Mogstation payment restrictions for Steam Accounts???? Seriously???

Yes I posted this in feedback too. Because its outrageous. They are Punishing people for owning the steam version. And it shouldn't be under the radar like this.

I literally only just found out you changed this and I want to say its awful. Why aren't you allowed to pay straight with debit/credit cards or crysta anymore? You've made worthless any crysta owned by anyone with a steam account for ff14.

Please change it back. Going through 3 logins 2 of which need 2 factor authentication is not fun and its horribly inconvenient to the consumer. Not to mention if you forget any of those 3 passwords you can't buy anything because your accounts lock.

[EDIT] Just found out i can only do my sub through steam too. Why Square enix? And why didn't you tell anyone about this change?

this is so hugely inconvenient for everyone on steam. Give people the option to convert their accounts at this rate even for a small fee because for real this is ridiculous. You cant set up recurring sub's through steam because unless you have hundreds of dollars in your steam wallet it wont work. So now I have to do my sub manually from now on if I ever cancel. Thanks Square Enix you're really putting the consumer first.

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Originally Posted by NineChameleon

this is so hugely inconvenient for everyone on steam

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I can safely say: Speak for yourself.

I play through Steam, I use the recurring payment and all I need is to have 15 bucks on my wallet for it to go through. Everything I buy, I buy it through wallet, with the exception of server transfers that you can still use your Crysta or Credit Card to pay for. Extra login screens never bothered me either.

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Originally Posted by DevilsDontFly

I can safely say: Speak for yourself.

I play through Steam, I use the recurring payment and all I need is to have 15 bucks on my wallet for it to go through. Everything I buy, I buy it through wallet, with the exception of server transfers that you can still use your Crysta or Credit Card to pay for. Extra login screens never bothered me either.

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So you think its okay that they are taking away options from steam players? I want to know their reasoning and why they never told players they were going to do this. That's what stings the most. And told players they were separating steam and windows but gave no option for people to migrate if they wanted to. It just feels like they are punishing steam players at this point.

And yeah you can do it with recurring. Except if one fails they all fail. Ever since the huge steam hack a few years ago I've saved no payment info on there and don't plan to. So I can't even recur payments into the steam wallet Unless you know of a way to do that. It doesn't change how I feel though. It feels like an irrational change that is very anti consumer.

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Originally Posted by NineChameleon

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Well to be fair apart from Crysta all the other payment methods are the same you'd use to put money on your Steam wallet, or do a paymente straightup through your credit card while also using Steam. Also are you sure you can only do it through Steam? I just checked my mogstation and it still allows for Credit Card/Crysta Payment under the Subscription Renewal tab. As well as any services or optional items. You can safely pay with Steam, Credit Card or Crysta.

At least on my end, that is.

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Originally Posted by DevilsDontFly

Well to be fair apart from Crysta all the other payment methods are the same you'd use to put money on your Steam wallet, or do a paymente straightup through your credit card while also using Steam. Also are you sure you can only do it through Steam? I just checked my mogstation and it still allows for Credit Card/Crysta Payment under the Subscription Renewal tab. As well as any services or optional items. You can safely pay with Steam, Credit Card or Crysta.

At least on my end, that is.

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There are no other options listed for me. Same with when I got a dye from the mogstation earlier. I had no other options bar steam. Not to mention the steam payment error'ed the first time so I had to add twice as much to the steam wallet to pay for it. So unless my account is bugged its all I can use.

Odd. I just bought something off the mog station with my credit card, not the steam account.

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Originally Posted by Nepentha

Odd. I just bought something off the mog station with my credit card, not the steam account.

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There is another user here too who's sub renewal just failed because they tried to use crysta. (it's in another thread) so idk what's going on anymore. Did they only change it for some people? Your account is a steam one right?

[EDIT] Just checked mine again and its still only Steam Wallet. Crysta isn't even an option.

I never understood why people used crysta to begin with. why do a transaction just to do a transaction? Just pay the recurring? maybe I missed something in regards to crysta

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Originally Posted by SinisterJoints

I never understood why people used crysta to begin with. why do a transaction just to do a transaction? Just pay the recurring? maybe I missed something in regards to crysta

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Crysta is a middle-man. I'd rather make the charge to my card myself then leave it up to an automated process.

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Originally Posted by SomeRandomHuman

Crysta is a middle-man. I'd rather make the charge to my card myself then leave it up to an automated process.

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Same that's why I always set up recurring to my debit card. Less chance of issues. I really don't understand why it's been changed. Unless it has something to do with Valve.

I wish they'd change it back or at least have given us forwarning or a chance to migrate out accounts from steam to normal windows. Anything bar this... it feels like a punishment of steam players. Taking away options like this.

I just put crysta directly on my account about 2 am est this morning. Renewed my sub and my retainers with it just fine. I don't deal with Steam Wallet, even though my game was bought through Steam.

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Originally Posted by Arazehl

I just put crysta directly on my account about 2 am est this morning. Renewed my sub and my retainers with it just fine. I don't deal with Steam Wallet, even though my game was bought through Steam.

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Did you check since you bought that crysta if you can use it for sub? And if the other options like card payment are still there? Trying to get to the bottom of whether this is a bug or a genuine change.

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Originally Posted by NineChameleon

Did you check since you bought that crysta if you can use it for sub? And if the other options like card payment are still there? Trying to get to the bottom of whether this is a bug or a genuine change.

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I decided to go ahead and try out something just to make sure I wasn't giving you false information. So this is what it looks like on my end, and the payment options are all available both through the first home interface and through the your account interface.
I went ahead and put some some Crysta and bought a minion. 48 Crysta leftover.

https://cdn.discordapp.com/attachmen...522005/acc.png

Not sure what might be causing this issue for you though.

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Originally Posted by DevilsDontFly

I decided to go ahead and try out something just to make sure I wasn't giving you false information. So this is what it looks like on my end, and the payment options are all available both through the first home interface and through the your account interface.
I went ahead and put some some Crysta and bought a minion. 48 Crysta leftover.

Not sure what might be causing this issue for you though.

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The Credit card/Crysta is not there for me. So unless you need to have 1 crysta for that to show up. (Which seems a little bit strange) then this involves some kind of bug. And if that's the case for mogstation items as well its still forcing steam users to go through the middle man. So it still seems a bit like a pointless restriction.

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Originally Posted by NineChameleon

Did you check since you bought that crysta if you can use it for sub? And if the other options like card payment are still there? Trying to get to the bottom of whether this is a bug or a genuine change.

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Yes, I logged in just fine. I put crysta on my account every month at renewal time. Never had a problem, didn't have a problem this time either. All payment methods were available and nothing out of place.

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Originally Posted by SinisterJoints

I never understood why people used crysta to begin with. why do a transaction just to do a transaction? Just pay the recurring? maybe I missed something in regards to crysta

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Because sometimes banks do stupid things like a chargeback that you didn't ask for or authorize and then SE cancels your sub and you can't get it back after that. I use crysta to pay for my sub and anything off the mogstation I may want to purchase so my bank doesn't accidentally say 'OMG FRAUDULENT CHARGE EVEN THOUGH THE CARDHOLDER DIDN'T SAY IT WAS ONE."

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Originally Posted by NineChameleon

The Credit card/Crysta is not there for me. So unless you need to have 1 crysta for that to show up. (Which seems a little bit strange) then this involves some kind of bug. And if that's the case for mogstation items as well its still forcing steam users to go through the middle man. So it still seems a bit like a pointless restriction.

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Did you try to see if the "Add Crysta" option is there under the "Square Enix Account Settings" tab on the homepage of the Mog Station? There is two ways to add Crysta. That being the other one.

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Originally Posted by Arazehl

Did you try to see if the "Add Crysta" option is there under the "Square Enix Account Settings" tab on the homepage of the Mog Station? There is two ways to add Crysta. That being the other one.

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But I don't want to add crysta. I just want to use a payment method that doesn't need a middle man and is easy to keep track of and doesn't expire. (Since crysta does actually expire). Removing straight debit/credit options for steam users is a pointless restriction if you can just use said debit/credit for crysta.

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Originally Posted by NineChameleon

But I don't want to add crysta. I just want to use a payment method that doesn't need a middle man and is easy to keep track of and doesn't expire. (Since crysta does actually expire). Removing straight debit/credit options for steam users is a pointless restriction if you can just use said debit/credit for crysta.

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Maybe I don't get what you're trying to do, but all payment methods are available to me as a Steam User, on the Mog Station. Just I can't buy my DLC's via Square Enix, only through Steam. Renewing sub I can use all the available payment methods

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Originally Posted by Arazehl

Maybe I don't get what you're trying to do, but all payment methods are available to me as a Steam User, on the Mog Station. Just I can't buy my DLC's via Square Enix, only through Steam. Renewing sub I can use all the available payment methods

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Not trying to do anything other than use mogstation normally. If I could attach an image I would. The only option listed on optional items purchase is steam. The only option listen on sub renewal is steam. Not credit/debit as use to be there. Not crysta nothing. Just steam wallet. Which I don't want to use because every time I use it I either get an error or have to wait 10-20 minutes to get through slow loading redirects and two 2 factor authentications.

If some people are getting it but you're not, I think this might be a situation to contact support over. Might be a reason or a problem rather than then secretly changing a payment method without any forewarning of changes. Heck it could even be as simple as a bug. Heck, maybe even try a different browser -just- in case.

I decided to use another PC to check mogstation this time. Same browser and such, and this time all the payment methods showed up.

Then I looked back on my PC and its still missing.

So this is a bug. I'm going to move it to the bug forums. Change the title etc etc. I'm going to keep investigating on my end. If anyone experiences anything similar. Please share your browser platform here.

For me this is happening on Chrome.

Open an incognito window in the browser of your choice and log into mogstation, see if the problem persists. I have had this happen on other games and it seems to work. If this solves it for you, add it to the bookmarks bar of your browser from the incognito tab amd try logging in regularly.

Worth a shot.

Try clearing your browser cache, saw that as a fix on a reddit thread a month ago or so.

I am a steam user. Literally on a recurring credit card option. Functionally for me there is zero difference between my client and a windows version, payment options included. I can pay through credit/debit or steam. Chrome/Brave.

Oh another thought. Have you tried first registering a debit/credit card with Mog Station? Then maybe the option of using it as method of payment will be there.

This is a problem with cookies. If you don't have more options listed, use a private tag or clear cookies and cache in your browser. You should be able to use any other payment like everyone else.

I have Steam version and I can use all the payments method available.

For me if I click the renew at the bottom I only get steam options, if I hit account options at the top it lets me use crysta/credit card. Idk why tho

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Originally Posted by SinisterJoints

I never understood why people used crysta to begin with. why do a transaction just to do a transaction? Just pay the recurring? maybe I missed something in regards to crysta

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With Crysta, I have FULL control with what AND when SE can charge me for something. If I want the subscription to continue, I will add crysta to the account. If I don't want it for the month, i will leave it empty and I don't have to worry about any money being deducted. Plus using Crysta, I have FULL control WHERE the money comes from to buy it, whether from paypal or one of my credit cards.

Yeah it's a cookies thing with steam, depending on your browser just set it to not keep steam cookies at all and the options to pay with Crysta should always pop up. The same happened to me recently

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Originally Posted by SinisterJoints

I never understood why people used crysta to begin with. why do a transaction just to do a transaction? Just pay the recurring? maybe I missed something in regards to crysta

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Crysta was designed during a time when Se was using a sort of sketchy third party for payment options (this was during 1.0) and many people complained so they added the crystal option so people wouldn't have to use that third company. Said 3rd company wasn't allowed In certain countries and certain banks had them automatically blocked.

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Originally Posted by SinisterJoints

I never understood why people used crysta to begin with. why do a transaction just to do a transaction? Just pay the recurring? maybe I missed something in regards to crysta

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I've used it in the past back before there was a shopping cart option where you could buy multiple items at once.


Payment providers are going to to see one lump sum more favorably than them receiving multiple charges of the exact same amount in a short period of time.

my original registration was through a 1.0 PC CE, and now i can only pay through steam, even though ive always bought physical copies for PC, i just also bought the steam version, seems like they enjoy subverting their customers to the point they no longer want to play.

I can buy things and sub/unsub/resub with no issue with my credit and debits cards despite having a Steam account. All of it is done through the Mogstation/FF XIV store. Granted, I also have a PS4 account, but even when I'm playing on PC they don't require me to do anything through Steam when I want to buy something. About the only thing that does is Warframe, but that's usually 50/50. Sometimes they require a Steam login, sometimes they don't. So I'm not entirely sure what your issue is, but you may want to take it up with customer support.

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Originally Posted by ArcFatalis

my original registration was through a 1.0 PC CE, and now i can only pay through steam, even though ive always bought physical copies for PC, i just also bought the steam version, seems like they enjoy subverting their customers to the point they no longer want to play.

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Did you try a different browser or clearing your cache? Usually fixes it.

Also, why did you buy a steam version, they aren't compatible....