling.
For all those problems, we (the players) are the root of the issue. -
03-26-2020, 11:42 PMGulaYou ever hear of kitboga? He baits scammers, and despite how utterly ridiculous it may seem that people would fall for their tricks- people do. And millions of USD have gone to India because of it.Quote:
Originally Posted by Awha
Greedy kids, people who are new to MMOs and those who honestly have little to no sense will continue to fall for the false givaways.