We need Direct X11 hotfixes immediately.

Posting in here in it's own thread to signal boost, but after patch 5.1 dropped MULTIPLE people have been hit with Direct X 11 errors (myself included) causing the game to crash. Some of these crashes have caused people to not even be able to zone in, others have kicked people out of dungeons/raids/pvp, and others have just been kicked minding their own business in towns. This issue needs to be sorted out ASAP as a hotfix.

I've taken a quote from the longest running DX11 error thread just to offer an easier way of looking at the issue if the mods look into the individual complaints.

The vast majority of people have not had a SINGLE issue with this until 5.1 dropped, we want this issue to be fixed or at least given acknowledgement that it will be looked into. Please assist us.

Quote:

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Originally Posted by kejoca

Collecting threads where others are having similar problems, most notably if they've already done their share of troubleshooting and getting the same crashes due to ntdll.dll or directx 11 dlls:

https://www.reddit.com/r/ffxiv/comme...ng_into_zones/

• "I've disabled game bar in windows, disabled fullscreen optimizations, tried running in dx9 (still crashes)"

https://www.reddit.com/r/ffxiv/comme...fter_51_patch/

• "Event Viewer indicates DirectX problems. Tried clean install of drivers, same problem. Just the game is "done" and just shuts off. Noticed a correlation that it seems to happen more often during "load" situations (mid fight, transitioning to a new zone, lots of players crowding an NPC). Only happens in FFXIV. Very frustrating."

http://forum.square-enix.com/ffxiv/t...38-Dx11-Errors

• "Use teleport and get 20 dx11 errors."
• "1 minute into game get ffxiv_dx11.exe +11bd668, dx11.exe +11bfc5e, dx11.exe +11c2725, dx11.exe +47743c, dx11.exe +1b67f2, dx11.exe +128cb29, Kernel32.Dll +17974, and ntdll +6A271. Never got dx11 errors before till this 5.1 patch."

http://forum.square-enix.com/ffxiv/t...ctX-11-Crashes

• "...these crashes happen before the loading screen finishes"
• "Obviously these issues started after the 5.1 patch was introduced just like everyone else's. I've already tried a reinstall and many other methods but they've done nothing."

http://forum.square-enix.com/ffxiv/t...ash-to-desktop

• "first noticed the crashing when I attempted to teleport to the Goblet. After a few crashes, I had a friend log me in and move me to another zone. After I logged myself back in, I teleported back to the Goblet to test it, and sure enough I crashed."
• "...suddenly the instant crashing (sometimes a dx11 error, most often not)."
• "I uninstalled FF14, did a fresh install of the game, restored settings etc...Attempted to log in after switching to Directx9. Crash to desktop, or perpetual loading screen (5-10min of loading, getting nowhere)...Updated AMD drivers from 19.9.2 to 19.10.2."
• "At this point, after two full reinstalls of the game, and a gfx update to the latest possible AMD drivers for my card, I cannot do the new content."
• "I even used a back up copy from start of 2.o and updated it to 5.1 and 1 hour later dx11 errors. So far used 3 back up copies and all 3 get dx11 errors with. I did everything they said to do and none of it has helped any."

http://forum.square-enix.com/ffxiv/t...ausing-a-crash

• "I tried a fresh install of ff14...I updated graphics drivers...I reset system settings through the ff14 launcher...reinstalled directx 11...I tried adjusting graphic settings in game didn't seem to do anything until I started changing the framerate cap from 60 fps, which is what I have it set to by default, to 30 fps then to uncapped which threw a directx 11 error"
• "...good ole directx 11 error that's been going on for other people and myself has this is with a cleanboot while in a cutscene for the msq with Magnus, Thaffe, and Jeryk from the Good for the Soul quest"
• "Same thing for me in Eulmore get a dx11 errors if i'm there to long or if teleport to the city. Now i'm getting them when teleport to lower decks."

http://forum.square-enix.com/ffxiv/t...-DX11-Crashing

• "I'm running in compatibility and turned off all overlays, and now instead of directly crashing the game the instant the map is opened, it takes about 30-45 seconds during which I can continue to play, and *then* it crashes."

SE Support Team, the game only started having this abundance of graphic issues since the 5.1 patch. Please look over what changes have been made in the recent update and help us get back into the game. With these errors, the game is UNPLAYABLE.

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+1 and a free bump for this. Disappointing lack of response from the SE Support Team.

They need to recognize that this isn't a niche issue caused by someone who forgot to update their drivers. I've seen people here that have literally re-installed Windows, let alone the game.

Going to try my old pc that has windows 7 64bit
to see if dx11 error happens on it to.

Personally I'm hoping SE have figured out that the solutions they've been trying to give us haven't been working by now so instead they're working on trying to patch the issue themselves. Either way please help us SE because we're all out of ideas!

Its something with there game that's causing them. I been on since 9:30am. pst. and didn't have any dx11 errors at all then right at 2:30pm pst. then bam hit with one right after another in same place I have been for over 2 hours also I switch to dx9 and same thing happened instant crash in same area but this time with dx9 errors. So its nothing to do with windows or drivers being outdate. Its something in game where in afternoon that causes them to start up with dx11 errors. So it's something with 5.1 patch that's causing them.

Just wanted to add my name to the list of people experiencing this problem.

This is still an issue for some players like me.

Just wanted to add myself to the mix since I've been having the same problems mentioned here as well as various threads since the patch –*and I'm playing on a Mac (still running on Mojave OS)! So it's not just a Windows problem...

I was able to get on for about an hour today but for the most part since 5.1 my game crashes within minutes and sometimes gives me various dx11 error messages.

Just had the same thing happen. No reason. Just random dx11 error

bump +1 because it's annoying and sucking

Mine started off as a directX11 error, and wouldn't even let me get past the login screen when using windows 7, so I swapped over to windows 10 and now I can login and play for a good bit of time, and I don't even have lag and the game runs smoothly. But now I get hit with error DC's that's giving me a list of files and unexpected error blah blah.
This actually makes me feel better knowing I'm not the only person with this issue, cuz I've had my IT friend try EVERYTHING and tweak everything to stop the DC's but nothing works. I've seen a similar issue where people reinstall and it fixes it.
I personally waited until after the patch, and reinstalled thinking "Maybe it's because I had corrupted files when using windows 7 so I'll reinstall now that I have win10" but nope no fix there either.
Please let support see this and help us out </3
Edit: It really is quite disheartening, I DC so much in the new raid I don't even want to play, and yesterday I dc'd at the final boss and it skipped my loot roll </3

Bumping because I’m seeing more and more people with this issue!
I’ve paid for a sub even tho I haven’t had a PC to save my FC, and I finally return to not being able to play due to an error in game!
I have so much catching up to do! Please hurry and find the issue team! 💔

So an update. My PC was still having the DX 11 issues but was also having some other issues causing BSoDs. I looked into the information and did some research into my BSOD errors and they all seemed to relate to driver failures, yet all of mine were great and not stated to have issues.

So in my stupidity of time understanding decided to do a chkdsk repair about a week ago because I thought it wouldn't be too bad. The process took about 2 hours ( I even made it to raid on time too) and my C drive was completely repaired. Ever since I did that I have experienced ZERO blue screens and ZERO DX11 crashes.

I remember the mods on here responded to someone who specifically had an issue with the C drive (as XIV needs to be downloaded on it). So I figure if someone has had an issue of their DX crashing or their comp getting BSOD, or something in the C drive being corrupted causing the issues that may be your fix.

If I have an issue I'll report back but I haven't had any so far so it may be your ticket.

EDIT: I had the issue come back, reported in a split thread about it, but I also decided to go into my BIOS, since many people were stating the DX11 issue can be tied to overclocking. My computer was in a manual overclock so I decided to swap it back to auto and so far throughout the day I haven't experienced a crash or anything of the like.

I've also had DX11 crashes quite frequently ever since upgrading to a 5700 XT.

The game will usually black screen while the music continues, but sometimes it will crash to desktop with a general DX11 error, or multiple lovely DX11 errors.

I've tried many things, but nothing helps:
- Clean install Windows 10
- Clean install of FFXIV
- sfc /scannow (repair system files)
- Reinstall Radeon drivers
- Install latest Radeon drivers
- DDU all drivers and reinstall GPU drivers...
- Revert to last known "good" driver which was 19.10.2 for me, on my previous GPU (R9 Fury)
- Restart graphics driver with Win+Ctl+Shift+B

Basically nothing helps, although 19.10.2 seems to give me the least number of crashes.

It's also worth noting that these crashes started with the new GPU, so It's most likely related to that/drivers.

It's also worth noting that the black screen crash is now a "known issue" with the Radeon driver team. See:
https://www.amd.com/en/support/kb/re...ad-win-19-11-2

My system specs are very high with a very beefy PSU, NVMe, 8 core 3800X CPU, Windows 10 Pro 1909, 32GB RAM, etc. so I'm simply hoping that this is a driver issue that will get ironed out in the December driver roll-up.

I will post updates.

Just wanted to chime in to recommend the fix that I used which was simply deleting the ex3 folder in my FINAL FANTASY XIV Online > game > sqpack folder then running the launcher which forced it to redownload all the Shadowbringers content. I did this multiple times and each time I did it different things were broken and caused an immediate crash (the cutscenes for the Ishgardian Restoration are still bugged on my current version but luckily I own a PS4 so I was just able to go on there and watch them) but I've finally found a stable enough version that lets me play all the content I want to. PvP and hunts are still a bit sketchy with so many players around but using the DX9 version which seems to be more stable in general avoids the crashes. So I technically still have the problem but I've managed to find ways to work around it. SE still needs to fix their game.

You can read a more detailed version of the fix I just talked about and all my technical issues here.

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

The Direct X 11 errors can be caused by variety of reasons. No matter the cause however, the game will be forced to closed because of the crash. The forced closed could be from programs or overlays that may interfere with the game. As we are only able to offer limited trouble shooting, it is difficult to determine the exact reason of the crash.

If you are experiencing these issues with the game, please try the troubleshooting listed here: https://support.na.square-enix.com/f...la=1&kid=67507


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