I just received my Hori Tactical Assault Command FFXIV and noticed there is no supporting software available. I am unable to use this product at all, when will the software be released? Is there any means of troubleshooting or a work-around to make this controller usable?
Hori Tactical Assault Command FFXIV
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11-20-2019, 01:08 PMJingasHori Tactical Assault Command FFXIV
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11-21-2019, 03:59 AMZhexos
Greetings Jingas,
The software is now available for download on their website at https://hori.jp/info/tac_f14_software-introduction/ -
11-21-2019, 04:05 AMNedkel
The priorities taken by SE while communicating with their playerbase are weird.
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11-21-2019, 04:06 AMSerLuke
Wow this got a quick response, I wonder how many threads are seen and read but not replied to?
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11-21-2019, 04:37 AMSenorPatty
When it comes to making sure people can play the game, they'll respond quickly (as to whether or not it leads anywhere, that's a whole 'nother can of worms).
Everything else is the equivalent of either radio silence or snail mail. -
11-21-2019, 04:38 AMSatedNot sure how SE's teams operate but likely all of the threads are read or at least acknowledged - this isn't a particularly fast moving forum so I'm sure they're aware of the topics even if they don't read every post in them.Quote:
Originally Posted by SerLuke
It's just a lot easier to respond when there's a support-based answer immediately available, than the process of gathering, relaying, and translating feedback before getting a dev's acknowledgement for any/every issue. -
11-21-2019, 04:51 AMFirstnameLastnameIt's related to money.Quote:
Originally Posted by Nedkel
Tinfoil hats, anyone? -
11-21-2019, 04:55 AMMrKusakabeQuote:
Originally Posted by FirstnameLastname
But this is a (pretty expensive) subscription game. So all topics are "important" then because we all here pay a double-digit figure every month (btw, my supplementary dental insurance that covers 70% of ANY dentist bills cost less than this game per month...) -
11-21-2019, 05:31 AMShougunQuote:
Originally Posted by Nedkel
Not that I'm saying I don't want more interaction but I think this response makes sense. Definitive, non-opinion / future forward content, answer that doesn't require communication with the other side.
Vs something like "chocobo paradise when? Personal airships, yes?". Which is something they may have a vague answer/musings for, but I think SE is worried we will hold them accountable for and so they don't share that often. Like if they said "we are looking into it, it sounds interesting" turns into by some of us sometimes "we've promised it and it'll come out soon". Again not that I'm saying less contact is good, just that I think this software question would be an easy example of an interaction that is swift to handle with low to no negative consequences (vs translations on top of dev musings on subjects and potential could be's if time, money, skill, and game wills... Which of course I want but also easy to turn into a painful process lol). -
11-21-2019, 05:38 AMKisshuI agree that it really depends on the subject. But take a look at the PVP forum, the feedback threads have all been posted 10 days ago and from what we can see, there hasn't been any acknowledge of them. I'm not saying they have to come out and answer all the questions, but a simple post stating that they're looking at the feedback would be very helpful and show that they are engaging a bit with the community.Quote:
Originally Posted by Shougun
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11-21-2019, 05:41 AMCookiesNCreams
Personally, if I was Yoshida or a dev team member, I would not respond to Forum suggestions and give a definitive answer. Why? Because then people wouldn’t watch my Live letters where I explain everything in great detail. Also, it just brings more viewers in general. It brings more people to the forum as well.
Problem with that is, when you don’t answer anything for a long period of time, or give generic “please look forward to it” responses, people stop caring about the forums and say “Oh, well SE doesn’t care about us anyway.” -
11-21-2019, 05:51 AMSerLuke
I think people would at least have a little affirmation by seeing something like, “thank you for the feed back, we will pass it on” some sort of interaction even if it’s small like that
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11-21-2019, 05:57 AMSated
The short term effects of responding to threads with "We'll look into it" are immediately positive, but very often the long term effect is that players don't trust CMs anymore just because they don't see the results they want, or fast enough.
It's generally not worth it to respond to threads with updates like that unless the issue affects all/most players (like sever issues) and they are able to adjust it immediately. That wouldn't be the case for things like balance and cosmetics, but would be for something like Firmament's overflow.
Plus if they do it for one thing they'd need to do it for everything otherwise then they're "favoring <activity I don't care about>", but if they do it for everything it's just redundant and again, people will stop believing it.
Communities make communicating effectively very, very difficult. The spectrum of understanding and willfully misconstruing things is so wide... -
11-21-2019, 06:08 AMSturmChurroSilent bans and mass deletions too.Quote:
Originally Posted by SenorPatty
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11-21-2019, 09:42 AMGulaI thoroughly believe it depends on how and where it was filed.Quote:
Originally Posted by SenorPatty
I regularly report NSFW search comments and names and chanced a glimpse of a GM loading in to confirm it. They respond within 30 minutes or less, always.
In all my reports for various reasons, the slowest response I got was a launcher error (about several hours wait time), the solution being me forgetting I changed cards and my sub was no longer active.